Available Vacancies at Momentum Metropolitan Holdings Limited

Role Purpose    

• To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements    

Qualifications

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS Credits
• RE5

Experience

• 5 years in commercial motor claims
• Intensive knowledge of commercial insurance products

Duties & Responsibilities    

• Handling / settling motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients / brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing Clients / Brokers with the highest standard of service
• Providing Clients / Brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization / management
• Attending to any other tasks as may be assigned from time to time

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player

Closing Date    

• 2026/03/28

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Role Purpose    

• The Retail Business Consultant crafts passionate, energetic, and meaningful partnerships with Independent Financial AdvisersIFAs that will stand the test of time. Product, market, and sales intelligence will set them apart from their counterparts.
• The consultant/IFA relationship will be strengthened by ease of doing business, first-class services, deep business analysis and continuous improvement of the IFA's business.

Requirements    

Qualifications:

• 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
• Willingness to study towards the degree and recognition of prior learning if you have 3+ years of experience in the IFA industry.
• CFA and/or CFP® is an advantage.

Experience:

• 3 to 5 years financial service industry experience.
• 1 to 3 years relevant industry related sales experience.
• Experience in Momentum Myriad and Investo products is an advantage.
• Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business assurance.
• Knowledge of financial services industry, insurance products and regulatory & legislation is advantagous.

Duties & Responsibilities    

Engage:

• Be visible to the IFA in order to understand their needs and drive their value proposition.
• Visit the IFA and IFA office based on a defined plan and deliver a message. • Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
• Present the professional, disciplined nature of the IFA Agenda and minutes of all meetings.

Enthuse:

• Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
• Ensure long-lasting, deep, and meaningful relationships with the IFA.
• IFAs to move from non-active supporters to active supporters, to ambassadors.

Educate:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum.
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings.
• Enable better financial planning and advice outcomes.

Enable:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings \
• Enable better financial planning and advice outcomes.
• Achieve and/or exceed the minimum production targets and the minimum productive IFAs required.

Competencies    

• Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
• Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
• Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.

Closing Date    

• 2026/03/25

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    

Qualifications

• Matric or equivalent NQF Level 4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 credit FAIS recognised qualification

Experience

• 3-5 years’ working experience in the insurance industry environment
• A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
• Class of Business 3 and 7 (Preferable)

Skills and Knowledge

• Relationship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
• People Management

Other requirements

• Driver’s license and own vehicle

Duties & Responsibilities    

INTERNAL PROCESS

• Managing a team of Financial Advisors
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies, and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

Closing Date    

• 2026/04/06

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Role Purpose    

• The Litigation Consultant is responsible for managing and overseeing litigated and potentially litigated claims within short-term insurance lines (e.g., motor, non-motor, liability).
• Ensures cost-effective settlements, compliance with legal and regulatory requirements, and provides strategic guidance to internal stakeholders and external legal service providers to reduce claims costs and litigation exposure.

Requirements    

• Law Degree or Legal Diploma ( paralegal )
• Admitted attorney (Advantageous)
• 3-5 years extensive litigation claims experience
• 3-5+ years experience in Short-Term Insurance Claims including;
• Motor, Non-motor or Liability claims
• Litigated claims handling
• Working with Panels Attorneys
• Experience in alternative dispute resolution beneficial
• Experience and Knowledge in Civil procedure and litigation processes

Duties & Responsibilities    

Claims & Litigation Management

• Manage a portfolio of litigated and complex claims from inception to finalisation.
• Assess merits, liability, quantum, and legal risks associated with claims.
• Recommend appropriate legal strategies, including settlement, repudiation, or defence.
• Draft instructions to attorneys and monitor progress of litigation.
• Review summonses, plea documents, affidavits, and settlement agreements.
• Evaluate legal opinions to determine best-case and worst-case outcomes.
• Regulating and maintaining legal costs

Stakeholder Engagement

• Work closely with panel attorneys, advocates, investigators, and adjusters.
• Provide expert advice to Claims Consultants and Supervisors on litigation matters.
• Engage with brokers, clients, and third parties to negotiate settlements.

