Manager - VAS Business Support (2533) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• Diploma in Project Management or Business Administration.
• NQF Level 7 or Postgraduate will be advantageous.
• 5+ years of relevant work experience in customer services and management of a retail environment.

KEY RESPONSIBILITIES:

Strategy / Operational

• To implement, identify and assess the value-added services based on business requirements , customer needs, and competitive landscape. 
• Develop business cases and strategic plans for new VAS initiatives, including cost-benefit analysis and ROI projections. 
• Define and implement strategies to integrate value-added services into existing product/service lines effectively 
• Create, review and update all required policies, procedures, work instructions and other supporting documentation required to manage and monitor service delivery within the VAS Business.  
• To joint identify, develop and facilitate skills training needs required to achieve the environments objectives of the operation and ultimately the contractual requirement. 
• Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.  
• Manage and monitor service delivery in a timely and efficient manner

Key Service Area

• Oversee the lifecycle management of value-added services, including design, development, testing, documentation/continuous improvement. launch, and optimization. 
•  Collaborate with product development teams to ensure that VAS aligns with core products and services. 
• Monitor and evaluate the performance of VAS, making recommendations for improvements or adjustments as needed. 
• Monitor and escalate incidents of physical and technical facility failure that may impact on delivery of the VAS environment 
• Improve the stakeholder engagements as well as identifying areas of improvement through continuous trend analysis and/or development.  
• Establish and promote goodwill with stakeholders 

Reporting

• Report on achievement of contractual agreements for the VAS environment including trend analysis reports 
• Prepare regular reports and presentations on the performance of value-added services for management. 
• Analyze data and generate insights to guide decision-making and strategic planning. 
• Contribute to compilation and submission of ad-hoc reports to the management  

People Management

• Effective leadership of a diverse team of Services and staff  
• Maintain and encourage a working environment that is conducive to the company values 
• Guide, assist and coach employees on VAS business model requirements and training  
• Train new on boarding staff on all VAS systems and Company Policies