Manager Clothing- Princess Crossing at Pick n Pay Stores Limited

• To manage the daily operations, performance, and standards of the Clothing department within a Super/Hyper store, ensuring sales growth, customer service excellence, and compliance with PnP Clothing policies and values.

Minimum Requirements

• Grade 12 / Matric essential.
• 2–3 years’ supervisory/management experience in retail, preferably clothing/fashion.
• Knowledge of VM, promotions, and stock processes.
• Proven track record of delivering sales and shrink targets.
• Willingness to work retail hours, weekends and public holidays.

Competencies

• Strong leadership and communication skills – assertive and confident.
• Excellent customer care and interpersonal skills.
• Strong commercial acumen – sales, shrink and profit awareness.
• Knowledge of stock management and VM execution.
• Ability to coach, motivate and develop a team.
• High levels of organisation, accuracy and attention to detail.
• Aligned with Pick n Pay values: customer first, accountability, doing good, collaboration.

Key Responsibilities

Sales & Profitability

• Deliver Clothing department sales and profit targets.
• With the support of the Area Manger - Monitor daily sales reports and take corrective action on underperforming categories.
• Identify opportunities for upselling and promotional execution.

Shrinkage & Security

• Implement shrink control processes (fitting room monitoring, stock rotation, damages).
• Enforce security and loss prevention standards.
• Escalate shrink risks to Store Manager and Area Manager.

Merchandising & Standards

• Execute visual merchandising (VM) and promotional guidelines as directed by PnP Clothing.
• Maintain outstanding floor condition, signage, and displays.
• Ensure promotional and markdown execution is timely and accurate.

Stock Management

• Oversee delivery processes, GRV accuracy and replenishment from backup.
• Manage stock rotation, ensuring correct size availability and seasonal relevance.
• Report stock issues and coordinate markdowns/returns.

Customer Service

• Ensure all customers receive excellent service.
• Respond to escalated queries and complaints courteously and effectively.
• Lead by example in being customer centric and service driven.

People Management

• Lead and motivate the Clothing department team.
• Allocate daily tasks and monitor execution.
• Conduct coaching, performance management and basic disciplinary actions.
• Identify training needs and liaise with HR/Area Manager for development support.
• Give daily/weekly/monthly feedback on scheduling/absenteeism/late coming (edits) to Workforce Manager.

Promotions & Pricing

• Ensure pricing and labelling accuracy.
• Execute promotions and markdowns to Clothing divisional standards.
• Provide feedback on product performance to Area Manager.

Compliance & Administration

• Maintain hygiene, housekeeping and safe working standards in floor and backup.
• With support of the Area Manager - Complete daily, weekly and monthly Clothing admin and reporting.
• Ensure full compliance with store, legal and Clothing business policies.

Closing date: 17 October 2025