Manager: AARTO Back Office at The Road Traffic Infringement Agency (RTIA)

• Minimum Educational Requirements:  Grade 12 (NQF 4) and three-year degree (NQF 7) in Administration or equivalent.
• Minimum Knowledge & Experience Requirements: Practical knowledge of and experience of office administration support functions. NaTIS and or NCR experience will be advantageous. Management / Supervisory experience will be advantageous. 
• Required Competencies: Computer literacy. Interpersonal and communication skills. Ability to work under pressure.  Attention to detail and accuracy. Team Player. Quality orientated. Time Management. 

Duties:  

• Provide AARTO Back Office Service Manage the opening of registered mail items received in conjunction with the Facilities Unit / Revenue UnitManage the sorting of registered mail items according to the type of elective option received and record and distribute to back-office administrators for processing.  Manager the recording of any monetary value received via registered mail as prescribed. Hand over to the Revenue Unit for processing. Manage the receiving of email applications through the various email folders as well as in person submission to the agency and ensure the timeous processing thereof. Manage the processing of representation applications following a successful revocation application outcome. Liaise with Service Outlet Operators on applications not processed as prescribed. Provide guidance where required. Make follow-up with infringers who submitted incorrect or incomplete elective option application forms.  Manage telephone calls and email inquiries received from members of the public who are enquiring regarding their elective option applications forms, which were processed or not processed.
• Establish a close relationship with the RTIA Call Centre regarding elective option application submitted through the AARTO Enquiries email portal.  Liaise and log calls with the RTMC Helpdesk regarding AARTO website errors being reported by users, follow up on calls logged, and provide feedback to the user where required.Request DM 08042 reports from the RTMC upon receiving requests for a record of outstanding infringements ( From infringers of persons representing the infringer).When required, request data-fixes, through the logging of calls with the RTMC in order to allow an elective option received to be processed. (System Blocks). As and when required, assist with the processing of elective options received. Provide on requests received, R114 Statement of Accounts. As and when required, attend User Acceptance Testing sessions scheduled by the RTMC for the National Contravention Register module. 

General Management of the Unit: 

• Manage leave applications submitted by sub-ordinates through the ESS / Sage. Draft and sign performance scorecards with sub-ordinates as prescribed. Monitor performance of sub-ordinates as prescribed. Amend performance scorecards of sub-ordinates as and when required. Perform performance evaluations with sub-ordinates as prescribed. Present performance scorecards and performance evaluation reports for sub-ordinates to the Calibrations Committee as prescribed. Make follow-ups with RTIA HR on the Professional Development Plans submitted for sub-ordinates.
• Recommend Travel and Subsistence claims submitted by sub-ordinates as prescribe. Recommend request for Travel by sub-ordinates as prescribed.Liaise with other RTIA Business Units regarding aspects of mutual responsibility.Request overtime as and when required for sub-ordinates.Manage work from home activities and ensure that performance is monitored and correct if required.Draft and submit to the Senior Manager monthly performance reports for the Unit.Distribute at month end to Issuing Authorities pending lists for elections to be tried in court / redirections ( DM 6714 reports). Manage and ensure the safe guarding of Unit assets (personal PC’s and desktops) issued to sub-ordinates.Ensure that workstations of sub-ordinates are clean and presentable and that elective options processed are shredded ( clean desk requirement).Draft and amend when required Standard Operating Procedures for the Unit.Liaise and follow up with the RTMC on defects or fatal errors experienced on the NCR for Back Office TransactionsContribute to the development of the unit’s procurement requirements. stationery / assets. Identify, document and recommend to the Senior Manager risks identified for the Unit. 

Attendance of meeting established meeting structures 

• As and when delegated by the Senior Manager, attend monthly MANCO meetingsAttend monthly AARTO Operational Meetings with IAs. As and when delegated by the Senior Manager attend monthly Risk Meetings. As and when delegated by the Senior Manager attend monthly Compliance Universe Meetings. As and when delegated by the Senior Manager, attend AARTO National Steering Committee (ANSC) meetings. As and when delegated by the Senior Manager, attend ANSC Technical Committee meetings.