Current Vacancies at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Strategy Development and Implementation
• Design and implement the Group’s CSI Strategy, framework, policies, processes, and procedures for 19 markets.
• Align CSI initiatives with MTN’s Ambition 2025 and shared value priorities, addressing the most pressing challenges across MTN’s footprint.
• Develop strategies to leverage MTN’s core expertise and technology to maximize social impact through "technology for good."

Program Leadership

• Lead the development and implementation of MTN’s flagship CSI program focused on "Digital Skills for Digital Jobs," ensuring scalability and local relevance across markets.
• Spearhead efforts to pilot, test, innovate, replicate, and scale CSI programs to drive maximum impact.
• Guide platform businesses in aligning their CSI efforts with the overall Group strategy while addressing market-specific needs.

Governance and Compliance

• Oversee governance structures for the MTN Group Foundation, ensuring alignment with Board expectations and directives.
• Provide regular reports and updates to the MTN Group Foundation Board and relevant committees, demonstrating progress, challenges, and impact of the Foundation’s activities.
• Ensure all Foundation activities comply with global standards, King IV, BBBEE, legislative requirements, and other relevant frameworks.
• Establish robust risk management, financial oversight, and accountability mechanisms to safeguard the integrity of the Foundation’s operations.

Stakeholder Engagement and Partnerships

• Foster relationships with internal and external stakeholders, including Board members, governments, donors, and international organizations.
• Negotiate and manage strategic partnerships with global institutions (e.g., UN Women, UNICEF) to amplify the Foundation’s impact.
• Engage in regional and multilateral forums to strengthen MTN’s leadership in corporate citizenship.

Monitoring, Evaluation, and Reporting

• Establish outcomes-focused impact assessment frameworks, including Social Return on Investment (SROI), Theory of Change, and SDG mapping.
• Promote a culture of evidence-based decision-making and continuous learning across markets and platform businesses.
• Ensure timely, accurate, and high-quality reporting to the Board, stakeholders, and decision-making committees.

Employee and Community Engagement

• Drive MTN’s Employee Volunteering Program to enhance employee engagement and the company’s Employee Value Proposition.
• Ensure alignment between employee contributions and the Foundation’s broader social impact goals.

Operational Excellence

• Develop due diligence guidelines for CSI funding and ensure rigorous financial accountability.
• Optimize CSI program efficiency by standardizing processes and facilitating knowledge-sharing across markets.
• Drive co-funding and resource-mobilization efforts to scale programs and maximize beneficiary reach.

Key Deliverables

• Establish and operationalize the MTN Group Foundation, ensuring robust governance structures.
• Develop and implement the Group CSI Strategy, policies, and procedures.
• Lead the development and rollout of flagship CSI programs.
• Ensure comprehensive and transparent reporting to the Board of Directors and other stakeholders.
• Build and manage strategic partnerships to amplify social impact.
• Implement outcomes-based monitoring, evaluation, and learning frameworks.
• Promote best practices and capacity-building across markets and platform businesses.

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Development Studies, Social Sciences, Business Administration, or related field.
• Master’s degree preferred.

Experience:

• 5 years senior management experience or more with minimum of 3 years in foundation management, corporate social investment, or social impact leadership, preferably in a multinational organization.
• Proven experience in governance, compliance, and Board-level reporting.
• Demonstrated success in leading large-scale, multi-market programs with measurable impact.

Skills:

• Strong governance, risk management, and strategic leadership capabilities.
• Proficiency in monitoring and evaluation methodologies.
• Excellent stakeholder management, negotiation, and communication skills.

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Responsibilities

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

Delivery Approach and Planning 

• Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
• Participate in the planning of investigation/assessments into fraud risks.
• Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.

Operational Delivery

• Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
• Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
• Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis. 

