Learning Administrator - Rosebank at Anglo American

Job Description:

PLEASE NOTE THAT THIS IS A 12 MONTH FIXED TERM CONTRACT ROLE.

Creating a successful Learning and Performance function and team for GSS to ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American EMEA BU’s.

Ensure the implementation and delivery of high quality service to customers and ensures the meeting of Service Level Agreements.

The LTP Officer position is responsible for administering activities that support and enable the effective delivery of the Learning and Performance service line in line with the agreed Service Level Agreement.

KEY TASKS

Learning and Development

• Processing catalogue maintenance requests
• Processing of course nominations - bulk or individual requests
• Processing and confirmation of Accommodation requests
• Processing of Attendance Registers
• Co-ordination of Site Inductions
• Processing of new/renewal of licenses - bulk or individual
• Course Evaluation processing
• Verification and processing of new/renewal of qualifications
• Learning Management System (LMS) query resolution and SAP
• Catalogue Maintenance
• Licence uploads and Renewals
• Troubleshooting queries to the learning system
• Reporting­
• Publishing Content
• Course and Qualification creation (On SAP & LMS)

Performance Management

• Bulk status changes as per the PM Calendar
• Upload of ratings and modifiers based on calibration outcomes
• Creation of  new performance contracts or updating of existing contracts on SAP
• Reports with recommendations to BU on relevant data changes to be actioned

Talent Management

• Processing of population updates
• Processing of rating updates
• Reports with recommendations to Group/BU on relevant date changes to be actioned

Risk and operational reporting

• Tracking and reporting for service performance
• Knowledge transfer to entry-level LTP Officers to build experience and knowledge to enable service delivery
• Ensure effective peer auditing

Client Relationships

• Providing accurate information to support client queries
• Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated
• Provide accurate information in resolving any incidents, as well as reporting new incidents to LTP Coordinator

GENERIC TASKS

Health, Safety & Environment:

• Demonstrate behaviour in line with health, safety and environmental standards
• Report issues to your Coordinator that you can’t address

People:

• Demonstrate behaviour in line with the Group’s values, standards and a professional workplace
• Participate as an effective team member in working collaboratively with your Coordinator, peers and relevant others (including from other teams where relevant) to achieve business goals

Financial:

• Operate in a cost effective way, within limits set by your Section Manager

Work Processes:

• Work within policies, processes and systems and advise your Coordinator of any issues which impede your, or the team’s performance

Qualifications:

• Matric / Grade 12
• Have /Studying towards a relevant B.Degree advantageous

EXPERIENCE

• 2-3 years Learning Admin experience
• Learning Management System (LMS) is required
• Knowledge of SAP systems is required.
• Strong proficiency in Microsoft Office required
• Strong work ethic and ability to work effectively in a fast-paced environment with excellent interpersonal skills