Current Vacancies at DSV

Qualification(s)

• Matric
• Diploma in Operation or Supply Chain Management will be an advantage, but not required

Computer Skills:

• WMS skills & knowledge
• CMMS

Job-related Requirements:

• Proven track record in product logistics environment Minimum of 3-5 years’ experience in Leading a team on an assembly line in an Automotive environment.  Sound knowledge of IR principles and ensuring adherence. Operations: Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequecning, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc. Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures; Supervision: Must be able to do all supervisory functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably; Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations; Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements; Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure; Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk; HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes;

ADDED ADVANTAGES FOR THIS ROLE:

• Good people and leadership skills
• Work towards achieving objectives and goals on a personal level and team level.
• Must be able to work under pressure
• Must have good time management skills

MAIN PURPOSE OF THE ROLE:

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Supervising a team of 45 to 60 employees.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:
 MAINTAIN COMMUNICATIONS:

• To enhance a 2-way communication process within the team. 
•   Communicate information obtained from the Operations Manager.
•   Keep Operations Manager informed on problems or concerns 
•   Communicate the goals/objectives to the team members 
•   Communicate defects to other teams/sections (feedback on quality, 
•  safety, etc.) 
•   Maintain high morale through continuous communications 
•  Solicit input from team members 
•  Maintain high morale and team spirit through continuous coaching 

 SUGGESTIONS: Encourage and solicit suggestions that the team members can do on their own. 

•   Encourage team members to submit improvement proposals 

    TRAINING: To enable personal growth by organizing training for all team members. 

•   Master all jobs in the team to relieve, train and assist the team members using the JIT method 
•   Train the team members to become multi-skilled workers according to the flexibility chart 
•   Record and maintain the flexibility chart of the team 
•   Give job instruction training to all newcomers in the team

 ATTENDANCE: To create an environment where attendance is seen as essential for the team performance. 

•   Cover all absenteeism whenever needed in team.
•   Inform Operations Manager if absentee coverage cannot be resolved within the team 
•   Motivate team members for attendance 

 PERFORMANCE SUPPORT: To create a positive and constructive climate by coaching and supporting the team members. 

•   Monitor performance of team members, coach/retrain where necessary 
•   Assist in eliminating problem operations and bottlenecks 
•   Be aware of health conditions of team members 
•   Give positive feedback on performance issues to team members 
•   Give input to the Branch Manager with regard to performance evaluations

 TEAM MEETINGS: To enhance a 2-way communication process within the team. 

•   Prepare the agenda of the meeting and solicit input from Operations Manager and team members 
•   Conduct the meeting 
•   Inform the Operations Manager about the outcome of the meeting 
•   Follow-up on items discussed during the meeting 

JOB ROTATION: To create flexibility and personal growth by organizing job rotation. 

•  Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less 
•   Train team members in order to gain flexibility for job rotation 
•   Maintain a record of rotation

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Main Purpose of the Role:

The candidate will be responsible for overseeing the credit control admin team and will be responsible for credit risk analytics and management, full legal function, fixed assets, processing of monthly journals (bad debt, monthly small balance write offs, integrated accounts), support and oversee compliance with regards to internal & external auditing processes and requirements, reporting, daily and month end reconciliations, generating and distribution of client reports, process client payments as well as assisting with ad hoc credit control reconciliations and projects.  The candidate will further be responsible to coordinate and conduct monthly client meetings with all stakeholders and to ensure adequate feedback on action items.  Taking of minutes during the monthly debtors’ meetings as well as the distribution thereof.  Assisting AR team with Access requests.

Job Related Requirements:

• Minimum of 5 years’ experience in Credit Control / Customer Services, management/coordination of staff and/or client liaison experience.
• Own reliable transport and driver’s license
• Must have the ability to present, interpret and discuss large volumes of data
• Must be proficient in English (verbally and in writing).  Additional languages will be an advantage
• This role will require a large amount of customer/client contact therefore excellent interpersonal skills are required along with a positive and professional attitude to tasks allocated.

