Supervisor, Client Liaison Credit Control - Sandton at DSV

Main Purpose of the Role:

The candidate will be responsible for overseeing the credit control admin team and will be responsible for credit risk analytics and management, full legal function, fixed assets, processing of monthly journals (bad debt, monthly small balance write offs, integrated accounts), support and oversee compliance with regards to internal & external auditing processes and requirements, reporting, daily and month end reconciliations, generating and distribution of client reports, process client payments as well as assisting with ad hoc credit control reconciliations and projects.  The candidate will further be responsible to coordinate and conduct monthly client meetings with all stakeholders and to ensure adequate feedback on action items.  Taking of minutes during the monthly debtors’ meetings as well as the distribution thereof.  Assisting AR team with Access requests.

Job Related Requirements:

• Minimum of 5 years’ experience in Credit Control / Customer Services, management/coordination of staff and/or client liaison experience.
• Own reliable transport and driver’s license
• Must have the ability to present, interpret and discuss large volumes of data
• Must be proficient in English (verbally and in writing).  Additional languages will be an advantage
• This role will require a large amount of customer/client contact therefore excellent interpersonal skills are required along with a positive and professional attitude to tasks allocated.

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• SAP / BI experience advantageous

Added Advantages for this Role:

• Must have the ability to distinguish between critical and urgent matters and prioritize accordingly
• Analytical with a keen eye for detail
• Must be results driven and able to meet deadlines
• Ability to work independently
• Ability to work under pressure
• Have a high tolerance for stress and prepared to work extra hours when required
• Prior client liaison experience - preferred

Duties and Responsibilities:

• Manage and lead the legal and reporting  team to deliver a reliable and high-quality service to both internal and external clients and customers.
• The supervisor will be responsible and accountable for their team’s overall performance and outputs.
• Coach, lead/direct and motivate direct reports
• Ensure the execution and improvement of processes assigned to the department, aiming to achieve the objectives assigned to the department
• Provide Customer Service Excellence
• Train & upskill staff
• Works with their team in a hands-on manner, set targets and KPI’s for the team
• Manage the admin team’s leave planning, attendance registers
• Motivate staff, be approachable
• Strong people management skills and IR related experience
• Ability to work independently
• This role will require a large amount of customer/client contact therefore excellent interpersonal skills are required along with a positive and professional attitude to tasks allocated
• Conduct regular refresher training to admin and credit control teams
• This role will also involve co-ordination and implementation of various projects regarding optimization of processes
• Assist the team / management with adhoc projects where required
• Manage projects and play a key role in implementing processes
• Oversees the legal and pre-legal (payment plans) function of the department
• Responsible for arranging new access (System access, phones, hardware and software)
• Schedule and coordinate and lead monthly client meetings
• Adhoc client reporting
• Client debtors download files
• Generating DTMT and DTTR reports when requested by IT
• Managing and maintaining vendor banking detail masterdata and vendor creation for the purpose of facilitating refunds
• DMR publication and distribution
• Ensure monthly client packs (Debtors reports) are completed and uploaded onto respective Client TEAM’s sites
• Compiling and assisting with exit Client final reporting and documentation
• Managing and overseeing accurate client cash allocations
• Preparing bad debt write off schedules as per Client instruction, validated per authorisation matrix
• Processing of small balance write offs at month end
• Managing monthly clearing of non-order to cash clients
• Ledger 360 Credit Risk Analysis
  • Ensuring compliance by monitoring, reporting, and escalating high risk and non-compliant customer accounts
  • Identify existing accounts which pose a credit risk and monitor potential and existing problem customer accounts
  • Make recommendations to reduce and or control credit risk
  • Ensure all procedures are followed as per the SOP’s
  • Annual audits of DSV managed customer limits in line with predefined limit thresholds
• Internal/Self audits and external audit requests
• Fixed asset register maintenance and audits
• Reporting
  • Month end subledger reconciliations on WD2
  • Month end AR results tracker WD2
  • Month end Received not Booked and Unapplied cash reporting WD2
  • Daily balancing of TMS and Financial systems
  • Ad hoc reporting
• Lodging and Following up with AP team on bank tracers for unidentified cash older than 30 days
• Perform de-allocations on behalf of the Credit Control team where required
• Annual maintenance of the MUti manual processes
• Submitting AR related VAS services to billing team to ensure revenue recognition in relevant financial period