Manager, Fraud Risk Manager, Card Issuing - GP, Johannesburg, 3 Simmonds Street at Standard Bank Group

Job Description

• To implement measures for pro-active identification, execution, and measurement of a consistent approach to client experience through adoption of minimum standards, frameworks, and rules across PPB SA fraud value chain whilst continuing to transition to a platform business. Identify and manage the resolution of friction points to improve the overall client experience as it relates to fraud risk management of PPB SA.

Qualifications

• Degree in Banking or NQF 7 equivalent  qualification

Experience Required

• 5-7 years experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

Additional Information

Behavioural Competencies:

• Checking Things
• Convincing People
• Directing People
• Embracing Change
• Examining Information
• Following Procedures
• Producing Output
• Providing Insights
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Product and Services Knowledge
• Query Resolution
• Telephone Caller Handling