Manager - Amazon Vendor Services (AVS), AVS at Amazon

Description

• Amazon is looking for a Leader to manage Amazon Vendor Services (AVS) across categories for Amazon South Africa. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
• The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As a Leader for the team, you will be responsible to deliver impact to our most strategic vendors, through a team AVS Specialists.
• Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team.
• You will work in close collaboration with Category Leaders and Vendor Managers to understand program needs needs and define the right goals and targets.
• Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key job responsibilities

• Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs.
• Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
• Manage the team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
• Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
• Develop the right skillsets within the team and allocate resources to vendors
• Grow and develop people into a talent pool for Amazon

Basic Qualifications

• 3+ years of team management experience
• 5+ years of account management, project or program management or buying experience
• Bachelor's degree
• Experience with vendor negotiations, pricing and promotion or inventory management
• Experience driving internal cross-team collaboration

Preferred Qualifications

• Experience using data to influence business decisions
• Experience driving direction and alignment with cross-functional teams