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  • Posted: November 19, 2019
    Deadline: Not specified
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  • At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
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    Learning Services Facilitator

    Sage is seeking learning facilitators for our Sage product or leadership and development programs. This position will facilitate and deliver learning programs in many formats providing performance enhancing opportunities for Sage colleagues, partners, and customers. These formats typically include Instructor-led online or in person classes, webinars, and flipped classroom offerings. In addition to becoming an expert on the functionality of assigned Sage products or topics, facilitators will assist in learning related activities such as product testing, curriculum development, exam development for certifications, and corporate educational events and conferences. Because facilitators represent Sage and the customer’s impression of our company, candidates must always maintain a positive and professional attitude when interfacing with customers and partners. Facilitators are expected to independently lead curricula of any level of difficulty and act as subject matter experts in the development of curricula.

    Key Responsibilities Key accountabilities and decision ownership: (8 or 10 max)

    • Provides high impact instruction and facilitation to Sage colleagues, customers, and partners
    • Works tightly with instructional developers to develop materials that represent what the learner needs to achieve desired outcomes
    • Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge it supports
    • Solicits input and feedback from stakeholders, customers, peers, subject matter experts, etc. based on standard review processes.
    • Acts as a learning designer on an as-needed basis
    • May participate in Sage customer and partner events such as conferences, user roadshows,
    • Participates in release readiness activities of new products, product updates, and learning program changes
    • Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
    • Responsible for managing learning environment processes, technology and provisioning
    • Can work independently on the delivery of highly complex content Skills, know-how and experience:

    Must have: (5 or 6 Max)

    • Minimum of 5 years’ experience in a product education environment
    • University degree educated or equivalent experience
    • Strong knowledge of adult learning theory and must demonstrate exceptional facilitation/teaching skills for adult learners
    • Experience with Microsoft Office, eLearning, and virtual learning technologies
    • Must have exceptional communication and organisational skills, demonstrate initiative and work well in a team-based environment
    • Be a strategic thinker, results-oriented, and demonstrates a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results

    Additional Skills for this specific position: (2 to 4 Max)

    • Salesforce or Sage certifications and/or experience
    • Experience and domain knowledge in the Human Capital Management/HR field
    • Experience working with cloud business solutions as a key user
    • Project management and Implementation experience of a business solution is a plus

    Key performance indicators: (3-5 Max)

    • Total global revenue target to assigned education programs
    • Overall customer satisfaction target for assigned education programs
    • Quality of delivery and content based on assigned targets Direct reports:

    Method of Application

    Interested and qualified? Go to Sage on sagehr.secure.force.com to apply
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