Main Purpose of the Role:
You will be a key-member of the Regional IT Operations and Services Client Delivery Team. In this position you will be required to engage with Business and Customers being accountable for the demand, the supply as well as the deployment of IT solutions delivered to Business Partners and Customers.
You will be managing a team of specialists focusing on client engagement, business requirements/solutions and standard client integrations. This is a hands-on role where you will be required to lead by example be very hands on and allocate your time between managing client implementations and team members. You will be using your Logistics industry knowledge, business acumen, technical abilities extensively to ensure successful onboarding of new clients and to support our existing integrated clients.
Minimum Requirements:
- Basic Minimum Requirements : Matric
- Tertiary Qualifications : Added Advantage - Business / IT Related
- Computer Literacy Level : Advanced
- Additional Computer Skills: JIRA , Integration Tools and Platforms, Web Services, Corporate Systems and Platforms (ERP/Transport/Warehouse Management)
- Drivers License with own reliable transport
- Willing to work overtime as and when required
Job Related Requirements:
- Experience in Supply Chain Management, Contract Logistics, and/or Warehouse Management
- Minimum of 5 years’ experience in an IT client facing role
- Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
- Advanced Understanding of XML messages, including the ability read and understand XSD document.
- Extensive experience with IT interfaces and integration with clients and third parties including advanced knowledge of Webservices, EDI and technical EDI & webservices setups
- Extensive experience with creating mapping specifications and documenting of integration requirements and coordinating user acceptance testing with business, clients and 3rd parties.
- Excellent communication skills to enable close collaboration with the Customer, Business, and IT.
- Good knowledge, understanding and application of SDLC
Duties and Responsibilities:
Key responsibilities:
- Engage with business and customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers.
- Act as the overall IT representative towards the business sales functions in coordination with the integration team.
- The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders.
- Participate in managing regional projects pipeline, prioritization of projects and related SLAs for customer system solutions.
- Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
- Represent IT and ensure compliance of IT standards with external engagements (new business take on)
- Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced
- Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery.
- Responsible for business analysis, and translation of business requirements into demand
- Responsible for the management and coordination of the complete IT project lifecycle for customer application projects in particular: Solution design, configuration and/or development, implementation, documentation, UAT, SIT, training, and sign-off.
- Collaborate and coordinate information and projects within high performing teams
- Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs
Strategy
- Maintain an understanding of the Global IT Strategy
- In close collaboration with business Develop/Contribute to regional strategy and objectives, as well as the current operational environment and challenges.
- Participate and influence the definition of IT objectives / goals that have a major impact on the company’s operational and strategic business objectives.
- Participate in translating Global IT strategic objectives into action plans and ensuring their execution.
- Understand client requirements and market trends that will contribute towards the DSV standard client solutions
Demand Management
- Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Systems Solutions.
- Responsible for influencing and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
- Represent IT and ensure compliance of IT standards with external engagements (New business take on)
- Establish IT relationships with the client facing DSV staff to ensure IT Product strategy is enforced
- Establish & maintain relationships with key IT stakeholders withing client organisations
- Documenting and understanding integration requirements
- Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery according to centrally governed standards and processes
Supporting training initiatives
- Coordination of User Acceptance Testing with clients and ensure that solutions are approved by customers and business
- Post implementation/ Hypercare support to clients
Integration Support
- Continues support to Customers and Business
- Resolve & Coordinate issue resolution with central teams
- Support the root cause analysis process to identify possible solutions/improvements to avoid issues
Business Relationship Management
- Participate in business stakeholder meetings
- Providing of status updates to business stakeholders
Application / Project Portfolio Management
- Responsible to obtain, maintain excellent knowledge regarding customer application portfolio
- Responsible for managing the Customer IT relationships and integrations
- Responsible for knowledge transfer and support to the regional and global business partners
- Assist the regional business partners in pre-sales activities in particular in the RFI & RFQ responding process and client presentations and meetings where necessary.
- Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
- Responsible for business analysis, and translation of business requirements into demand.
- Responsible for interacting with the relevant IT functions (IT Governance / IT Productivity / IT Architecture / IT Service Delivery) with the end goal of delivering IT solutions to the regional products (Marketing and Sales).
- Assist Business to ensure Delivery and Implementation with Customer
People Management
- Collaborate and Coordinate information and projects within high performing teams
- Responsible for managing a team and all associated people management responsibilities
Additional Job Information:
- Competencies – Innovation & change management
- Deal with ambiguity
- Manage the unforeseen
- Live an entrepreneurial spirit
- Identify industry and market trends
- Drive innovation
- Manage changes
Competencies – Business & Financials
- Identify opportunities
- Participate in strategy definitions and translate into operational plans
- Know the business model and key levers that drive performance and profitability
- Demonstrate an understanding of the work of other disciplines
- Recognize underlying relationships and draw inferences
- Display agility and push for results
- Ensure detailed Cost Control
- Competencies – Manage across matrix boundaries
- Engage in Periodic Training to keep competences high
- Encourage collaboration across borders
- Be open to outside input
- Share knowledge and expertise with others
- Communicate effectively
- Influence and negotiate
- Live the matrix organization
- Competencies – Personal
- Display self-motivation, self-drive and result-orientation
- Demonstrate managerial courage, honesty integrity and respect
- Take accountability, responsibility and make decisions
- Willingness to engage in constructive confrontation
- Manage risks
- Uphold and promote ethics and values
- Respect confidentiality
- Have self-insight and seek learning & development
- High commitment and positive attitude in the face of setbacks and obstacles
- High energy and resilience, and calm under pressure
- Be authentic, approachable, open and honest
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