Manager: Business Service Centre (Musina) at Bidvest Bank

PRIMARY PURPOSE

• Provides leadership and performs a full management function of branches and support in respect of general banking products in accordance with internal banking processes and general compliance regulations, to ensure continuous business growth and client retention. Achieving sales & leads targets set for the branch.

KEY PERFORMANCE AREAS (KPA’s) AND KEY PERFORMANCE INDICATORS (KPI’s)

FINANCE

Operations & Financial management

• Manage operational & client coverage strategy and plan for implementation
• Implement procedures and optimize the operating model to standardize and improve efficiency through digitization and automation
• Manage the branch operations of all the functions and other stakeholders that use/ rent the branch facility
• Ensure exceptional service to all walk-in customers
• Manage branch expenses by minimizing losses and write offs
• Manage budgets and allocate funds appropriately
• Margin and fee management
• Ensure staff culture in line with overall P&B culture
• Recruitment and training
• Achieving sales & leads targets set for the branch
• CLIENT
• Customer service
• Ensuring excellent service levels and quality to clients to ensure the retention of clients
• Ongoing and active engagement with internal stakeholders
• Proactively manage all complaints ensuring they are resolved within 24 hours and recorded

OPERATIONAL EXCELLENCE

• Process management
• Ongoing reporting and feedback
• Risk, compliance and asset management
• Keeping abreast of Compliance (FICA and Financial surveillance) requirements
• Knowledge of Banking products and systems
• Managing branch reports

PEOPLE MANAGEMENT

• Recruitment and selection of staff
• Performance Management
• Ensure compliance with occupational health and safety regulations
• Coaching, mentoring, support and training
• Industry, local role-players and stakeholders’ relationships

“NETWORKING”

• Perform a complete management and leadership function to ensure efficient delivery of services to clients,
• Talent Management
• Self-development, staying abreast with industry changes and new ways of servicing customers in the new norm

REQUIREMENTS

Qualifications

• Relevant tertiary qualification minimum Matric (Grade 12)
• FAIS - RE5 and RE1 certification
• B Com Degree or Certificate in Banking (CIB level 5)
• Industry digital Channels

Experience

• 5 Years’ experience In Managing a branch in the Banking environment
• 5 Years in Regional operational management role.

Knowledge, Skills and Abilities Required

• Business Acumen
• Service Orientation
• Management skills
• Professionalism
• Interpersonal skills
• Results focused
• Verbal and written communication skills
• Financial and analytical skills
• Effective time management
• Strategic execution