Learning & Development Officer at Marriott International

POSITION SUMMARY

Directly reporting to the HR Operations/L&D Manager, the successful incumbent will be expected to perform day to day duties in the HR generalist and L&D function. The HR Officer is to ensure compliance with applicable laws and regulations in accordance with Marriott International policies and procedures.

What we offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
• On Property Café
• Medical Aid Company Benefit
• Provident Fund Company Benefit
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Key Duties and responsibilities:

• Assist and support departmental leaders with new hire onboarding and induction schedule.
• Serve as a secondary SDF, capturing and maintaining accuracy of data on the CATHSETA CIMS Portal.
• Monitoring online, internal and external training completion.
• Coordinate internal, external and Marriott International training interventions. Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Conduct Training session as required ( i.e. Company Induction)
• Assist associates with accessing online training portals
• Assisting with Co-ordination of the Associate Relations Committee (Skills and EE Committee)
• Assist with preparation and completion of internal audits, WSP & ATR, annual BBBEE audit
• Conduct the end to end recruitment process for all Hotel Interns.
• Co-ordinate and partake in Takecare activities
• Assist in monitoring/tracking employee relations issues including resolution and follow-up.
• Assist and support management and the leadership team with handling and resolving Human Resources issues.
• Monitor all hiring and recruitment processes for compliance with all local, laws and company policies and standards.
• Inform Human Resources management of issues related to employee relations.
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs.
• Review and ensure accurate maintenance of all employee records and files (e.g., interview documents).
• Assist in logistics, administration, and scheduling of annual employee surveys.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Required Experience & Qualifications

• Matric
• Human Resources Qualification
• Minimum of 2-3 years’ generalist and work experience in hospitality environment
• Experience in Learning and Development advantageous
• Good understanding of South African labour legislation (i.e. LRA,BCEA,EEA,SDA)
• Strong planning, organizing and administrative skills
• Effective business partnering with stakeholder/management and associates
• Advanced proficiency in Microsoft packages essential
• Strong interpersonal skills, effective communication and email etiquette
• Excellent active listening, negotiation and presentation skills
• People oriented and results driven
• Ability to work without supervision and meet deadlines

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.