Manager - CRM.Bayobab at MTN

Job Description
Mission/ Core purpose of the Job:

• The Manager - CRM will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab global fixed/mobile connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers.   
• The Manager - CRM will oversee the CRM Management needs of Bayobab. The Manager will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders.
• The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed / mobile network capacity and connectivity, as well as other assets (e.g. satellite). 
• The Manager will lead Bayobab CRM platform, the main tool for the following teams: sales, pre-sales, commercial, provisioning.
• Legal & Finance teams also support the sales activities.

Key Performance Areas:

The Manager - CRM will be accountable for the following:

• Oversees the successful delivery of CRM BSS projects, ensuring quality standards, deadlines, and budget constraints
• This role is pivotal in driving team collaboration, aligning project outcomes with company goals, and implementing best practices in software development
• Major innovations in Agile methodologies, DevOps practices, and automation tools shape the landscape of this job, requiring adaptability and continuous learning
• This role interacts with key stakeholders such as project managers, developers, quality assurance teams, and clients, holding a vital position in the company structure
•  Success in this role is measured by on-time project delivery, customer satisfaction, team performance, and adherence to project budgets
• Project Planning and Execution:  responsible for creating project plans, defining project scope, allocating resources, and overseeing the execution to ensure projects are delivered on time and within budget
• Problem-Solving and Decision-Making: Addressing project complexities, resolving issues, and making critical decisions to keep projects on track and mitigate risks effectively
• Collaboration with Cross-Functional Teams: Working closely with various teams such as development, QA, product management, and stakeholders & system integrators to foster collaboration, communication, and alignment towards project goals
• Leadership and Mentorship: Providing leadership to project teams, mentoring team members, fostering a positive work environment, and ensuring the professional growth of team members
• Process Improvement and Innovation: Identifying opportunities for process optimization, implementing best practices, and driving innovation in project delivery methodologies
• Technical or Customer-Facing Responsibilities: Engaging with technical teams, clients, and end-users to understand requirements, address technical challenges, and ensure customer satisfaction throughout the project lifecycle

Job Requirements:

Education

• Minimum 3 Year Academic bachelor’s degree in computer science, Information Technology, or related field.
• Project Management Professional (PMP) certification is a plus.
• English, French and Arabic (as advantage) 

Experience 

• 5+ years of experience in software project management, experience in leading cross-functional teams, and proven track record of delivering complex projects successfully.
• Project Management skills
• Understanding of IT industry trends, regulatory compliance in software development, and knowledge of cybersecurity practices.
• Fixed connectivity and submarine cable business experience (desired) 

Competencies

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Good understanding of internal processes to manage fulfilment of orders effectively
• Strong networking skills to build professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports 
• Entrepreneurial mindset

Collaboration:

Responsibility towards: 

• Direct report to SM: Internal Business Applications
• Bayobab Executives
• Bayobab technical, pre-sales, commercial, sales and financial for both business units that use Haraka system
• OpCo Executives, technical and network teams
• Key customers 
• Key partners and suppliers
• Bayobab Fibreco MD, sales & teams that use Haraka system          

Apply Before

• 06/05/2025, 06:00 PM