Available Openings at MTN

Job Description
Mission/ Core purpose of the Job 

• Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group  

Mission/ Core purpose of the Job 

• A cloud Infrastructure specialist is a highly skilled professional responsible for designing, developing, and managing cloud-based infrastructure, applications, and services. Cloud computing enables organizations to optimize IT resources, improve scalability, and reduce operational costs. Cloud engineering is a multifaceted job that involves various cloud computing tasks and responsibilities 
• Primary responsibility is to ensure the smooth functioning of an organization's cloud infrastructure. They work closely with other IT professionals, such as developers, architects, and system administrators, to design, implement, and maintain cloud-based solutions. The job description for cloud computing includes migrating applications, optimizing resources, and ensuring data security and compliance 
• As a Cloud Infrastructure Specialist, your role in the Information Technology industry would involve building and maintaining the infrastructure that enables cloud computing. You would be responsible for designing, planning, and implementing cloud-based solutions that meet the needs of MTNSA, ensuring they are secure, scalable, and sustainable. 
• Strategic Project Execution – Own project-level cloud issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. 
• Utilise containerization technologies such as Docker and container orchestration platforms like Kubernetes and manage and orchestrate containerized applications to ensure scalability, resilience, monitoring, and performance. 
• Work closely with development teams to understand application requirements and optimise cloud resources and documenting processes, configurations, and best practices for knowledge sharing and future reference. 
• Security and Compliance needs to be developed and implement at all levels of the cloud infrastructure to protect data and systems. 
• Infrastructure as Code (IaC) is a key responsibility for a Cloud Infrastructure Specialist, involving the use of tools like Terraform and Bicep to ensure the smooth functioning of cloud infrastructure. 
• It's important to have a working knowledge of the Microsoft O365 platform and to understand the impact of cloud infrastructure on the company's strategic needs.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.) 
• The stability of systems is closely linked to MTN SA’s image, and loss of stability results in immediate revenue loss. Over 6000 internal users, over 400 vendor/partners, as well as some systems being directly exposed to the customer base. 
• There are a number of suppliers who need to be managed and their individual components made to function as a whole 
• Highly Critical environment needing core focus on Tactical and Operations Plans for Security Threats/Risks, Backup/Recovery, Business Continuity, Capacity Management, and other disciplines 

MTN SA OPCO is a Dynamic Telecoms industry 

• Convergence of IS and Telco and the move to ICT  
• Complex interfaces between both internal and external technologies and service providers 
• High change rate of IT technologies and architecture 
• Conflicting demands between business and technology 
• Pressure to increase agility and reduce operational cost 
• Multi-sourcing and Multiple Vendor support of mid-tier and enterprise environments 

Business demand for 24x7x365 availability 

• Cloud computing infrastructure investment is projected to be more than 60% of all IT infrastructure spend worldwide in 2023. This growth is driven by flexible cloud resources that enhance efficiency and productivity for technology decision-makers. 
• There are two stages of cloud maturity globally. The first stage involves adopting the cloud for essential cost reduction (operational expenditure and capital expenditure). The second stage links cloud investments to positive business value. These two stages are converging rapidly. 
• Strong data privacy protection and governance are essential for cloud adoption. However, perceptions of national data sovereignty and privacy frameworks vary, highlighting the need for global standards. 
• Cloud assets raise cybersecurity concerns, but they are necessary for growing AI and automation. The zero-trust user paradigm has gained wide acceptance across industries, with 86% of respondents using zero-trust architecture. 
• Cloud’s scalability mitigates compliance issues related to security, privacy, and environment, social, and governance (ESG). Many organizations use cloud tools for ESG reporting and compliance, as well as to enhance diversity, equity, and inclusion (DEI) compliance

Infrastructure and Cloud Context 

• Dealing & communicating with multiple departments within our organization. 
• Your day-to-day activities may include configuring cloud servers, developing automation scripts, monitoring system performance, and troubleshooting issues that arise. Additionally, you may work with other IT professionals to integrate cloud solutions with existing systems or to plan migrations to the cloud. A successful candidate for this role should possess a strong understanding of cloud computing, virtualization, and networking, as well as experience with infrastructure as code tools. 
• Understanding underlying Infrastructure technical topologies, including ( Databases, Networking, Storage, virtualization, Hardware, HCi/MCi, load balancers & Firewalls ) 

Knowledge of Data center layout & design 

• Setting up external meetings with vendors or MTN personnel  
• Following all IS internal processes and policies including ITIL/ITOM/ITSM process. 
• In conjunction with Internal Audit and IT Security, ensure business objectives and risks are effectively managed. 
• Evaluate and recommend necessary changes in performance tuning, infrastructure design, and monitoring. 
• Conduct extremely complex technical evaluations and suggest proposed physical architectures along with detailed designs. 
• Analyze problems, evaluate technical issues, test, maintain, modify, integrate, monitor and ensure to automate software systems. 
• Conduct long-range strategic plans of IT infrastructure plus operational aspects of application execution within infrastructure. 
• Handle organization-wide Windows-based application projects of complexity to ensure the application's optimal performance and related infrastructure. 
• Configure complex and visible integration aspects like MW connectivity, database connectivity, and SOAP calls to attain business requirements. 
• Execute application-level SSL plus configure mutual validation for back-end systems communication. 
• Execute technology successfully with minimal downtime as well as minimal disruption. 
• Write infrastructure-related scripts to automate all manual tasks plus streamline operational activities. 
• Involve actively in teams of cross-functional project to assist solve problems inclusive of different technologies straddling multiple work groups. 
• Conduct complex technical evaluation, and design review and recommend proposed physical and logical designs 
• Excellent troubleshooting skills for infrastructure, application, and database errors for performance issues 
• Working knowledge of the basic cloud infrastructure (IaaS) components 
• Install and configure VMWare ESX hosts and virtual environments 
• Configures, monitors, and maintains Linux and SAN systems to provide optimum performance and system availability 

Install, and configure x86 hardware platforms 

• Create and implement scripts for Cloud platform monitoring and alerting purposes 
• Troubleshoot and resolve complex issues related to system performance, network and storage 
• Gather performance and data usage statistics for capacity planning and reporting 
• Work closely with IT security to monitor the company’s cloud privacy. 
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud. 
• Identify the top cloud architecture solutions to meet the strategic needs of the company successfully. 
• Handle and resolve infrastructure issues. 

Collaborate with team members to improve the company’s cloud management and deployment plans.

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
• Task Complexity: At the discretion of the Line Manager 

Role Complexity/ Task Complexity:
Financial Management 

• Contribute to budget forecast, planning, and development in line with MTN SA's financial requirements 
• Identify and eliminate non-contributory expenditures 
• Completion, presentation, and approval of Business Cases for owned Projects (CAPEX) 
• Provide Technical and Financial input to non-owned Projects  
• Provide the Technical Detail to Procurement, to raise Purchase Orders for the procurement of Infrastructure and Services 

Track the progress of Purchase orders with Procurement

Contract Management 

• Assist Commercial and Procurement with Technical Consultation in contract negotiations with Vendors 
• Provide Technical content for  RFP’s and RFQ’s 
• Assist Commercial and Procurement with the Technical evaluation of RFP’s and RFQ’s

Capacity Management 

• Plan and Maintain capacity on infrastructure building blocks 
• Identify initiatives that will free up capacity (over allocated environment or unused environments) 
• Identify initiatives that will reduce Software Licensing requirements (Server virtualization, Core reduction on Enterprise Platforms Etc.)  
• Manage capacity based on organic growth and project-related requirements

Vendor Management 

• Maintain vendor interaction for infrastructure platforms, designs and technologies 
• Manage dependencies between multi-sourcing vendors 
• Maintain the relevant MTN SA vendor relations  

Ensure that the vendor provide the maximum value at a minimum cost to MTN SA

• Asset and Configuration Management (Hardware and Software) 
• Implement asset management lifecycle practices are followed (plan, procure, upgrade/optimize, retire) 
• Document Infrastructure assets  in the CMDB 
• Ensure that the relationships between Infrastructure CI’s in the CMDB is defined to such a degree that the CMDB represents the Physical Operations Model of the Infrastructure Layers of for the infrastructure designs

Project Management 

• Provide prioritisation for IS Projects 
• Complete Project Terms of Reverence Documentation or review/approve Statement of Work documentation provided by Vendors 
• Track Project Budgets, Sign-off Project Milestones and Invoices 
• Fulfil the Role of Project Owner for Infrastructure Services - IS Planning and Scheduling owned Projects 
• Fulfil the role of Infrastructure Architect, if required on non-owned Projects 
• Manage team to execute on rationalisation and optimization projects so as to maximise efficiencies 
• Conduct regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed  
• Ensure that Policies, Procedures and Project Governance are followed in the execution of the Project 
• Ensure and manage optimal performance of contracted or projected resources 
• Re-prioritization of resource and projects 
• Decision-making and ownership of problems, issues and risks on projects

Demand Management 

• Execute on the agreed Infrastructure Services - IS Planning and Scheduling Business Plan within the constraints of approved Budgets (owned)  
• Manage demand for unplanned infrastructure requirements 
• Assist other departments with Infrastructure Requirements (non-owned) by providing technical input into Business Cases, obtaining Quotes (in conjunction with Procurement) and assisting with the procurement of the Infrastructure, Services or Software Licensing 
• Action day to day requests for infrastructure or services raised by Business  

Software Licence Management 

• Manage Software licensing of Vendors, for example Redhat, VMware and others 
• Implement initiatives that can reduce Licensing costs 
• Manage Software Licensing Maintenance/Support Contracts

Continuous Improvement and optimisation 

• Infrastructure Services - IS Planning and Scheduling and Infrastructure Services – Operations will function as a cohesive Unit 
• Discuss Project Progress, and resolve issues that can impact Project timelines 
• Resolve any capacity or operational issues raised by operations and, if required, update or change Infrastructure designs and capabilities 
• Provide Operations the opportunity to provide input into the Infrastructure Roadmaps and Blueprint designs 
• Meet with Vendors on a regular basis to discuss opportunities for optimization and cost reduction 

Research new Infrastructure Technologies and conduct Proof of Concept Projects to demonstrate possible value to Business  

Cloud Management  

• Design, build, and manage the cloud infrastructure environment. 
• Work closely with IT security to monitor the company’s cloud privacy. 
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud. 
• Identify the top cloud architecture solutions to meet the strategic needs of the company successfully. 
• Handle and resolve infrastructure issues. 
• Collaborate with team members to improve the company’s cloud management and deployment plans. 
• Perform cloud servers including security configurations, patching, and troubleshooting. 

Develop and organize cloud systems. 

• Work closely with the development team to identify and ensure that the cloud solutions meet company standards of reliability. 
• Implement and automate security controls, governance processes, and compliance validation. 
• Manage disaster recovery and create backup policies. 
• Utilize technology to automate tasks and reduce manual efforts. 
• Design and deploy secure, scalable, and robust cloud environments 
• Implement and optimize cloud infrastructure for best cost, performance, and security 
• Develop scripts for automating cloud/server functions 
• Ensure business continuity through effective disaster recovery and backup procedures 
• Manage and troubleshoot the cloud infrastructure 
• Implement cloud-specific best practices and standards 
• Work collaboratively with software engineering to define infrastructure and deployment requirements 
• Monitor system performance and ensure reliability and availability 
• Conduct technical reviews and audits of cloud infrastructure 
• Stay current with industry trends and recommend changes to maintain competitive advantage

Infrastructure Design 

• Complete infrastructure designs to the appropriate level of detail, ranging from simple capacity increases, build documents (simple requirements) to complex detail Infrastructure Designs (new implementations like Exchange, LYNC and SQL 2014) 
• Upgrade, revise and optimise infrastructure based on changing business and operational requirements 
• Provide Infrastructure Design Services to other Business units like Group, EBU and Service Delivery 
• Design, implement and optimise Infrastructure Building Blocks like Enterprise Oracle Database and Application Platforms, Virtualisation Platforms, Shared SQL Database Farms, Tapeless Backup platforms, Shared Storage Platforms 
• Compile Infrastructure Blueprints and roadmaps

Infrastructure Implementation 

• Manage the implementation of Data Centre Infrastructure (APC Racks, Network and Fiber Switches, Network and Fiber Cabling, Power cabling) for owned and non-owned Projects 
• Assist Infrastructure Services – Operations and Data Centre Manager in A and B Power Testing in IS Data Centres 
• Assist Data Centre Manager in the implementation of Data Centre Best Practices (Hot Cold Isle, Cooling, Cable management, rack utilization etc.) 
• Implementation of Server and Storage Infrastructure as per IS Business Plan, BAU requirements and IS Projects

