Learning and Development Manager - Sandton at Discovery Limited

Key purpose

The vacancy is for a Learning and Development Manager within the Discovery Institute of Training, who will be responsible for leading a team of training facilitators and instructional designers responsible for developing and conducting sales skills, soft skills, and financial planning-related in-person and virtual training solutions for various roles across Discovery’s sales force.

Key outputs

• All work must be done accurately, comprehensively, and in line with set quality standards.
• Set and implement annual strategic objectives, aligned to organisational and departmental strategies and objectives.
• Build and maintain relationships with key stakeholders within the Discovery Institute of Training, the sales and distribution force, and other key stakeholders across Discovery.
• Identify and assess the training needs across all roles within Discovery’s sales force using various analysis methods.
• Implement effective and purposeful in-person and virtual training solutions.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators, and manage the development process.
• Manage each Instructional Designer’s project timelines to ensure that projects are delivered on time within planned deadlines.
• Quality review of all work produced by the Instructional Designers to ensure that Instructional Design principles are followed, and quality standards are met.
• Maintain and evaluate KPI’s.
• Plan, manage, and monitor the development and up-skill of all newly appointed staff.
• Continuously review and enhance the skills, knowledge, and abilities of the staff.
• Evaluate the performance of the various roles within the sales force to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.

Competencies

• Advanced leadership skills
• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skills

Experience

• Working experience of at least two years in a similar role is required.

The following qualifications and experience are required:

• Relevant training qualification or diploma in human resource management practices
• At least two year’s experience as a learning and development manager, overseeing facilitators and instructional designers (learning material developers)
• Highly computer literate with proficiency in MS 365 and related business and communication tools
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context