Jobs at Standard Bank Group

Job Description

• To analyse, assess and pay valid funeral claims within 48 hours from the time the last   document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.  Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.

Qualifications

Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5
Experience Required
Insurance Legacy & Enablement
Insurance

• The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• NPS score of >80%
• ENPS Participation
• Refer all suspicious claims to Fraud operations.
• To Achieve fraud savings, target as set out by business.
• 0% errors on Quality Assurance rating
• Finalize a minimum of 20 claims per day.

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Job Description

• To translate business unit strategy into product portfolio strategy and provide oversight and direction over the development of fit-for-purpose solutions for a product portfolio (e.g., Transactional, Lending, Card CAF, Fleet, Card, Merchant solutions etc.).  Grow the product portfolio whilst optimising portfolio channel behaviour in alignment with segment value propositions and country strategies.  Responsible for overall risk and financial management of the portfolio.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce
Experience Required
Business Enablement
Business & Commercial Banking
More than 10 years

• Proven track record of delivery in a senior product, financial and risk management capacity in a leading financial institution. Proven track record of interpreting and practicing integrated product, financial and risk management principles. Experience in process re-engineering and change management. Experience in management of financial objectives, both value creation and cost reduction, managing ROE targets considering profitability measures and capital.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Embracing Change
• Empowering Individuals
• Interacting with People
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Seizing Opportunities
• Team Working

Technical Competencies:

• Customer Understanding ( Consumer Banking)
• Financial Planning
• Product Knowledge (Consumer Banking)
• Risk/ Reward Thinking
• Written Communication

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Job Description

• To provide Coverage, Personal and Private Banking as well as Business and Commercial Markets with wholesale deposit interest rates for new investments and/or to retain current investments.

Qualifications

Type of Qualification: Degree
Field of Study: Commerce or Finance (e.g. B Com)

Experience & Knowledge Required

• 3-5 years’ banking experience preferably in a similar function
• Knowledge of competitor offerings.
• Knowledge of SBSA products, services, systems and procedures.
• Knowledge of money market.
• Knowledge of the various trading systems.
• Understanding of treasury liquidity management.
• Knowledge of the rate quoting convention.
• Understanding of branch investments.
• Understanding of Standard Bank’s branch and customer network.
• Understanding of financial markets.
• Understanding of economics.

Additional Information

Behavioural Competencies:

• Challenging Ideas
• Embracing Change
• Empowering Individuals
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management

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Job Description

• To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions.

Qualifications

Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus

Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking
• Proven experience in relationship management, financial advisory, or credit analysis for business clients
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required

Additional Information

Behavioural Competencies

• Directing People
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Following Procedures

Technical Competencies

• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Risk Identification

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Job Description

Job Description:

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

Educational Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

Work Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage

Additional Information

Behavioural Competencies:

• Articulating Information
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport

Technical Competencies:

• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness

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Job Description

• Translates the strategic Business Banking objectives into day-to-day tactical plans that will align to the segment's client value propositions. Responsible to lead a team of support bankers that will provide a proficient support function to the Premium, Growth Banking teams by understanding what matters to the client. To take responsibility for end-to-end people management practices, high-risk routine compliance and client relationships.

Qualifications

Qualifications and Experience

• A relevant tertiary qualification in Business Management, Finance, or a related field is usually required. A Bachelor's Degree in Business Management or Finance is often preferred or ideal.
• Prior banking experience is important, typically at least 4-5 years in relationship management within commercial or business banking.
• Managerial or leadership experience of 1-2 years is often preferred.
• Knowledge areas include business economics, customer relationship management, credit principles, banking practices, regulatory requirements (such as FAIS and FICA), and sector-specific financial analysis.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Business Acumen (Audit)
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)
• Financial Acumen
• Product Knowledge (Business Banking)

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Job Description

• To implement measures for pro-active identification, execution, and measurement of a consistent approach to client experience through adoption of minimum standards, frameworks, and rules across PPB SA fraud value chain whilst continuing to transition to a platform business. Identify and manage the resolution of friction points to improve the overall client experience as it relates to fraud risk management of PPB SA.

Qualifications

• Degree in Banking or NQF 7 equivalent  qualification

Experience Required

• 5-7 years experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

Additional Information

Behavioural Competencies:

• Checking Things
• Convincing People
• Directing People
• Embracing Change
• Examining Information
• Following Procedures
• Producing Output
• Providing Insights
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Product and Services Knowledge
• Query Resolution
• Telephone Caller Handling

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Job Description

• To shape, plan, lead Portfolio delivery providing expert Engineering skill, directing system capabilities, priorities, resources ensuring solutions are developed,maintained to standards, practices. To synthesize, mature Engineering Practices (Software; Quality; Change & Release; DEVOPS) across Portfolio delivery teams (5-12 teams).Lead, manage resources: software; quality engineers, technical system team (50-80 resources), building capacity, capability, competencies in Engineering team.

Qualifications

• Post Graduate Degree: Information Technology (Min)

Additional Information

Experience Required: Software Engineering

• 8-10 years: Proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. Minimum 3-5 years' experience as a senior manager running a portfolio of 10+ technical experts.
• More than 10 years: Come from a background of full lifecycle design and development covering solution design, application design, development, testing and maintenance, network software, operating systems, multi-tier environments, desktop and workgroup software, middleware, server technology, fault tolerant environments, development tools. Broad experience of application development methodologies, data base methodology, programming languages, data base concepts and IT infrastructure and operations.
• More than 10 years: Proven track record to a broad spectrum of stakeholders including senior executives. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working with cross-functional teams fostering collaboration and team work. Exposure to broad business and financial management type experience, specifically within the banking sector. Good understanding of the Standard Bank IT environment

Corporate & Investment Banking experience (Required)

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Embracing Change

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)

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Job Description

• To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification: 

• NQF Level 5

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing

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Job Description

• To service the members and employers within the employee benefits scheme by facilitating administrative functions such as billing, claims, credit control and general pension fund queries. The primary objective is to ensure the smooth running of the scheme. To support the SBFC employee benefits representatives with onboarding new business deals and ensure regulatory compliance checklists are met as required by internal processes and internal requirements.

Qualifications

Type of Qualification: Diploma
Field of Study: Generic Management, Office Administration
Experience Required
Personal Banking
Personal and Private Banking
1-2 years

• Client management experience

3-4 years

• Experience within the pension fund environment including product, process and regulation.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Understanding People
• Upholding Standards

Technical Competencies:

• Application Knowledge for Support
• Benefits and Compensation Administration
• Creative Problem Solving
• Project Management (Project Mgmt)