Business Continuity 

• Provide the infrastructure capability to implement a Disaster Recovery Plan in conjunction with outsourcer, other IS Departments, vendors and partners

Governance 

• Ensure that corporate governance is implemented and adhered 
• Compliance and adherence to MTN SA Policies and Standards and remediation of audit findings 
• Ensure alignment with Best Practices (ITIL, TOGAF, eTOM, CoBIT, PMP, others) and ensure updates to Practices 
• Ensure focus on IT Security, Governance and Best Practice Controls via established and continuously evolving methods of mitigating current/future threats  
• Define auditable processes and governance that will ensure the delivery of quality Infrastructure deployments  

Communication and co-ordination 

• Support the development and maintenance of sound interworking between Infrastructure Services - IS Planning and Scheduling, Infrastructure Services – Operations and other departments like Service Delivery, EBU and Group 
• Interface with other areas of the MTN SA business for effective customer support, reporting on business KPIs as appropriate  
• Interface effectively with vendor interfaces for function specific products and services systems 
• Ensure rapid response and appropriate support for high value customers and efficient and effective support is provided for all customers 
• Monitor and manage overall customer satisfaction

Audit Management  

• Create and approve documents prior to issue 
• Communicate to interested parties about new or changed documents 
• Review and maintain documents as necessary 
• Ensure that changes and the current revision status of documents are identified 
• Ensure that relevant versions of applicable documents are available at points of use 
• Ensure that documents are readily identifiable and legible 
• Ensure that documents of external origin are identified and their distribution controlled 

Prevent the unintended use of obsolete documents and apply suitable identification to them if they are retained

• Plan new or changed services 
• Ensure planning for the new or changed services are conducted on time  
• Authorise design, development and transition activities 
• Communication to relevant parties 
• Identify, assess and manage risks
• Test new or changed services

Expected outcomes from delivering the new or changed services, expressed in measurable terms.

• Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating, and influencing others. At the discretion of the Line Manager 
• Supervise  graduates and junior engineers /project resources to ensure that tasks and responsibilities assigned are completed accurately and in time 
• Ensure communication of issues for resolution at an early stage of the process 
• Guide, coach, motivate, influence and develop  graduates and junior engineers  
• Prioritise work for team to ensure that SLA’s and deliverables are met 
• Conduct regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed  
• Support line Management to ensure that team members adheres to the principles of the Company’s values at all times 
• Responsible for supplier teams both on & off site.

Job Requirements (Education, Experience and Competencies) 

• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position. 
• Research new Infrastructure Technologies and Conduct Proof of concept Projects to demonstrate possible value to Business  
• Business improvements to meet operational and in turn organizational requirements 
• Knowledge transfer between Senior Infrastructure Architects with different Specialities 
•  Problem-solving and lateral thinking 
• Continuous reassessment, improvement and analysis of existing processes and policies 
• Continuous improvement in cost, quality, service, and Operational product innovation 
• Automation of manual tasks which results in efficient resource utilization and improved service availability 
• Be proactive in anticipation of new technologies resulting in continuous service improvement 

Utilise MTN SA Academy/U-learn platforms to grow Technical experience and knowledge

• Vulnerabilities (control span) Refers to the latent difficulties or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

Budget constraints 

• Downtime approval for the upgrade or refresh of existing production environments 
• Short deadlines for implementing change 
• MTN SA / MTN SA Group expansion 
• Re-prioritization of resources and projects 
• Cross-functional teams and command thereof. 
• Systems interdependencies and complexities   
• Outsourced  and external service provider support as well as operational dependencies 
• Obsolete technology 
• Pace of changing customer requirements 
• Exchange rate fluctuations affecting budgeted Capex 
• Changes in supplier alliances and technology roadmaps 
• Business pressures based on fluctuating prioritization of projects 
• Business understanding of planned or implemented technologies

Independent thought and Judgment: Relates to the decision-making constraints placed upon a position or conversely, the degree of freedom in decision-making. At the discretion of the Line Manager 

• Decision-making and ownership of problems & projects 
• High-stress environment where faith in staff & good judgment is required 
• Contracts and tenders evaluation, recommendation and sign-off 
• Escalation, technical liaison, report generation 
• System selection and motivation 
• Ability to plan and coordinate  
• Board paper submission - Ability to present  
• Personal discretion in determining appropriate approach to identify gaps relating to infrastructure building blocks and Business systems

Qualifications
Education: 

• Minimum 3 year Diploma or Degree in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT) 
• Project management (PMBOK, PMP) or any other project management accreditation  
• Azure fundamentals, Azure administrator, Microsoft Azure Infrastructure Solutions, Microsoft Azure Architect Technologies 
• Virtualization, SAN, Networking certification, server Infrastructure  
• Any other qualification or certification relating to the job profile will be welcomed.  

Experience:  

• 5 years technical coordination or project management experience in a complex, multi-system, multi-environment role 
• Extensive experience with multi-tier systems and supporting application and infrastructure deployments 
• Knowledge of various infrastructure technologies such as server clustering, intra-site load balancing, fail-over replication and mirroring, and identity management 
• Ability to analyse problems, drive issues to resolution 
• Strong interpersonal, communication skills are essential 
• Must be able to lead and drive collaborative work sessions 
• Must work well in a fast-paced, dynamic environment and be able to manage multiple tasks, projects, and initiatives all with different priorities at the same time 
• 5 years of working with WebLogic, Oracle DBMS, WebSphere, and network devices and firewalls, either as a project manager, technical coordinator, engineer, or system administrator

Training: 

• IT-related training and Technology specific certification 
• Architecture framework-related training – eg TOGAF 
• Project Management, General Management 
• ITIL Foundation Certificate 
• Infrastructure-related training or certifications

Competencies  
Knowledge: 

• Knowledge of the Telecommunications industry is an advantage. 
• Ability to understand how the IT technology supports the business 
• Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)  
• Ability to assimilate information into an actionable model and plan 
• Strong OS, DB, Storage, HW and Networks knowledge 
• A good understanding of available and emerging IT technologies

Skills / physical competencies: 

• People management skills. 
• Business acumen 
• Strong Negotiating skills 
• Project Management and Planning skills 
• Strong analytical, problem-solving, and conceptual skills 
• Good interpersonal skills for written, oral and face-to-face communications 
• A good understanding of statistical and analytical principles and processes 
• Ability to work effectively with clients, management and staff members 
• Resourceful 
• Be Innovative 
• Integrity 
• Perseverance

Authorities 

• Authorities: At the discretion of the Line Manager 
• Head disciplinary actions 
• Staff performance assessment 
• Supplier selection 
• Payment of invoices 
• Negotiation of Service Level Agreements 
• Department Budget 

Huge Influence on how to spend IS CAPEX and maintenance/operating budget

• Collaboration (Formal and Informal Relationships) 
• Responsibility towards:  who are they and what do they receive from the incumbent. 
• All MTN SA divisions: Group, EBU, Service Delivery, Enterprise Services and Commercial Management 
• Key Customers: All functions within the IS division and shared technical support areas within the business 
• Key Suppliers: Supplier representatives from key vendors to handle technical specifications, contracts and orders 
• Matrix reports: Influence and work with senior technical professionals in developing infrastructure design and strategies. May lead cross-functional and divisional teams

Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making. At the discretion of the Line Manager 

• Decision-making and ownership of problems & projects 
• High-stress environment where faith in staff & good judgment is required 
• Contracts and tenders evaluation, recommendation and sign-off 
• Escalation, technical liaison, report generation 
• System selection and motivation 
• Ability to plan and coordinate  
• Board paper submission - Ability to present  
• Personal discretion in determining the appropriate approach to identify gaps relating to infrastructure building blocks and Business systems

Apply Before

• 06/06/2025, 04:25 AM

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Job Description

• Drive the growth of revenue and profitability of Supersonic
• Active collaborate with MTN SA to drive the groups Home Strategy
• Build the necessary strategies to support marketing, channel, customer service, retention and convergence
• Build a strong delivery and customer service culture
• Demonstrated Improvement of customer communication

Responsibilities
Strategy Development

• Develop and drive the implementation of the FTTH/Supersonic strategy for the MTN SA group, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the sales business strategy to support MTNSA with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the product life cycle and management strategy, in line with overall strategy

Operational Delivery

• Oversee the achieving and increasing of revenue targets as per the business plans and set targets
• Ensure the introduction, implementation, and management of aggressive and robust price plans to increase profitability on the portfolio
• Design competitive and relevant product plans in line with the approved business plan
• Increase market and revenue share through robust and competitive plans for upselling, uplifting cross selling
• Drive Fibre best practices and ensure that propositions are correctly targeted, and churn is reduced.

Budget Management

• Oversee the forecast, plan and developing of budgets that provide Supersonic with return on investment, and seek required approval thereof
• Manage and optimize the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.

 Continuous Improvement

• Keep abreast of international best practice, technologies and industry trends.
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
• Maintain an understanding of related systems in order to develop integrated systems and processes.
• Keep up to date with new products and services and their impact on MTNSA
• Understand and take cognisance of emerging markets and plan accordingly

Collaboration / Coordination

• Ensure collaboration with EBU, Postpaid and Home BU, Technology and Business Intelligence teams to ensure market value creation through branding;
• Collaborate with other Executive’s, to ensure the effectiveness of the MTN business model;
• Manage outsource partners to ensure SLA’s are adhered to and maximum benefit for Supersonic/MTNSA is realised

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Supersonic team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications
Education

• Minimum of 4 years in Commercial/Marketing/Business Degree
• MBA or Masters in relevant field of study (Preferred)

Experience 

• 5 years of more experience as a junior executive or country CEO; with at least 5 years in relevant sector/ industry experience
• Worked across diverse cultures and geographies
• Proven track record of  a start-up, shut-down and/or business improvement project
• Min 10 years of relevant work experience in a  Management/Commercial role in a telecoms or preferably an Internet Service Provider operating in the consumer market in South Africa
• Experience in Compliance Operations within a Telco
• Experience in continuous improvement through the implementation of best practices.

Apply Before

• 06/06/2025, 06:00 PM

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Job Description
Mission/ Core purpose of the Job: 

• The Billing and Collections Manager holds a pivotal leadership role, responsible for the overall strategic and operational management of both the company's billing and collections functions.
• This position is critical to minimizing bad debt, maximizing cash flow, and ensuring the accurate and timely delivery of bills to the customer base across all product sets.
• The incumbent will provide comprehensive leadership to the Billing Operations team, ensuring the implementation of strategies that align with overall business priorities and imperatives.
• Key responsibilities include managing a dedicated team, developing and executing robust collection strategies, ensuring strict compliance with all relevant regulations, and leveraging data analysis to identify trends and recommend continuous improvements across both billing and collections processes.

Responsibilities

Task Complexity: Essential KPA's Specific to the Position

Billing Management

• End-to-End Billing Oversight: Directly oversee the complete billing process, ensuring timely, accurate, and compliant invoice generation in line with contractual agreements and regulatory standards.
• Process Optimization & Innovation: Design, implement, and continuously refine billing processes using a process-driven approach to enhance efficiency, accuracy, and accelerate revenue realization.
• Discrepancy Resolution: Monitor and troubleshoot billing discrepancies, coordinating with IT and customer service teams for swift and effective resolution.
• Quality & Integrity Assurance: Ensure the quality and integrity of client billing, identifying and implementing best practices aligned with Finance department objectives.
• Escalated Issue Management: Coordinate responses to escalated billing inquiries, collaborating with teams to achieve timely and accurate first-call resolutions.
• Root Cause Analysis & Prevention: Daily review of billing for accuracy, identifying root causes of errors and implementing solutions to prevent future billing queries.
• Revenue & Cost Leakage Reduction: Work closely with Revenue Assurance to identify and reduce revenue and cost leakage related to billing.
• System Workflow Enhancement: Collaborate with Finance Systems to improve billing system workflows and drive technical enhancements.
• Policy & Procedure Development: Develop and implement comprehensive billing policies, procedures, and best practices to improve efficiency and accuracy.
• Internal Controls & Auditing: Audit billing processes to identify gaps and maintain appropriate internal controls, ensuring accuracy and completeness of all billing and collection-related documents.
• Performance Analysis & Recommendations: Analyze billing data to identify trends, evaluate performance, and make recommendations for continuous improvement.
• Staff Billing Management: Manage and control the end-to-end billing process for internal staff.
• Retail Billing System Ownership: Retain functional ownership of retail billing systems, including functional enhancements, data and system integrity, user assistance, and support.
• Credit Note Management: Manage the credit note process, conducting deep-dive analysis on root causes to ensure consistent billing accuracy.

Collections Strategy & Management

• Strategic Development & Implementation: Develop and implement effective collection strategies aimed at reducing outstanding accounts receivable and improving overall cash flow.
• Day-to-Day Collections Oversight: Manage daily collection activities, including dispute resolution and negotiation of payment arrangements.
• Overdue Account Management: Oversee the timely collection of overdue accounts while actively maintaining positive customer relationships.
• Reporting & Updates: Prepare and distribute aging reports and provide regular updates on key delinquent accounts.
• Debit Order Optimization: Manage the debit order process to ensure maximum collection rates.
• Unallocated Receipts Resolution: Reduce customer account queries by effectively managing and allocating receipts.
• Service Suspension Management: Ensure timely suspension of services for non-paying customers according to policy.
• External Agency Coordination: Coordinate monthly with external collection agencies regarding delinquent accounts.
• Strategy Evolution: Evolve the collections strategy with the latest trends, focusing on cost-effectiveness.
• Refund Process Management: Manage the refund process within agreed Service Level Agreements (SLAs) to ensure customer satisfaction.
• Financial & Credit Analysis: Perform financial and credit analysis for new customer applications, past due accounts, high-risk customers, and other financially impactful areas.
• Default Account Management: Manage default accounts promptly by securing acceptable repayment arrangements or handing over portfolios to Legal collections.
• Audit Compliance: Ensure a clean audit in the area of responsibility by enforcing strict adherence to policies, processes, procedures, and industry regulations.

Data Analytics & Business Analysis

• Process Analysis & Optimization: Analyze and optimize both billing and collection processes by identifying and eliminating bottlenecks, inefficiencies, and pain points through detailed process mapping and data analysis. Implement streamlined solutions to improve accuracy, timeliness, and effectiveness.
• System Requirements Definition: Collaborate with stakeholders to determine, document, and review requirements for projects impacting billing and collection processes and systems, ensuring alignment with best practices and business objectives.
• Innovative Solution Identification: Research and evaluate new technologies and methodologies to improve billing and collection efficiency and effectiveness, focusing on automation and data-driven insights.
• Customer-Centric Solutions: Analyze customer feedback and billing data to identify areas for improvement, developing strategies to make billing clear, easy to understand, and convenient for customers, fostering positive relationships.
• Data-Driven Strategy Development: Analyze collection data (e.g., aging reports, customer payment history, industry benchmarks) to identify trends, patterns, and areas for improvement, developing and implementing targeted collection strategies based on these insights.
• Benchmarking: Conduct thorough benchmarking with other companies and organizations, both within and outside the industry, to identify best practices and areas for improvement in collections.

Reporting

• Performance Reporting: Compile and present comprehensive monthly billing reports, tracking and reporting on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt provision.
• Forecasting & Recommendations: Provide monthly forecasts on expected collections and write-offs, recommending improvements to billing and collection processes.
• Risk Monitoring: Monitor economic trends, industry conditions, and customer behavior to anticipate and mitigate credit risks.
• Target Monitoring: Monitor collections and refund targets, providing appropriate reporting to internal stakeholders.

Projects and System Enhancements

• System & Service Recommendations: Recommend changes to systems and services based on analysis of trends and patterns in real-time operational performance data.
• Departmental Project Management: Initiate and manage departmental projects, ensuring their completion and success.
• System Enhancement Planning: Assist the Project Office and IS in planning enhancements and changes to the retail billing system, including functional enhancements, new functionality, data and system integrity; facilitate communication to the business; attend monthly meetings to provide updates and roll-out plans.
• User Regression Testing Management: Manage all user regression testing for retail billing system build rollouts, ensuring resolution of logged defects, timely and accurate sign-off from all regression users, and providing feedback to the business and stakeholders.
• Post-Implementation Testing: Manage and control all post-implementation testing, ensuring head office support from Billing Operations, IS, and Development during rollout deployment.
• Provide timely communication and regular updates to all users and management, ensuring accurate testing and timely sign-off from all users (head office & regional offices), and providing feedback to the business and all stakeholders.
• Product & Service Management: Manage the creation process for packages, tariffs, products, and services, including quality assurance related to updates on the production retail billing system.
• Ensure end-to-end testing of new products and services and their effective migration to the live environment.

Service Enhancement

• Cross-Functional Liaison: Liaise with all relevant business areas to ensure the effective provision of billing and collection services and information.
• Customer Interaction Management: Manage interaction points between customers and both billing and collections, mediating the resolution of escalated queries as appropriate.
• Risk Exposure Management: Manage the company's financial and commercial risk exposure in the area of billing.

Project Management

• Project Execution: Develop and drive the execution of agreed projects within billing and collections.
• Implementation & Compliance: Drive the implementation, tracking, monitoring, and compliance of projects.
• Reporting & Risk Management: Coordinate project reporting and actively manage project risks.

Budget Management

• Budget Optimization: Manage and optimize the departmental budget, ensuring all expenditure aligns with agreed budgets and monitoring vendor costs.
• Cost Reduction & Revenue Generation: Identify areas of financial loss and proactively seek ways to reduce expenditure, as well as identify opportunities to generate additional revenue.

Stakeholder Relationships

• Supplier Relationship Management: Manage relationships with system support suppliers regarding delivery, adherence to contracts, and SLA management, including attending monthly vendor meetings.
• Customer Satisfaction: Ensure customer needs and requirements are satisfied through appropriate systems, processes, and procedures.
• Proactive Problem Prevention: Adopt a proactive approach to prevent future problems from arising.
• Continuous Improvement: Initiate change to continually improve all aspects of service delivery and drive continuous improvement as a core element of service delivery.

Qualifications
Education:

• 3-year Degree / Diploma in Commerce (Accounting, Information Systems) or related as a minimum
• Postgraduate qualification advantageous

Experience

• Minimum of 5 years’ experience in area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Telecommunication Experience (ISP/FTTH) would be preferable

Apply Before

• 06/10/2025, 01:30 PM

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Job Description

• Lead the development and execution of business operations strategies, ensuring alignment with overarching corporate goals and long-term growth objectives.
• Drive cross-functional integration of commercial and operational activities, fostering cohesive execution, streamlined service delivery, and end-to-end value chain optimization.
• Optimize resource utilization and performance management, guiding teams to achieve productivity gains while embedding a high-performance and continuous improvement culture.
• Drive operational excellence by embedding standardized frameworks, proven practices, and scalable methodologies to enhance efficiency and enterprise agility.
• Establish effective risk management and compliance frameworks, safeguarding business integrity through adherence to regulatory standards, internal controls, and corporate policies.
• Foster a collaborative, high-impact team environment, providing strategic guidance, on best practice cultivating professional development, and reinforcing a culture of innovation and accountability.
• Enable and scale business development efforts by streamlining operations, enhancing cross-functional execution, and supporting growth initiatives with data-driven insights and agile processes.

Responsibilities

• Partner with Software Engineering CoE and provide guidance on various topics related to resource planning, workflow optimization, business integration and commercial operations
• Collaborate and work closely with other chapter leads to align on the overall software CEO strategy, drive synergies and achieve operational excellence
• Lead the formulation and deployment of operational frameworks that strategically enable the Software Engineering Centre of Excellence to deliver on its mandate, optimize performance, and drive sustained innovation. 
• Maintain and manage the business operations including resource planning, process execution and incident management
• Identify inefficiencies within existing business processes, particularly within the software engineering CoE, and implement strategies to streamline and enhance these processes
• Manage key projects from inception to completion, including scope definition, resource allocation, time management to ensure timely delivery of projects
• Conduct cost-benefit analysis, manage budgets, forecast financial needs, and monitor expenditures, along with the finance team to support decision-making and optimize the business performance
• Deliver strategic insights to executive leadership through comprehensive analyses, reports, and dashboards, highlighting performance trends and priority areas for enhancement across the Software CoE Ensure adoption of best practices in project management and process integration, ensuring that integration projects are executed with precision and efficiency
• Advance customer service excellence by streamlining delivery processes and ensuring enhanced service delivery and proactive issue resolution.".
• Collaborate with cross-functional teams to enable data driven decision-making and provide operational insights for strategic projects
• Manage resource planning and distribution to ensure optimal support for team priorities across the Software CoE.
• Partner with IT teams to optimize and evolve operations management tools, ensuring seamless integration with emerging technologies to drive operational efficiency
• Define and track relevant metrics and key performance indicators (KPIs) to measure team performance, quality, and productivity. Provide regular status updates and reports to key stakeholders
• Champion the professional development of team members through active coaching and mentorship, strengthening their capabilities in operations management.
• Provide operational leadership to enable business development initiatives, ensuring scalable processes, cross-functional alignment, and timely execution to support growth objectives.

Qualifications
Education:

• Bachelor’s degree in Software Engineering, Computer Science, Business Administration, or a related field
• Master’s degree or MBA with a focus on technology management is preferred (Preferred)
• Project Management Professional (PMP) or equivalent certification is advantageous 

Experience:

• 7+ years of relevant working experience 
• 4-5 years of experience in business operations, including at least 3 years in a managerial role
• Experience in managing business operations and leading commercial strategy for complex organizations
• Experience of working in software engineering or technology sector (preferred)

Skills :

• Proficiency in project management and process improvement methodologies
• Proficiency in data analysis, budgeting and forecasting techniques
• Strong knowledge of inventory management, quality assurance and incident management
• Ability to analyze and interpret technical and financial data 
• Familiarity with ERP systems (e.g. : Oracle, SAP)

Apply Before

• 06/11/2025, 12:59 AM

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Job Description

• We at MTN are a purpose and value led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day.
• We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.
• A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results.
• A workplace that is built on relationships and achieving a purpose that is bigger than us,
• Our commitments go beyond an organisational promise.
• It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Cando with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
Mission/ Core purpose of the Job

• Global Planning, Reporting & Analytics is a subfunction within the Global Organization Strategy and Performance function at MTN Group HR.
• As part of the Planning, Reporting & Analytics subfunction, the Consultant is responsible to support Global HR Strategy formulation, execute the Global People
• Analytics agenda, support Group HR planning and budgeting deliverables, develop Global HR Reports and to operationally manage the Global HR system and data.
• The Consultant, Global HR Planning, Reporting and Analytics reports to the SM: Global HR Planning, Reporting & Analytics The position will interface with the Group ExCo, Opco HR Leadership, Manco Service Operations, Engagement and Internal Communications and the Global HR Expertise Vertical Leaders (Global Rewards, Global Leadership and Learning Innovation and Global Employee Experience.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The Consultant: Global HR Planning, Reporting and Analytics will be accountable to achieve the following objectives:

• Strategy Development and Implementation
•  Assist in the creation of the sub functional strategy in line with the overarching business goals
•  Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance

Strategic Meetings

• Provide input into strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input in establishing project objectives, targets and budgets for the HR Planning, Reporting and Analytics subfunction
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Manage strategic/ service delivery partnerships
• Prepare documentation required for signoff / decision making regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Assist in managing sub functional budgets in line with business objectives
• Assist in managing project initiative budgets in line with business objectives

 

Operational Delivery

• Support Delivery Management
• Ensure service delivery excellence for Global HR strategy, planning, budgeting, reporting, analytics and data management services by providing insights and serving as a trusted advisor to the Group HR functions and Opcos
• Drive opportunities for continuous improvements in frameworks, methodologies and tools based on trends, feedback from business and leading practices
• Proactively develop subject matter expertise in functional area to facilitate knowledge sharing across Opcos
• Perform periodic reviews to ensure solutions are in line with the standardized practices, business strategies and leading industry practices
• Ensure compliance of Group and Opcos to Global HR budgeting, reporting, analytics and data policies, guidelines and mandates
• Provide training and consulting support to ensure effective adoption and use of global tools, methods and practices across Opcos
• Assist in implementation of Global HR reporting, analytics and data management related special projects
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

