Manager: Account Based Ticketing (ABT) (2523) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• National Diploma in Administration / Business or similar
• 5 – 8 years’ experience in Operations and Management
• Minimum 5 years business experience in cross-functional projects

KEY RESPONSIBILITIES:

Operational

• Coordination and manages the various phases of the ABT Solution across the business landscape
• Continuous management  of an integrated ticketing system across South Africa
• Stakeholder Management with the various Municipalities, Provinces and public transport operators
• Management of end to end ABT requirements and engagements with the various parties connected to the ABT Solution  
• maintain documentation for business requirements and recommendations for improvement. Track cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly
• Translate the Service Delivery strategy into actionable outcomes

Key Service Area

• Engage with internal and external stakeholders to ensure timeous delivery of required solutions
• Monitor, report and improve on business operations and systems
• Monitor, report and improve functional specifications to ensure business optimisation
• Engage with all business units in order to develop optimization strategies.

Reporting

• Contribute to the compilation of Assessment reports.
• Contribute to the compilation of regular reports to the Leadership team
• Develop status and monthly reporting for all spheres of government including reporting to the Department of Transport.

People Management

• Maintain and encourage a working environment that is conducive to the company values
• Drive Operational Excellence by promoting high productivity, high efficiency, and high effectiveness
• Guide and assist business units on requirements
• Guide and assist business operations on system functionality