Learning and Development Manager - Shared Services at Capitec Bank

About The Role

• Reporting to the Head of Learning & Development, this is where strategy meets spark.
• Within Capitec’s Shared Services ecosystem, you’ll act as a capability architect - connecting teams, challenging thinking, and building what the business needs next. As L&D Manager, you’ll identify critical capability gaps, align learning to the broader people strategy, and turn strategic priorities into high-impact, measurable learning experiences.
• This is not a maintenance role - it’s a build, shape, and leapfrog role. The pace is fast, the expectations are high, and the opportunity to create real impact is significant. In short: you make learning matter - and make it stick.

What You Will Be Doing
Lead End-to-End Learning Enablement

• Translate business strategy into capability roadmaps and scalable learning pathways.
• Identify future-fit capabilities for an AI-enabled organisation and measure impact beyond completion.

Build and Embed Functional Skills Academies

• Design and operationalise scalable functional academies across Shared Services, defining critical skills frameworks and proficiency levels.
• Co-create learning journeys with subject matter experts to enable reskilling, upskilling, and internal mobility aligned to workforce planning.

Elevate Compliance Learning to Drive Behavioural Impact

• Transform mandatory learning into practical, engaging interventions that drive understanding, behaviour change, and accountability.
• Partner with Risk, Compliance, and business leaders to ensure alignment, effectiveness, and measurable impact in a regulated environment.

Partner Strategically with HR Business Partners & Leaders

• Collaborate with HRBPs and Shared Services leaders to diagnose capability gaps and translate business challenges into high-impact learning solutions.
• Act as a trusted advisor, influencing leaders to co-own capability development while providing insights and analytics to inform talent and performance decisions.

Design Bespoke, Business-Driven Learning Solutions

• Move beyond one-size-fits-all programmes to design tailored, high-impact interventions that address specific business needs.
• Delivering blended, digital-first, scalable solutions that respond rapidly to evolving priorities in a high-growth environment, and facilitate strategic workshops and leadership engagements where required

Enable a Skills-Based, AI-Driven Learning Ecosystem

• Transition the learning portfolio from program-based delivery to skills-based enablement by identifying digital, data, and AI capability gaps and designing targeted solutions.
• Leverage learning analytics to inform strategic decisions, demonstrate impact, and continuously evolve the ecosystem to remain future-fit.

Leading Learning Teams

• Inspire and guide learning partners and learning experience designers to create human-centered, scalable solutions that make work and learning feel smarter and easier.

Enterprise Leadership & Transformation

• Drive learning strategies that support big-picture transformation, helping teams embrace new ways of working with confidence.

 Change Management

• Blend structured change principles with real-world thinking to create lasting shifts in behavior and performance.

Onboarding & Foundations

• Build and own an enterprise onboarding framework that accelerates ramp-up, ensures early performance, and helps new hires feel culturally connected from day one.

Budget Ownership

• Managing and optimizing the L&D budget to ensure strategic and commercial alignment. 

What We Are Looking For

A seasoned L&D professional who:

• Has led large-scale capability or learning transformation.
• Has experience building skills frameworks or academies.
• Understands operating in regulated environments.
• Is commercially astute and outcome focused.
• Thrives in fast-paced, high-growth contexts.
• Can build structure while navigating ambiguity.
• Is confident influencing senior stakeholders.
• Challenges legacy approaches and builds for scale.

What Success Looks Like

• Functional Skills Academies embedded and delivering measurable value.
• Compliance learning driving behaviour change and strengthening risk culture.
• Clear skills pathways enabling agility and redeployment.
• Leaders actively owning capability development.
• Learning investments directly linked to business performance outcomes.
• Talent and Succession Benchstrength and Diversity in Shared Services.

Qualifications

• A relevant tertiary qualification in Human Resources or Industrial/Organisational Psychology.