Manager, Operations, Solutions - Kempton Park at DSV

MAIN PURPOSE OF THE ROLE
Manage all aspects of contract logistics operation to ensure:

•  Daily cost control, including actual heads not exceeding authorized, and no overtime.
•  Contractual obligations and SLA/s consistently achieved.
•  Credibility and trust relationship developed with clients resulting in satisfied client that renew with DSV
•  Multi-skilled, motivated and productive staff with low staff turnover.
•  All aspects of compliance, including HSE and QMS managed and compliant at all times

Tertiary Qualification(s)

• Matric
•  3-year Logistics, Engineering or Supply Chain Management degree, or 3-year equivalent diploma OR;
•  3-5 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below
• Additional Computer Skills
•  3-5-years experience and effective working knowledge of a Warehouse Management System Or ERP system
•  Proficient in Excel/PowerPoint for data management and reporting
•  Experience in Redprairie (Cargowrite)

Job-related Requirements

• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facilityhousekeeping (5S) and batch and expiry control;
•  Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment;
•  Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
•  Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
•  Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
•  Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
•  Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
•  SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;
•  HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes;

ADDED ADVANTAGES FOR THIS ROLE

• Retail experience & understanding  Project management experience  High EQ  Effective leadership skills  Excellent client relationship history  System enhancement experience  Team involvement  Deadline Driven  Self-Motivator  Ability to work under pressure  Strong attention to detail  Ability to plan long term  Negotiation and conflict management skills

Duties and Responsibilities:
Manage and take ownership of operation/s to:

•  Consistently achieve or exceed EBIT targets
•  Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
•  Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are
• challenged and every effort is made to avoid or reduce them from month to month
•  Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
•  Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages
•  Maintain frequent and excellent communication and effective expectation management with client
•  Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
•  Maintain Internal and External Reporting of accurate and high-quality content and format
•  Identify, drive and implement improvements in support of productivity & cost savings
•  Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
•  Ensure Corrective and Preventative Action reports and register are kept up to date
•  Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA
•  Proactively maintain all facility, equipment and systems to ensure safety and business continuity
•  Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct
•  Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly)
•  Ensure effective succession planning in place down to and including team leader level
•  Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace
•  Maintain a staff recognition program with monthly feedback
•  Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims
•  Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

Inventory Management:

•  Ensure inbound processes are accurate and completed in full so that SKU’s are correctly identified and put-away accurately in correct locations
•  Ensure batch and serial number controls are effective
•  Ensure FIFO and FEFO picking is processed correctly
•  Ensure Master Data for all SKU’s is kept up to date with correct SKU number, weights, DIM’s, HAZ category, pack key and unit of measure as applicable
•  Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
•  Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
•  Control the security over inventory which could result in loss, theft or misappropriation, etc.
•  Control, quarantined and damaged stock, this includes inspections, scrapping processes to ensure these don’t build up and age beyond one month
•  Audit inventory processes in operations and admin to ensure they are covered properly
•  Ensure virtual locations (such as Suspense) within WMS never age more than two weeks and are accurately processed
•  Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries