SANRAL seeks to enhance your travel and road experience by strategically planning, designing, constructing, and maintaining the national road network for social development and economic growth in SA.
As the custodian of the national road network, we are committed to the creation of economic value for the nation, through the provision of road infrastructur...
Read more about this company
MINIMUM REQUIREMENTS:
- B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
- A minimum of 5 years’ relevant experience in any of the following fields: planning, design, construction, operations and maintenance, project, and contract management of major roadworks.
- Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.
WORKING CONDITIONS / INHERENT REQUIREMENTS OF THE JOB:
- Travel as and when required.
- Attend Cluster Meetings as an when required.
- Driver’s License.
- Work is performed in a combination of office and construction site environment, as and when required.
KEY PERFORMANCE AREAS INCLUDE, BUT ARE NOT LIMITED TO:
Identification of Projects
- Participates in the identification and prioritizing of projects using data from relevant management systems, network inspections, and personal knowledge.
- Based on requirements of the project, prepare annual budget and program.
- Ensure accurate identification of projects.
- Ensure effective prioritizing of projects.
- Ensure correct allocation of project funds.
- Ensure accurate project scope and realistic timeframes based on relevant requirements.
Procurement Management
- Participates in the procurement processes for the appointment of consulting engineers and contractors as per the Employer’s standard operating procedures for procurement.
- Prepare relevant tender documentation for appointment of consulting engineers.
- Prepare relevant tender documentation for construction, in association with the consulting engineer, based on the scope of the project.
- Attend tenderer’s briefing meetings and site inspections to brief contractors on services required for project.
- Understands risk identification and analysis in respect of tender evaluations.
- Understands Pricing Schedules and analysis of tendered rates.
- Ensure use of appropriate and correct tender documentation as per specifications.
- Ensure compliance to SANRAL’s procurement policy.
Project Management
- Manages both Consultant and Construction Contracts over the full spectrum of SANRAL projects.
- Visits sites on a regular basis to monitor progress against the project plan.
- Monitors performance of projects through regular meetings with consultants and contractors.
- Ensure that appointed service provider conducts regular site audits.
- Monitors financial performance to ensure the project remains within budget.
- Prepare monthly forecast of expenditure for each project.
- Verify fee accounts and payment certificates prior to approval for payment.
- Review scope of work and potential impact on the budget and request additional funds if necessary.
- Identify possible hazardous locations of pedestrians and vehicles on network.
- Monitor transformation targets in terms of targets on construction projects.
- Identify and manage community development projects.
- Maintain good corporative governance in terms of risks and audits requirements on projects.
- Consider innovation in project life cycle.
- Ensure early identification of problems and mitigation thereof.
- Ensure effective project and contract management.
- Ensure completion of projects on time, within budget and conformance with quality standards.
- Ensure compliance with all technical, financial and quality requirements of the contract.
- Ensure compliance to terms and conditions of the contract.
- Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
- Understand the Dispute process and the functions of the Dispute Adjudication Board.
- Ensure effective cash flow management.
- Identify changes in project scope timeously.
- Mitigate and report on incidents as and when required.
Specialist Support
- Heads up and/or actively participates in activities of a relevant technical cluster.
- Shares knowledge and experience with colleagues.
- Pursue research and best practice.
- Involved with development and improvement of specifications for SANRAL.
- Reviewing of Regional Memoranda and contract documentation.
- Ensure quality service delivery through use of appropriate solutions.
- Promote SANRAL’s credibility and promote aims and objectives of SANRAL.
Communication Management
- Maintains good working relationships with all colleagues in all regions and areas of expertise.
- Cultivates and maintains good working relationships with key stakeholders, consultants and contractors.
- Ensure internal collaboration and co-operation.
- Promote aims and objectives of SANRAL.
go to method of application »
MINIMUM REQUIREMENTS:
- B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
- A minimum of 10 years’ relevant experience in any of the following fields: planning, design, construction, operations and maintenance, project, and contract management of major roadworks.
- Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.
WORKING CONDITIONS / INHERENT REQUIREMENTS OF THE JOB:
- Travel as and when required.
- Attend Cluster Meetings as and when required.
- Driver’s License.
- Work is performed in a combination of office and construction site environment, as and when required.
KEY PERFORMANCE AREAS INCLUDE, BUT ARE NOT LIMITED TO:
Identification of Projects
- Participates in the identification and prioritizing of projects using data from relevant management systems, network inspections, and personal knowledge.
- Based on requirements of the project, prepare annual budget and program.
- Ensure accurate identification of projects.
- Ensure effective prioritizing of projects.
- Ensure correct allocation of project funds.
- Ensure accurate project scope and realistic timeframes based on relevant requirements.
Procurement Management
- Participates in the procurement processes for the appointment of consulting engineers and contractors as per the Employer’s standard operating procedures for procurement.
- Prepare relevant tender documentation for appointment of consulting engineers.
- Prepare relevant tender documentation for construction, in association with the consulting engineer, based on the scope of the project.
- Attend tenderer’s briefing meetings and site inspections to brief contractors on services required for project.
- Understands risk identification and analysis in respect of tender evaluations.
- Understands Pricing Schedules and analysis of tendered rates.
- Ensure use of appropriate and correct tender documentation as per specifications.
- Ensure compliance to SANRAL’s procurement policy.
Project Management
- Manages both Consultant and Construction Contracts over the full spectrum of SANRAL projects.
- Visits sites on a regular basis to monitor progress against the project plan.
- Monitors performance of projects through regular meetings with consultants and contractors.
- Ensure that appointed service provider conducts regular site audits.
- Monitors financial performance to ensure the project remains within budget.
- Prepare monthly forecast of expenditure for each project.
- Verify fee accounts and payment certificates prior to approval for payment.
- Review scope of work and potential impact on the budget and request additional funds if necessary.
- Identify possible hazardous locations of pedestrians and vehicles on network.
- Monitor transformation targets in terms of targets on construction projects.
- Identify and manage community development projects.
- Maintain good corporative governance in terms of risks and audits requirements on projects.
- Consider innovation in project life cycle.
- Ensure early identification of problems and mitigation thereof.
- Ensure effective project and contract management.
- Ensure completion of projects on time, within budget and conformance with quality standards.
- Ensure compliance with all technical, financial and quality requirements of the contract.
- Ensure compliance to terms and conditions of the contract.
- Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
- Understand the Dispute process and the functions of the Dispute Adjudication Board.
- Ensure effective cash flow management.
- Identify changes in project scope timeously.
- Mitigate and report on incidents as and when required.
Specialist Support
- Heads up and/or actively participates in activities of a relevant technical cluster.
- Shares knowledge and experience with colleagues.
- Pursue research and best practice.
- Involved with development and improvement of specifications for SANRAL.
- Reviewing of Regional Memoranda and contract documentation.
- Ensure quality service delivery through use of appropriate solutions.
- Promote SANRAL’s credibility and promote aims and objectives of SANRAL.
Communication Management
- Maintains good working relationships with all colleagues in all regions and areas of expertise.
- Cultivates and maintains good working relationships with key stakeholders, consultants and contractors.
- Ensure internal collaboration and co-operation.
- Promote aims and objectives of SANRAL.
go to method of application »
MINIMUM REQUIREMENTS
- A Senior Certificate (Grade 12) or an equivalent N3 certificate.
- A Diploma in Facilities Management or equivalent in Electrical Trade Test.
- 5 - 8 years’ experience in: facilities management; property management; building maintenance management; project management.
- A basic understanding of the OHS Act & Regulations and applicable environmental legislations and parts of the National Building Regulations.
- 11kva medium voltage accreditation.
ADVANTAGEOUS
- HVAC Systems
- Chiller Plants
- Cooling Towers
- Generators
- Project Management knowledge.
KEY RESPONSIBILITIES:
Strategy
- Manage and review a Facilities Management Strategy to achieve performance
- Contribute to the compilation of the relevant maintenance plans and to the regular progress reporting thereof.
- Manage expectations and subcontract management.
- Maintain Company corporate image and reputation, protect.
- Conduct weekly and monthly inspections, identify all maintenance issues and ensure appropriate maintenance tickets are logged.
Key Service Area
- Manage all projects/initiatives in accordance with sound project management principles and practices.
- Manage the respective outsourced companies and customer support teams.
- Ensure Service Providers’ attendance of Induction Training prior to the issuing of work permits.
Reporting / Sustainability
- Contribute to compilation of monthly reports for facilities relative to be undertaken.
- Monitor Facilities Risk Register and scorecard.
- Contribute to compilation and submission of ad hoc progress reports.
- Contribute to compilation of Adhoc reports on request to the Management committee.
Leadership & People Management
- Create a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- Manage the facilities administrative section and provide guidance where needed.
- Enhance the cooperative relationship with the operational function sections within the facilities department.
- Identify, define, select, appoint and monitor the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
go to method of application »
MINIMUM REQUIREMENTS
- A Senior Certificate (Grade 12).
- A relevant undergraduate degree / diploma / certificate in SAMTRAC / Safety Management.
- At least 8 - 10 years’ experience managing a SHE Team
- OHS & E Legal Liability.
- SACPCMP – Certified CHSO (Construction Health & Safety Officer).
ADVANTAGEOUS
- SARTSM Traffic Safety Officer / Roadworks Traffic Management Training
- Valid driver’s license.
KEY RESPONSIBILITIES
Safety, Health and Environment Management
- Maintain the SHE Management System in compliance with contractual and legislative requirements.
- To manage the monitoring and review of safety and health practices in accordance with ISO 45001 and other legislative requirements.
- To manage the monitoring of environmental practices in accordance with ISO 14001 and other legislative requirements.
- Ensure all operational expenditure are in accordance with financial processes, prescribed schedule of payments and procurement processes.
- To manage the coordination of heath/hazard/hygiene risk assessments and reporting on action resolution.
Risk and Compliance Management
- To guide the management and compliance to organisational policies and procedures and adherence to all statutory and regulatory requirements prescribed for overall corporate governance.
- To plan and guide the management of each workplace site for compliance to the Company’s SHE Management Plans and report on all incidents or non-compliance activities for resolution.
- Coordinate and do the health / hazard / hygiene risk assessments and environmental objectives and reporting on action resolution and mitigation of each risk.
- Internal audits of SHE management system.
- Subcontractor management.
- Audit subcontractors to ensure their compliance to Contractual and Legislative requirements
- Management of SHE Incidents in the workplace.
- Emergency preparedness and response plans and drills including maintenance of duly trained staff.
- To jointly review the Business Continuity and Disaster Recovery plans annually to ensure all tasks are correctly assigned and are implementable by designated personnel.
