Learning Design Specialist at mothers2mothers

Key Performance Areas: 

Leadership and Management:

• Support the recruitment and onboarding of all Learning Design team members, including permanent staff, freelancers, contract workers and/or consultants.
• Lead, mentor and grow a team of effective Learning Designers.
• Apply agile practices to allocate team resources efficiently, balancing workloads and skill sets to ensure projects are completed effectively and on time.
• Establish key performance indicators (KPIs) for direct reports and track their progress, providing regular feedback to team members to ensure they meet or exceed performance expectations.
• Foster a culture of continuous learning and development within the team, ensuring each member receives training and coaching to enhance their skills and expertise.

Design and Development:

• Liaise with a wide range of internal and external stakeholders, including Learning Technology, Innovation and Digital Transformation Unit, Primary Health Care Unit, Country Technical Unit, and SLS vendors to ensure effective and collaborative design and smart learning curricula delivery.
• Develop guidance documents and policies and contribute to departmental / unit process development and improvement.
• Identify appropriate tools and software to improve the delivery of smart learning courses and curricula.
• Manage the procurement of learning design resources.
• Develop innovative smart learning and blended online learning approaches.
• Lead the creation of learning design plans, storyboards, and content outlines, making sure they follow sound smart learning principles.
• Oversee the creation of multimedia learning assets, including e-learning modules, videos, infographics, and assessments.
• Ensure the creation of inspiring, engaging, and dynamic learner experiences. 
• Ensure that all learning materials are designed and developed with accessibility in mind, meeting all relevant accessibility standards and guidelines.
• Ensure quality editing and proofreading of all learning content.
• Incorporate insights from user testing into the curriculum development process, ensuring that the learning solutions are user-friendly and effective.
• Manage the content licensing and permissions process, ensuring compliance with legal requirements and protection of intellectual property.

Learning Technology:

• Manage production planning in the context of Learning Technology – specifically Totara TXP.
• Work closely with the TXP Administrator to maintain and optimise the e-learning platform for effective content delivery.
• Support the operationalisation of the digital content strategy, collaboratively with Totara TXP Administrator and in-house Totara Support Team.

Quality Assurance and Quality Improvement:

• Conduct regular reviews and audits of learning materials / curricula for accuracy, consistency, and adherence to established quality standards.
• Work with the Senior Manager, m2mSLS to design, test, develop and evaluate new and existing educational models and products.
• Manage quality assurance processes, and work on evaluation strategies to review the effectiveness of learning design strategy.
• Create mechanisms for collecting and analysing feedback from learners and stakeholders, using this data to make continuous improvements.
• Stay informed about industry best practices, benchmark against competitors, and continuously evolve the quality standards based on market trends.
• Oversee management of the asset tracking process, ensuring that all resources and content are accounted for.
• Oversee royalty payments as applicable.

Project Management:

• Initiate planning processes for course evaluations and new course / curriculum development.
• Support the development of comprehensive work plans for curriculum design projects, outlining clear objectives, milestones, timelines, and resource allocation.
• Manage projects and work with various operational stakeholders to ensure that deadlines are adhered to and that project communication takes place in a timely and effective manner.
• Maintain open and transparent communication with project stakeholders, providing regular updates and addressing concerns or questions as they arise.
• Employ project management methodologies and tools to track project progress, manage risks, and ensure successful project outcomes.

Budget Management:

• Working with Senior Manager, m2mSLS, to ensure capacity allocations align with unit budget.

Job Requirements

Qualifications and Experience:

• Bachelor’s degree, plus 3+ years of relevant experience in learning design / learning and development, public health, education, or a related field. Honours Degree preferred.
• 3+ years of team leadership/mid-management experience.
• Proven skills and experience in learning design and the development of learner-centred digital learning experiences and resources.
• Practical knowledge of digital learning principles and practices, as well as current and future trends in digital technologies.
• Demonstrated experience in smart learning design, quality assurance and quality improvement.
• Demonstrated project management skills in the development of digital content for online courses / curricula.
• Knowledge of public health-related topics is a strong demonstration. 

Competencies Required:

• Exceptional attention to detail and accuracy. 
• Ability to work independently and in a team.
• Strong written, verbal, presentation and visual communication skills. 
• Dynamic, innovative, results and action-oriented team leader.
• Excellent organisational and interpersonal skills with experience managing teams. 
• Ability to think creatively and systematically at all project levels.