Top Roles at Amazon

Key job responsibilities

• On the Managed Fleets team, you will get to build innovative software that lets customers define the shape and size of their fleets and to monitor the health and efficiency of how they are run. You will be using technologies like Java, Typescript, React and Python as well as various Native AWS services and Amazon-internal tools.
• We don't expect you to be an expert in, or know all these technologies listed, but we do expect you to be excited to learn about them. As an experienced engineer in this team, you will play a committed role in developing high quality software designs & solutions to our often complex problems.
• This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.

A day in the life

• A successful Software Development Engineer will have good design skills, an excellent ability to solve problems, good communication skills and a desire to be a key technical contributor. The software you will be responsible for will require a breadth of technical development knowledge (i.e. distributed systems, synchronous API orchestration, scalability, availability).
• Daily work will involve interacting with engineers, stakeholders and managers. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us and have Amazon-scale impact.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

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Description

• The Data Center HV/MV Specialist Engineer (SE) is responsible for ensuring that all high voltage and medium voltage electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency.
• This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The SE serves as a subject matter expert on high voltage and medium voltage equipment, reticulation and protection systems. The SE is a technical resource interacting with onsite Facility Managers, Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for the cluster’s high and medium voltage electrical infrastructure that supports operations.
• Also expected from the SE is the ability to manage large scale electrical impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings.
• The SE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the SE to drive innovation and resiliency while reducing operational costs in the facilities. The SE will ensure that the deliverables related to medium and high voltage infrastructure meet legal compliance and international quality standards.
• The SE directs, trains and supports EOTs in their role of providing hands-on medium and high voltage equipment troubleshooting and operational knowledge. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, HV switchgear, MV switchgear, protection systems, transformers, cables, and legislative requirements.
• The role will be based in Cape Town; however flexibility is required to travel to other locations within the MEA region if required.

Key job responsibilities

• Oversee the day-to-day operations and maintenance of medium and high voltage infrastructure
• Operate independently with limited direct management
• Assist in the design and build out of new MV and HV facility infrastructure
• Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
• Perform root cause analysis of MV/HV equipment failures
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
• Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Utilize internal Change Management Systems to manage building workflows
• MV/HV Isolation to facilitate MV/HV maintenance
• Provide metric availability reporting on a weekly basis
• Support all regions in the MEA
• Communicate complex technical information to a non-technical audience

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Description

• Join Amazon South Africa as the Senior Marketing Manager – Customer Growth & Lifecycle, where you will shape how millions of customers discover, experience, and engage with Amazon. This is a high-impact role at the center of customer experience and business growth, owning the strategy that drives acquisition, repeat purchase, and long-term value.
• You will be the single-threaded owner of customer funnel growth, defining and scaling lifecycle programs that influence how customers perceive value and build habits with Amazon. This role goes beyond campaigns. You will use data, experimentation, and customer insights to design end-to-end experiences across touch-points that drive meaningful and sustained growth.
• Own lifecycle strategy across acquisition and engagement, driving NTA, repeat purchase, and customer value
• Design and scale programs that make Amazon’s value proposition clear, compelling, and easy to discover
• Lead cross-channel execution across onsite, CRM, and partner marketing teams
• Build and run an experimentation roadmap to continuously improve performance and unlock new growth opportunities
• Partner across Marketing, Retail, Prime, and Product teams to influence inputs that drive the customer funnel
• Establish mechanisms, dashboards, and playbooks that enable scalable and repeatable growth
• This role offers the opportunity to build from the ground up in a fast-growing marketplace, influence senior stakeholders, and directly shape the future of e-commerce in South Africa.

Key job responsibilities

• Own end-to-end customer growth across the lifecycle funnel, driving New to Amazon, repeat purchase, and long term customer value
• Define and execute lifecycle strategy across acquisition and engagement cohorts, including annual plans and event based GTMs
• Design and scale cross channel programs that improve value perception, drive High Value Actions, and strengthen customer engagement across key segments
• Build and own the experimentation roadmap, using segmentation, targeting, and performance analysis to identify growth opportunities and improve program effectiveness
• Partner with Marketing, Prime, Deals, Business, and Product teams to align inputs required to grow the customer funnel and deliver lifecycle goals
• Oversee onsite and CRM strategy across key touch points to improve discovery, conversion, and repeat engagement
• Establish scalable mechanisms, dashboards, and playbooks that improve visibility, simplify execution, and enable consistent delivery across teams

A day in the life

• You will focus on driving customer growth by improving how customers discover, experience, and engage with Amazon. A typical day starts with reviewing funnel performance to identify trends in acquisition and repeat behavior.
• You will shape campaigns, customer journeys, and value messaging across key customer moments. A big part of the role is testing and learning, using experiments and data to improve performance and scale what works. You will also lead high-impact initiatives, while building repeatable programs and mechanisms that drive long-term growth.

