Learning & Development Intern at Momentum Metropolitan Holdings Limited

INTRODUCTION

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za

ROLE PURPOSE

Effectively facilitate and deliver learning interventions to support the achievement of learning and development, and business goals.

RESPONSIBILITIES AND WORK OUTPUTS

• Facilitate learning interventions in line with business requirements.

• Collaborate with HC team and business stakeholders to determine business learning requirements and gap to enhance learning delivery.

• Collaborate with the Learning & Development team and relevant subject matter experts to gain an understanding of the learning material which may be technical, tactical, system soft skills, management, and leadership.

• Complete all product specific training and be mandated on products prior to facilitating that solution.

• Study the content of the learning material to understand the intent of the programme.

• Develop an innate understanding of the business strategy, systems, and processes so that facilitation of solutions is within the context of our CVP

• Analyse the audience’s needs and select or adapt training approach and activities in line with audience needs.

• Communicate all logistics and requirements to the relevant administrator to ensure the learning intervention is run smoothly.

• Facilitate and deliver learning interventions in line with adult learning principles.

• Incorporate motivating and interactive learning techniques to enhance the learning experience, to maximize learning and retention.

• Plan and conduct learning activities for a balanced program of instruction, demonstration and work time that provides participants with the opportunity to observe, question, and investigate materials covered during the session.

• Provide a positive learning environment in which participants are encouraged to be actively engaged in the learning process and achieve learning goals.

• Conduct and administer competency assessments as well as assess application and integration of learning into the workplace and provide support to staff where applicable.

• Gather evaluation and feedback on learning intervention and compile relevant reports.

• Maintain effective and efficient record keeping on the relevant system e.g., Learner Management System.

• Collaborate with Learning Development and Delivery teams by sharing best practices and knowledge to enhance service delivery.

COMPETENCIES REQUIRED

• Eye for Detail with good planning and time management skills

• Energetic and Self-Motivated and be entrepreneurial

• Numerical reasoning ability and analytical Skills (including numeracy)

• Fluent Verbal and Written Communication and Comprehension in English

• PC Literacy

• Fluency in English

• Be self- reliant and resilient

• Manage relationships well and able to be adaptable to clients’ needs

EXPERIENCE AND QUALIFICATIONS

• National Senior Certificate (Matric/Grade 12)

• Human Resources or Learning Diploma/Degree

• OD-ETDP (Occupationally Directed Education Training Development Practice) certification (preferred)

• Driver's license (advantage)

• Must be unemployed, South African citizens aged between 18 and 35

• Interest in sales and customer service essential

• Learning facilitation passion/interest(essential)

• Retail / sales experience will be an advantage.

• Knowledge of skills development

• No criminal record

• Have honesty and integrity

• Previously disadvantaged candidates

• People with disability are encouraged to apply

• All CV’s must include proof of qualifications / statement of results

DISCLAIMER

• Only on-line applications submitted via our careers page will be considered.

• Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.

CONTACT DETAILS

For further information please contact Kabelo Malatjie who is the Junior HCBP dealing with this position on [email protected]