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  • Posted: Jul 23, 2025
    Deadline: Jul 30, 2025
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  • &Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
    Read more about this company

     

    Lodge and Inbound Reservations Administrator (BH_Lodge Admin)

    KEY OUTPUTS:

    • Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Inbound Teams, and assisting with unassigned tickets in various reservations teams (rotational basis)
    • Checking availability and holding space for new requests
    • Assisting Travel Specialists with WETU itineraries
    • Checking for Trade Conflict, prior to holding space for new requests
    • Cancelling of reservations
    • Chasing provisional reservations
    • Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
    • Sending weekly administration reports to assist team on bookings travelling, outstanding
    • payments, provisional bookings.
    • Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
    • Consistent and clear communication daily with reservations team and suppliers
    • Reconfirmation of consultant files
    • Sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
    • What has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
    • Checking Tourplan has been updated with guest information and flight details
    • Checking and updating pick up and drop off details and all services booked correctly
    • Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

    KNOWLEDGE REQUIRED:

    • Understanding of travel industry
    • Some understanding of a reservations environment is advantageous
    • Computer literate with basic knowledge of Outlook, Word and Excel
    • Knowledge of Tourplan advantageous or any other reservations system

    QUALIFICATIONS REQUIRED:

    • Tourism/Travel-Related Qualification (degree/diploma)
    • 1- 2 years administration experience

    SKILLS REQUIRED:

    • Communication skills and a good command of the English language both written and oral
    • Time & desk management with a focus on organizational ability
    • Attention to detail
    • Exceptionally customer focused
    • Initiative

    PERSONAL ATTRIBUTES:

    • Good interpersonal skills
    • Sense of urgency
    • Passionate about guest delight
    • Diligence and self-motivation to meet deadlines and keep on top of your job
    • Willingness/ability to share information

    Deadline:30th July,2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to andBeyond on www.andbeyond.com to apply

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