Managed Services Specialist - French Speaking at Meltwater

What We’re Looking For:

• As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

What You'll Do:

• Configure and manage dashboard setups, search creation, alert management, and other platform requests. 
• Execute standard Managed Services tasks with increasing independence.
• Ensure high-quality data structuring to improve platform accuracy and efficiency. 
• Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system. 
• Learn and apply best practices in data organisation and customer workflows. 
• Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.

What You'll Bring:

• 2+ years of experience in a Customer Success, Managed Services, SaaS Support, or similar role.
• Excellent written and verbal communication skills in English and French
• Strong attention to detail and ability to follow structured processes. 
• Interest in solving customer challenges or requests within the capabilities of our product suite.
• Ability to collaborate with internal teams and work efficiently in a structured environment. 
• Proactive mindset with a willingness to learn and adapt. Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.

Preferred Qualifications:

• Prior experience in a Managed Services environment within a SaaS business.
• Knowledge of data operations, integrations, or reporting workflows.
• Familiarity with project management tools (e.g., Asana, Jira, Trello).
• Basic technical knowledge (APIs, databases, data formats) is a plus.