- Identify and coordinate the facilitation of educational and skills training programmes for HSE personnel (i.e. first aid, fire marshal, SHE rep, etc.).
Reporting
- To contribute to compilation and submission of regular reports to the Management Committee.
- To contribute to the compilation and submission of monthly Board reports.
- To contribute to compilation and submission of ad hoc progress reports as formally requested through the GORT Contractual process or arising out of general Risk Assessment.
People Management
- To Identify, define, appoint and monitor the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
- To create a working environment that is conducive through personal, internal and external business conduct that supports organisational values.
- To interpret and guide adherence to the legislative framework that defines Human Resources’ strategies, policies, procedures, processes and documentation.
Cost and Resource Management
- To guide the identification, planning and management of all related operational costs in accordance with financial processes, prescribed schedule of payments, procurement and subcontractor management policies and procedures.
- To guide the planning, identification, request and monitoring of the delivery and maintenance of all resources (facilities, IT, security etc.) required to implement and achieve contractual objectives.
go to method of application »
MINIMUM REQUIREMENTS
- A BCom / Diploma in Business Management or Supply Chain Management.
- At least five (5) years in an SCM/Logistics & Warehousing environment, with supervisory experience.
ADVANTAGEOUS
- A Postgraduate qualification in Supply Chain Management or equivalent.
KEY RESPONSIBILITIES
Operational
- Reviewing existing procedures, systems and controls with managers to identify opportunities for improvement.
- Aligning procedures to better support outcomes in warehousing, and stock control.
- Interacting with managers on future needs and factors impacting these.
- Ordering stock items and spare parts from local and overseas suppliers timeously, managing the importation process where applicable, and following up/expediting until receipt in the warehouses.
Key Service Area
- Procedures, systems and controls.
- Demand planning.
- Inventory management (in A and B warehouses, as applicable).
- Reporting.
- Supervision.
Reporting
- Compiling daily, weekly and monthly reports on incidents, project progress, and training plans.
- Compiles ad hoc reports on matters required by senior management.
- Reports on matters escalated to a higher level.
go to method of application »
MINIMUM REQUIREMENTS
- A Senior Certificate (Grade 12).
- A minimum of three (3) to five (5) years prior experience on a supervisory level, with a technical networking background, working with Routers, Hubs, Switches, Fibre Cables, Desktops etc
- Certification:
- ITIL v3 Foundation
- A+, N+
- Physical and mental fitness
TECHNICAL COMPETENCIES:
- Network / Systems maintenance and repair
- Ability to keep accurate work records
- Willing to work overtime and shifts
- IT or Electrical Technical background
- Compile Repair and Verification Certificates preferable
- Compile Repair and Verification Reporting of Results preferable
- NRCS Compliance preferable
KEY RESPONSIBILITIES
Operational
- Communicating with Warehouse Stores and checking allocated tools, components and materials against job cards for technicians.
- Visiting Tolling Points in rotation for preventative maintenance.
- Adhering to quality standards and contractual time deadlines for different operations as set out in the applicable KPIs.
- Cleaning (e.g. camera lenses) and checking equipment as laid down in maintenance policies, procedures, guidelines and work instructions.
- Checking all equipment (sensors, cameras, camera lighting equipment, e-tag readers, Controllers, HP Switches, Fibre communication equipment, spot checks on SCADA, etc.); noting faults, recording comments and action taken or escalating problems to higher levels.
- Ensures that preventative maintenance actions are performed as per schedule and that respective checklists are signed off by RSS technicians.
- Implementation, control and managing the management system documents.
- Ensuring compliance with the LM standard management system by all laboratory personnel.
- Maintaining the minimum qualifications, experience and expertise required of a Verification Officer and Person Responsible for Repairs for verifying and testing scales within the body’s scope.
- Identification of deviations from the management system or from the procedures for performing verification of body activities.
Reporting
- Compile daily, weekly, monthly and adhoc reports.
- Completed preventative maintenance checklists.
- Shift change reports (including tools and vehicle reports for technicians).
- Daily equipment failure and incident reports.
- Reports on spare parts inventory levels.
People Management
- To contribute to a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- Monitoring to ensure that technicians are capable of performing their allocated tasks correctly, according to established methods.
- Coaching, assisting and correcting, when necessary, to get the job done correctly and timeously.
go to method of application »
MINIMUM REQUIREMENTS
- A Diploma or Degree in Built Environment / similar at an NQF level 6/7.
- At least ten (10) years’ experience in the Facilities Management field with at least five (5) years of experience in a senior management role.
ADVANTAGEOUS
- Five (5) years’ experience in Estimation and Pricing.
- Quantity surveying experience.
- Knowledge of SCADA and/or remote site security monitoring.
KEY RESPONSIBILITIES:
Operational
- Design and review a Facilities Management Plan as part of strategic maintenance and policy framework in accordance with contractual requirements, and regulatory obligations.
- Design and review a Security Plan and policy framework to achieve Physical Security in accordance with contractual and legislative obligations based on industry’s best practice.
- Oversee all specialized maintenance work and building maintenance work.
- Oversee integrated Facility Management Projects that can improve efficiency and compliance to overall environmental, health, and security standards.
- To oversee all projects relating to technical and mechanical service.
- Identify and implement resources to deliver the operational and maintenance subcontractor requirements for Facilities and Physical Security in accordance with agreed business plans, organisational policies and procedures and all applicable contractual obligations.
- Identify integrated Facility Management Projects that can improve efficiency and compliance to overall environmental, health, and security standards.
Key Service Area
- Monitor and address the delivery of all Facility Management functions to achieve contractual KPIs.
- Act to control improvements or changes to address the construction and renovation of projects that are identified.
- To manage the delivery of the Facilities and Security Functions in compliance with regulatory obligations.
Reporting / Sustainability
- Preparation and consolidation of formal and adhoc submissions of Management Committee and Board Reports
- Contribution to submission of monthly and ad-hoc progress reports as formally requested.
People Management
- To contribute towards a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- Manage performance and productivity of the Facilities and Security Management team to achieve overall business objectives.
- Monitor and address gaps in service delivery and overall relationship management with key stakeholders.
go to method of application »
MINIMUM REQUIREMENTS
- An NQF level 6 or equivalent qualification.
- At least ten (10) years’ experience within technical operations with at least five (5) years of experience in a senior operations management level.
- At least two (2) years active experience in implementation of technical process control management.
- Able to travel daily dependant on requirements.
- Working at heights certification and sound health (medical certification)
- Management of a SANAS Accredited Laboratory.
TECHNICAL COMPETENCIES
- 24-hour Roadside Systems management and support.
- Experience with Road tolling projects/Systems environments.
- Working knowledge of corrective and preventative maintenance.
- Knowledge of immovable asset management system.
- Experience on 3rd and 4th level incident management.
KEY RESPONSIBILITIES
Operational
- Identification, control and coordination of activities required for Roadside System Asset Management and Maintenance in accordance with Asset Management Protocols.
- Identify, monitor and critically address all defects arising in the Roadside System infrastructure.
- Set up, facilitate and manage the interface of vendors and third parties responsible for specialised service delivery including 3rd and 4th level incident management.
- Draft, review and implementation of policy, procedure and policy in accordance with contractual and company requirements.
- Identification, monitoring and management of all resource requirements across multiple sites in conjunction with Facilities Management to achieve contractual service delivery requirements.
Key Service Area
- Roadside System Operational Performance dependant on business needs.
- Roadside Systems Monitoring for optimal real-time service delivery (stringent downtime penalty regime).
- Roadside Support Maintenance (E&M).
- Warehouse and Workshop Management.
Reporting
- Compile, submit and close out critical project reports.
- Contribution to formal and adhoc submissions of Management Committee and Board Reports.
- Contribution to submission of monthly reports.
- Contribution to submission of ad hoc progress reports as formally requested and or arising out of general Risk Assessment.
- Compile operational / organisational reports and any other reports, where necessary.
People Management
- To contribute towards a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- Critical leadership and management of specialised roadside and general IT/maintenance teams within a 24/7 non-negotiable.
- Monitor and address gaps in service delivery and overall relationship management with stakeholders.
go to method of application »
MINIMUM REQUIREMENTS:
- An Honours degree or a Postgraduate Diploma at NQF 8.
- At least ten (10) years of relevant experience in business analysis, solution design, and enterprise architecture.
- Five (5) years of management or three (3) years of leadership experience.
Certification:
- Business Process Management and Engineering
- Business Analysis or Business Architecture or Design Thinking
ADVANTAGEOUS:
- The Open Group Architecture Framework (TOGAF)
- COBIT
- ITIL
KEY RESPONSIBILITIES:
Strategy Management
- Monitor and track the performance of strategy implementation, existing plans, and IT systems in terms of contribution to business objectives, functionality, stability, and value.
- Drive smarter technology investments and assist in enterprise-wide continuous improvement activities by reviewing changes in application, infrastructure, process, and IT tools architecture.
- Ensure ongoing operational demand is aligned with annual investment plans and ICT strategy.
- Support the development of the enterprise-wide innovation strategy, innovation roadmap, technology principles, standards, policies, and solution governance.
Enterprise Architecture
- Identify how technology can enable the overall business strategy, governance, architecture, and processes to the impact of technology for business.
- Engage business to understand business imperatives and co-create the ICT strategy, roadmap, and holistic target state to enable the overall business strategy.
- Develop and maintain the overall technology enterprise architecture direction, roadmap, and oversee the definition of the target state blueprints for business, application, information, and technology architecture in line with the ICT strategy.
- Build innovative business cases and financial models that drive technology investments and strategic decision-making to propel the greatest impact on business.
- Develop an effective technology architecture governance model to ensure new systems and application solutions and architecture decisions are consistent across the domains, enterprise, leverage opportunities for common approaches, and are aligned to the technology architecture standards.
- Oversee enterprise architectural efforts, utilizing cross-functional knowledge (strategy, change management, and business process management) to ensure that enterprise architecture standards, policies, and procedures are enacted uniformly across application development projects and programs.
- Oversee efforts across the enterprise to evaluate and recommend technologies to improve business operations.
Business Analysis
- Oversee the planning and estimation of business analysis tasks, including requirement elicitation, analysis, and documentation.
- Identify inefficiencies and gaps, and determine changes to address these issues.
- Provide a holistic perspective on change and assess the feasibility and potential impact of solutions.
- Evaluate and proposed options to align with organisational goals and resources and assess potential risks.
- Maintain strong relationships with stakeholders, manage their expectations, and act as a liaison between business and technical teams.
- Define and present business and technical options, assess costs, benefits, risks, and impacts.
- Oversee a team of junior to senior-level analysts, providing leadership, mentoring, and ensuring the implementation of business analysis practice.
Business Process Management
- Play a lead advisory role in collaboration with business to identify and optimise business processes to enhance operational efficiency.
- Manage and execute a disciplined change management process.
- Develop metrics to track the performance of business processes.
- Develop training programs and migrate users onto new tools and processes.
Demand Management & Portfolio Management
- Prioritise demand based on budget and resource constraints. This includes identifying demand conflicts, recommending escalation of them where appropriate for resolution, and balancing the requests for new work with the current workload.
- Exploit synergies within projects and/or programs across business and facilitate the inclusion of these synergies within a balanced and optimised ICT portfolio.
- Lead and oversee a portfolio of projects, ensuring timely completion and alignment with business goals.
- Identify and address operational, financial, and technological risks within the business.
- Track and ensure the realisation of benefits from strategy management initiatives, ensuring alignment with business goals and measuring the impact on business performance.
go to method of application »
MINIMUM REQUIREMENTS:
- A Certificate in Information Technology at an NQF level 5.
- At least two (2) years of relevant desktop and support experience in an ICT environment.
ADVANTAGEOUS:
- A National Diploma in IT at an NQF level 6.
Certificates:
- ITIL Foundation or A+ Certificate or N+ Certificate or Microsoft Technical qualifications (MCSE).
Well versed in Microsoft technology, encompassing but not exhaustive of the following:
- Office 365
- MS Exchange Online
KEY RESPONSIBILITIES:
Management of systems in accordance with ITIL Methodologies
- Respond to calls and requests logged on HelpDesk timeously and resolve them accordingly.
- Collaborate with regional teams to manage region-specific IT challenges, ensuring smooth operations across all locations.
- Follow the change management, incident management and problem management according to the ITIL Framework.
Mobility and End-User Computing Support
- Administer and support end-user devices, including desktops, laptops, printers, scanners, Video Conferencing equipment and mobile devices across SANRAL regions.
- Provide technical assistance for all SANRAL systems, ensuring the system operates without interruptions.
- Support the setup and configuration of all SANRAL applications.
- Maintain a high level of user satisfaction by responding promptly to support requests.
Incident and Request Management
- Respond to, analyze, and resolve incidents and service requests logged via SANRAL's Service Management tools.
- Escalate unresolved issues to appropriate service providers or internal teams within SLA timelines.
- Monitor and report recurring issues to identify root causes and recommend long-term fixes.
IT Asset and Compliance Management
- Maintain an accurate inventory of SANRAL IT assets, ensuring proper tagging and lifecycle management.
- Conduct regular asset audits and coordinate with the Asset Management team for asset returns, disposals, and donations.
- Ensure all IT systems and processes comply with SANRAL's IT policies and governance frameworks.
go to method of application »
MINIMUM REQUIREMENTS:
- Bachelor’s degree in financial accounting
- 5years’ experience in finance with 2 years at a supervisor level
ADVANTAGEOUS
- Honours in Financial Accounting is advantageous
KEY RESPONSIBILITIES:
Operations
- Ensure implementation of procedures to deliver on contractual obligations and promote good customer service
- Identify risks and implement mitigating controls
People Management
- Set, monitor and review workload schedule to ensure production output and targets are achieved cost effectively
- Guide, assist and coach employees on financial and transactional requirements
- Implement and continually assess reporting tools and measures which enable the realization of the Business vision
- Maintain and encourage a working environment that is conducive to the company values
- Driving Operational excellence by promoting high productivity, high efficiency and high effectiveness
- Ensure all financial reporting deadlines are met
- Contribute to the compilation and submission of monthly, weekly/ Board reports
Reporting
- Ensure all financial reporting deadlines are met
- Contribute to the compilation and submission of monthly, weekly/ Board reports
go to method of application »
MINIMUM REQUIREMENTS:
- National Diploma in Administration / Business or similar
- 5 – 8 years’ experience in Operations and Management
- Minimum 5 years business experience in cross-functional projects
KEY RESPONSIBILITIES:
Operational
- Coordination and manages the various phases of the ABT Solution across the business landscape
- Continuous management of an integrated ticketing system across South Africa
- Stakeholder Management with the various Municipalities, Provinces and public transport operators
- Management of end to end ABT requirements and engagements with the various parties connected to the ABT Solution
- maintain documentation for business requirements and recommendations for improvement. Track cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly
- Translate the Service Delivery strategy into actionable outcomes
Key Service Area
- Engage with internal and external stakeholders to ensure timeous delivery of required solutions
- Monitor, report and improve on business operations and systems
- Monitor, report and improve functional specifications to ensure business optimisation
- Engage with all business units in order to develop optimization strategies.
Reporting
- Contribute to the compilation of Assessment reports.
- Contribute to the compilation of regular reports to the Leadership team
- Develop status and monthly reporting for all spheres of government including reporting to the Department of Transport.
People Management
- Maintain and encourage a working environment that is conducive to the company values
- Drive Operational Excellence by promoting high productivity, high efficiency, and high effectiveness
- Guide and assist business units on requirements
- Guide and assist business operations on system functionality
go to method of application »
MINIMUM REQUIREMENTS:
- Diploma in Project Management or Business Administration.
- NQF Level 7 or Postgraduate will be advantageous.
- 5+ years of relevant work experience in customer services and management of a retail environment.
KEY RESPONSIBILITIES:
Strategy / Operational
- To implement, identify and assess the value-added services based on business requirements , customer needs, and competitive landscape.
- Develop business cases and strategic plans for new VAS initiatives, including cost-benefit analysis and ROI projections.
- Define and implement strategies to integrate value-added services into existing product/service lines effectively
- Create, review and update all required policies, procedures, work instructions and other supporting documentation required to manage and monitor service delivery within the VAS Business.
- To joint identify, develop and facilitate skills training needs required to achieve the environments objectives of the operation and ultimately the contractual requirement.
- Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
- Manage and monitor service delivery in a timely and efficient manner
Key Service Area
- Oversee the lifecycle management of value-added services, including design, development, testing, documentation/continuous improvement. launch, and optimization.
- Collaborate with product development teams to ensure that VAS aligns with core products and services.
- Monitor and evaluate the performance of VAS, making recommendations for improvements or adjustments as needed.
- Monitor and escalate incidents of physical and technical facility failure that may impact on delivery of the VAS environment
- Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
- Establish and promote goodwill with stakeholders
Reporting
- Report on achievement of contractual agreements for the VAS environment including trend analysis reports
- Prepare regular reports and presentations on the performance of value-added services for management.
- Analyze data and generate insights to guide decision-making and strategic planning.
- Contribute to compilation and submission of ad-hoc reports to the management
People Management
- Effective leadership of a diverse team of Services and staff
- Maintain and encourage a working environment that is conducive to the company values
- Guide, assist and coach employees on VAS business model requirements and training
- Train new on boarding staff on all VAS systems and Company Policies
go to method of application »
MINIMUM REQUIREMENTS
- Bachelor’s Degree in Communication / Marketing or Relevant undergraduate degree
- 10 years’ work experience with 5 years in a management role
KNOWLEDGE AND EXPERIENCE
- CEM, Marketing and / or Call Centre function
- Customer skills and customer relations management
- Project Management & people management experience
- people management at a Senior Management level
KEY RESPONSIBILITIES
STRATEGY
- Understand the business objectives and how they relate to CEM, Call Centre Strategies as well as Governmental projects.
- Achieve the contractual business deliverables for the National Call Center Strategy
- revolutionizing how they connect with our customers.
- Implementing processes from traditional methods to a digital-first approach,
- Implementation of world class and digital experiences that drive meaningful customer engagement.
- Review and validate strategic direction through monitoring the economic status quo
- Measure success factors for excellence in Customer Service, Key and Corporate Accounts and Call and Project centres
- Stakeholder, Collaboration and Cooperation of Governmental entities
KEY SERVICE AREA
- Workforce planning to ensure optimisation in National Call Center and Sanral Projects
- Audit existing customer service levels and facilitate weekly/ monthly / quarterly reporting
- Create experience standards & incorporate throughout the entire management function, incorporating business documentation and all other reporting functions
- Define, facilitate & maintain the desired brand, look & feel against the given contractual obligations
- Handle all points of customer contact with a strong focus on delivery exemplary & identify areas of improvement
- Apply financial principles, incorporating cost saving, ensuring value add Ensure legal and governance compliance measurements relevant per environment
KEY RESPONSIBILITIES (continue)
REPORTING
- Policy & Statutory Governance
- Contractual Compliance, incorporating all Customer Service and DPC reporting requirements
- Sub-contractor & stakeholder relationships
- Keep abreast of Economic sphere
- Compilation of all contractual and monthly reports
LEADERSHIP
- Interfaces between multiple Mancos, DHs & Employees
- Enhance the reputation (Brand identity and awareness)
- Foster quality and a high level of service delivery satisfaction
- monitoring of performance and conduct of personnel required to achieve the contractual objectives.
go to method of application »
MINIMUM REQUIREMENTS
- Matric (Grade 12)
- Relevant Degree / Diploma in Marketing / Communications and / or Customer Relations Management and / or Diploma in Administration Management or Office Administration
- 1 - 2 years’ Supervisory experience (Special focus in Customer Service and Communications)
Advantageous
- Experience in PABX and Call Centre
- Experience in CRM access
- Experience in social media strategies and campaigns (would be advantageous)
KEY RESPONSIBILITIES
OPERATIONAL
- Managing the maintenance of Vala Zonke War Room requirements, understanding the legislation and regulations, and managing the implementation thereof.
- Participate in all forums with all stakeholders and contribute on project developments when necessary.
- Provide support to Provinces in the developing of Operation Vala Zonke strategies
- Ensure a thorough investigation on all enquiries received and provide a solution that meets the Operation Vala Zonke Project needs within Operational KPI’s.
- Provide excellent Customer Services delivery to all Stake Holders in accordance with the stakeholder’s strategies expectations
- Develop processes and procedures in support of Operation Vala Zonke project, Review, develop and amendment of the processes and procedures to align with project needs
- Organise, manage any road shows for Operation Vala Zonke project and respond to queries and questions from stakeholders and address issues related to the interpretation of the Project
OPERATIONAL continues
- Monitor and evaluate the effectiveness of the processes and co-develop Standard Operating Procedures to guide all stakeholders on the implementation of the Project
- Produce guidelines where necessary to ensure common understanding and implementation, maintain constant engagement with the stakeholders and other Organs of the State
- Participate in project teams to achieve a multi-disciplinary approach to meet set objectives of the Department,
- Manage planning and/or implementation of the project, on tasks and resource work allocations and requirements.
- Manage work cross functionally to solve problems with all relevant stakeholders and implement changes
- Demonstrate solid time management skills,
- Maintain a strong relationship with all Government Stakeholders involved to resolve all potholes reported promptly.
- Maintain a culture of acknowledging all communications from various stakeholders for an effective relationship management.
- Management of the Teams linked to the various Provinces
- Ensure a consistent follow up, updating of all enquiries received and achieve required results in line with the Quality benchmark of 95%.
- Provide support to Municipalities and Municipal Infrastructure support Team on Municipal and National roads pothole programmes,
- Attentive to system changes, participation in system testing of all applications affecting the Customer Service Department
- Monitor Social Media platforms
- Interactive in team talks, show innovativeness, problem solving skills and complete your action item list within the provided deadline
KEY SERVICE AREA
- Coordinate the National Pothole Programme, and relationships with provincial and local governments and support their jurisdictions and pothole repair programmes
- Manage all existing potholes recorded and assigned to maintenance teams and track the repairs from end to end
- Investigate and resolve all queries from different stakeholders; provinces and municipalities to ensure the success of the project
- Provide support to all national and provincial role-players to ensure that Operation Vala Zonke project is implemented effectively.
- Facilitate stakeholder participation to ensure a proactive approach to fixing potholes on all provincial and municipal roads
- Handle all related roads infrastructure related potholes queries and related questions.
- People management
- Develop and manage intergovernmental coordinating mechanism for effective potholes closure delivery at the municipal sphere and horizontally
- Manage social media engagements
REPORTING
- Manage and Compile Daily, Weekly and Monthly Reports
- Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
- Assist with all audit queries
- Compile and report on email campaigns and SMS campaigns
- Manage Social Media Reports regarding VALA Zonke War Room
PEOPLE MANAGEMENT
- Manage and Compile Daily, Weekly and Monthly Reports
- Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
- Assist with all audit queries
- Compile and report on email campaigns and SMS campaigns
- Manage Social Media Reports regarding VALA Zonke War Room
- To contribute a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- To adhere to the legislative framework that defines human Resources’ strategies, policies, procedures, processes, and documentation.
- Maintain a working environment that is conducive through personal, internal, and external business conduct that supports organisational values
go to method of application »
MINIMUM REQUIREMENTS
- Matric (Grade 12)
- Relevant Degree / Diploma in Marketing / Communications and / or Customer Relations Management and / or Diploma in Administration Management or Office Administration
- 1 - 2 years’ Supervisory experience (Special focus in Customer Service and Communications)
Advantageous
- Experience in PABX and Call Centre
- Experience in CRM access
- Experience in social media strategies and campaigns (would be advantageous)
KNOWLEDGE AND EXPERIENCE
- Project management skills
- Knowledge of the road infrastructure industry,
- Knowledge and experience in communication initiatives/management
- Experience in face-to-face customer interactions and effective engagement with third parties
- People leadership
- Case Management and Reporting
- Supervisory experience
KEY RESPONSIBILITIES
OPERATIONAL
- Managing the maintenance of ITIS requirements, understanding the legislation and regulations, and managing the implementation thereof.
- Oversee the daily operations of a team of ITIS Contact centre agents.
- Monitor and improve team performance to achieve business deliverables and targets.
- Provide mentorship, coaching, and support to team members.
- Assist with escalated customer queries and concerns.
- Ensure adherence to company policies and processes.
- Prepare performance reports for management.
- Participate in all forums with all stakeholders and contribute on project developments when necessary.
- Provide support to SANRAL ITIS Team, in the management of the strategies
- Ensure a thorough investigation on all enquiries received and provide a solution that meets the business needs .
- Provide excellent Customer Services delivery to all Stake Holders in accordance with the stakeholder’s strategies expectations
- Develop processes and procedures in support of ITIS project, Review, develop and amendment of the processes and procedures to align with project needs
- Organise, manage any road shows for ITIS Team and respond to queries and questions from stakeholders and address issues related to the interpretation of the Project
- Monitor and evaluate the effectiveness of the processes and co-develop Standard Operating Procedures to guide all stakeholders on the implementation of the Project
OPERATIONAL continued
- Produce guidelines where necessary to ensure common understanding and implementation, maintain constant engagement with the stakeholders and other Organs of the State
- Participate in project teams to achieve a multi-disciplinary approach to meet set objectives of the Department,
- Manage planning and/or implementation of the project, on tasks and resource work allocations and requirements.
- Manage work cross functionally to solve problems with all relevant stakeholders and implement changes
- Demonstrate solid time management skills,
- Maintain a strong relationship with all Government Stakeholders
- Maintain a culture of acknowledging all communications from various stakeholders for an effective relationship management.
- Management of the Teams linked to the business partners
- Ensure a consistent follow up, updating of all enquiries received and achieve required results in line with the Quality benchmark of 95%.
- Provide support to Municipalities and Municipal
- Embrace participation in system testing of all applications affecting the Customer Service Department
KEY SERVICE AREA
- Manage all existing areas of requirement that are recorded and assigned to the team and track the process from end to end
- Investigate and resolve all queries from different stakeholders;
- Facilitate stakeholder participation to ensure a proactive approach to fixing potholes on all provincial and municipal roads
- Handle all related queries and related questions.
- People management
- Develop and manage intergovernmental coordinating mechanism for effective closure delivery at the municipal sphere and horizontally
- Manage social media engagements
REPORTING
- Manage and Compile Daily, Weekly and Monthly Reports
- Manage and maintain daily targets and show sense of urgency on impromptu Business and Departmental requirements.