Continuous improvement 

• Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

Key Deliverables

• Perform and report on fraud investigations and outcomes
• Oversight and management of medium to high level fraud investigations
• Governance and stakeholder reporting

Role Dependencies

• Active support from the Forensics General Manager and Group Chief Risk Officer
• Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
• Collaborations across functions in Group and Opcos
• Participation and involvement in governance forums

Collaboration

Responsibility towards: 

Internal Stakeholders: 

• Group and Opco Forensics
•  Functional Areas

External Stakeholders: 

• Relevant Industry Bodies
• Service Providers

Qualifications

Education:

• Minimum of 3-year Degree / Diploma in Commerce/Science/Law
• Professional qualification as Certified Fraud Examiner
• Post graduate qualification advantageous

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience in managing and conducting complex investigations
• Experience in project and stakeholder management
• Ability to manage multiple projects with competing priorities
• Experience in Post Investigation Support (internal/external legal proceedings)

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Responsibilities

• The Senior Manager: Stakeholder Management will, contribute to the positioning of MTN as a trusted partner of choice in the markets and on platforms, through driving reputation, building relationships, and managing issues, whilst being accountable to achieve the following objectives:

Coordinating the Nation States Agenda 

• Advisory support in the implementation of group-wide Nation State strategy and actively participating in the markets and platform business relevant stakeholder forums in the markets and across Africa. 
• Support in development and implementation of Group’s host nation strategies, policies, and procedures aligned with values of the nation’s in which we operate.
• Support in the engagements with operating companies, business divisions and functional areas to build an environmental scanning system for the early detection and management of stakeholder issues.
• Support in the monitoring and remaining abreast of developments in the political landscape that my impact MTN business, especially in relation to stakeholder management across the different stakeholder categories for MTN’s group of companies and platform businesses.
• Supporting in implementation of programme to clarify the minimum requirements for planning, implementation, monitoring and reporting of stakeholder engagement training the leadership and key conduits (stakeholder category and relationship owners) in best practice stakeholder management. 
• Support in the process of ensuring compliance with Group Stakeholder Management Policy across MTN’s footprint. 
• Support in ensuring regular reporting on stakeholder issues, relationships, and management thereof to the MTN leadership, as well as to stakeholders in the interest of transparency and building trust reflecting MTN’s markets and platform businesses. 
• Support the development of metrics to assess the impact of the stakeholder management function

Facilitating for the forging of alliances

• Manage and influence relationships with key stakeholders as prioritised in the Group’s reputation and stakeholder management framework to ensure sustainable collaborations and strengthen MTN’s networking capacity.
• Increase the MTN profile by contributing and leading transformational discussions at multiple levels through, amongst others, economic diplomacy
• Drive and coordinate a group wide engagement, and resource mobilisation efforts at bilateral and multilateral platforms such as investment promotion Summits, industry bodies and others 
• Support in remaining abreast of global developments in cooperation between the Private Sector, Public Sector and Civil Society and plan for MTN’s leadership to be represented adequately in the multilateral engagement.

Contribute to de-risking operations

• Supporting the General Manager: Stakeholder Management in working with Business Risk Management to identify, quantify and track political trends and developments that could pose long-term risk to MTN’s strategy execution
• Support in monitoring and evaluation (M&E) efforts through annual Reputation Index Survey of stakeholder relationship health, stakeholder trust, and stakeholder perceptions of MTN’s performance on reputation drivers and its overall reputation across MTN markets. 
• Support in organising and attending Group level stakeholder meetings with technical team members and ensure feedback of stakeholder responses. 
• Contribute to the coordination and implementation of decisions of market and functional interlocks
• Support in the periodical update of the MTN Group Reputation and Stakeholder Management Framework as applicable . This includes support to regular reviews of the Group Stakeholder Management Policy, annual review of the Group Reputation and Stakeholder Management Strategy and support to ongoing capacity building across all business operations to embed the strategy and policy.  