HR Planning and Budgeting

• Manage and continually improve the Global HR budget drivers, templates and assumptions.
• Ensure alignment with the Group Finance mandates and guidelines for budgeting
• Ensure consistent deployment and monitoring of compliance to standardised global HR budget drivers, templates and assumptions in the Opcos
• Assist in the consolidation of inputs and preparation of the annual business plan and budgets for Group HR
• Timely and accurate preparation of various periodic Group HR rolling budgets, forecasts, spends and variation analysis reports for Executive reviews, as per the submission schedules communicated by Group Finance
• Perform extensive and in-depth analysis on HR costs (against budgets) across the various dimensions including functions/sub functions, cost centres and categories, spend types, duration
• Assess the impact of current spends to forecast and predict impact on approved budgets. Recommend timely rebase lining/reallocation of budgets, as required
• Assist in developing standardised practices and principles for Group HR Cost Centre Management, in conjunction with Group Finance mandates
• Assist in development of periodic Management/Executive MIS/Reports as part of periodic performance reporting

Strategy, Research and Analytics

• Support the Senior Manager in formulating and managing the Global HR Strategy by:
• Liaising with multiple sources/stakeholders, gathering and validating relevant data, information, trends and analysis to support strategy formulation and monitoring
• Preparing Global HR strategy reports, presentations, proposals and updates
• Ensure alignment and linkages of Strategy with budgets and plans
• Implement research strategy and methodology to enable people metrics, reporting as well as advanced and predictive analytics
• Develop global people analytics strategy, methodology and frameworks and cascade to Opcos and Group HR for adoption
• Define standardised global HR metrics, analytics, reporting and other HR functional performance indicators for MTN
• Collect global HR data, research business issues and markets and report findings based on business relevant hypotheses
• Utilize technology and analytical tools to develop enterprise wide people and other cross functional data as needed
• Correlate cross functional data points to generate trends and insights for the organization and communicate results to relevant stakeholders for driving course correction and continuous improvement
• Liaise with Manco Business Talent Partners and Regional Talent Partners to generate specific Business Unit or Region related insights and analytics
• Application of data science techniques, complex qualitative/quantitative analyses, statistical and predictive modelling to deliver key HR trends, insights and conclusions
• Proactively communicate and share reports with various stakeholders through formal presentations on a periodic basis
• Timely and accurate development of Executive/Management dashboards and artefacts on periodic basis
• Responsible for managing global HR analytics queries and requests received from Global Expertise Verticals, Manco Business and Regional Partners and Opco Leadership, on a timely and accurate basis

 Collaborate with subject matter experts across the Group HR functional areas to improve overall strategic and operational performance

• Strategic Surveys and Benchmarks
• Facilitate and encourage effective use of the survey philosophy and framework within MTN group
• Update standard benchmark data from external sources and periodically maintain the applicable databases
• Implement MTN survey policy across the MTN Group, including the oversight on all compliance issues
• Support with the design and development of global internal survey tools, templates, interpretation guidelines and parameters
• Responsible for the selection of and participation in appropriate external HR surveys applicable to the MTN Group
• Support localized benchmarking studies/ surveys at Opcos by providing subject matter expertise
• Communicate to the respective HR functions across the service delivery model with the principles of the survey framework, including:
• Template design, Sample and population, Interpretation parameters
• Survey methodology and questionnaire design
• Comparison with international standard groups
• Timing and scheduling
• Provision of reporting standards, templates and guidelines
• Consultation on detailed interpretation
• Ensure historical data relating to Group surveys are maintained and periodically perform back up measures and access rights reviews
• Responsible to generate and continuously improve Executive Insight Reports/Dashboards relating to the global benchmark studies and surveys, in context to MTN’s environment

Global HR Reporting and Data Management

• Design, package and circulate the Global HR Reporting toolkit to enable the consistent and easy adoption of practices at the Regions and Opcos
• Prepare and continuously improve the comprehensive Global HR Reporting Service Catalogue
• Ensure timely preparation, validation and circulation of standard Global HR performance reports which are customized for stakeholder use
• Develop and consolidate HR performance reports tracked by the Group CEO, ExCo
• Identify opportunities and coordinate with vendors to build basic self service business intelligence reports and dashboards. Enable personalization of reports to suit stakeholder needs
• Receive and action requests for standard or adhoc HR reports. Ensure accuracy, completeness and adherence to SLAs
• Institute appropriate processes and controls to manage, update and maintain Group HCM system, functionality, data structures and master data
• Evaluate and continuously improve Global HR data management policy and processes
• Develop and communicate global HR data structures, standards, nomenclature, rules including data quality standards and principles across HR in the Group and Opcos
• Implement controls and periodically monitor HR data with a view to Maintain the Group HCM system as the single source of truth for Group wide HR data
• Coordinate with and provide inputs to the Manco Business Talent Partners, Regional Talent Partners and Opco teams respectively to ensure quality assurance of key human resources data sets, reports, and metrics
• Coordinate with Master Data and Technology teams at MTN to build the required system functionality to collect, analyse and present data
• Monitor BI databases to ensure optimal usage and performance at all times
• Responsible for supporting integration of HR data with other applicable data sources within the Group
• Assist in development of periodic Management/Executive MIS/Reports relating to Group employee spends, key risks/challenges and proposed operational/capex spends for upgrades/maintenance

Ways of Working and Collaboration

• Use a collaborative and solution oriented approach within the HR Planning, Reporting and Analytics Subfunction as well as with all the Global Expertise Verticals in Group HR
• Periodic engagement with the Opco HR community to ensure consistency and sharing of insights and best practices across Opcos through governance mechanisms
• Coordinate and work closely with the Group IT and IS teams to ensure compliance and conformance to data and technology policies, as applicable
• Managerial / Supervisory Responsibilities
• Coaching and mentoring of junior team members to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation and business continuity

Qualifications
Education:

• Minimum of 3year tertiary degree/diploma (Ideally Chartered Accountant or Financial Qualification. Other: Mathematic/statistics/Commerce/Sciences and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies such as HR Analytics Professional and Oracle Certifications (BIEE), etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in telecommunication environment with specific focus on budgeting/reporting/data management/advanced People Analytics/ Data sciences/Business Intelligence
• Experience in ERP (Oracle Cloud preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:
Functional Knowledge:

•  HR Strategy and interpretation
•  People Data analytics and modelling
•  Workforce insight generation
•  Business Intelligence
•  Executive Dashboards
•  HR technology management
•  HR Metrics and Measurement Practices
•  Benchmark and Survey Methods
•  Budgeting and Planning
•  Financial/Numeracy
•  Financial Management
•  Basic Accounting
•  Data Management/Sciences
•  Global Working and Collaboration
•  Organisational considerations

Skills

• Advanced MS Excel
• SQL – advantageous to MS SQL / Oracle Databases with data processing (SSIS / ODI)
• Financial background – advantageous
• Business acumen
• Data interpretation
• Operational and analytical research
• Reporting and Presentations
• Dealing with ambiguity and complexity
• Decision making processes
• Empowering others
• Project Management
• Risk Management
• People and Stakeholder management
• Communication
• Judgement
• Conflict Management

Behavioural Qualities:

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Gets work done
• Innovative
• Inquisitive

Apply Before

• 06/10/2025, 09:59 PM

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Job Description

• As a member of the squad, The Junior Engineer will be responsible for supporting the design, development, and maintenance of various software solutions. They will help enable MTN to deliver cutting-edge telecommunications services to customers by ensuring high quality software development.
• The Junior Engineer will closely work with senior developers, engineering managers and cross-functional teams within the squad to understand business requirements, identify opportunities for optimization, and build scalable software solutions that support the company's growth objectives.
• As engineers, they will apply their functional and technical expertise to help the team to troubleshoot and resolve issues in the software applications.
• The Junior Engineer shall contribute to technical projects while continuing to develop their skills and expertise in the field.

Responsibilities

• Assist in development and delivery of high-quality software solutions that fulfill the requirements and expectations of stakeholders
• Support the team to ensure projects/software solutions adhere to established software development lifecycles (e.g. Agile, Waterfall) by contributing to project planning, requirements analysis, design, coding, deployment, and maintenance
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives
• Collaborate with the team to estimate and prioritize deployments, ensure that work is completed within sprint timelines, and adapt to changing requirements
• Assist in deploying applications or updates to staging or production environments
• Monitor post-deployment performance of software applications, assist with ongoing maintenance, and help identify and resolve any performance issues or bugs
• Assist in responding to user-reported issues and providing updates or patches to ensure software reliability
• Leverage knowledge of version control, incremental delivery of software, frequent releases, testing and breakdown of work to meet stakeholder requirements effectively
• Work on multiple cloud platform and leverage cloud native components for a full-stack application
• Support the senior developers to translate architecture requirements into software specifications by using emerging technologies
• Assist the team to conduct design workshops and design sprints with stakeholders to align on project goals and generate ideas
• Support usability testing by setting up sessions, observing users, and documenting observations from usability testing sessions
• Foster effective collaboration and communication within the development team
• Excel in problem-solving and troubleshooting complex technical issues by identifying the root causes of problems, proposing and implementing effective solutions, and resolving issues in a timely manner
• Adhere to security and compliance standards while developing software solutions. Ensure that data privacy, protection, and regulatory requirements are met within the software solutions
• Interact with chapter members , sharing expertise and deep knowledge to support achievement of squad outcomes and upskilling

Apply Before

• 06/07/2025, 01:00 AM

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Responsibilities
Financial Perspective (25%)

• Support the Shareholder return strategy by executing tactical purchasing processes efficiently, on time to ensure orders are delivered timely at the right quality and price to internal customers. Contribute to the cost reduction targets of the business and identify opportunities during the execution of the RFx processes to target spend towards B-BBBEE compliant suppliers to contribute towards Preferential Procurement targets. 
• Identify opportunities to reduce maverick spend and convert and improve spend under management. 
• Manage compliance requirements in particular regulate and monitor one-time vendor spend in the business. • Identify and contribute recommendations for improvement in the Requisition to Pay process including opportunities for automation and simplification of current manual processes 

Customer Perspective (25%) 

• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value. 
• Ensure queries are attended to and resolved within agreed SLA’s or reasonable timelines 
• Continuously seek feedback from customers/stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency. 
• Provide support and prompt feedback to internal customers on the status of the sourcing process 

Internal Perspective (25%) 

• Perform tactical buying activities within defined spend thresholds to help drive the 5 Rights (Right part/service, supplier, cost, time, and quality) 
• Review purchase requisitions, manage creation, approval of purchase order as per defined DLA and timely issuing of purchase order to supplier
• Place all non-stock orders for equipment, services, repairs and maintenance according to procedure
• Place all non-stock orders (local and international) according to procedure
• Resolve / escalate / appropriately refer all order queries within agreed SLA’s 
• Ensure that local trade terms and conditions are considered for purchase orders
• Ensure that the relevant international trade terms and conditions are considered during the placement of international orders (Forex Order Management) 
• Continually recommend enhancements to the order placement process to enhance efficiency, effectiveness and performance
• Track and control all orders placed according to procedure including open requisitions and purchase orders
• Manage sourcing committee meetings by scheduling, organize and coordinate meetings
• Prepare and manage reports, minutes and documents of committee meetings
• Execute and assist in supplier selection processes below tender threshold and RFx process 
• Provide Supplier performance inputs to the Vendor Management team
• Report late deliveries to relevant manager to ensure enforcement of penalties
• Levy penalties for all valid late deliveries on purchases, according to procedure / instruction 
• Ensure compliance to procurement processes and practices e.g. minimize maverick spend and manage one-time vendor spend effectively 
• Handle any audit findings for timely resolution and recommend performance improvement measures to avoid repeat incidence • Work with the manager to ensure that team meets or exceeds service level commitments 
• Work with manager and category teams to develop review and track project pipeline and any support required for sourcing processes 
• Provide support on transformation projects aimed to drive operational efficiencies •
• Report on compliance, KPIs, and SLAs A
• Improve the price book (catalogue compliance for all categories 
• Integrate with operational procurement to resolve supply issues with suppliers 
• Initial negotiating and administration of procurement contracts, SLAs, and price escalations. Negotiation, management, and record keeping of price escalations. 
• Payment terms negotiations to be in line with the finance rules. 
• Vendor onboarding process to be followed according to the policy. 
• Report on and monitor new vendor additions & documentation and contract maintenance. 
• Provide assistance to the respective Sourcing Lead strategic category with inputs on best market practices through market research on areas such as supply market structure and dynamics, leading category strategies, pricing structures, opportunities and threats. 
• Manage the end-to-end preparation and execution of RfX within boundaries and targets set by respective Sourcing strategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated
• Ensure compliance with BBBEE regulations People (Learning & Growth) Perspective (25%)
• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards. 
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.
• Training end-users and stakeholder groups to ensure business understands and remedies any end-user issues that impact the Requisition to Pay process. 
• Ensure that all knowledge requirements relating to Procurement, Industry Standards, Regulatory requirements are kept up to date including B-BBEE and Preferential Procurement

Qualifications

• 3-year degree in Supply Chain/Procurement, Diploma or equivalent 
• Relevant professional qualification e.g. CIPS Level 4
• At least 3 years work experience in Procurement or Supply Chain:
• Requisition to Order process experience (creation, approval, issuing and tracking of purchase orders) 
• Managing delivery lead time of purchases 
• Engagement with business stakeholders on purchasing requirements 
• Facilitating RFx processes and contract administration
• Managing open requisitions and purchase orders
• Engagement with suppliers, handling poor / nonperformance and resolving or escalating issues
• Experience in ERP (Oracle preferred) 
• Performance reporting of KPIs and SLAs
• Spend Analytics (Sievo preferred) where required 
• Work experience of eSourcing Platforms
• Telecommunications/ICT industry experience 
• Proficient in Word, Excel and PowerPoint
• Project management/support experience to broader procurement team
• Experience supporting procurement business transformation initiatives (e.g. process automation)

Apply Before

• 06/11/2025, 06:00 PM

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Job Description

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success.
• With Ambition 2025, the urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.

