Credit Controller, Accounts Receivable - Sandton at DSV

Computer Literacy Level

• Intermediate: MS Word, Excel, PowerPoint & Outlook
• Additional computer skills:
• MS Office
• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on SAP

Job-related Requirements

Essential Duties: Responsible for the overall Cash Collection on a large retail book.

Process Driven

• Full understanding of the end-to-end business processes underlying the accounts’ receivable function.
• Must take ownership of responsibilities, processes, situations, and resources
• Must be able to drive correct behaviour and organizational compliance

Proven problem-solving skills with the ability to

• Identify root causes
• Effectively apply the process of elimination
• Take appropriate steps for short term resolution
• Offer effective Medium to long-term skills

Excellent communication skills (written and verbal)

• Must be able to communicate effectively and with diplomacy
• Must have good presentation skills
• Must have good reporting writing skills

Strong Financial Background

• 5 years FMCG/Retail Accounts Receivable exposure
• Currently handling book value > R100M
• Sound understanding of claims (returns and pricing) and rebate processing in a retail environment
• Sound understanding of a balance brought forward statement
• Understand & explain accounting principles and concepts
• Solid reconciliation skills
• Resolving Customer Claims
• Systems: Knowledge of SAP,

Motivation and Commitment

• Self-motivated and able to use initiative
• Ability to work under pressure, with tight deadlines
• Must be a team player, willing to get involved to achieve overall team goals
• Understanding and experience in processing entries within accounting packages
• Good Knowledge of Accounts Receivable and resolving Customer Claims
• Strong People Management skills
• Computer Literate
• Ability to work overtime, weekends & Public Holidays should it be required, Reliable Transport

Electives:

• Integration experience of Finance operation or Shared Services Centre environment an advantage
• SAP and/or Delta

MAIN PURPOSE OF THE ROLE

• To maintain a good credit book and collections according to company Standards

DUTIES & Responsibilities. daily / weekly / monthly tasks

• Make sure that the Credit Service Agreement processes are enforced
• Perform daily Cash Collection calls
• Ensure that debts are paid in timely manner
• Meet Cash and Overdue Targets set within the company
• Chase overdue invoices by telephone, emails and / or dunning letters within the agreed timescale
• Escalate the overdue balances internally and to respective Clients/Principals as and when support is required
• Maintain accurate record of all dunning or follow up interactions made to clients (and internal stakeholders)
• Regular contact with customers and clients to ensure all debts are managed as necessary
• Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department and Clients to ensure that queries are resolved in a timely manner
• Respond Promptly and completely to both customers, clients and internal stakeholders
• Ensure that all payment transactions are compliant to company’s policy
• Undertake accounts reconciliations as required
• Uploading statements
• Advise of Potential write-off on irrecoverable receivables in a timely manner
• Perform other duties as assigned by department manager /supervisor