Role Dependencies

• Active support to Group General Manager: Stakeholder Management and Group Chief Sustainability and Corporate Affairs Officer 
• Deep understanding of the MTN business strategy 
• Understanding of geopolitical environment and Africa’s development priorities
• Alignment of OpCo and Group strategy initiatives
• Capacity to influence and collaborate
• Timely decision making and rapid response 

Qualifications

Education:

• Minimum 4-year degree in International Relations, Political Studies, Diplomacy, or related field. 
• Postgraduate degree (MBA Adventageous)
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years senior management experience or more
• Relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Experience working in a medium to large organization 
• Demonstrable experience of working in 3 or more countries in Africa and the Middle East
• Stakeholder management development and implementation experience

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Job Description

• To promote and maintain the image of the company via the call centre by effectively communicating with Corporate Consumer customers, Business Large, Business medium, SME customers, Enterprise Business Unit (EBU) sales representatives and EBU Account Managers, assuring that their requirements are evaluated in an efficient and courteous manner and that appropriate solutions are provided for problems presented. Ensuring adherence to SLAs with appropriate consistent feedback to the relevant parties.

Responsibilities

Operational Processes

• Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced 
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Work consistently according to standard operating procedures
• Constantly engage and liaise with Enterprise Business Unit (EBU)
• Constantly engage with EBU Corporate Credit controllers on 90 days plus account
• Ensuring that the customer is kept informed of progress of requests
• Handle with care and diligent Business Large, Business Medium and SME accounts

Task execution 

• Adhere to work schedules as planned
• Courteously and timeously answer all inbound telephone calls
• Strive to make callers feel valued and important 
• Attend to queries and needs of business callers as required within procedures completely and accurately
• Provide help with handset and related queries
• Load all products and services on the systems as required by customers
• Ensure accurate logging of all calls
• Escalate any anomalies or issues of concern where there may be underlying problems
• Draw up comprehensive action manager notes for all transactions
• Maintain customer relationships
• Use customer service and sales skills to optimise the opportunity for each customer contact
• Educate business end-users about the organisations products and services and direct them towards available resources for self-help
• Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines and rules
• Maintain confidentiality of the organisations customer data
• Maximise opportunities to sell and cross-sell products and services
• Enter customer data and other information on the relevant systems
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that resources of time, skills, equipment and materials are neither wasted nor misused
• Use technology tools as directed and within established guidelines by the business end-user call centre
• Support the work performed by others
• Perform ad hoc projects on an occasional basis as required
• Continuously improve knowledge around new technology in cellular telecommunications
• Customer retention by offering alternative solutions (better offers, month to month contracts or prepaid migration)
• Facilitate upgrade and cancellation requests by transferring to the correct department 
• Attend to e-gain queries
• Support for EBU sales consultants, Account Managers and MTN Partners

Problem solving

• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation and the core purpose of the organisation 
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Initiate resolution of operational problems
• Follow clear and linear procedures to find practical solutions to problems pertaining to dealing with callers 
• Offer input and judgments relevant to own technical expertise and experience
• Base judgement predominantly on knowledge, skills and experience to solve problems
• Exercise judgement through the senses, i.e. hearing, sight, etc, e.g. using training and experience with discretion centred around quality in order to solve problems
• Apply extra vigilance when handling Business Large, Medium and SME accounts – adhering to security measures (requests in writing)

Customer Service (internal / external)

• Ensure that all callers feel valued and important
• Consider the implications of actions to be taken on the image of the company
• Understand the immediate consequence and impact of activity on the business
• Respond and attend to queries and problems in line with set guidelines
• Escalate unresolved queries timeously
• Follow up on escalated queries and provide the customer with feedback
• Deliver service excellence right, the first time.
• Provide solutions in a way that champions MTN brand

Quality Control

• Ensure resolution of problems on first call as far as possible
• Identify processes and procedures where the quality of work may be improved.
• Understand the consequences of not maintaining quality focus and operate appropriately
• Ensure that MTN quality standards are implemented correctly. 
• Adhere to planned schedules
• Ensure that service levels meet set standards

Qualifications

Education:

• Matric or equivalent

Experience:

• At least 2 years customer service experience in a call centre
• 1 year correspondence and credit management experience

Skills / physical competencies:

