Manager, Branch (Mzuzu) at Standard Bank Group

Job Description

• To manage and develop all available resources (people, process and systems) within the branch / PORs to ensure a sustainable and profitable branch income statement and balance sheet as well as entrenching a strong client-focused culture.

Qualifications

Qualifications and Experience

• Educational Background: Must hold a First Degree in Business Commerce, such as Accounting, Business Administration, or a related field.
• Banking Experience: A minimum of 5–7 years’ experience in the banking sector, with a strong understanding of retail or consumer banking operations.
• Regulatory Requirements: Possession of a relevant FAIS qualification and appropriate experience in line with regulatory standards.
• Branch Management Expertise: Proven experience in Branch management, including responsibility for the income statement, sales and service delivery, and overall branch performance.

Key Responsibilities

• Strategic Leadership- Drive the branch’s strategic direction to achieve financial and operational goals aligned with the bank’s overall objectives.
• Financial Performance Management- Monitor and manage the branch’s income statement and balance sheet to ensure sustainable profitability and growth.
• Client Relationship Management- Foster a client-centric culture by ensuring exceptional service delivery and building long-term relationships with key clients.
• Team Development and Performance- Lead, coach, and develop branch staff to achieve high performance, engagement, and compliance with regulatory standards.
• Operational Excellence- Oversee daily branch operations, ensuring efficiency, compliance, and adherence to internal controls and risk management practices.
• Sales and Business Development- Drive business growth through proactive sales strategies, market penetration, and cross-selling of banking products and services.
• Stakeholder Engagement- Collaborate with internal and external stakeholders to support community engagement, brand presence, and business partnerships.
• Compliance and Risk Management- Ensure full compliance with banking regulations, policies, and procedures, while proactively identifying and mitigating risks

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches- Applies realistic and effective methods to solve problems and deliver results.
• Articulating Information- Communicates clearly and confidently, ensuring understanding across all levels.
• Challenging Ideas- Questions assumptions constructively to drive innovation and improvement.
• Exploring Possibilities- Demonstrates curiosity and openness to new ideas, approaches, and opportunities.
• Generating Ideas- Thinks creatively to develop new solutions and improve existing practices.
• Making Decisions- Takes ownership of decisions, using sound judgment and available data.
• Producing Output- Delivers high-quality work efficiently and consistently.
• Providing Insights- Analyzes information to offer valuable perspectives and recommendations

Technical Competencies 

• Application & Submission Verification: Accurately reviews client applications and documentation for compliance.
• Banking Processes & Procedures: Applies and monitors standard banking operations effectively.
• Client Acceptance & Review: Manages onboarding and periodic reviews in line with regulatory standards.
• Client Knowledge: Understands client needs and profiles to deliver tailored solutions.
• Processing: Oversees accurate and timely transaction processing.
• Product Knowledge (Consumer Banking): Demonstrates in-depth knowledge of consumer banking products and services.