Manager - Fraud Investigations at MTN

Responsibilities

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

Delivery Approach and Planning 

• Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
• Participate in the planning of investigation/assessments into fraud risks.
• Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.

Operational Delivery

• Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
• Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
• Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis. 

Continuous improvement 

• Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

Key Deliverables

• Perform and report on fraud investigations and outcomes
• Oversight and management of medium to high level fraud investigations
• Governance and stakeholder reporting

Role Dependencies

• Active support from the Forensics General Manager and Group Chief Risk Officer
• Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
• Collaborations across functions in Group and Opcos
• Participation and involvement in governance forums

Collaboration

Responsibility towards: 

Internal Stakeholders: 

• Group and Opco Forensics
•  Functional Areas

External Stakeholders: 

• Relevant Industry Bodies
• Service Providers

Qualifications

Education:

• Minimum of 3-year Degree / Diploma in Commerce/Science/Law
• Professional qualification as Certified Fraud Examiner
• Post graduate qualification advantageous

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience in managing and conducting complex investigations
• Experience in project and stakeholder management
• Ability to manage multiple projects with competing priorities
• Experience in Post Investigation Support (internal/external legal proceedings)