• Priority setting skills – able to manage time, tasks, tools and outputs in order to meet pre-determined deadlines
• Technical / professional excellence
• Computer literate
• Problem solving skills - practical troubleshooting
• Time management skills
• Interpersonal skills
• Conflict management skills
• Communication skills (written / verbal)
• Stress management skills
• Presentation skills 
• Telephone etiquette 
• Ability to coordinate and organise
• Administrative / clerical skills
• Numeracy
• Report writing
• Ability to perform routine work
• Observance
• Able to work independently
• Well spoken

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Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Competitive industry where timely systems and effective property management, accessibility to network infrastructure is main driver. Compliance with all South African legislation in relation to the deployment of infrastructure is not negotiable – the management and maintenance of accurate data recording all applicable permits and upgrades are a requirement in this day and age. The control and management of existing Landlords and maintaining relationships is key in this industry; management of leases and payments thereof is also pivotal in ensuring effective maintenance of existing network infrastructure. The control of lease submission and management of leases to be implemented timeously and without impact to business service is crucial.
• Highly competitive environment with data integrity and effective payment of rental to properties, as well as receiving rental for using infrastructure is a key differentiating factor 
• Rapidly changing and highly regulated environment 
• Fast rollout requiring lease agreement procedures capable of adapting to change and being able to manage quantity and quality of work
• Landlord relationships and effective payment for use of premises is key in delivering effective customer service 
• High quantity of document control to be processed simultaneously, resulting in pressurised environment
• Within the legal, regulatory and commercial environment of South Africa e.g. Contract law; FICA legislation etc.
• Compliance to company policies and procedures
• High degree of contract & financial management

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.                           
PROPERTY MANAGEMENT 

• Know entire property portfolio of sites and manage all the requirements to keep the sites available for MTN network infrastructure.
• Identify All leases that have expired, and get team to commence with renewal negotiations 2 years from expiry of lease
• Identify leases or sites that cannot be renewed and to refer to SAQ for new/replacement site acquisition
• To negotiation National corporate leases to reduce time frames, as well as to standardise rentals for various site types
• To identify most expensive sites and put plans in place to reduce rentals or move the sites
• To work closely with the BTS finance department to identify sites that are over or under paid and get rectified in most efficient manner
• To work closely with the finance/budget co-ordinator to match every single site with the correct rental payment and ensure that Oracle Property manager is updated with the correct information to have effective record and payments to our landlords
• To work closely with Lease Accounting to ensure alignment of lease accounting and accruals
• To work closely with Project to Assurance to ensure management against budget and calculation of accruals
• To ensure all options to renew and new leases have acceptable/approved escalation percentages
• To work closely with legal to ensure that the lease agreements MTN uses are up to date with the latest protective clauses to ensure MTN’s asset remains protected at all times.
• To keep record and data of all site information as may be required.
• To be able to work with a multitude of projects simultaneously and by able to analyse data to identify gaps in the property management portfolio 
• To understand all legal terms of MTN lease agreement and be able to provide alternative solutions to complex lease issues that needs to be resolved by MTN
• To be able to understand what rentals are applicable to which site types
• Understanding of FICA requirements and what documents are needed in order to effect payments and/or receive payments
• To identify rental commencement dates and be able to deal with large quantities of leases and identify which leases need to be processed during the various months
• To ensure and review accurate data capturing of all lease information on MTN’s management tool, and to be able to identify errors and resolve

STAKEHOLDER MANAGEMENT

• To ensure that we have a complete and accurate database of all incoming 3rd party applications that have been applied for and being processed where applicable; Alignment and support with the Business Units is a requirement.
• To negotiate Master Lease Agreements with any 3rd party wishing to use MTN’s BTS infrastructure and ensure effective management of such leases. 
• To build relationships between various 3rd parties to ensure effective revenue generation. To treat our customers fairly and to have their applications processed in the shortest time frame possible.
• To negotiate with landlords to accommodate 3rd parties in the shortest time frame and give effective feedback to the client as often as they may require
• To develop reporting mechanisms to provide effective project management of the customer’s projects that the customer will be satisfied with.
• To support where necessary the Business Units in billing effectively and accurately and receiving such money from the various 3rd party clients. 
• To keep information on a database as accurate as possible to ensure effective handling of each project. 
• To submit applicable lease schedules and landlord leases to finance to ensure effective payment and billing within prescribed time frames
• To manage project activities as may be required in MTN project management tool
• To approve or reject projects if applicable property owner approval is not at correct standard
• To keep control of any property related issue that might require assistance for the Business Units project team and be able to handle all tasks associated thereto
• To draft guidelines to be handed out to vendors in relation to requirements for obtaining property approval and minimum requirements.