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• SAP / BI experience advantageous

Added Advantages for this Role:

• Must have the ability to distinguish between critical and urgent matters and prioritize accordingly
• Analytical with a keen eye for detail
• Must be results driven and able to meet deadlines
• Ability to work independently
• Ability to work under pressure
• Have a high tolerance for stress and prepared to work extra hours when required
• Prior client liaison experience - preferred

Duties and Responsibilities:

• Manage and lead the legal and reporting  team to deliver a reliable and high-quality service to both internal and external clients and customers.
• The supervisor will be responsible and accountable for their team’s overall performance and outputs.
• Coach, lead/direct and motivate direct reports
• Ensure the execution and improvement of processes assigned to the department, aiming to achieve the objectives assigned to the department
• Provide Customer Service Excellence
• Train & upskill staff
• Works with their team in a hands-on manner, set targets and KPI’s for the team
• Manage the admin team’s leave planning, attendance registers
• Motivate staff, be approachable
• Strong people management skills and IR related experience
• Ability to work independently
• This role will require a large amount of customer/client contact therefore excellent interpersonal skills are required along with a positive and professional attitude to tasks allocated
• Conduct regular refresher training to admin and credit control teams
• This role will also involve co-ordination and implementation of various projects regarding optimization of processes
• Assist the team / management with adhoc projects where required
• Manage projects and play a key role in implementing processes
• Oversees the legal and pre-legal (payment plans) function of the department
• Responsible for arranging new access (System access, phones, hardware and software)
• Schedule and coordinate and lead monthly client meetings
• Adhoc client reporting
• Client debtors download files
• Generating DTMT and DTTR reports when requested by IT
• Managing and maintaining vendor banking detail masterdata and vendor creation for the purpose of facilitating refunds
• DMR publication and distribution
• Ensure monthly client packs (Debtors reports) are completed and uploaded onto respective Client TEAM’s sites
• Compiling and assisting with exit Client final reporting and documentation
• Managing and overseeing accurate client cash allocations
• Preparing bad debt write off schedules as per Client instruction, validated per authorisation matrix
• Processing of small balance write offs at month end
• Managing monthly clearing of non-order to cash clients
• Ledger 360 Credit Risk Analysis
  • Ensuring compliance by monitoring, reporting, and escalating high risk and non-compliant customer accounts
  • Identify existing accounts which pose a credit risk and monitor potential and existing problem customer accounts
  • Make recommendations to reduce and or control credit risk
  • Ensure all procedures are followed as per the SOP’s
  • Annual audits of DSV managed customer limits in line with predefined limit thresholds
• Internal/Self audits and external audit requests
• Fixed asset register maintenance and audits
• Reporting
  • Month end subledger reconciliations on WD2
  • Month end AR results tracker WD2
  • Month end Received not Booked and Unapplied cash reporting WD2
  • Daily balancing of TMS and Financial systems
  • Ad hoc reporting
• Lodging and Following up with AP team on bank tracers for unidentified cash older than 30 days
• Perform de-allocations on behalf of the Credit Control team where required
• Annual maintenance of the MUti manual processes
• Submitting AR related VAS services to billing team to ensure revenue recognition in relevant financial period

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Computer Literacy Level

• Intermediate: MS Word, Excel, PowerPoint & Outlook
• Additional computer skills:
• MS Office
• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on SAP

Job-related Requirements

Essential Duties: Responsible for the overall Cash Collection on a large retail book.

Process Driven

• Full understanding of the end-to-end business processes underlying the accounts’ receivable function.
• Must take ownership of responsibilities, processes, situations, and resources
• Must be able to drive correct behaviour and organizational compliance

Proven problem-solving skills with the ability to

• Identify root causes
• Effectively apply the process of elimination
• Take appropriate steps for short term resolution
• Offer effective Medium to long-term skills

Excellent communication skills (written and verbal)

• Must be able to communicate effectively and with diplomacy
• Must have good presentation skills
• Must have good reporting writing skills

Strong Financial Background

• 5 years FMCG/Retail Accounts Receivable exposure
• Currently handling book value > R100M
• Sound understanding of claims (returns and pricing) and rebate processing in a retail environment
• Sound understanding of a balance brought forward statement
• Understand & explain accounting principles and concepts
• Solid reconciliation skills
• Resolving Customer Claims
• Systems: Knowledge of SAP,

Motivation and Commitment

• Self-motivated and able to use initiative
• Ability to work under pressure, with tight deadlines
• Must be a team player, willing to get involved to achieve overall team goals
• Understanding and experience in processing entries within accounting packages
• Good Knowledge of Accounts Receivable and resolving Customer Claims
• Strong People Management skills
• Computer Literate
• Ability to work overtime, weekends & Public Holidays should it be required, Reliable Transport

