Manager Customer Relations at Eskom Communications

Introduction

• Task Grade: M16 Area of specialization: To manage the acquire customer process in the operating cluster in line with customer services operations, objectives and value chain processes. Department: Market Operator Business Unit: Energy Market Services Location: Simmerpan - Germiston, Gauteng

Job description
Skills and Competencies Required
Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge:
 

• Customer service value chains and processes
• Wires processes, marketing concepts
• Understanding of customer`s business, market sectors, customer services theories and best practices
• Eskom`s policies and procedures affecting Eskom customers
• Contractual and commercial understanding, relevant systems   

Skills

• Communication
• Negotiation and conflict handling
• Analytical

Key Responsibilities

• Manage the acquire customer function process implementation.
• Plan and optimise acquiring customer processes.
• Liaise with service partners to ensure timeous connections for customers.
• Provide support for the implementation of a client office framework and customer acquisition projects.
• Manage delivery service and employees.

Minimum requirements
Qualification(s): 

• B Degree/B Tech/National HigherDiploma/Advanced Diploma in Marketing/Finance/ProjectManagement/Business Management at NQF7 with 360 credits

Experience

•  Related 5 years’ experience in Customer service, marketing, project management

Deadline:20th April,2026