LEASE MANAGEMENT

• The documents associated with maintenance of existing BTS portfolio are legal documents, and therefore safekeeping and effective management is a requirement. 
• Management of MALATS (Management Acceptance on Lease Agreement Terms) and keeping accurate records of such documents
• Administration of legal documentation
• Support, Management and Alignment on MTN tools – Click on Site, MCI, Oracle Property Manager and MRI Horizons and / or any other lease tools that may materialise

DATABASE MANAGEMENT

• Management of an activity-based database, also ensuring alignment with excel database is kept up to date with all existing leases that each property co-ordinator is managing, including tracking comments and escalation on power, access non-renewals, disputes etc. 
• To update various data forms as may be required for ensuring leases are paid correctly and that data is captured on MTN’s tool of choice to ensure accessible information as may be required from time to time and reconciled across the tools accordingly.
• It will be a requirement to either maintain, upgrade or implement an end-to-end tool to manage said data. 
• To complete lease data forms accurately to ensure effective billing and paying of leases associated with 3rd party projects
• To complete permitting data forms as accurately as possible to ensure effective data management of property related functions.

REPORTING

• Reporting to Senior Management in relation to the entire BTS portfolio base which includes MTN owned infrastructure; Leasing infrastructure and other needed lease requirements 
• Reporting on status of all expired leases and action plan to get renewed (3rd party and existing BTS portfolio)
• Reporting on status of all expiring leases and savings associated with re-negotiations as may be prescribed from time to time
• Reporting on sites with no leases and action plans associated thereto to rectify
• Reporting on accrual database and management thereof
• Reporting on collocation where required
• Reporting on any other issues as may be pivotal to the operations of Property.  in relation to all incoming applications received from various applicants; all approved applications; all rejected applications and reasons associated thereto; all cancelled applications; full reporting of current work in progress per applicant; potential revenue being offered if WIP was approved, and current revenue for existing approvals and Year to Date projection

PROJECT MANAGEMENT

• Develop and drive the execution of agreed projects in respect to lease requirements as suggested by the SAQ team
• Drive the implementation, tracking, monitoring and compliance of Projects where applicable
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

BUSINESS ANALYSIS

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organisations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Financial Management

• Assist the senior manager with the Forecasting, planning, development and reviewing of capital expenditure and operational expenditure budgets in line with MTN SA financial requirements
• Identify cost efficiencies and best practice related to property costs
• Manage the lease cost budget, managing cost in relation to MLA, leases and the necessary DOA for approvals thereof.
• Partner with finance to resolve delays in payments
• Set future budget requirements to operations
• Provide efficient resource utilization and allocation

Supervisory / Leadership / Managerial Tasks:  

• Manage each employee’s roles and responsibilities effectively and ensure all subordinates are functioning effectively
• Manage poor performance effectively and efficiently
• Reporting to line management – required
• Dealing with relationships between various stakeholders – required
• Leading the team by extensive experience and knowledge on effective lease administration and processing of applications in the shortest time frames possible

Role Complexity                               

• Understanding portfolio management that each co-ordinator is responsible for all property related queries, permissions, leases etc for each site within its portfolio and holding them accountable.
• permitting requirements for each site type throughout South Africa, as well as the estimated time frames
• Understanding MTN’s lease agreement terms and be able to provide solutions to landlord queries in relation to MTN’s lease terms
• Understanding MTN internal processes in order to process a lease agreement, amendment, addendum etc.
• Understanding NIMS property data forms ensuring accuracy thereof.
• Understanding the full project life cycle from Identifying the BTS site being operational to adding additional equipment (ie. Generator); adding tenants and to be able to understand the importance of building relationships with landlords and ensuring effective payments of their leases 
• Understanding Project management with a multitude of sites simultaneously and be able to do gap analysis effectively
• Understanding financial reports relating to rental budgets and ensuring compliance within the approved budget 
• Understanding control of legal documentation and importance thereof.

