Lost Property Administrator (JHB) at FlySafair

Description

• Collect passengers lost property from FlySafair stations;
• Sort lost property according to time periods of loss;
• Return identified lost property to airports for passenger collection;
• Assist with the delivery of lost property to couriers when required;
• Identify and track owners of lost identification documents and passports;
• Document and categorize lost items, maintaining detailed records and logs;
• Follow procedures for handling valuable or sensitive lost items;
• Keep the lost and found area organized and accessible;
• Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement);
• Provide monthly reports on the lost property process;
• Co-ordinate charity drives in collaboration with the Customer Care Centre Manager;
• Assist the Call Centre Team and baggage handlers with lost property queries; Identify and track owners of lost identification documents and passports;
• Provide assistance and information to passengers regarding lost property policies and procedures;
• Train staff in other stations regarding lost property procedures as and when required.

Requirements

• Grade 12 or equivalent (Essential);
• 1-3 years' experience in Warehousing, Contact Centre or related environment (Essential);
• Driver's license (Essential);
• Proficient in Microsoft Office (Word, Outlook, Excel);
• Basic understanding of warehouse principles.