The role must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation 
• A dynamic and evolving field of Telecommunications and transformation into a Tech Co
• Management of executive and local shareholder expectations across MTN Opco
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic Tax, legal and regulatory environment within South Africa and across the Opcos
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and tax structuring 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution
• At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our LIVE Y’ello values , are the cornerstone of our culture.

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
As part of the Group Technical Accounting team, Accountant - Tier 3 Technical Accounting is responsible for delivering:

Strategy Development and Implementation

• Assist in the execution of strategies for ensuring compliance with Accounting Standards and incorporating accounting developments for OHADA/ IFRS that may impact the Opco (Tier 3)
• Help in executing recommendations shared by Group Technical accounting team for the respective Opco (Tier 3)

Operational Delivery

Monitoring Accounting Standards: 

• Aid in the adoption and implementation of emerging accounting developments for OHADA / IFRS that may impact the Opco 
• Offer hands-on support and training for staff regarding new accounting changes, ensuring they are well-prepared to handle updates
• Assist in conducting post implementation evaluations of new accounting standards 

Collaboration and Support: 

• Collaborate with respective MTN Tier 3 Opco Finance team and respective business units to address OHADA / IFRS technical accounting queries, projects, and reviews
• Ensure consistency in accounting treatment across the Opco by collaborating closely with the relevant group and opco internal stakeholders

Accounting Pronouncements: 

• Help implement, maintain, and communicate all current and upcoming accounting pronouncements relevant to the Opco's financial statements

Revenue Recognition and Other Accounting Standards Compliance:

• Collaborate with cross-functional teams to ensure adherence to the relevant standards
• Assist in reviewing contracts and assessing their impact on revenue recognition

Mergers and Acquisitions (M&A):

• Assist in evaluating accounting implications related to business combinations, purchase price allocations, and goodwill impairment assessments
• Help in integrating financial reporting systems and processes post-acquisition

Technical Accounting Research:

• Conduct research on accounting issues, including non-standard arrangements, and emerging topics
• Support in preparing technical memos documenting conclusions and recommendations

Financial statements:

• Support in developing FS templates to update for the disclosure impact of new accounting standards
• Assist in developing annual and interim FSs to ensure disclosure and presentation complies with IFRS

Policy Development and Implementation:

• Assist in developing and operationalizing accounting policies and procedures
• Aid in completing post-implementation reviews following the implementation of new accounting standards

Training and Education:

• Participate actively in training sessions for finance and accounting teams on technical accounting matters

Governance                                

• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations
• Escalate queries according to the defined query escalation process
• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Performance & Reporting

• Ensure execution in alignment with functional strategy
• Consistent execution of work against goals and targets set out between you and leadership, alignment to the business objectives while cognisant of the execution constraints
• Identify and report on projects risks, and impact and develop contingency plans to monitor and manage risks
• Report on an ad hoc basis on specific projects, as required

Qualifications
Education:

• Education: bachelor’s degree in accounting, Finance, Business, or related fields
• Honors /Postgraduate or master’s degrees in accounting, Finance, Business, or related fields (Advantageous)
• Relevant certifications such as CA(SA) (Chartered Accountant South Africa) (Advantageous)

Experience:

• At least 1-2 years of experience in technical accounting
• Experience in financial reporting is desirable
• Familiarity with financial accounting concepts for both public and private companies
• Knowledge of OHADA/ IFRS accounting standards and their application to telecommunications companies
• Hands on experience of working in a technical accounting team, demonstrating expertise in regulatory compliance and financial reporting
• Prior experience Financial Services preferred, with experience within the telecom industry 
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Proficiency in Microsoft excel for financial analysis, modelling and reporting 
• Proficient in English 

Competencies:

• Technical Accounting Knowledge 
• Analytical Skills 
• Attention to Detail 
• Communication
• Problem- solving
• Adaptability
• Collaboration

Ethics and Integrity

• Skills
• Business Acumen 
• Analytics and Interpretation
• Strategic Thinking 
• Organizational Agility 
• Digital mind-set
• Dealing with ambiguity and complexity
• Conflict Management
• Financial and Numerical acumen
• Project Management
• People Management
• Executive Presentation 

Behavioural Qualities

• Adaptable
• Complete candor
• Culturally aware 
• Innovation 
• Leadership
• Team Player

Apply Before

• 06/08/2025, 09:59 PM

go to method of application »

Job Description

Mission

• The Manager - AI Employee Experience will be responsible for designing, implementing and optimizing AI-driven solutions, that seamlessly integrate into processes and systems, tailored to meet the evolving needs of employees with a focus improving employee engagement, productivity, and satisfaction and enabling a more connected and efficient workforce
• The role will also drive the design of AI solutions that prioritize user-centricity, ensuring that products and tools are use-friendly, intuitive, and tailored to employee needs. By leveraging advanced AI, the role will contribute to transforming the employee lifecycle in alignment with organizational objectives
• Additionally, the Manager - AI Employee Experience will collaborate with cross-functional teams to embed AI technologies that are scalable, efficient, and meet the needs of a modern, evolving workplace while maintaining a strong focus on employee satisfaction and growth

Values

• We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y'ello

• Lead with Crae
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
The Manager – AI Employee Experience will be responsible for the following:

• Lead the development and implementation of AI-driven employee experience strategies, ensuring alignment with MTN goals and business priorities to create a seamless and intuitive user experience
• Design and oversee deployment of AI-powered initiatives that enhance employee interactions, ensuring digital solutions are intuitive, accessible, and drive meaningful engagement while reducing administrative overhead for HR teams
• Collaborate with stakeholders to integrate AI solutions into HR processes to ensure maximum efficiency and effectiveness
• Establish governance frameworks for responsible AI use in HR, ensuring compliance with ethical guidelines, data privacy regulations, and corporate governance standards while maintaining employee trust.
• Work closely with UI/UX team and other relevant stakeholders to ensure AI tools and interfaces are user-friendly, intuitive, and employee-centric, supporting overall productivity and employee satisfaction
• Partner with technology vendors and internal stakeholders to optimize AI-enabled HR service delivery, ensuring scalability and seamless system integration
• Optimize HR workflow automation using AI and intelligent process automation, reducing repetitive tasks and enabling HR professionals to focus on strategic initiatives and employee support
• Establish key performance indicators (KPIs) to measure the effectiveness of AI-driven employee experience initiatives, regularly assessing impact and identifying areas for improvement.
• Monitor the effectiveness of AI-driven employee experience solutions and implement continuous improvements based on real-time data, feedback, and analytics
• Work closely with IT stakeholders teams to maintain robust AI data security frameworks, ensuring employee information is protected against breaches and misuse
• Define and implement AI governance models that provide strategic oversight, ensuring AI solutions enhance employee experiences while maintaining compliance and ethical AI practices
• Stay abreast with AI emerging trends in employee experience identifying innovative technologies and integrating them into the organizational ecosystem to enhance workforce engagement and efficiency
• Evaluate and monitor investments in AI-powered HR technologies, ensuring tools align with business goals, enhance employee experience, and deliver measurable ROI

Qualifications
Education:

• Bachelor’s degree in Computer Science, Business Administration or a related field 
• Certification in AI, Data Science, or related fields (preferred)

Experience:

• 4+ years of experience in AI, HR technology, or employee experience management, with at least 2 years In employee experience transformation
• Proven track record in implementing AI solutions that enhance user experience, streamline HR processes, and improve employee engagement
• Familiarity with AI-based platforms, tools, and technologies used in HR management, employee engagement, and organizational productivity
• Proven experience in developing AI-driven automation, chatbots, and analytics for HR functions
• Experience in deploying AI-driven solutions for across the employee lifecycle

Skills :

• AI Strategy for Employee Experience
• Strong understanding of Intelligent Automation & RPA for HR
• Deep knowledge of Employee Engagement & AI Personalization
• Predictive Workforce Analytics & Sentiment Analysis
• HR Systems Integration & AI Enablement
• Data Privacy & Ethical AI Implementation
• NLP and conversational AI for HR

Apply Before

• 06/10/2025, 09:59 PM

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Job Description
Strategic input

• Support the development of charging systems (Core Solutions) strategy
• Support  identification of key changes to charging  systems in the future from technological, commercial, business and consumer behaviour perspectives and determine how these could impact charging systems (Core Solutions) plans and strategies
• Develop proof of concept  deliverables to help determine viability of target charging systems (Core Solutions) architecture for the next 3-5 years 

Planning & Delivery

• Support  the development of the 3 year and 1 year plans for all charging systems (Core Solutions) such as Banking Systems, IMS and IBS taking into account growth of customer numbers and demand. 
• Obtain requirements from business and analyse them
• Ensure planned charging  systems are delivered on time to meet operational requirements
• Design  charging systems (Core Solutions) such that they meet business requirements and align to the plan above
• Support development of policies on the deployment of charging systems (Core Solutions) equipment
• Develop detailed charging systems (Core Solutions) design ensuring impact on existing systems and processes is managed
• Implement systems such that compliance of all charging systems (Core Solutions) with all regulatory, commercial and business requirements (e.g. Security and integrity of banking systems) is ensured
• Create system documentation (design, implementation, test script, test logs and production support) that is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals
• Request funding and issue request for proposal (RfP) to vendor
• Verify bill of material (based on RfP in design phase) and confirm order of equipment and services
• Specify testing requirements and ensure testing 
• Perform final verification of the desired configuration prior to integration to align expected and actual configuration
• Support deployment of deliverables into production environment

Communication and co-ordination

• Provide full support in coordination between charging systems (Core Solutions) plans and the plans from service delivery and other Network group departments (Radio, Core & IP, Transmission etc.) 
• Liaise with marketing when needed regarding product development with respect to charging systems (Core Solutions) capabilities and requirements
• Build the understanding of existing and emerging charging systems (Core Solutions) technologies and capabilities across the business
• Provide MTN Group with subject matter expertise related to charging systems (Core Solutions)

Financial Management

• Support identification of key investment requirements for charging systems (Core Solutions)
• Support definition of 1-year budget
• Identify and eliminate non-contributory expenditures

Qualifications
Education

• 3 year Degree / Diploma Electronic Engineering or Computer Science

Experience: 

• At least 3 years in a Telecommunication Company planning environment with at least 3 years experience in GSM Payment systems
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization 

Apply Before

• 06/09/2025, 06:42 AM

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Job Description

• Drive Sprint Success: Continuously improve squad outcomes by delivering high-impact design work within time-boxed sprints.
• Uphold Design Excellence: Maintain exceptional design quality across all platforms and products, ensuring consistency and innovation.
• Collaborate for Impact: Work closely with stakeholders to ensure accurate and effective implementation of design concepts that align with business goals.
• Lead with Insight: Conduct user research, gather actionable insights, and translate findings into intuitive and user-centered design solutions.
• Promote Best Practices: Champion design standards, quality assurance processes, and research methodologies within the squad.
• Enable Agile Ways of Working: Facilitate and embed agile practices into the design process, ensuring seamless collaboration and iterative delivery.
• Elevate User Satisfaction: Consistently meet and exceed agreed customer satisfaction levels through thoughtful, impactful design.

