Leasing Administrator at IGrow Wealth Investments

• IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is seeking a Leasing Administrator to join our team in Midrand,Gauteng or in Durbanville, Cape Town.
• This role is the backbone of our tenant and owner onboarding process — ensuring every file is complete, correctly captured, and progressed efficiently from application through to lease issue.
• You will work across our systems daily, managing vetting workflows, document control, and client communications with a high degree of accuracy and professionalism.

To qualify for this position, you need:

• Matric
• Minimum 1-2 years relevant experience.
• Understanding of the rental property industry.
• Strong administrative and organizational skills with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and deadlines efficiently.
• Proficiency in data entry and CRM or property management systems.
• Customer-focused approach with strong problem-solving abilities.

Duties and responsibilities include, but not limited to:

Applications & Vetting

• Receive, check, and triage incoming tenant applications, verifying that all required documents are present (signed forms, IDs, bank statements, payslips, proof of address, SARS number).
• Run TPN credit checks, complete the RentGuard checklist, and submit applications for rental insurance.
• Track vetting outcomes and log results within 24 hours of receipt.
• Flag declined or high-risk applications to the relevant manager with a concise risk note.

Document Control

• Save and correctly name all tenant and owner documents in line with the folder structure.
• Upload all required documentation to WeconnectU and the internal shared drive.
• Ensure all files are complete and correctly named before lease issue.

Data Capture & Systems

• Maintain and update the onboarding sheet with registrations, tenant information, unit numbers, contact details, and lease start/end dates.
• Ensure data accuracy with no more than 1% corrections per week on the onboarding sheet.

Inbox & Follow-ups

• Monitor the onboarding group inbox for new applications and owner documents.
• Send timely reminders for outstanding items; diarise and log all follow-ups.
• Escalate items outstanding for more than 5 business days to the manager with a short status note.

Communications & Reporting

• Send standard welcome packs to new tenants, including relevant forms and contactinformation.
• Compile and distribute a weekly onboarding progress report covering registered, tenanted, pending, arrears, and missing document statuses