Electives:

• Integration experience of Finance operation or Shared Services Centre environment an advantage
• SAP and/or Delta

MAIN PURPOSE OF THE ROLE

• To maintain a good credit book and collections according to company Standards

DUTIES & Responsibilities. daily / weekly / monthly tasks

• Make sure that the Credit Service Agreement processes are enforced
• Perform daily Cash Collection calls
• Ensure that debts are paid in timely manner
• Meet Cash and Overdue Targets set within the company
• Chase overdue invoices by telephone, emails and / or dunning letters within the agreed timescale
• Escalate the overdue balances internally and to respective Clients/Principals as and when support is required
• Maintain accurate record of all dunning or follow up interactions made to clients (and internal stakeholders)
• Regular contact with customers and clients to ensure all debts are managed as necessary
• Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department and Clients to ensure that queries are resolved in a timely manner
• Respond Promptly and completely to both customers, clients and internal stakeholders
• Ensure that all payment transactions are compliant to company’s policy
• Undertake accounts reconciliations as required
• Uploading statements
• Advise of Potential write-off on irrecoverable receivables in a timely manner
• Perform other duties as assigned by department manager /supervisor

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MAIN PURPOSE OF THE ROLE
Manage all aspects of contract logistics operation to ensure:

•  Daily cost control, including actual heads not exceeding authorized, and no overtime.
•  Contractual obligations and SLA/s consistently achieved.
•  Credibility and trust relationship developed with clients resulting in satisfied client that renew with DSV
•  Multi-skilled, motivated and productive staff with low staff turnover.
•  All aspects of compliance, including HSE and QMS managed and compliant at all times

Tertiary Qualification(s)

• Matric
•  3-year Logistics, Engineering or Supply Chain Management degree, or 3-year equivalent diploma OR;
•  3-5 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below
• Additional Computer Skills
•  3-5-years experience and effective working knowledge of a Warehouse Management System Or ERP system
•  Proficient in Excel/PowerPoint for data management and reporting
•  Experience in Redprairie (Cargowrite)

Job-related Requirements

• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facilityhousekeeping (5S) and batch and expiry control;
•  Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment;
•  Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
•  Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
•  Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
•  Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
•  Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
•  SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;
•  HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes;

ADDED ADVANTAGES FOR THIS ROLE

• Retail experience & understanding  Project management experience  High EQ  Effective leadership skills  Excellent client relationship history  System enhancement experience  Team involvement  Deadline Driven  Self-Motivator  Ability to work under pressure  Strong attention to detail  Ability to plan long term  Negotiation and conflict management skills

Duties and Responsibilities:
Manage and take ownership of operation/s to:

•  Consistently achieve or exceed EBIT targets
•  Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
•  Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are
• challenged and every effort is made to avoid or reduce them from month to month
•  Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
•  Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages
•  Maintain frequent and excellent communication and effective expectation management with client
•  Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
•  Maintain Internal and External Reporting of accurate and high-quality content and format
•  Identify, drive and implement improvements in support of productivity & cost savings
•  Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
•  Ensure Corrective and Preventative Action reports and register are kept up to date
•  Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA
•  Proactively maintain all facility, equipment and systems to ensure safety and business continuity
•  Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct
•  Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly)
•  Ensure effective succession planning in place down to and including team leader level
•  Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace
•  Maintain a staff recognition program with monthly feedback
•  Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims
•  Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

Inventory Management:

•  Ensure inbound processes are accurate and completed in full so that SKU’s are correctly identified and put-away accurately in correct locations
•  Ensure batch and serial number controls are effective
•  Ensure FIFO and FEFO picking is processed correctly
•  Ensure Master Data for all SKU’s is kept up to date with correct SKU number, weights, DIM’s, HAZ category, pack key and unit of measure as applicable
•  Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
•  Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
•  Control the security over inventory which could result in loss, theft or misappropriation, etc.
•  Control, quarantined and damaged stock, this includes inspections, scrapping processes to ensure these don’t build up and age beyond one month
•  Audit inventory processes in operations and admin to ensure they are covered properly
•  Ensure virtual locations (such as Suspense) within WMS never age more than two weeks and are accurately processed
•  Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries

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Computer Skills:

• Advanced computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Computer Literacy: Intermediate Microsoft Office for data management and reporting
• Advanced knowledge of WMS – Ador, Cargowrite & Delta – Advantageous

Qualifications Required:

• Grade 12
• Warehouse management or Supply Chain diploma an advantage. Management degree, or 3-year equivalent diploma (BTECH) OR 3-year Industrial Engineering, or 3-year equivalent diploma (BTECH) OR BCom Logistics or 4-year equivalent diploma (BTECH).

