Manager, Demand, Integration & Change at Standard Bank Group

JOB DESCRIPTION

• To support the Business Head to implement a broad range of programmes, projects and initiatives to achieve its strategic objectives and address delivery gaps, implement and maintain governance standards, manage business performance and financial measures and continuously improve operational efficiency of the team. Responsibilities are directed by critical business priorities of the Business Head/Chief Executive.

QUALIFICATIONS
Minimum Qualifications

Type of Qualification

• First Degree
• Other Minimum Qualifications, certifications or professional memberships
• Qualification in Business Management or relevant domain
• First degree in Communications and Industrial Psychology

Preferred Qualifications

• Post Graduate Degree
• Other Preferred Qualifications, certifications or professional memberships
• Post graduate degree in Communications and Industrial Psychology

Outputs

Risk, Regulatory, Prudential & Compliance

• Partner with key stakeholders (Risk, Internal Audit and Compliance) to ensure appropriate risk management practices are adhered to in the area.
• Proactively identify risks across business processes and implement risk metrics to monitor and improve  operational resilience across the Business Area.

Data

• Prepare consolidated reporting / dashboard from product and corporate function data sources to support monitoring and decision making.
• Drive initiatives to improve effectiveness, reliability and ease of development of reports supporting daily monitoring of business performance.

Licence to Operate

• Monitor planned and unplanned regulatory changes in the local market and drive action plans to address gaps in partnership with relevant teams.
• Manage initiatives to address gaps or pain points which may jeopardise license to operate. Partner with Marketing team to manage media responses and reputation management initiatives.

Strategy

• Manage projects and planning initiatives to operationalise or embed the Group strategy across products and/or enablement functions within the Business Area.
• Oversee consolidated status reporting for all initiatives and metrics to achieve the strategic initiatives.
• Act as central point of contact and coordinate resources to manage projects and key initiatives to improve effectiveness and efficiency of operations.

Client

• Promote delivery of ideal client experience through practical initiatives and projects to embed client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
• Engage directly with clients to identify problems, find sutiable solutions and maintain client relationships.

Financial Management

• Consolidate business performance measure to report a consolidated view of the overall health of the area in order to enable effective decision making.
• Drive the planning of the annual operational budgets together with Finance. Provide insight to Finance on the operational priorities of the business area.

People

• Assist with the implementation of employee communication, internal stakeholder engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.  Maintain leadership focus and commitment to delivering the people agenda in line with the people promise in partnership with the P&C team.

Experience Required

• Project Management
• 5-7 years
• Able to demonstrate experience managing broad range of projects to completion to achieve defined business objectives or metrics.
• Business Management
• 8-10 years
• Significant experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.
• Total number of years’ experience: 8 years

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Developing Strategies
• Interpreting Data

Technical Competencies:

• Business Acumen (P&C)
• Industry Knowledge
• Project Management (Project Mgmt)
• Risk/ Reward Thinking
• Strategic Planning and Reporting
• Written Communication