Manager: Client Experience Insights at Standard Bank Group July, 2024

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- Manager: Client Experience Insights at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Jul 18, 2024

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...

Manager: Client Experience Insights
- Job Type Full Time
- Qualification Bachelors
- Experience 5 - 10 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care, Success and Service
Job Description

Responsible for client experience insights and how these are implemented; inclusive of Channel Experience, Environmental, Social, and Governance and Ecosystems identification, insights and execution.

Qualification
- Business Commerce Degree
Experience
- 5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures
Additional Information

Behavioural Competencies
- Adopting Practical Approaches
- Conveying Self-Confidence
- Developing Expertise
- Directing People
- Establishing Rapport
Technical Competencies
- Solid understanding of existing products, offerings and sectors
- Understanding of ecosystems thinking and Environmental, Social, and Governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasks
- Client Retention and Client Servicing and Strategy Definition
- Customer Understanding and Product Knowledge
- Risk Awareness, Risk Identification and Risk Reporting
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Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Manager: Client Experience Insights at Standard Bank Group

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