Manager: Business Quality & Commissions at 1 Life Insurance

RESPONSIBILITIES

• Commission Management Deliver accurate and timely processing of commission and commission debt, and input and maintain commission and debt data, check for accuracy prior to submission, prepare complex manual payments when required, complete financial reconciliation.

Data Collection and Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Risk Management and Analysis

• Manage a significant portion of the organisation risk management and or control process. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders.

Administration

• Work on approved commission and administrative processes and databases to calculate and monitor commissions and incentives. Manage all commissions for the 1Life distribution and third party distribution sales commission departments. Design commission models that relates to exporting data, importing it into model, run validation checks on accuracy. Responsible for internal and external partner commission statements for distribution channels.

Document and Data Management

• Create and ensure compliance with a company wide document management system. Manage process regarding submissions and approval, track and ensure accuracy of documented processes. Uploading of supervision and all other documentation uploading. Track and management of incentives. When required, keep track of business logs that have an implication on commission outcome.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct. Manage transgressions.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Identify and interpret patterns and trends, and present findings to relevant stakeholders. Provide assistance with any ad hoc reporting that leads to any material loss or gain.

Building Capability

• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise. Onboarding and setup of new starters.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Required FAIS Accreditation (Advantageous)
• Relevant 3-year Business Management or insurance industry related degree / diploma in management (Advantageous)
• Wealth Management Qualification (Advantageous)

EXPERIENCE

General Experience

• 5 or More years' experience within a financial services industry Experience and knowledge of the Long-term insurance Industry (Essential)
• 5 or more experience in commissions debt management and administration (Essential)

Managerial Experience

• 1 - 2 years’ experience in managing others (Essential