Learning & Development Manager at Phoenix Recruitment

• Ultra-Luxury Hotel in Sea Point is looking for an experienced Learning & Development Manager to drive staff training, leadership development and service excellence.
• The successful candidate will develop practical learning programmes that equip teams to deliver exceptional guest experiences while supporting employee growth and consistent luxury hospitality standards.

Duties:

• Develop and implement a learning and development plan aligned with hotel standards and operational priorities.
• Work with departmental leaders to identify training needs and address skills gaps.
• Coordinate and deliver induction and onboarding programmes for new employees.
• Design and facilitate training covering guest service, brand standards, communication and departmental procedures.
• Support managers with practical coaching tools and on-the-job training programmes.
• Develop leadership and supervisory skills to support succession planning and internal career progression.
• Maintain training calendars, learning materials, attendance records and competency assessments.
• Evaluate training effectiveness through assessments, operational feedback and guest service performance.
• Coordinate external training providers and relevant development programmes.
• Manage training budgets and prepare learning and development reports.
• Support pre-opening training and operational readiness where required.
• Promote a positive learning culture and collaboration across departments.

Requirements:

• A relevant qualification in Learning & Development, Human Resources, Hospitality Management or a related field.
• Proven experience managing learning and development within a luxury hotel environment.
• Strong understanding of ultra-luxury service standards and personalised guest experiences.
• Experience designing, facilitating and evaluating training programmes.
• Ability to coach departmental leaders and engage employees across different roles and experience levels.
• Excellent presentation, communication and interpersonal skills.
• Strong planning, administration and record-keeping skills.
• Computer literacy, including Microsoft Office and learning management systems.
• International or internationally branded hotel experience would be advantageous.
• Hotel pre-opening experience would be advantageous.
• A hands-on, adaptable approach and a passion for developing people.

Closing Date: 30 Nov 2026