Job Related Requirements

• Seven (7) years minimum relevant experience in the Logistics industry OR
• 3-year experience and effective working knowledge of a Warehouse Management System
• Excellent housekeeping
• Experience in Retail Logistics sector

The following is COMPULSORY:

• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control

Stock Management includes:

• Audits (perpetual and wall to wall)
• SKU Master maintenance
• SKU Consolidation
• Slotting (based on ABC analysis, volumetric and product categorization)
• Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number,
  Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation, and alignment

Problem Solving:

• Effective Root Cause Analysis, Problem Solving and
  implementation of Corrective and Preventative Measures

Management:

• Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling,
  Monitoring) independently, effectively and reliably

Communication:

• Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations

Compliance:

• Must ensure full site compliance, including the following: DSV Policies,
  Regulations, Work Instructions, Maintenance Schedule and Local Authority
  requirements

Stress and Conflict Management:

• Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure

SHERQ:

• Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation.
• Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001

Commercial:

• Must have effective commercial acumen and experience to manage Client and
  Supplier Contracts, SLA’s and Risk

Financial:

• Must have effective financial acumen to ensure tight cost control to meet or exceed budget

HR and IR:

• Must be able to effectively lead, train, performance measure and performance manage
  all subordinates to ensure high morale, productivity, and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for the role

• Advanced planning abilities
• Sound decision maker
• Assertive and sound negotiator
• Presentation skills
• High work rate and attend to detail
• Well-developed communication skills
• Must demonstrate initiative
• Required to be self-motivated, committed, and able to work under pressure
• Must be conscientious about meeting deadlines
• Well organized
• Team Player
• Ability to work independently

Main purpose of the role

• Maintain operational performance in line with client agreed SLA. Maintain Internal KPI’s. Identify, drive and implement improvements in support of productivity & cost savings. To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

Duties and Responsibilities

• Control the risks associated with inventory.
•  Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock
• shortage.
•  Action the high inventory levels e.g. FIFO, Obsolete and Slow moving stock, on client request.
•  Manage and correct inventory movement records on WMS and ensure correction on client system
•  Control the security over inventory which could result in loss, theft or misappropriation, etc.
•  Plan and implement cycle counts, ABC analysis counting and various other processes in line with the
• KPI and contractual obligations.
•  Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to
• nil picks, error percentages, KPI requirements, etc.
•  Ensure Material Master and bin master is maintained, updated and actioned as required.
•  Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
•  Ensure inventory processes are followed in operations and admin
•  Create and maintain various reports in line with KPI and contractual obligations.
•  Manage facility maintenance and cleaning
•  Adherence to HSE compliance and responsibilities
•  Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational
• requirements

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 REQUIREMENT 

• Matric or equivalent
• TERTIARY QUALIFICATION : Essential - Financial and leadership related Or >10 years experience operating at equivalent level
• COMPUTER LITERACY LEVEL : MS Suite - Intermediate
• ADDITIONAL COMPUTER SKILLS : Exposure and understanding of WMS or similar systems

JOB-RELATED REQUIREMENTS :

• Minimum of 5 years experience in logistics and operations management in automotive or a similar environment;
• Excellent interpersonal and communication skills;
• People management skills including leadership, performance management, people motivation and people development (minimum 5years experience);
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully (5 years); Ability to create and maintain clear communication channels in a pressurized environment
• Commercial & financial: Financial acumen (P&L) and experience in adherence to budget, contract management (including negotiations) and service level agreements (5 years);
• Problem solving skills identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

ADDED ADVANTAGES :

•  Ability and willingness to work extended hrs when required;
•  Ability and willingness to work in a high pressure shift operation;
•  Own vehicle, license and be prepared to travel and moved around;
•  Must be able to meet customer expectations and ensure compliance with Policies; Regulations; Work Instructions and Work Demand
•  Good Team player;
•  Must be able to lead a team;
•  Must be able to work in a diverse environment;
•  Must have good time management skills;
•  High level of emotional intelligence and ability to function in a critical and demanding environment;
•  Extensive stock control, process adherence and warehousing skills & experience;
•  QMS, SHE and Continuous Improvement Processes and Risk Management skills and experience;
•  Knowledge of Packaging Methodologies and best practice.

