Logistics Systems Analyst at Hire Resolve

Main purpose of the role:

• The primary purpose of this role is to be responsible for all activities related to the Warehouse Management System (WMS). Responsibilities include but are not limited to efficiencies, installing, maintaining and supporting the WMS. In-depth knowledge of the WMS as well as logistics processes to be applied for training end users, requirements gathering, WMS support, project coordination and business analysis. Information management, storage and analysis of data through computer networks, systems, and computer databases. This role will provide general maintenance and system updates on WMS software, analyse and troubleshoot problems as well as work closely with operational and IT teams to assist where needed.
• This role will be expected to upskill team-mates, through knowledge and experience sharing. And likewise, to learn from the experiences and knowledge of fellow team-mates. They will partner with other teams to design, develop & implement solutions.
• To be successful in this role, you should be a technologist at heart, deeply analytical and capable of critical thinking. You should be able to grasp business concepts and be able to translate those to deliverables.

Responsibilities: 

• Define business requirements for WMS software upgrades deployment, software upgrades, and system configuration
• Implement and provide WMS support across applicable facilities
• Conduct WMS setup and account modifications, training for maintenance, setup for new clients, and upgrades to current clients
• Recommend and manage operational system changes including new concepts, system improvements, changes with software supplier, and other innovations needed for long-term success
• Create training documents and resources for system users
• Where required develop testing scenarios, conduct systems tests, identify discrepancies, troubleshoot solutions, and provide resolutions
• Work with warehouse staff on WMS configurations and stock reconciliations
• Assist all departments and other onsite business partners with WMS requests
• Documents and enforce SOP and best practices, keep training manuals and related documentation updated and available for local use
• Support all WMS related integrations with different systems
• Respond to calls, email, and personal requests for technical support
• Managing and coordinating various projects
• Where necessary travel, both locally and internationally, may be required to support implementations and continuous improvements as well as training

Requirements: 

• BSc/BCom in Computer Science or equivalent
• A minimum of 3 or more years of experience required (kindly note that the years of experience is only a rough guideline, and the appropriate level will be ascertained during the interview process)
• 1 year's experience in logistics
• Experience as a super user in one or more WMS advantageous
• Understanding of WMS, order management applications and database systems
• Softeon experience advantageous