Manager_Communication & Customer Services at City of Cape Town

Requirements

• Degree in communication, public relations, media, journalism, and/or other related qualifications.
• Up to ten (10) years’ relevant experience, extensive management experience in communication, stakeholder management, social facilitation and customer service.
• Computer literacy
• Code EB driver’s licence.

Key Performance Areas

• Managing and coordinating the development alignment and implementation of business strategies, programmes, plans for the directorate.
• Managing and coordinating the implementation of a streamlined reporting mechanism to sub councils in order to ensure good working relationships.
• Managing and coordinating the implementation of partnership and stakeholder strategies for the directorate with relevant political offices, civic society organisation and other relevant stakeholders.
• Managing the coordination, reviewing and implementation of customer service delivery programmes/strategies within and external to the directorate.
• Managing and implementing the National Housing Consumer.
• Education Programme and establishment of tenant committees for the directorate.
• Developing, coordinating and presenting communication plans at Project Steering Committees and various Council Structures.
• Managing and controlling social facilitation and dispute resolution at project level across the various functional areas of Human Settlements.
• Managing and controlling required deliverable associated with utilisation, productivity, and performance of personnel.
• Managing implementation of financial controls/procedures and providing information to support financial planning sequences.
• Managing and controlling the development, administration and maintenance

CLOSING DATE

• 04.07.2025