 MAIN PURPOSE OF THE ROLE :

• To effectively measure and manage the outsourced logistics services to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management & development, quality management and continual improvement initiatives.

 DUTIES & RESPONSIBILITIES :

•  Daily execution and delivery of KPI’s and agreed client Service Level Agreement (SLA)
•  Environment and Facility compliance / risk mitigation.
•  Manage Staff (Direct reports) in line with BCEA and LRA
•  Executing Staff performance review’s
•  Client and business reports are communicated on time, inlcudes but not limited to monthly financial / commercial reports and analysis
•  Identify & report discrepancies / irregular standards on daily basis and root cause analysis completed per deviation
•  Daily monitoring of departmental performance by achieving all daily KPi’s
•  Creation and maintenance of repeatable & reliable processes activities according to quality policy
•  Ensuring collaborative staff engagement at all levels
•  Organizing, Planning and executing of daily work deliverables according to set agreements with clear communication
•  Ensuring all OH&SA regulations are complied with within area of responsibility
•  Improve productivity & efficiency on monthly basis
•  Current & Future State planning of Staff development and succession planning for direct reports
•  Management of QMS according to company policies and procedures
•  Evaluations of process performance on a monthly basis with focus on process activity enhancements
•  Continuous improvement planning in key outputs of the operation
•  Liaising & communication to key stakeholders

go to method of application »

MAIN PURPOSE OF THE ROLE
Manage all aspects of contract logistics operation to ensure:

•  Daily cost control, including actual heads not exceeding authorized, and no overtime.
•  Contractual obligations and SLA/s consistently achieved.
•  Credibility and trust relationship developed with clients resulting in satisfied client that renew with DSV
•  Multi-skilled, motivated and productive staff with low staff turnover.
•  All aspects of compliance, including HSE and QMS managed and compliant at all times

Tertiary Qualification(s)

• Matric
•  3-year Logistics, Engineering or Supply Chain Management degree, or 3-year equivalent diploma OR;
•  3-5 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below
• Additional Computer Skills
•  3-5-years experience and effective working knowledge of a Warehouse Management System Or ERP system
•  Proficient in Excel/PowerPoint for data management and reporting
•  Experience in Redprairie (Cargowrite)

Job-related Requirements

• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facilityhousekeeping (5S) and batch and expiry control;
•  Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment;
•  Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
•  Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
•  Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
•  Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
•  Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
•  SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;
•  HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes;

ADDED ADVANTAGES FOR THIS ROLE

• Retail experience & understanding  Project management experience  High EQ  Effective leadership skills  Excellent client relationship history  System enhancement experience  Team involvement  Deadline Driven  Self-Motivator  Ability to work under pressure  Strong attention to detail  Ability to plan long term  Negotiation and conflict management skills

Duties and Responsibilities:
Manage and take ownership of operation/s to:

•  Consistently achieve or exceed EBIT targets
•  Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
•  Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are
• challenged and every effort is made to avoid or reduce them from month to month
•  Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
•  Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages
•  Maintain frequent and excellent communication and effective expectation management with client
•  Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
•  Maintain Internal and External Reporting of accurate and high-quality content and format
•  Identify, drive and implement improvements in support of productivity & cost savings
•  Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
•  Ensure Corrective and Preventative Action reports and register are kept up to date
•  Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA
•  Proactively maintain all facility, equipment and systems to ensure safety and business continuity
•  Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct
•  Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly)
•  Ensure effective succession planning in place down to and including team leader level
•  Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace
•  Maintain a staff recognition program with monthly feedback
•  Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims
•  Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

Inventory Management:

•  Ensure inbound processes are accurate and completed in full so that SKU’s are correctly identified and put-away accurately in correct locations
•  Ensure batch and serial number controls are effective
•  Ensure FIFO and FEFO picking is processed correctly
•  Ensure Master Data for all SKU’s is kept up to date with correct SKU number, weights, DIM’s, HAZ category, pack key and unit of measure as applicable
•  Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
•  Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
•  Control the security over inventory which could result in loss, theft or misappropriation, etc.
•  Control, quarantined and damaged stock, this includes inspections, scrapping processes to ensure these don’t build up and age beyond one month
•  Audit inventory processes in operations and admin to ensure they are covered properly
•  Ensure virtual locations (such as Suspense) within WMS never age more than two weeks and are accurately processed
•  Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries

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Minimum Requirements

• Grade 12
• Degree in Industrial Engineering (Preferably a 4yr BEng/BSc degree in Industrial Engineering or Related Field)
• Advanced Computer Literacy Level in MS Word, Excel, PowerPoint and Outlook
• Advanced Autocad, Microsoft Visio and Project,Power BI 

Job Related Requirements

• Minimum of 3-5 years.
• Industrial Engineering Experience in logistics environment: >3 years;
•  Advanced Excel and Intermediate Autocad skills: > 1 years experience;
•  Detail oriented;
•  High work rate and quality of work
•  Must have experience across multiblade logistic activities / verticals  Ability to learn new software applications
•  Ability to train staff on new processes and software from White collar to Blue collar

Added Advantages for this role

• Warehouse Design and Costing
•  Pricing and Solutions RFQ’s
•  Good people skills required;
•  WMS / ERP Systems skill and experience: > 3 year;
•  Customer relationship management experience: > 1 years;
•  Highly adaptable to change
•  Sound knowledge of engineering economics and fundamental accounting principles
•  Six Sigma Green Belt or Black Belt
•  Data Cleaning & Analytics
•  Experience in job clocking and resource planning

Main purpose of the role

• Initiating and implementing large continuous improvement projects of multiple operations. Driving change management and training to stabilize project and ensuring adoption. Creating business cases for automation and mechanization projects. Implementing and stabilizing automation and mechanization projects. Apply principles of Lean, with the required data analysis to identify synergies and cost savings in multiclient facilities. Ensure Sigma best practices are considered and implemented from the start with new client implementation. Manage and grow junior logistic engineers through the graduation programme.

Duties and Responsibilities

• Evaluate and analyse data, processes and material flow related to existing operations in order to identify improvement opportunities. 
•  Implement initiatives and monitor quantitative benefits of changes. 
•  Develop business cases for financial investments where required, including ROI calculations, quantified value, productivity improvements, etc. 
•  Documenting, monitoring and communicating project timelines, milestones and objectives.
•  Follow disciplined change management process to ensure that implemented changes that are sustainable. 
•  Problem solving facilitation and training where required. 
•  Working closely with Project & Implementation, Solutions & Pricing & Applications Engineering teams to ensure standardization of best practices in DSV. 
•  Training on Change Management. 
•  Coaching of staff on Job clocking and Resource Planning. 
•  Monitor and report on Job clocking and Resource Planning over multiple operations. 
•  Implement automation and mechanization initiatives. 
•  Support major changes (tactical) within the warehouse with regards to processes, MHE, WMS, automation and mechanization. 
•  Manage and grow junior logistic engineers.

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Main Purpose of the Role:

You will be a key-member of the Regional IT Operations and Services Client Delivery Team. In this position you will be required to engage with Business and Customers being accountable for the demand, the supply as well as the deployment of IT solutions delivered to Business Partners and Customers.  

You will be managing a team of specialists focusing on client engagement, business requirements/solutions and standard client integrations.  This is a hands-on role where you will be required to lead by example be very hands on and allocate your time between managing client implementations and team members. You will be using your Logistics industry knowledge, business acumen, technical abilities extensively to ensure successful onboarding of new clients and to support our existing integrated clients.

Minimum Requirements:

• Basic Minimum Requirements : Matric
• Tertiary Qualifications : Added Advantage - Business / IT Related
• Computer Literacy Level : Advanced 
• Additional Computer Skills: JIRA , Integration Tools and Platforms, Web Services, Corporate Systems and Platforms (ERP/Transport/Warehouse Management)
• Drivers License with own reliable transport
• Willing to work overtime as and when required

Job Related Requirements:

•  Experience in Supply Chain Management, Contract Logistics, and/or Warehouse Management
•  Minimum of 5 years’ experience in an IT client facing role
•  Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
•  Advanced Understanding of XML messages, including the ability read and understand XSD document.
•  Extensive experience with IT interfaces and integration with clients and third parties including advanced knowledge of Webservices, EDI and technical EDI & webservices setups
•  Extensive experience with creating mapping specifications and documenting of integration requirements and coordinating user acceptance testing with business, clients and 3rd parties.
•  Excellent communication skills to enable close collaboration with the Customer, Business, and IT. 
•  Good knowledge, understanding and application of SDLC

 Duties and Responsibilities:
Key responsibilities:

•  Engage with business and customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers. 
•  Act as the overall IT representative towards the business sales functions in coordination with the integration team.
•  The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders.
•  Participate in managing regional projects pipeline, prioritization of projects and related SLAs for customer system solutions. 
•  Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management. 
•  Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
•  Represent IT and ensure compliance of IT standards with external engagements (new business take on)
•  Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced
•  Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery. 
•  Responsible for business analysis, and translation of business requirements into demand
•  Responsible for the management and coordination of the complete IT project lifecycle for customer application projects in particular:  Solution design, configuration and/or development, implementation, documentation, UAT, SIT, training, and sign-off.  
•  Collaborate and coordinate information and projects within high performing teams 
•  Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs

Strategy

•  Maintain an understanding of the Global IT Strategy
•  In close collaboration with business Develop/Contribute to regional strategy and objectives, as well as the current operational environment and challenges.
•  Participate and influence the definition of IT objectives / goals that have a major impact on the company’s operational and strategic business objectives. 
•  Participate in translating Global IT strategic objectives into action plans and ensuring their execution. 
•  Understand client requirements and market trends that will contribute towards the DSV standard client solutions

Demand Management 

•  Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Systems Solutions. 
•  Responsible for influencing and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management. 
•  Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
•  Represent IT and ensure compliance of IT standards with external engagements (New business take on)
•  Establish IT relationships with the client facing DSV staff to ensure IT Product strategy is enforced
•  Establish & maintain relationships with key IT stakeholders withing client organisations
•  Documenting and understanding integration requirements
•  Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery according to centrally governed standards and processes

 Supporting training initiatives 

•  Coordination of User Acceptance Testing with clients and ensure that solutions are approved by customers and business
•  Post implementation/ Hypercare support to clients

Integration Support

•  Continues support to Customers and Business
•  Resolve & Coordinate issue resolution with central teams
•  Support the root cause analysis process to identify possible solutions/improvements to avoid issues

Business Relationship Management

•  Participate in business stakeholder meetings
•  Providing of status updates to business stakeholders

Application / Project Portfolio Management 

•  Responsible to obtain, maintain excellent knowledge regarding customer application portfolio 
•  Responsible for managing the Customer IT relationships and integrations 
•  Responsible for knowledge transfer and support to the regional and global business partners
•  Assist the regional business partners in pre-sales activities in particular in the RFI & RFQ responding process and client presentations and meetings where necessary.
•  Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
•  Responsible for business analysis, and translation of business requirements into demand. 
•  Responsible for interacting with the relevant IT functions (IT Governance / IT Productivity / IT Architecture / IT Service Delivery) with the end goal of delivering IT solutions to the regional products (Marketing and Sales). 
•  Assist Business to ensure Delivery and Implementation with Customer

People Management 

•  Collaborate and Coordinate information and projects within high performing teams 
•  Responsible for managing a team and all associated people management responsibilities

Additional Job Information:

• Competencies – Innovation & change management
•  Deal with ambiguity 
•  Manage the unforeseen 
•  Live an entrepreneurial spirit 
•  Identify industry and market trends 
•  Drive innovation
•  Manage changes 

Competencies – Business & Financials

•  Identify opportunities 
•  Participate in strategy definitions and translate into operational plans 
•  Know the business model and key levers that drive performance and profitability 
•  Demonstrate an understanding of the work of other disciplines  
•  Recognize underlying relationships and draw inferences 
•  Display agility and push for results 
•  Ensure detailed Cost Control 
•  Competencies – Manage across matrix boundaries
•  Engage in Periodic Training to keep competences high
•  Encourage collaboration across borders 
•  Be open to outside input 
•  Share knowledge and expertise with others 
•  Communicate effectively  
•  Influence and negotiate 
•  Live the matrix organization 
•  Competencies – Personal
•  Display self-motivation, self-drive and result-orientation 
•  Demonstrate managerial courage, honesty integrity and respect 
•  Take accountability, responsibility and make decisions 
•  Willingness to engage in constructive confrontation 
•  Manage risks
•  Uphold and promote ethics and values 
•  Respect confidentiality 
•  Have self-insight and seek learning & development 
•  High commitment and positive attitude in the face of setbacks and obstacles 
•  High energy and resilience, and calm under pressure 
•  Be authentic, approachable, open and honest