Learner: Premium Administrator at Sanlam Group

SA Retail Mass cluster offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working experience in a corporate environment. The learnership programme is aimed at matriculants.

• A 12-month contract
• A monthly stipend
• On the job training and assessment
• Continuous coaching and mentoring
• Acquire knowledge of company products, services and operational processes and systems
• Complete practical onsite training
• Fill out logbooks for workplace-based learning
• Carry out tasks and duties as contracted with your manager

What will you do?

• Help support customers and learn how to keep them satisfied and loyal.
• Assist with customer queries and day-to-day customer service activities.
• Capture and update customer information on company systems.
• Learn about company policies, customer fairness, and compliance requirements.
• Attend training sessions and team meetings to build your knowledge and skills.
• Develop communication, problem-solving, and teamwork skills.
• Assist with checking and processing premium adjustments.
• Help identify and resolve payment discrepancies.
• Assist with refund checks and investigations into incorrect or duplicate deductions.
• Allocate premium payments and assist with related queries.
• Support the billing team with payment reconciliations.
• Provide general administrative support to the team

What will make you successful in this role?

• Applicants must be South African citizens
• Not be currently employed
• Be aged between 18 and 35 years
• Not have completed a previous learnership
• Be willing to commit to complete the 12-month programme

Qualification

• Grade 12/Matric

Knowledge and Skills

• Maintain work standards and quality verification
• Processing transactions and conduct simple calculations
• Record keeping, filing and maintenance of databases