Manager - AI Employee Experience at MTN

Job Description

Mission

• The Manager - AI Employee Experience will be responsible for designing, implementing and optimizing AI-driven solutions, that seamlessly integrate into processes and systems, tailored to meet the evolving needs of employees with a focus improving employee engagement, productivity, and satisfaction and enabling a more connected and efficient workforce
• The role will also drive the design of AI solutions that prioritize user-centricity, ensuring that products and tools are use-friendly, intuitive, and tailored to employee needs. By leveraging advanced AI, the role will contribute to transforming the employee lifecycle in alignment with organizational objectives
• Additionally, the Manager - AI Employee Experience will collaborate with cross-functional teams to embed AI technologies that are scalable, efficient, and meet the needs of a modern, evolving workplace while maintaining a strong focus on employee satisfaction and growth

Values

• We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y'ello

• Lead with Crae
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
The Manager – AI Employee Experience will be responsible for the following:

• Lead the development and implementation of AI-driven employee experience strategies, ensuring alignment with MTN goals and business priorities to create a seamless and intuitive user experience
• Design and oversee deployment of AI-powered initiatives that enhance employee interactions, ensuring digital solutions are intuitive, accessible, and drive meaningful engagement while reducing administrative overhead for HR teams
• Collaborate with stakeholders to integrate AI solutions into HR processes to ensure maximum efficiency and effectiveness
• Establish governance frameworks for responsible AI use in HR, ensuring compliance with ethical guidelines, data privacy regulations, and corporate governance standards while maintaining employee trust.
• Work closely with UI/UX team and other relevant stakeholders to ensure AI tools and interfaces are user-friendly, intuitive, and employee-centric, supporting overall productivity and employee satisfaction
• Partner with technology vendors and internal stakeholders to optimize AI-enabled HR service delivery, ensuring scalability and seamless system integration
• Optimize HR workflow automation using AI and intelligent process automation, reducing repetitive tasks and enabling HR professionals to focus on strategic initiatives and employee support
• Establish key performance indicators (KPIs) to measure the effectiveness of AI-driven employee experience initiatives, regularly assessing impact and identifying areas for improvement.
• Monitor the effectiveness of AI-driven employee experience solutions and implement continuous improvements based on real-time data, feedback, and analytics
• Work closely with IT stakeholders teams to maintain robust AI data security frameworks, ensuring employee information is protected against breaches and misuse
• Define and implement AI governance models that provide strategic oversight, ensuring AI solutions enhance employee experiences while maintaining compliance and ethical AI practices
• Stay abreast with AI emerging trends in employee experience identifying innovative technologies and integrating them into the organizational ecosystem to enhance workforce engagement and efficiency
• Evaluate and monitor investments in AI-powered HR technologies, ensuring tools align with business goals, enhance employee experience, and deliver measurable ROI

Qualifications
Education:

• Bachelor’s degree in Computer Science, Business Administration or a related field 
• Certification in AI, Data Science, or related fields (preferred)

Experience:

• 4+ years of experience in AI, HR technology, or employee experience management, with at least 2 years In employee experience transformation
• Proven track record in implementing AI solutions that enhance user experience, streamline HR processes, and improve employee engagement
• Familiarity with AI-based platforms, tools, and technologies used in HR management, employee engagement, and organizational productivity
• Proven experience in developing AI-driven automation, chatbots, and analytics for HR functions
• Experience in deploying AI-driven solutions for across the employee lifecycle

Skills :

• AI Strategy for Employee Experience
• Strong understanding of Intelligent Automation & RPA for HR
• Deep knowledge of Employee Engagement & AI Personalization
• Predictive Workforce Analytics & Sentiment Analysis
• HR Systems Integration & AI Enablement
• Data Privacy & Ethical AI Implementation
• NLP and conversational AI for HR

Apply Before

• 06/10/2025, 09:59 PM