Qualifications
Job Requirements (Education, Experience and Competencies)
Education:

• Minimum: 3 year Degree in either : Property Management; Leasing Management, Finance; Project Management; Legal
• Fluent In English

Experience: 

• Minimum 5 years in Property or Leasing Management in telecommunication industry
• 3 years leasing management 
• Process management –desirable
• Experience working in a medium organisation

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Job Description

• To develop and drive the implementation of an effective commercial sales strategy within the Region and lead the different channels and teams to meet and exceed agreed targets for full line of Consumer, Enterprise and MFS business
• This includes emphasis on revenue generation, customer experience, and driving commercial focused solutions
• To oversee the overall sales and marketing strategy including planning, reporting, operations sales process optimisation, localised marketing and GTM strategy

Responsibilities
Key Responsibilities:

Regional Strategy Development and Alignment

• Develop and drive the effective implementation of the consumer and enterprise sales strategy in the region with emphasis on revenue generation, customer experience, and driving commercial focused solutions. This includes co-defining strategies on the commercial sales and targets to retain and gain market share with Central and Regional Teams
• Strategise a growth plan to have the highest market share of MTN SA in the region with focus on increasing digital sales and ICT solutions
• Provide direction to the commercial teams on the regional execution strategy and overall sales growth of the region
• Lead and guide teams to drive the overall marketing strategy (consumer and enterprise) and GTM campaigns in line with centre
• Drive strategic engagement with government /public enterprises and corporate affairs (PR)
• Set collective goals and objectives, integrating  and aligning operating systems, procedures and processes with strategy
• Provide input regarding operational needs of the various department to external economic and commercial environment for sustainability. This includes providing strategic direction for business and operational management across the Region
• Integrate and drive synergies on business streams and fostering alignment to MTN South Africa’s goals and governance requirements.
• Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Regions. In particular, ensure cross-functional alignment and coordination across the commercial, and technology and central areas
• Ensure sustainable ESG practices are integrated into the overall regional strategy in alignment with the centre’s sustainability and net zero goals

Regional Performance Execution Leadership

• Lead and ignite a multidisciplinary, cross-functional team in the Region, ensuring business performance in commercial sales and revenue (consumer and enterprise)
• Play a supporting role (in collaboration with team) regarding coverage (network) and availability (network & distribution) by working closely with the Central Network team. This includes identifying performance trends and issues, and collaboratively providing feedback into the design of solutions Review the team’s performance against agreed KPIs and make recommendations for improvement
• Review the monthly activities and learning initiatives undertaken for the teams
• Drive strategic client segmentation for targeted approach and keep in-depth understanding of client needs including Consumer, Government, Public Sector, Large Enterprise and Emerging Tech
• Build a client-first mentality through client segmentation to drive commercial sales
• Utilise regional insights and empower teams to tailor customer centric solutions to achieve regional revenue and KPI targets
• Guide team to identify new revenue streams and growth opportunities across functions
• Alongside team, collaborate with central teams to drive MoMo and residential growth in the region
• Maintain regular interlocks with the central teams to drive commercial sales, understand upcoming technology solutions and improve operational efficiency
• Align with the central Network teams to address issues, improve the regional network
• Oversee and review the development of on-demand, real-time, weekly and monthly reports. This includes progress reports on the overall commercial sales and growth.
• Oversee the execution, management, tracking and reporting of the initiatives and projects across the Regional Operations ensuring coordination and integration is achieved
• Oversee implementation, measurement, and evolution of key performance areas for the business across area of responsibility. Establish feedback loops to measure ROI on successful solutions and report back on progress to leader and/or business leadership