- Assist with all audit queries
- Compile and report on email campaigns and SMS campaigns
PEOPLE MANAGEMENT
- Provide guidance to staff, ensure performance management of staff
- To contribute a working environment that is conducive through managing and instilling behaviour supporting the organisational values.
- To adhere to the legislative framework that defines human Resources’ strategies, policies, procedures, processes, and documentation.
- Maintain a working environment that is conducive through personal, internal, and external business conduct that supports organisational values
go to method of application »
MINIMUM REQUIRENENTS
- Grade 12
- Bachelor’s Degree/ Diploma in Customer Service or Management
- 5 years’ experience which 2 years is at a Supervisory level
KNOWLEDGE AND EXPERIENCE
- Leadership of people in all work activities
- Effective Project Management skills
- Customer Service Management
- Exceptional Client Relationship Management
STRATEGY/OPERATIONAL
- Lead and oversee daily operations of the Project Centre, including Vala Zonke, ITIS and other contact center, ensuring adherence to service level agreements (SLAs) and operational metrics.
- Analyse performance data to identify trends, opportunities, and areas for improvement.
- Collaborate with cross-functional teams to implement initiatives that enhance operational efficiency and customer experience.
- Monitor and manage workforce planning, including staffing levels, scheduling, and resource allocation.
- Drive a culture of continuous improvement, innovation and best practices within the contact center environment.
- Provide leadership and mentorship to a team of supervisors and agents, promoting professional development and high performance
- Review and update all required policies, procedures, work instructions and other supporting documentation required to manage and monitor service delivery within the Vala Zonke operation.
- Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
- Manage and monitor service delivery in a timely and efficient manner.
KEY SERVICE AREA
- Monitor and manage the delivery of the Vala Zonke, ITIS and all other Projects within the Governmental environment
- Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.
- Establish and promote goodwill with stakeholders
REPORTING
- Report on achievement of contractual agreements all projects under management including, Vala Zonke, ITIS and all other projects, including trend analysis reports
- Compile and submit ad hoc progress reports and presentations whilst updating the Risk Assessment reports as per business requirements
- Contribute to compilation and submission of ad-hoc reports to the Management Committee
LEADERSHIP & PEOPLE MANAGEMENT
- Maintain and encourage a working environment that is conducive to the company values
- Guide, assist and coach employees in the team on business model requirements
- Train new on boarding staff on all systems and company Policies
go to method of application »
MINIMUM REQUIREMENTS
- Grade 12
- Relevant degree / diploma or currently studying towards a degree or Diploma in Business Management or Customer Services
- 2 years supervisory experience in a Mobility accounts and Website enquiry environment
KNOWLEDGE AND EXPERIENCE
- 3 years’ experience in Customer Service
- Ability to operate under solid pressure and meet tight deadlines.
- Effective project management skills
- Knowledge and experience in managing Business Deliverables
- Experience in face to face customer interactions and effective engagement with third parties
KEY RESPONSIBILITIES
OPERATIONAL
- To maintain internal and external Customer Service levels.
- Ensure staff meet customer needs in a responsive and efficient manner
- To manage and transact with Road Users making use of the Website and e-mail facilities.
- To supervise responding to and processing of transactions received via these portals.
- To manage, transact and process all transactions received via the Mobility Accounts on Web, APP and E mail functionality.
- To supervise and address compliance to all established policies, procedures, work instructions and other supporting documentation to achieve the Website
- Ensure that all cases are efficiently and timeously handled, and continuously follow up if no responses are received from the relevant departments
- Communicate with road users via the appropriate communication channels to acknowledge their incoming emails, provide feedback once a resolution has been applied and record reference number
- Update all cases accordingly and resolutions to be applied within the required KPI timeframe
- Take part in updating processes and brainstorming innovative concepts for escalations
- Monitor and attend to the escalations mail box at all times, and customer related queries must be resolved from the escalation mailbox for audit purposes
- Prioritize on all SANRAL and stakeholder incoming cases to make sure that business deliverables is not affected
KEY SERVICE AREA
- Daily allocation of activities
- Monitor productivity and quality
- Supervise and deliver case volumes management in compliance with the Customer Service Operations Strategy
- Review Website to ensure that it is aligned to all SANRAL’s CI
- Investigate and resolve all customer queries from different stakeholder; SANRAL, NCC and ER
- Manage social media engagements Facilitate campaigns and promotions
- Ensure service delivery in a timely and efficient manner
- Manage the 5 days turnaround time on all website
- Manage all the cases on a daily basis to avoid backlog and escalations
- Meet the daily targets
- To supervise and monitor the delivery of real time account management services to Road Users accessing the Website Enquiries and online customer service channels in order to register, query and/or make payments against their TCH e-toll accounts.
REPORTING
- Accuracy and attention to detail when capturing Stats/Volumes, and submission of EOS report
- Produce productivity report as per business requirements
- People management reports
- Manage Quality Management Reports and Incoming & Processed Data reporting
- Compile and submit departmental reports on daily basis
PEOPLE MANAGEMENT
- To identify, define and supervise the performance and conduct of personnel required to achieve the contractual objective and adherence to regulatory and statutory framework.
- To maintain a working environment that is conducive through personal, internal and external business conduct that supports organisational values.
- To supervise through and adhere to the legislative framework that defines Human Resources’ strategies, policies, procedures, processes and documentation.
- Implement coaching for success for non-performance
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail