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  • Posted: Nov 25, 2021
    Deadline: Not specified
  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
    Read more about this company


    Manager Fraud Solutions Investigations (Everyday Banking)

    Job Description


    The high level duties of the role:

    • Act as a conduit between the card business and the Fraud Strategy to effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.

    • Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.

    • Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.

    • Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.

    • Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.

    • Perform governance and oversight as a leader on selected management/steering committees.

    • Provide guidance and control governance oversight with regard to employees target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.

    • Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.

    • Take responsibility for the team of staff in the division to ensure effective delivery.

    • Develop a high performing team by embedding formal performance development and informal coaching.

    • Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements


    • B degree or equivalent NQF level 7 qualification  

    • At least 3 years supervisory or leadership experience

    • At least 5 years of prior experience in loss prevention/risk management including operations management experience

    • At least 3 years Fraud experience in a Banking environment

    • Fraud investigation experience would be an advantage


    • Great Team environment

    • Balanced colleague experience

    • Opportunity to influence and interact with senior leadership



    TA to complete, along the lines of:

    • Preference will be given to South African citizens and permanent residents of South Africa in possession of proof of Permanent Resident Status.

    • The appointment will be made in line with the Divisional Employment Equity Strategy.

    • There is no referral plan linked to his requisition.

    • Closing date: Midnight: 4th of Dec 2020


    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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