Responsibilities

• Establish and promote design frameworks and guidelines to ensure consistency and high quality across products and platforms along with the Group Strategy & Design Senior Manager
• Lead the design and development of user interfaces and user experiences for software products and applications, ensuring they meet high standards of usability and aesthetics
• Articulate design concepts and decisions to stakeholders, including executives, product managers, and developers and use storytelling and data to support the design choices
• Lead in-depth user research efforts, such as ethnographic studies, usability testing, and competitive analysis to gather insights on user behavior and needs
• Build interactive prototypes to test and validate design ideas by leveraging various design tools such as Figma, Adobe XD, or InVision
• Develop, implement, and maintain design systems and component libraries to ensure consistency and efficiency in design practices
• Organize and lead workshops and design sprints with stakeholders to align on project goals and generate ideas
• Define persona maps to reflect user segments and develop user journey maps that illustrate how users interact with products across different touchpoints
• Conduct thorough design reviews to ensure adherence to design standards, usability, and aesthetic quality and oversee the quality assurance process to verify the accuracy the design concepts implemented
• Utilize project management tools such as Jira, Asana, Trello etc. to enable smooth tracking of tasks and to assign responsibilities among the squad
• Provide regular updates and reports on design progress, challenges, and achievements to stakeholders and highlight the key findings, design decisions, and impact on project goals
• Encourage learning, knowledge sharing, and the adoption of new technologies and methodologies to enhance processes and drive innovation
• Foster collaboration between development, operations, and other teams involved in the UI/UX design process
• Assess feedback from team members, and track improvements in team performance and skills development

Qualifications
Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or related field
• Relevant industry certifications e.g., Certified UX Designer, Human-Computer Interaction Certification
• Post graduate degree in related field (preferred)

Experience:

• 7+ years of relevant working experience
• Minimum of 5-6 years of experience in UI/UX design, with a proven track record of delivering successful design projects
• Expertise in design initiatives and collaborating closely with product and development teams
• Experience in creating and implementing user-centric design solutions in a professional environment
• Experience of working in a dynamic, fast-paced environment

Skills:

• Proficiency in user experience (UX) and user interface (UI) design
• Proficient in using design software (e.g.: Figma and other tools)
• Strong knowledge of design principles, design methodologies, and tools
• Strong understanding of front-end development technologies e.g., HTML, CSS, JavaScript and their impact on design implementation

Apply Before

• 06/06/2025, 01:00 AM

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Job Description
What You’ll Do:

• Accelerate Delivery: Improve service efficiency and sprint velocity to bring ideas to life—faster.
• Set the Standard: Maintain exceptional design quality across all platforms and products.
• Design the Journey: Enhance the full customer experience by mapping and refining every interaction.
• Lead with Insight: Conduct deep user research—interviews, usability testing, and data analysis—to inform smart design decisions.
• Embrace Agility: Work in an agile environment, adapting quickly to feedback and evolving user needs.
• Delight Customers: Consistently exceed customer satisfaction benchmarks through thoughtful, user-centered design.
• Ensure Consistency: Uphold design standards to deliver a predictable and polished user experience.
• Collaborate with Agility: Build strong partnerships with internal stakeholders to align design with business goals.

Responsibilities

• Design highly intuitive user interfaces and user experience for software applications and products, ensuring usability and visual appeal.
• Create wireframes, prototypes, and mock-ups to effectively communicate design ideas and concepts to both internal and external stakeholders.
• Conduct in-depth user research, including interviews and usability testing, to provide insights based on the agreed design principles.
• Collaborate with product managers, developers, and other stakeholders to understand requirements and ensure that designs align with project goals.
• Participate in design reviews, provide constructive feedback, and collaborate with team members to solve design challenges and ensure alignment with project goals.
• Collaborate with the team to estimate and prioritize user stories, ensure that work is completed within sprint timelines, and adapt to changing requirements.
• Plan and conduct usability testing sessions to evaluate the effectiveness of design solutions.
• Incorporate and analyse the feedback received from users and stakeholders and convert them into design iterations to enhance the functionality and user satisfaction.
• Maintain and contribute to design standards and guidelines to ensure consistency across products.
• Stay abreast with industry trends, design best practices, and emerging technologies to apply innovative solutions to design challenges.
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives.
• Facilitate design workshops and design sprints with stakeholders to align on project goals and generate ideas.
• Document design processes, decisions, and user feedback for future reference and improvements.
• Design user interface and user experience that meet customer needs, adds value, and aligns with business goals, which in turn drives the success of the organization and its products or services.
• Provide guidance and support to junior designers by providing actionable feedback, career advice, and help with overall professional development.

Qualifications
Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field
• Relevant industry certifications e.g., Certified UX Designer

Experience:

• 5+ years of relevant working experience
• Minimum of 3-5 years of experience in UI/UX design, with a demonstrated ability to deliver effective design solutions
• Expertise in creating and implementing user-centric design solutions
• Experience in working on design projects in a professional environment and collaborating with crossfunctional teams
• Additional coursework or training in UX design methodologies or tools is a plus

Skills :

• Proficiency in User Experience (UX) and User Interface (UI) design
• Proficient in using design software (e.g.: Figma and other tools)
• Basic knowledge of responsive design principles and accessibility standards 
• Familiarity with user research and usability testing methods

Apply Before

• 06/06/2025, 01:00 AM

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Job Description

• Deliver Sprint Commitments: Consistently achieve squad objectives within defined sprint timelines.
• Write High-Quality Code: Produce clean, efficient, and maintainable code that adheres to established standards.
• Enhance Service Delivery: Improve turnaround times (TAT) and contribute to cost-effective software delivery.
• Build Scalable Solutions: Design and develop robust, state-of-the-art software aligned with evolving business needs.
• Ensure System Reliability: Maintain system stability and minimize downtime to enhance user experience and reduce defects.
• Adopt Modern Technologies: Support the implementation of modern frameworks and tools to boost efficiency, productivity, and quality.
• Exceed Customer Expectations: Consistently meet and surpass agreed customer satisfaction benchmarks.
• Maintain Compliance: Ensure all solutions adhere to security and compliance standards with zero tolerance for deviations.
• Strengthen Collaboration: Foster strong partnerships with internal stakeholders to align development with business goals.

Responsibilities

• Deliver High-Quality Solutions: Design and develop software that meets stakeholder requirements and exceeds expectations for performance, usability, and reliability.
• Own the Development Lifecycle: Contribute across all phases of the software development lifecycle (Agile or Waterfall), including planning, analysis, design, coding, testing, deployment, and maintenance.
• Champion Agile Practices: Actively engage in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to ensure iterative delivery and continuous improvement.
• Prioritize and Estimate Work: Collaborate with the team to estimate user stories, prioritize tasks, and adapt to evolving requirements within sprint timelines.
• Apply Technical Expertise: Demonstrate strong proficiency in data structures, algorithms, and frontend development, ensuring optimal performance and maintainability.
• Architect Scalable Systems: Design and implement microservices in containerized environments, ensuring modularity and scalability.
• Leverage DevOps Principles: Utilize version control, automation, testing, and incremental delivery to streamline development and meet stakeholder needs efficiently.
• Build Cloud-Native Applications: Develop full-stack solutions using cloud platforms and native components to ensure flexibility and resilience.
• Translate Architecture into Action: Convert architectural requirements into practical software specifications using modern technologies and frameworks.
• Foster Team Collaboration: Promote open communication and teamwork within the development squad to drive alignment and shared ownership.
• Solve Complex Problems: Troubleshoot and resolve technical issues by identifying root causes and implementing effective, timely solutions.
• Drive Innovation: Continuously improve development workflows through automation, process optimization, and the introduction of innovative features.
• Deliver Business Value: Ensure that software solutions align with business goals, enhance customer experience, and contribute to organizational success.
• Ensure Compliance and Security: Adhere to security protocols and regulatory standards, ensuring data protection and compliance in all software solutions.

Qualifications
Education:

• Bachelor’s degree in Computer Science/Information, Technology/Electronics and Communication
• Post graduate degree in Computer Science /Networks and /or equivalent professional qualification (Preferred)

Experience:

• 4+ years of relevant working experience
• 1-2 years of experience in either as a full stack developer or as a frontend/backend developer
• Experience in emerging telecom-based software technology (Preferred to have)
• Expertise in software development methodologies, design patterns, and best practices
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus

Skills :

• Proficiency in entire Java technology stack backed by multiple projects and visible accomplishments
• Strong knowledge of telecom systems, protocols, and industry standards (Preferred)
• Solid understanding of web technologies, APIs, and web services
• Detailed knowledge of database management systems, SQL, and NoSQL databases
• Excellent problem-solving and analytical skills, with a focus on delivering robust and scalable solution

Apply Before

• 06/06/2025, 01:00 AM

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Job Description
Mission/ Core purpose of the Job:

• The Manager - CRM will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab global fixed/mobile connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers.   
• The Manager - CRM will oversee the CRM Management needs of Bayobab. The Manager will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders.
• The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed / mobile network capacity and connectivity, as well as other assets (e.g. satellite). 
• The Manager will lead Bayobab CRM platform, the main tool for the following teams: sales, pre-sales, commercial, provisioning.
• Legal & Finance teams also support the sales activities.

Key Performance Areas:

The Manager - CRM will be accountable for the following:

• Oversees the successful delivery of CRM BSS projects, ensuring quality standards, deadlines, and budget constraints
• This role is pivotal in driving team collaboration, aligning project outcomes with company goals, and implementing best practices in software development
• Major innovations in Agile methodologies, DevOps practices, and automation tools shape the landscape of this job, requiring adaptability and continuous learning
• This role interacts with key stakeholders such as project managers, developers, quality assurance teams, and clients, holding a vital position in the company structure
•  Success in this role is measured by on-time project delivery, customer satisfaction, team performance, and adherence to project budgets
• Project Planning and Execution:  responsible for creating project plans, defining project scope, allocating resources, and overseeing the execution to ensure projects are delivered on time and within budget
• Problem-Solving and Decision-Making: Addressing project complexities, resolving issues, and making critical decisions to keep projects on track and mitigate risks effectively
• Collaboration with Cross-Functional Teams: Working closely with various teams such as development, QA, product management, and stakeholders & system integrators to foster collaboration, communication, and alignment towards project goals
• Leadership and Mentorship: Providing leadership to project teams, mentoring team members, fostering a positive work environment, and ensuring the professional growth of team members
• Process Improvement and Innovation: Identifying opportunities for process optimization, implementing best practices, and driving innovation in project delivery methodologies
• Technical or Customer-Facing Responsibilities: Engaging with technical teams, clients, and end-users to understand requirements, address technical challenges, and ensure customer satisfaction throughout the project lifecycle

Job Requirements:

Education

• Minimum 3 Year Academic bachelor’s degree in computer science, Information Technology, or related field.
• Project Management Professional (PMP) certification is a plus.
• English, French and Arabic (as advantage) 

Experience 

• 5+ years of experience in software project management, experience in leading cross-functional teams, and proven track record of delivering complex projects successfully.
• Project Management skills
• Understanding of IT industry trends, regulatory compliance in software development, and knowledge of cybersecurity practices.
• Fixed connectivity and submarine cable business experience (desired) 

Competencies

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Good understanding of internal processes to manage fulfilment of orders effectively
• Strong networking skills to build professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports 
• Entrepreneurial mindset

Collaboration:

Responsibility towards: 

• Direct report to SM: Internal Business Applications
• Bayobab Executives
• Bayobab technical, pre-sales, commercial, sales and financial for both business units that use Haraka system
• OpCo Executives, technical and network teams
• Key customers 
• Key partners and suppliers
• Bayobab Fibreco MD, sales & teams that use Haraka system          

Apply Before

• 06/05/2025, 06:00 PM

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Job Description

• The Senior Manager: Information Security Governance, Risk, Compliance and Reporting is responsible for Group Information Security governance risk, and compliance management, risk and control frameworks, development, maintenance and reporting.
• This also includes implementing appropriate supporting methodologies, policies and processes relating to MTN Group Information Security.
• The role will implement and report on information security governance, risk and compliance protocols across the MTN group.

Context

• MTN’s heightened focus on digitalization for adjacent revenue streams and enhancing efficiency poses a great growth opportunity for the organisation.
• This has introduced the deployment of various technologies including, amongst others, cloud and IoT.
• The introduction of these new technologies coupled with the increased focus of regulators on compliance to various regulatory requirements, including the protection of personal information and various data regulations (e.g. data sovereignty), necessitates the need for increased focus on ensuring proactive management of relevant security-related compliance requirements, including support on configuration of technology deployments in line with security, risk, and regulatory requirements.

Values

• We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day.
• We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.
• A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results.
• A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
The Senior Manager Information Security Governance, Risk, Compliance and Reporting is responsible for the followings:

• Establish group-wide Group-Information Security (GIS) governance, risk and compliance management standards and policies including processes to manage deviations or risk. 
• Identify best in class information security governance, risk compliance management and reporting standards and practices across Telecommunications as well as ICT, identifying emerging trends and threats and incorporating them into MTN. 
• Responsible for the effective implementation of the information security risk, and compliance management frameworks by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Ensure cross-functional alignment, training, and proper understanding of the framework.
• Coordinate and track information security governance, risk, and compliance initiatives, ensuring appropriate project management practices are implemented and followed to meet deliverable timelines and quality expectations, aligning with MTN Group Information Security strategy and corporate objectives.
• Manage the process to integrate information security controls into contracts and SLAs (e.g. with joint ventures, outsourced providers, business partners, customers, third parties).
• Maintain the security risk management framework, methodology and approach aligned with the Enterprise Risk Management framework.
• Facilitate the development of a security assessment plan and coordinate regular performance of security risk reviews and independent assessments of the status of information security across the OPCOs in accordance with a planned cycle.
• Support the Enterprise Risk Management Plan by driving the adoption of a unified MTN security risk management framework in support of the ERM Framework.
• Maintaining an accurate view of MTN’s information security posture and risk tolerance.
• Monitoring and reporting on the status of GIS risk mitigation processes. 
• Develop a  consolidated enterprise-wide GIS risk register; 
• Monitor key security risks, issues, and dependencies and coordinate the establishment of mitigation actions.
• Maintaining an up-to-date view of the GIS and ICT systems most critical to the realisation of MTN’s business objectives.
• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated; and
• Providing best practice guidance, training and support to OPCO Information Security representatives.
• Coordinating the process of continuous improvement in respect to information security across MTN;
• Drive adequate risk mitigation and controls.
• Facilitate the standardisation of effective security audit processes, including reporting on the outcomes and status thereof.
• Work with the internal audit function in terms of audit planning to ensure that information security risks are incorporated within the audit scope.
• Coordinate tracking and management of information security audit issues and risks identified across OPCOs.
• Review performance against agreed Key Performance Indicators (KPIs). 
• Ensure provision of appropriate support to commercial functions; and evaluate plans for continuous improvement.
• Measuring and reporting on the effectiveness of information security management and control activities in governance framework and King IV obligations.
• Preparation of regular reporting for Group Executive Committee (EXCO), Enterprise Risk Committee (ERMCO), and Group Risk and Audit committees, and managing the actionable outcomes related to security.
• Work with relevant MTN Group functions to identify current and potential legal and regulatory requirements affecting information security nature that may impact MTN. Facilitate implementation of compliance control plans.
• Report to the GM: GRCP and Executive: Group Information Security relating to progress made within the division and in accordance with the measurement metrics set by the organization.
• Facilitate maintenance and management of the information security threat and risk register.
• Coordinate rollout and tracking of effective third-party risk management across OPCOs. 
• Assist with the management of divisional budgets in line with business objectives and facilitate forecasting and definition of annual budget guidelines to OPCO information security representatives.
• Manage project initiative budgets in line with business objectives; and drive initiatives within the GRCP function that will ensure that the “cost of operations” are reduced, in line with a least-cost operating strategy stemming from the business drivers.
• Work with the GIS Senior Management Team in order to develop and implement the overall information security framework and strategy, overarched by the business risk strategy, ensuring the effective implementation and adherence across all the business.
• Facilitate definition of a governance, risk and compliance framework and strategy.
• Responsible for the development and implementation of the requisite information security policies, standards; procedures, and guidelines.
• Work with the GM: GRCP and Group Risk and Compliance function in order to ensure that the information security policies, procedures, standards and guidelines for use throughout MTN are reviewed yearly and updated in a timely manner to accommodate changes in the Technology or business environment.
• Directly responsible for facilitating information security risk assessments in OPCOs to ensure threats are managed.
• Engage the Group Risk and Audit teams to ensure alignment of security processes against business risk.
• Ensure and manage third-party and OPCO-wide implementation of minimum security critical/ key controls and high-risk user controls. 
• Maintain and coordinate technology and security-related forums to ensure effective security governance. 
• Work with the Group Business Resilience function to define a security resilience roadmap and coordinate execution of the security resilience plans and initiatives across the OPCOs.
• Work with the Group Sustainability and Corporate Affairs function to provide security-related inputs into corporate reporting. 
• Facilitate cross-functional collaboration, reporting and alignment to ensure strategic company and information security KPIs are met.
• Effectively manage the development, performance, coaching and leadership of team members to ensure optimal engagement and productivity levels.

Collaboration

Responsibility towards: 

Key customers: Group Information Security, Group Technology, Group Fintech, Opcos 

Key suppliers: Relevant Industry Bodies

• Executive GIS, Opco CEOs, Functional Heads (across Connectivity, Fintech and Digital Infrastructure including Procurement and Legal)
• Risk and Compliance
• Partners, Distributors, Vendors
• Law enforcement agencies and relevant third parties

Qualifications
Education:

• Minimum of 4-year tertiary degree / diploma (Bachelor of Science, Engineering or related field)
• MBA or Masters advantageous
• English, French and Arabic (as advantage)

Experience:

• Manager track record of 5 years or more; with at least 3 years at the Senior Management level in the telecom industry 
• 6-8 years working experience in managing information security in a large organisation
• Experience in designing and implementing organisation-wide information security framework, policies and standards
• Experience in managing and implementing large-scale information security governance, risk and compliance initiatives
• Experience in information security Governance, Enterprise Risk Management, Compliance and Management Reporting
• Experience working in Africa and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the information technology environment of a telecom company
• Global mindset to service worldwide operations
• Pan Africa multi-cultural experience
• Multi-country operations management experience 
• Willing and flexible to travel within Africa
• Understanding of general compliance and regulatory requirements in the telecom industry

Industry/Certifications

• CISM, CISA, CRISC and/or CISSP certification
• Other preferred certifications are: CGEIT, CBCP, ISO 27001 Lead Auditor or Lead Implementer
• ITIL Certification is Advantageous 

Competencies:

• Conceptual Thinking, Problem Solving, Improvement Driver 
• Culture and Change Champion, Supportive Business Manager, Relationship Manager 
• Strategic Thinking
• Results Achiever, Operationally Astute

Apply Before

• 06/05/2025, 09:59 PM

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Responsibilities

Operational deliverables

• Define data and identify assets within their own data domains to eliminate conflict with other data elements.
• Create processes and procedures along with access controls to monitor adherence. This includes establishing internal policies and standards and enforcing those policies.
• Maintain quality of the data using customer feedback, concerns, questions; internal reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.
• Optimize workflows and communications.
• Monitor data usage to assist teams, share best practice trends in data use, and provide insight into how and where teams can use data to help in day to day decision making.
• Ensure compliance and security of the data.
• Responsible for protecting data while providing information on potential risks and offering regulatory guidance.
• Perform data validation
• Develop and implement standards and guidelines
• Track data from its inception and data flow to downstream consumers

Reporting

• Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects as and when necessary

Qualifications
Experience

Minimum 1 years’ experience including:

• in telecommunications industry
• Experience working in a medium to large organization
• Exposure to Analytics technology
• Experience in data management and governance

Education

• Minimum of 3 year tertiary qualification in Engineering, Data Sciences, Computer Science, IT or Biological Sciences

Apply Before

• 06/06/2025, 06:00 PM

go to method of application »

Job Description

• We at MTN are a purpose and value led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day.
• We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 
• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.
• A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results.
• A workplace that is built on relationships and achieving a purpose that is bigger than us.
• This is what we want you to experience with us!
• Our commitments go beyond an organisational promise.
• It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Cando with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
Mission/ Core purpose of the Job

Global Talent Solutions is a subfunction within the Global Organization Strategy and Performance function at MTN Group HR. As the lead for Global Talent Solutions, the Senior Manager is accountable for strategy formulation, development and cascade of futuristic global talent solutions for MTN, which include:
Global Talent Sourcing & Acquisition Strategy

• Global Mobility Model
• Innovative Talent Models
• Global Top Talent Framework
• Global Succession Framework

The Senior Manager, Global Talent Solutions reports to the General Manager: Global Organization Strategy & Performance and is supported by Consultants.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• The SM, Global Talent Solutions will be accountable to achieve the following objectives:
• Strategy Development and Implementation
• Lead creation of subdivisional strategy in line with overarching divisional goals, with emphasis on client experience (internal and external)
• Ensure effective implementation of sub functional strategy by means of providing direction, structure, business plans and support
• Review of the sub functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set key performance indicators (KPIs) and provide regular performance feedback through a well defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance 
Strategic Meetings

• Participate and provide input in strategic meetings
• Provide inputs to enterprise wide transformation initiatives
• Provide inputs to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets and budgets for the Global Talent Solutions subfunction as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Manage budget 
• Facilitate in signoff / making decisions regarding tactical changes
• Performance
• Monitor alignment with divisional strategy
• SLA approval and exception performance review 

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the subfunction and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Manage sub functional budgets in line with business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

• Guidance and Support Delivery Management
• Ensure continuous improvement to ensure innovative talent solutions are globally relevant and sustainable
• Be a trusted advisor, display maturity and subject matter expertise to stakeholders including Business and Opco Leadership, Business and Regional Partner teams to achieve organization excellence
• Recommend to the GM; manage, prioritize and enable implementation of Strategic Global Talent Solutions projects for MTN
• Manage and ensure complete accountability for services relating to Global Talent Solutions, delivered to business customers 
• Creating, identifying, developing and sustaining a global community of Talent experts to contribute to the innovative talent solution strategy design and to enable future focussed solutions
• Manage the performance and deliverables of direct and indirect reports to ensure that the operational objectives are achieved
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace

Global Talent Solutions and Governance

• Lead, own and manage the global talent solution strategy and philosophy across the Group and Opcos
• Proactively liaise with Business Partners and Business Leaders to understand future workforce strategies, prospects and objectives which impact or require global talent transformation 
• Responsible for the overall communication, capability building, embedding and implementation of Talent Management best practices across the Group, in coordination with Business and regional talent partners
• Lead, improve and cascade the Global Talent Framework and Standards (which include policies, practices and frameworks) which are aligned with business strategies and leading practices 

Accountable for the following aspects of the Global Mobility Program with respect to the following:

• Development and improvement of standard Global Mobility Framework, Program and Policy
• Design and evaluation of proposals for global financial and nonfinancial packages and incentives, in conjunction with Global Rewards, and Group Finance 
• Standardised framework to measure effectiveness and ROI of the program
• Support Regional Talent Partners to ensure implementation of the global mobility policy, program and process across the Group and Opcos
• Independent Executive Reporting on key global mobility metrics (including utilization, compliances, financial impact, return on investment etc.)
• Note: The global mobility process is executed and delivered by the Regional Talent Partners, in conjunction with Manco/Opco HR Service Operations

Custodian and controller of Global Strategic Talent Acquisition and Branding Initiative, with respect to:

• Development and refresh of the Strategic Talent Acquisition and Branding Framework
• Ensure integration of mobility and succession model with the framework
• Develop, innovate and continuously improve global talent sourcing and channel management strategy proposals across key workforce dimensions (E.g. Top Talent/ Executives / Critical Positions etc.) 
• Cascading, awareness building and promotion of the acquisition and branding strategies and proposals across MTN
• Support Regional/ Business Partners and HR Operations teams in the adoption and implementation of acquisition and branding proposals
• Independent Executive Reporting on effectiveness and impact of the acquisition and branding proposals and strategies
• Note: The acquisition framework and strategy is customized, executed and delivered by the respective Business Partners, in conjunction with Manco/Opco HR Service Operations
• Lead the development, pilot run and rollout of innovative and modernised talent contracting models and arrangements, in context to the African Market 

Custodian of the ‘Top Talent’ management framework and initiatives:

• Define and cascade a standardized framework for ‘Top Talent’ Management (process and criteria for selection, validity, evaluation, authorisation and conditions) 
• Develop and cascade an integrated ‘Top Talent Management Playbook’ which includes the framework, proposals and alternatives for sourcing, succession, development, growth and retention (in conjunction with Global Leadership & Learning Innovation and Global Rewards Verticals)
• Continuous evaluation and analysis of Top talent pool with a view to plan and activate custom interventions (based on insights from Global HR Strategy & Analytics, Global Leadership and Career Team and Business/Regional Partners)
• Lead independent risks evaluations and institute appropriate counter risk strategies for Top Talent across the organization 

Executive reporting on Top Talent metrics

• Note: The Top Talent framework is executed and delivered by the respective Business/Regional Partners, in conjunction with Manco/Opco HR Service Operations
• Custodian of the Global Succession Management Framework:
• Define and cascade a standardised philosophy for Succession Management (process, successor position and candidate selection criteria, validity, evaluation, authorisation and conditions) 
• Cocreate and develop an integrated succession development plan and cycle, in conjunction with the Global Leadership and Learning Innovation team 
• Establish and rollout the annual schedule of activities for succession development activities 
• Independent and continuous evaluation and analysis of Critical Succession Pools to assess its effectiveness (based on insights from Global HR Strategy & Analytics, Global Leadership and Career Team and Business/Regional Partners)

Executive reporting on Global Succession metrics

• Note: The Global Succession framework and plan is delivered by the respective Business/Regional Partners, in conjunction with Manco/Opco HR Service Operations. In the case of Executives/Leadership positions, the succession plan is delivered by the Global Leadership and Career team)
• Establish and operate the global talent solutions governance platform for continuous engagement with Opcos, Business and respective Business/Regional Partners to:
• Building awareness and cascading of all talent frameworks, standards, policies and innovation programs 
• Exchange of knowledge, innovative thinking, leading practices, practical business/Opco insights to help advance global talent strategies
• Provide assistance and support to ensure effective implementation and adoption of talent strategies and initiatives
• Strategic talent management updates, resolution of queries/escalations  
• Identify, propose and implement technology and digital enablers to improve global talent solutions. Review and approve master changes to the Global HR systems relating to talent management components
• Manage specialist vendors and suppliers by conducting proficiency and track record analysis to ensure alignment to MTN Talent Management and Development requirements
• Manage Executive Management reporting and analytics for the global talent management and solution effectiveness

Ways of Working and Collaboration 

• Continuous engagement and collaboration with the Manco Business Talent Partners to:
• Seek business inputs and insights to develop the various talent solutions, frameworks and models
• Address Group Business Unit concerns relating to the talent solutions 
• Provide guidance on the practical deployment within the Business Units
• Obtain status of adoption, progress and related talent solution deployment metrics applicable to the Business Unit
• Continuous engagement and collaboration with Regional Talent leaders and Opco HR Practitioners to:
• Seek regional inputs and insights to develop the various talent solutions, frameworks and models
• Provide guidance on the practical deployment within the regions
• Obtain status of adoption, progress and related talent solution deployment metrics applicable to the Region
• Understand the Opco related challenges in the region and devise appropriate alternatives  
• Continuous engagement and collaboration with Global Leadership and Learning Innovation as well as Global Rewards teams to seek inputs, cocreate and promote integrated talent solutions
• Collaboration with Engagement and Internal Communications Function to manage talent solutions related communications using appropriate channels, digital platforms, branding frameworks etc.
• Collaboration with the Opco HR community to share best practices and provide guidance and advice on the various Global Talent solutions

Managerial / Supervisory Responsibilities 

• Coaching and mentoring of direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation, and business continuity 
• Ensure the team is led, motivated, and rewarded to achieve high performance areas
• Guide and direct vendors and third parties in achieving MTN objectives
• Identify staff training and development needs and implement necessary actions
• Recruit staff for appointments
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Qualifications
Education:

• Minimum of 4 year tertiary degree (specialization in Business Management/Human Resources/Behavioural Sciences as appropriate)
• Relevant psychometric certifications
• MBA or Masters (advantageous)

Experience:

• Manager track record of 5 years or more
• At least 3 years of relevant experience in the HR domain for Telecommunications, specifically in Talent Acquisition & Management Strategy Global Mobility function
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:
Functional Knowledge: 

• General HR Management 
• Sourcing and talent acquisition strategy & frameworks 
• Global Mobility framework
• Succession and Top Talent Management practices 
• Workforce Contracting Models
• Global considerations
• Organisational considerations

Skills

• Leadership 
• People management 
• Decision making
• Reporting 
• Presentations
• Data interpretation
• Negotiation
• Analytical
• Conflict management
• Empowering others
• Partnering principles
• Project Management
• Risk Management
• Stakeholder management

Behavioural Qualities

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware 
• Gets work done
• Innovation 
• Inquisitive

Apply Before

• 06/04/2025, 09:59 PM

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Job Description

Mission

• To formulate the strategy for 3rd party and partner ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications ICT platforms, applications) and associated business processes to support Enterprise, Digital and Wholesale business unit.
• Assist the business units to engage customers at executive level to develop customer strategy and business cases for ICT products.
• Provide strategic input in compiling the end to end fulfilment (FAB) for ICT products.
• Manage and provide oversight for the implementation all 3rd party and partner ICT solutions.
• Manage the planning and billing for all 3rd Party and partner ICT solutions.
• Plan, order and track delivery of all..
• Ensure suppliers are paid timeously and ensure cost optimization.
• Facilitate transition agreements between parties when tenders are awarded.

Responsibilities
Key Performance Areas

3rd Party and Partner ICT Solution Development

• In-conjunction with the TFLS planning team, develop the ICT strategy for all ICT products (Managed Networks,  Cloud, Security, IoT, Unified Communications)
• Source, develop and manage all 3rd party and Partner solution for ICT such that it complements MTN’s   product/solution portfolio.
• Plan, order and track delivery of all 3rd party ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications). 
• Technical management of 3rd party providers to ensure technology roadmap update, new product offerings,   technical compliance and network performance. 
• Manage the  Cost of sales  budget for all 3rd Party services. Assist finance with the administration of the account. 
• Reconcile 3rd Party monthly account on an ongoing basis – provide monthly reports/stats
• Demand forecasting and managing of all 3rd party services
• Compile monthly management reports of delivery
• Inventory and Asset management of installed base for all services
• Serving as the interface between customer facing entities and the various technical areas for the   implementation for new ICT products.
• Undertake Technical Regulation assessments in order to take solutions to clients
• Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams 
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.

3rd Party and Partner ICT Relationships 

• Build relationships with internal and external customers. Be a custodian for customer engagement across the   business.
• Implement a cross-functional team interfacing across multiple areas e.g.  PMO, IS, Network, Customer Experience, Marketing, Sales, Product Development, MTN Business, Wholesale, Regulatory  and external   parties (e.g. suppliers)
• Build strategic relationships with key stakeholders (Internal/External) by developing a stakeholder strategy
• Partner with relevant internal and external stakeholders to support and improve service delivery
• Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans 
• Work closely with sales team to understand demand of services in the Enterprise and Fixed  markets
• Design robust network architectures to ensure high quality of customer experience and high availability of   services
• Ensure effective and efficient service escalation processes are in place
• Support aggressive market share programs. 
• Reconcile monthly accounts on an ongoing basis – provide monthly reports. Reconcile penalties due by third parties
• Manage all administration for all third-party orders
• Control all national TFLS records by pursuing outstanding acceptance documents, and capturing data on remedy
• Hand over investigations/ad-hoc reports to TFLS suppliers and follow up on them. 
• Ordering of all service requests (RFQ’s, RFO’s, Relocations, Changes, Cancellations, etc). RFQ’s to be placed within 3 working days of site release from TFLS planning 
• Managing all third-party feasibilities such that 48-hour turnaround is maintained

New Opportunities and Business case development  

• Develop and manage all new business opportunities that requires 3rd party engagement. Maintain capacity  and functionality (and Business) requirements timeously and ahead of traffic needs for the enterprise  network
• Translate core and access leased line design requirements into supplier requirements
• Optimisation of the unified Communication and IoT offerings
• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimise revenue leakage

Ensure proper project controls are in place to manage financial and operational risks across the business

• E2E business process development
• Map out the E2E fulfilment, assurance and billing processes for all 3rd party services
• Ensure system integration in the OSS, BSS and NSS
• Create documentation and reports
• SLA management for delivery and support
• Manage all escalations and route caused analysis
• POCs for new technologies
• Responsible for all customer specific solutions.

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting   processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact  operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process   performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the   industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local   conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications
Education:

• Matric
• B Tech Degree or National Technical Diploma

Experience:

• Over 5 years in Telecommunications within knowledge and experience in 3rd party and partner management.
• Ability to set-up and manage partnership agreements.
• Able to engage procurement, financial, account team and or service management areas. 

Apply Before

• 06/04/2025, 03:00 PM

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Job Description
Technical Implementation

• Produce designs for high complexity user stories and start owning software architecture and engineering initiatives.
• Writing well designed, scalable, and testable code following software engineering best practices.
• Ensure that developers apply agreed coding practices, continuous integration, and automated deployment.
• Ensure all code is reviewed.
• Write and review automated and unit tests.
• Introduce and maintain software engineering quality controls in CI/CD processes including code reviews.
• Help define secure coding practices and recommendations in collaboration with the security team.
• Identify and report risks and issues related to project and provide technical mitigations.
• Support fellow developers in technical unpacking to inform Agile estimation sessions.
• Drive bug resolution in production environments.
• Demonstrate good understanding of tools such as Kibana, Grafana, App Insights, etc.
• Demonstrate ability to research & present findings and recommendations to an audience.
• Drive knowledge sharing sessions.
• Start presenting at meetups.
• Coach and mentor junior developers.

Collaboration

• Together with project teams assist in the implementation of the strategy related to coding practices, continuous integration and automated deployment.
• Highlight to senior leaders’ bottlenecks and production issues proactively and consult teams to improve technical solutions. 
• Work in collaboration across various teams/squads to embed Agile ways of working.

Planning & Delivery

• Work strictly within timelines and deliverables to ensure efficiency in delivery.

Articulate progress regularly to technical leads to ensure proper tracking of project and team deliverables

• Stakeholders
• Interface with internal and external industry experts to anticipate customer needs and facilitate solutions development.
• Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers.
• Survey developers and technical members of the organization to understand their main pain points in the coding and development process

Governance and Risk Management

• Participate in the creation and implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.

Qualifications
Education:

• A National Diploma in IT, Engineering or other Sciences
• Bachelor’s Degree or Higher advantageous

Experience:

• Minimum of 5 years’ experience in Agile Software Engineering
• Minimum of 5 years’ experience in Mobile and/or Web Software Engineering focusing on Java Script frameworks
• A solid understanding of software engineering fundamentals and best practises 
• A solid understanding of API Development 

Apply Before

• 06/05/2025, 12:43 PM

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Job Description

• Meeting with customers and clients to understand their business requirements and issues.
• Understanding what application development solution may be relevant and appropriate as a solution to the business needs of the customer;
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery  methodology 
• Ensure that vendor and 3rd party developers are developing applications that comply to business requirements and implemented according to approved quality standards. 
• Ensure that applications are maintained to their best standards and versions.
• Maximise systems availability and deliver based on business SLA.
• Drive the obtaining and spending of capex for IS projects.
• Supporting any applications RFx activity by delivering technical inputs and advice to the Procurement team;
• Liaise with Enterprise Architecture to ensure that the most appropriate solution is implemented
• Defining, developing and executing the applications solutions roadmap (R&D) in conjunction with Enterprise Architecture;
• Through R&D and POC  execute the overall application strategy, bringing key insights in their domain into MTN
• To ensure that within a matrix of integrated business systems, domains are aligned
• In conjunction with IS Compliance ensure that IS commitments, policies, procedures and standards are adhered to.
• Ensure an application domain oversight role by Influencing and approving applications designs in the context of the joint design authority
• Monitoring existing systems for effectiveness, stability and performance and ensuring that service levels are maintained
• Keeping abreast of latest trends in the technical and business domains to proactively progress and develop the MTN business.
• Manage BDE’s by determination of priorities and setting of goals.
• Provide tactical leadership to provide the best possible result to business within the context of what is available at the time.

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Responsibilities
Supervisory / Leadership / Managerial Tasks: 

• Team learning and knowledge sharing within team 
• Providing weekly management reports and feedback on the domain discipline
• Facilitating technical and problem solving meetings 
• Providing technical domain expertise to staff and 3rd parties

Qualifications
Education:

• 3 year degree/diploma Bsc IT, Bcom IT

Experience:

• 5 Years application design and analysis experience in a telecom billing environment
• 3 Years experience in a telecom billing environment
• Minimum of 5 years’ experience in a area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Previous experience in one of the application domain areas
• Vendor/supplier management experience will be advantageous

Apply Before

• 06/05/2025, 11:14 AM