Financial Management/ Budget and Cost Control

• Develop regional budgets and plans. Work closely with Finance for budgeting exercises and reporting
• Manage and monitor the budgetary needs of the region in line with business objectives
• Forecast, plan, develop and review the budget and secure the necessary approvals
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios     
• Ensure Vendor & IT costs are effectively managed
• Optimise resource utilisation in the region

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Drive policies, procedures and governance in alignment with centre, addressing gaps in SOPs
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Ensure effective and efficient service escalation processes are in place regionally and central integration
• Continuously review key risks, issues and dependencies and set mitigation actions

Continuous Improvement

• Play a critical role in creating thought leadership (Area-specific trends, industry best practice) within the Regional BU space
• Research and keep abreast of new innovations, identify and share leading practices, concepts and benchmarks on a continual basis with own teams
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace
• Identify new revenue streams and market growth opportunities to expand market presence
• Monitor true-value metrics to measure the impact and benefit of the function to MTN SA

People Leadership

• Set integrated goals and objectives for the Regional team within MTN in order to achieve a future-focused, future-fit high-performing organisation
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Exhibit leadership qualities to retain talent, drive people initiatives
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Outline, develop and deploy change management practices and activities where required and as guided, and in collaboration with HR colleagues
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour

Qualifications
Education:

• 4-year Commercial/Business/ Engineering Degree
• MBA/Masters in relevant field of study

Experience:
Minimum 8 years’ experience including:

• General Management experience in a commercial/telecommunications environment
• Senior Management track record of 5 years or more; with at least 3 years within the telecommunications environment
• Worked across diverse cultures and geographies
• Proven track record of business operations management in global/multinational company
• Proven track record of P&L Management
   

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Responsibilities
Key Performance Areas    

Measures (KPIs for job)
Key Job Responsibilities    

• Segment Management
• Drive the effective implementation of MTN SA’s Mass segment value propositions focussing on Pre-paid promotions; GTM; customer experience design, ensuring maximum market penetration, growth and profitability 
• Understand the relevant market and customer behavioural needs, trends and develop relevant Pre-paid promotions to meet those needs.
• Manage, monitor and optimise the customer experience (internal and external) of the segment at all touch points     As per business plan

Governance

• Ad-hoc, operational and tactical meeting
• Set up / participate in ad-hoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Propose any operational changes to management  

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Senior Manager.
• Provide input into the review of all promotions initiated;
• Provide the necessary briefs (pricing, brand, retail, CVM, training, terms and conditions, etc) within the timelines stipulated per project.
• Review key risks, issues, and dependencies and set mitigation actions.

Performance

• Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
• Create and monitor plan for continuous improvement    As per business plan
• Reporting
• Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary    As per business plan

Operational Delivery
General:

• Operationally execute the Mass segment business plan, focusing on the Pre-paid customer promotions, aligned with the GTM model; 
• Ensure synergy across the functional areas through effective management of inter-functional relations and activities; 
• Ensure that local business requirements for key Mass Customer Value Management (CVM) are defined, including campaign management and measurement systems;
• Manage the implementation of marketing frameworks for the Mass segment and ensure it is increasing brand presence across the customers in this segment; and
• Manage the segment delivery of the monthly Deal Book – Y’ello Trader ensuring the brief is finalised and communicated within the timelines provided and content is accurately represented.
• Ensure that local Masscustomer contact rules are in compliance within the MTN Group;

Value Propositions:

• Work inter-functionally to define the MTN SA’s Mass segment promotions (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market; 
• Development of promotional propositions using quantitative and qualitative customer insights; Review and provide input into the business cases for these CVPs.
• Drive and manage the implementation MTN SA‘s Mass segment customer promotions, ensuring alignment to MTN SA’s overall Customer Value Proposition and

Qualifications
Job Specifications/ Minimum and Preferred Requirements
Education / Business Degree    

• Minimum of 3 year degree/diploma qualification
• Masters advantageous 
• Fluent in English

Work Experience    

• Min 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous both mobile and home)
• Manager track record of 3 years or more, with at least 1 year in relevant sector/industry
• Experience in designing customer value propositions with a focus on promotions and driving the implementation of the GTM at an operational level is advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous