Lodge and Inbound Reservations Administrator (BH_Lodge Admin) at andBeyond

KEY OUTPUTS:

• Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Inbound Teams, and assisting with unassigned tickets in various reservations teams (rotational basis)
• Checking availability and holding space for new requests
• Assisting Travel Specialists with WETU itineraries
• Checking for Trade Conflict, prior to holding space for new requests
• Cancelling of reservations
• Chasing provisional reservations
• Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
• Sending weekly administration reports to assist team on bookings travelling, outstanding
• payments, provisional bookings.
• Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
• Consistent and clear communication daily with reservations team and suppliers
• Reconfirmation of consultant files
• Sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
• What has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
• Checking Tourplan has been updated with guest information and flight details
• Checking and updating pick up and drop off details and all services booked correctly
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Understanding of travel industry
• Some understanding of a reservations environment is advantageous
• Computer literate with basic knowledge of Outlook, Word and Excel
• Knowledge of Tourplan advantageous or any other reservations system

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma)
• 1- 2 years administration experience

SKILLS REQUIRED:

• Communication skills and a good command of the English language both written and oral
• Time & desk management with a focus on organizational ability
• Attention to detail
• Exceptionally customer focused
• Initiative

PERSONAL ATTRIBUTES:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information

Deadline:30th July,2025