Linux Systems Support Engineer (Centurion Hybrid) at Datafin Recruitment

DUTIES:

• Perform Linux server and system administration.
• Monitor the web-based ticketing system for any pending tickets and job orders.
• Perform operation support on applications towards customers while ensuring that open support issues are attended to within committed SLA timelines.
• Participate in the rotational standby support function according to a roster.
• Perform planned production activities for system updates and newly released project deployments.
• Attend and participate in knowledge sharing sessions aimed at the Support team.
• Create regular reports, manuals and other documentation as and when required.

REQUIREMENTS:

• Knowledge of GSM Telecommunication technologies.
• Understanding of the TCP/IP protocols.
• Linux and Bash scripting skills.
• Experience of working with databases.
• Use standard text parsing tools to analyse log files.
• Ability to troubleshoot specific application issue from log information.
• Use virtualisation for production and testing (e.g., VMware and VirtualBox).
• Setting up a basic web server should come naturally.
• Have a security conscious approach (i.e., don’t leave ports open, working with iptables, etc.).
• Access systems remotely via SSH and SSH tunnels.
• Ability to participate on a technical level with customers, handle high level technical support requests.
• Technical writing skills.