Basic Qualifications

• 8+ years of professional non-internship marketing experience
• Experience building, executing and scaling cross-functional marketing programs
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Knowledge of SQL at the intermediate level
• Experience with test and learn, marketing optimization, and experimentation
• Currently has, or is in the process of obtaining, a Masters of Business Administration (MBA)

Preferred Qualifications

• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

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Description

• At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience.
• They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior leaders. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business.
• They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions.

Key job responsibilities

• Sr. HRPs support managers and senior leaders to handle sensitive and often complex employee topics.
• The Sr. HRP acts as an influential partner in helping managers and senior leaders with talent and performance management processes, HR policy consultation, and implementation of labor law and organizational changes at the country or regional level.
• Thanks to their front-line visibility across businesses, Sr. HR Partners are positioned to spot trends, identify emerging needs, and address them in collaboration with appropriate business and HR stakeholders.
• Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Lead initiatives to enhance performance management practices across multiple teams or countries.
• Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns across countries.
• Lead end-to-end disciplinary enquiry processes, ensuring procedural integrity and documentation, coordinating with stakeholders to achieve timely resolutions, and maintaining compliance with labor legislation. Manage CCMA cases, including preparing comprehensive case documentation and evidence bundles, representing the organization at conciliation and arbitration proceedings, ensuring compliance with CCMA procedures and timelines, and driving favorable outcomes through strategic case management and effective dispute resolution practices.
• Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries.
• Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. Lead cross-functional initiatives that impact organizational effectiveness and manager capability at scale.
• HR Policy Management: Lead policy development, implementation, and change management initiatives across the organization. Drive compliance alignment with local labor laws, establishing standardized processes, and partnering with cross-functional stakeholders to ensure seamless integration of policy updates.
• Strategic Partnership and Influence: Handle ambiguous initiatives where problems and solutions may not be clearly defined. Use expertise and judgment to determine appropriate goals, inform decisions, manage stakeholder expectations, and design long-term solutions.
• Take the lead on local and regional initiatives. Present decisions and recommendations to senior leaders. Write strategic narratives and documents (6-pagers, MBR/QBR documents) and present them to leadership and cross-functional teams. Foster constructive dialogue, harmonize discordant views, and lead resolution of contentious issues to build consensus.

Basic Qualifications

• Bachelor's degree or above
• 9+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience
• Knowledge of HR, HR management, organizational development concepts
• Experience working with and influencing senior level stakeholders
• Experience managing multiple projects, prioritizing, planning, and managing time
• Proven knowledge and practical application of Labor Law in South Africa
• Experience managing Employee Relations in South African legal framework
• Experience working in highly matrixed organizations and managing ambiguity
• Proven ability to identify problems and drive appropriate solutions independently
• Business professional fluency in English (both written and communication)

Preferred Qualifications

• Experience communicating and presenting to senior leadership
• Proven track record of accomplishments in dynamic, fast-paced, and customer-driven environments
• Demonstrated ability to prioritize, meet deadlines, and optimize resource utilization
• Project management expertise with proven track record of influencing through data-driven recommendations
• Strong coaching and consulting skills with ability to work with and influence multiple stakeholders across functions
• Experience developing and implementing country-level or regional HR programs or initiatives
• Demonstrated ability to handle strategic and tactical work simultaneously
• Experience in process improvement and operational excellence

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Description

• We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. A Data Center Engineering Operations Technician role is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
• If you like to use apply your electrical and mechanical skills to solve problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.

Key job responsibilities

SAFETY

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.

ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE

• Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
• Troubleshoot events within internal Service Level Agreements (SLA’s)
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
• Supervise contractors who perform servicing or preventive maintenance
• Manual handling and lifting of equipment may be required (weight limits in accordance with health & safety regulations).
• Ability to work shifts following established job plans and procedures
• Maintain equipment reliability and availability to support customer operations

Technical Work

• Read and interpret technical prints and drawings
• Use basic understanding of mechanical/electrical/fire systems and associated controls
• Work with operational and administrative dashboards
• Assist in creating job plans and procedures
• Ensure all work meets data center performance metrics

Problem-Solving & Decision-Making

• Apply general technical knowledge to determine appropriate tasks and procedures
• Escalate to experienced peers when situations require deviation from standard procedures
• Assist with mitigating operational risks and excellence issues

Collaboration & Leadership

• Work on one or more process paths within the team
• Serve as primary contact for local partner teams
• Collaborate with peers and escort vendors
• Provide training on day-to-day operations to less-experienced team members
• Influence peers and team members at site and cluster levels

Basic Qualifications

• 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
• Knowledge of safe electrical practices according to guidelines set by relevant electrical safety supervisory bodies (e.g., ECSSAI and RECI in Ireland)

Preferred Qualifications

• 2+ years of data center engineering experience

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Description

• Amazon is looking for a Leader to manage Amazon Vendor Services (AVS) across categories for Amazon South Africa. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
• The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As a Leader for the team, you will be responsible to deliver impact to our most strategic vendors, through a team AVS Specialists.
• Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team.
• You will work in close collaboration with Category Leaders and Vendor Managers to understand program needs needs and define the right goals and targets.
• Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key job responsibilities

• Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs.
• Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
• Manage the team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
• Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
• Develop the right skillsets within the team and allocate resources to vendors
• Grow and develop people into a talent pool for Amazon

Basic Qualifications

• 3+ years of team management experience
• 5+ years of account management, project or program management or buying experience
• Bachelor's degree
• Experience with vendor negotiations, pricing and promotion or inventory management
• Experience driving internal cross-team collaboration

Preferred Qualifications

• Experience using data to influence business decisions
• Experience driving direction and alignment with cross-functional teams

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Description

• Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
• The successful candidate for this position will be a key part of the Engineering Team and will be responsible for project and construction management of industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution.
• Construction Managers are responsible for construction of new Fulfillment Centers (FCs), Sortation Centers(SCs), Delivery Stations ( DSs), Quick Commerce stores (QC), and auxiliary buildings that support those facilities as well as renovations & tenant improvements at existing buildings.
• Construction Managers will also handle the implementation of the facility network infrastructure; including The construction projects include new builds, retrofits, and expansions.
• Construction Managers are required to perform detailed deep dive reviews of job budgets and programs to identify and resolve any discrepancies, including information in contractor bid packages.
• Construction Managers will partner with internal customers and external stakeholders such as consultants and contractors to earn their trust and engage as a team to deliver the project in the most efficient manner.
• The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs.
• This opportunity combines construction engineering, planning, project management, facilities management, and contract management.
• Would you like an opportunity to travel and work in multiple countries and cultures?
• The role will be based in Cape Town, ZA with 40-60% of time traveling either domestically or to other AMET countries.

Key job responsibilities

• Responsible for project management over new construction of Fulfillment Centers throughout the AMET region as well as renovations and capacity improvements within existing facilities.
• Advise on the impact of changes in schedule, costs, and permitting.
• Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.
• Responsible to supervise multiple projects simultaneously, from relatively small renovations to large-sized ($20M+) new facilities.
• Work independently in the assigned regional area with minimal direction from leadership.
• Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.
• Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.
• Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.
• Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.
• Partner with teams tasked with transition of base building management and oversight of all turnover documentation.
• Review of designs and ongoing construction for conformance to current building specifications.
• Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.
• Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.
• Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.
• Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction entities as required.
• Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.

A day in the life

• Each day you will represent Amazon GES in ensuring the successful delivery of Amazon construction projects, while strategically improving its processes, H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert resource to complete construction projects. You will be the Subject Matter Expert in your engineering field providing clear guidance in regards to technical solutions, their cost impact and risk imposed on the project's safety and delivery.
• Daily tasks may comprise of site validation, due diligence, risk analysis, design management, contract and cost negotiations, stakeholder management.
• Great communication skills to front line and executive level managers will be a must.

Basic Qualifications

• 2+ years of project execution/supervision, real estate development, architecture/design experience civil engineering Bachelor's degree

Preferred Qualifications

• Master's degree in engineering or equivalent
• Ability to speak multiple languages including French, German, Polish, Arabic, Portuguese, Turkish, Chinese (Mandarin), Afrikaans and Zulu are considered preferred qualifications