Cost Control

• Ensure litigation costs are managed effectively and within budget.
• Review attorney fee notes to verify accuracy and compliance with agreed structures.
• Identify opportunities for cost savings and improved claim outcomes.

Compliance & Governance

• Ensure all litigation activities comply with FAIS, POPIA, TCF, and other regulatory requirements.
• Maintain accurate claim records and documentation.
• Participate in audits and provide required documentation.

Reporting & Analytics

• Prepare monthly litigation reports, including trends, aged litigation matters, and performance of legal service providers.
• Identify root causes of litigated matters and recommend process or policy enhancements.

Competencies    

• Customer Service Focus
• Conflict Management
• Risk Awareness
• Good report writing skills
• Excellent Interpersonal and Communication skills (Verbal and written)
• Judgement and Problems-solving skills
• Negotiations Skills
• Attention to Details
• Adaptability

Closing Date    

• 2026/03/25

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Role Purpose    

• The Technology Data Architect designs and governs enterprise-grade Azure data platforms, delivering secure, scalable, and high-performance solutions aligned to business and regulatory needs. The role drives data modernization, analytics, automation, and integration, reporting to the Enterprise Solutions Architect.

Requirements    

Qualifications

• Relevant 3–4 year IT or Business qualification (BCom, BSc, or equivalent)
• Relevant Microsoft/Azure certifications advantageous

Experience

• 7+ years enterprise data architecture experience
• Proven delivery of large-scale data platforms (cloud and hybrid)
• 5+ years insurance industry experience

Strong expertise in:

• Azure data services (SQL, Synapse, Cosmos DB, Data Lake, Data Factory)
• Data modeling (dimensional, star/snowflake schemas, semantic layers)
• Data governance, MDM, quality, and observability frameworks
• Power BI and automation tools
• Cloud security and compliance (POPIA, GDPR)
• DevOps, CI/CD, Infrastructure-as-Code

Duties & Responsibilities    

Architect Scalable Data Platforms

• Design and implement Azure-based data solutions (Azure SQL, Synapse, Cosmos DB, Data Lake, Databricks, Dataverse).Ensure performance, resilience, cost optimization, and security.Establish conceptual, logical, and physical data models aligned to business domains.

Lead Data Modernization

• Transform legacy systems into cloud-native architectures.Oversee migration strategies, schema conversion, data mapping, and validation.Promote adoption of modern analytics and data services.

Data Governance & Compliance

• Define and enforce standards for data lifecycle management.Ensure compliance with POPIA, GDPR, and internal governance frameworks.Support metadata management, lineage tracking, cataloging, and sensitive data monitoring.

Enable Analytics & Business Intelligence

• Deliver integrated analytics solutions using Power BI, Azure Analysis Services, and Azure Machine Learning.Support semantic modeling and KPI standardization.Collaborate with business units to deliver actionable insights.

Application Integration & Automation

• Provide architectural guidance for data-driven applications.Enable integration across Microsoft 365, Power Platform, and Dynamics 365.Implement CI/CD, Infrastructure-as-Code (Terraform), and automated data pipelines (ADF, Power Automate).

Data Quality & Observability

• Implement data quality frameworks and monitoring standards.Leverage Azure Monitor, Purview, and related tools to ensure lineage, reliability, and performance.

Leadership & Collaboration

• Work across architecture, engineering, and business teams.Participate in governance forums and steering committees.Mentor junior architects and promote continuous learning.

Competencies    

• Interpreting data: Applies strong analytical and technical expertise to design robust data models, evaluate quality, assess performance, and make sound architectural decisions.
• Examining information: Analyses complex data environments, integrations, and risks; solves architectural and migration challenges methodically.
• Upholding standards: Ensures compliance, security, governance, and architectural discipline across data platforms (critical in insurance and regulated environments).
• Convincing people: Influences engineers, architects, and business stakeholders to adopt standards, modern platforms, and best practices.
• Embracing change: Drives cloud modernization and transformation initiatives; adapts architecture to evolving technologies and regulatory requirements.

Closing Date    

• 2026/03/28

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Role Purpose    

• The HC Consultant role works closely with the Human Capital business partner to coordinate and provide supports to HC projects and practices relating to onboarding, offboarding, employee benefits, employee wellness, IR and data.
• Additionally, the role helps to establish control systems, review processes and stays updated with advancement in the field.

Requirements    

Qualifications:

• Degree (NQF 7) in Industrial Psychology or Human Resource Management 
• Post Graduate Degree/Diploma in human resources or any other relevant field (advantageous)

Experience:

• 3–5 years’ experience in a HR role  operations role
• Previous experience as in a generalist or specialist function is advantageous  
• Experience in financial services will be an added advantage
• Skilled in Excel and Excel functions such as VLook-Up, Graphs and Pivot Tables
• 2-3 years’ experience with human capital reporting and data preferred
• 2-3 years’ experience working with payroll preferred
• Experience with EE forum advantageous

Duties & Responsibilities    

Onboarding and Induction and Offboarding

• Proactively engage with employee’s pre-employment to enhance employee experience.
• Track and drive on-boarding and induction process. 
• Maintain and update on-boarding and induction documents and follow up on outstanding.
• Liaise with leaders and human capital business to ensure successful induction of new employees
• Coordinates the offboarding process and ensure all forms are completed and system deactivation is done.
• Works closely with the Human Capital business partner to track onboarding and retention statistics.
• Ensures and coordinates employee retirement process.

Employee Benefits and Remuneration

• Provide support to employees on employee benefits such as health benefits, retirement plans etc. 
• Assist employees complete and submit relevant paperwork and ensure compliance is within legislative requirements and standards.  
• Provide support and guidance on HC processes, policies and procedures and benefits (such as performance excellence, annual increase, bursaries, Parental leave, leave surrender, long service etc.) and employee benefits.  
• Provide support and guidance on Sales Remuneration
• Keep all Sales contracts ,addendums and document of record updated

Administration, Data and Reporting

• Be the custodian of HR Administration for onboarding, offboarding, benefits, wellness, IR and Data.
• Completes and updates all letters, contracts, benefits documentation in an accurate and timely manner.  
• Provides regular and thorough HR reports to assigned business areas and HR leadership team.  

Co-Ordinate stay and exit Interviews

• Process updates on HR policies and procedures within required template including process flows generation. 
• Provide guidance on and interpret benefits and policies according to our clients' Conditions of Service as well as the rules and regulations governing these.  
• Ensure all employee files are up to date with all documentation electronic employee files-where there is outstanding documentation, flags to the HCBP and partners to ensure they are updated.
• Ensures accuracy of all employee data by tracking employee workforce profile monthly.
• Day to day admin when and where required.
• Assists and runs with IOD, UIF claims.

Employee Relations (IR)

• Labour relations administration (disciplinary hearings, incapacity, grievances). 
• Support the business in Disciplinary matters, ensure IR policies are consistently adhered to within the business. 
• Coordinates and attends (as and when required) disciplinary hearings (scheduling of chairperson, review initiators packs etc.) 
• Capture, file and scan all disciplinary documentation to the relevant employee’s file (i.e. capturing of warnings). 
• Assist in the gathering of evidence and case information for CCMA matters. 

Employee Wellness

• Plays a pivotal role in promoting the adoption and use of wellness programmes within MDS
• Assists HCBP with wellness referrals and
• Initiates wellness programmes and projects for MDS

Learning and development

• Works closely with the Learning Business Partner to ensure to rollout and tracking of all learning related initiatives within MDS – digitally trans
• Supports defining the learning strategy and all training plans - capabilities
• Collect and collate and report on training that happened within MDS on a monthly basis
• Maintain bursary processes within MDS. Ensures employee bursary records up to date.
• Support Learning Business Partner with the submission of the WSP and ATR annual submissions
• Talent management, succession planning and performance management
• Provides ongoing support for talent management and succession planning initiatives within MDS.
• Provides ongoing support for the employee performance related initiatives within MDS.
• Provides ongoing support to the implementation of career management and career paths initiatives within MDS.
• Liaises with MMH group to ensure all Talent management initiatives are implemented In line with group strategy.
• Talent management, succession planning and performance management
• Supports the recruitment, onboarding, development of MDS graduates or any other special recruitment programmes.
• Coordinates and supports the compiling and updating of all role profiles within MDS.

Client

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on expectations to clients and internal and external stakeholders in order to ensure that client expectations are managed
• Attend key meetings and filter to HC team
• Identify resources and stakeholder required for the execution or implementation of the project

Competencies    

• Interacting with people : Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
• Drives for results. Drives a sense of urgency, focus, accountability, agility, and execution to deliver business results.
• Taking Action : Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
• Checking Things: Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• Upholding Standards : Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
• manages self and relationships with others and provides perspective in difficult situations.
• Showing Composure : Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
• Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.

Closing Date    

• 2026/03/28

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Role Purpose    

• Client Service responsibilities in respect of Zestlife Insurance Products.
• Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practised and achieved in all duties performed and services provided to Zest life customers.

Requirements    

• Grade 12/ Matric Qualification
• Intermediary MS Office skills (Excel, Word, Outlook)
• Individual life policy administration knowledge and experience
• Medical Aid understanding and servicing experience
• 2 years proven client service/call centre experience
• Ability to apply administration principles and work with detail and with a high level of accuracy

Duties & Responsibilities    

• To be logged into the Client Services inbound telephone queue and touchpoint for a minimum of six and a half hours each day and to take and resolve approximately 30 calls per day.
• To resolve all telephonic queries and requests from start to finish in a professional and timeous manner.
• To strive to achieve 0 lost calls with lost calls not exceeding 3% per day.
• To respond to and resolve approximately 10 general workflow e-mail requests per day within TAT of 24 to 48 hours and to not exceed this response time.
• To maintain and update your tasks in your To Do List on the system for daily management reporting.
• To note all telephone calls made or received on the claim and/or policy record.
• To adhere to the Quality Assurance criteria set out for call and email quality and to meet and strive to exceed the 90% QA standard set for the team.
• Ensure the clients claim query expectation is adequately addressed.
• To notify the Manager of any priority claims for escalation or complaints received.
• To always follow the QA and disclaimer process and verify all clients and to check the policy option details, and commencement date first before providing any information to a client.
• To apply the coaching feedback received from the QA department.
• Update the clients contact and medical aid details where necessary on the policy and process minor policy changes that is within your authority as approved by management.
• To forward client requests received telephonically for policy changes and quotes that are not within your system processing role to the info mailbox for allocation to the various department to action the client’s request.
• To always try to retain clients phoning in to cancel their policy cover.
• To be pro-active and to assist the clients with their queries by applying the TCF principles.
• Be proactive, creative and use your initiative in resolving queries.
• To always engage with Zestlife clients in a professional, courteous and friendly manner and to achieve first call resolution.
• Think of working smarter and of ways to improve the process to add value to the client’s interaction experience when contacting Zestlife.
• You are responsible to ensure that you consistently achieve your daily, weekly, and monthly targets.
• You are responsible to ensure that you fully understand the Zestlife products, the policy administration and claims processes including the systems, so that you can operate efficiently and are competent in your job as, a client services call centre and correspondence administrator.

Competencies    

• Communication skills
• Negotiation skills
• Time management
• Planning & organising
• Initiative & problem-solving
• Proactivity & creativity
• Understanding the bigger picture
• Works well independently & in a team
• Handles pressure & setbacks
• Target-driven & self-motivated

Closing Date    

• 2026/04/07

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Role Purpose    

• The Operations Oversight and Control Analyst is responsible for supporting the operational integrity of the Personal Share Portfolio (PSP) platform within Momentum Wealth. The role focuses on ensuring accurate trade processing, reconciliation of cash and holdings, oversight of external providers, and maintaining high levels of data integrity across the investment platform.
• This role requires a strong understanding of investment administration, stockbroking processes, and platform operations to ensure efficient processing, accurate reporting, and adherence to regulatory and operational controls. The successful candidate will work closely with internal stakeholders, PSP providers, custodians, and service teams to ensure the smooth functioning of PSP administration processes.

The successful candidate will demonstrate:

• Strong ownership and accountability for operational accuracy.
• A control-focused mindset with high attention to detail.
• The ability to work effectively under pressure and meet deadlines.
• Curiosity and initiative to investigate operational issues and drive solutions.
• A commitment to continuous improvement and operational excellence.

Requirements    

• Relevant degree in Finance, Investment Management, Financial Markets, Accounting, or a related field.
• 4 – 7 years’ experience in investment operations, wealth platform administration, stockbroking operations, or investment administration.
• Experience working with share portfolio administration, trade processing, or reconciliation environments.
• Good understanding of equities, cash management, corporate actions, and the trade lifecycle.
• Experience working with investment platforms, broker systems, or fund administration systems.
• Experience performing reconciliations between internal systems and external providers would be advantageous.
• Post-graduate qualification or progress toward a professional investment or financial qualification would be advantageous.

Duties & Responsibilities    

Operational Oversight & Controls:

• Monitor key operational risk indicators (e.g. reconciliation breaks, trade failures, late settlements).
• Perform root cause analysis on recurring operational issues and recommend control enhancements.
• Support the identification, documentation, and remediation of operational risks and incidents.

Platform Operations:

• Support the day-to-day operational management of the Personal Share Portfolio (PSP) platform by ensuring that transactions, workflows, and operational processes are processed accurately and within agreed service levels.
• Investigate and resolve operational issues, exceptions, or data discrepancies that arise within the platform environment.

Trade Processing and Portfolio Administration:

• Facilitate the processing of PSP investment instructions, including investments, withdrawals, and portfolio transactions.
• Maintain accurate records of portfolio activity, holdings, and cash balances, ensuring that all transactions are processed and recorded correctly.

Reconciliations and Data Integrity:

• Perform regular reconciliations of cash balances, security holdings, and transactional activity between internal systems and external PSP providers.
• Investigate discrepancies, resolve reconciliation breaks, and ensure the accuracy and integrity of portfolio and transaction data.

Provider and Stakeholder Coordination:

• Work closely with PSP providers, custodians, brokers, and internal stakeholders to support operational processes and resolve queries or issues.
• Assist with the onboarding of new providers and maintain effective working relationships to ensure smooth operational collaboration.

Reporting, Risk and Compliance:

• Support operational reporting, regulatory requirements, and internal control processes related to PSP administration.
• Ensure activities comply with relevant policies, procedures, and regulatory requirements while contributing to the ongoing improvement of operational processes.
• Support internal and external audits by providing operational evidence and analysis.
• Maintain documentation of key operational controls and procedures.
• Analyse operational data to identify trends, systemic issues, and opportunities for process improvement.
• Contribute to management information and dashboards related to platform performance and control effectiveness.
• The above responsibilities are not exhaustive and may evolve in line with business requirements.

Competencies    

• Strong understanding of investment administration and wealth platform operations.
• Excellent analytical and problem-solving abilities.
• Strong reconciliation and data analysis capability.
• High attention to detail and strong control mindset.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong interpersonal and stakeholder management skills.
• Ability to investigate operational issues and drive resolution.
• Strong communication skills with the ability to engage with both internal and external stakeholders.
• Proactive and solution-oriented approach to operational challenges.

Technical Skills:

• Advanced Microsoft Excel skills, including data analysis and reconciliation techniques.
• Experience working with investment administration platforms or broker systems.
• Ability to analyse and interpret large data sets.
• Understanding of trade lifecycle processes including execution, settlement, and corporate actions.

Closing Date    

• 2026/03/29

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Role Purpose    

• To process medical expense shortfall (Gap cover) claims in accordance with stipulated service levels and policy conditions.

Requirements    

• Matric
• Computer literacy
• FAIS FIT and proper, including RE5
• At least 2 years of experience in short-term or medical health and accident insurance handling.
• At least 2 years of client service experience.
• Good knowledge of the local health industry, including the application of ICD-10 and BHF tariff codes
• Knowledge of the OWLS system is advantageous.

Duties & Responsibilities    

• Coordinate gap cover claims received from contracted medical schemes to ensure a seamless claims experience for mutual customers.
• Address client and broker queries within the stipulated time frame.
• Ensure all registered claims are assessed and administered effectively and efficiently in accordance with relevant legislation and policy wording.
• Communicate with relevant medical schemes via email or telephone regarding outstanding documentation.
• Accurately and completely capture clinical details in the OWLS claims administration system.
• Monitor system communications related to claims to keep customers and brokers updated on the claims process.

Competencies    

• Results and solution-driven
• Strong focus on client centricity and service excellence
• Strong problem-solving and decision-making capabilities
• Analytical with attention to detail
• Resilience and ability to work under pressure
• Effective communication skills and professional client management

Closing Date    

• 2026/04/06

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Role Purpose    

The role is responsible for the management of all price files in the Business System Solution area including the management of:

• Scheme, Modifier and Network rates
• Maintenance of network providers
• Maintenance of relative value units RVU
• Maintenance of rand conversion factors RCF
• Escalated tariff related queries
• Reporting on tariff discipline related queries
• Maintenance of Provider Masterfile
• Claims reprocessing

Requirements    

• Matric (Grade 12)
• Business or Management degree or studying towards will be advantageous
• Minimum of 3 - 5 years' experience in the claims operations environment is essential
• In depth understanding of reference price lists and industry standard pricing structure is essential
• A clinical qualification or extensive clinical knowledge will be advantageous
• High level of proficiency in Healthcare and Medical Scheme administration landscape

Duties & Responsibilities    

Operational Management

• Managing the day-to-day operational functions by ensuring Momentum Health Solutions meets and exceeds SLA’s.
• Provide insights into what is driving transactional trends and provide innovative solutions to improving unnecessary volumes into Momentum Health Solutions environment.
• Actively pursue improvement in quality of back-office function processing.
• Oversee enquiry investigations and ensure that responses are comprehensive and well-constructed.
• Participate in regular operational and other forums as required by clients All Momentum Health Solutions clients).
• Creating a positive working environment and optimise human capital outputs and quality.
• Management of Leave, overtime and productivity for team.

Performance Management of team.

• Report on monthly / quarterly performance for the area under review as required by Scheme / Internal Stakeholders.
• Manage departmental budgets and employer asset base (hardware, software etc.)
• Ensure functional compliance with the Medical Scheme's Act.

Audit Function

• Ensure that functional area perfects audit findings and where these occur facilitate remediation within timelines agreed with internal/external auditors.

Stakeholder Management

• Drive collaboration with internal stakeholders to ensure optimal value chain service delivery.
• Develop sound relationships with customer in order to foster trust and credibility.
• Attend industry platforms to ensure MH visibility.
• Ensure compliance with internal and external requirements.

Competencies    

• Business Acumen
• Client / Stakeholder Commitment
• Drive for Results
• Leads change and Innovation
• Motivating and Inspiring Team
• Strategic Thinking
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent

Closing Date    

• 2026/04/03

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Role Purpose    

• The Clinical Coding Specialist is accountable for defining, governing and enabling clinical coding frameworks across the organisation to ensure accurate claims adjudication, appropriate benefit design and effective healthcare risk management.
• The role translates clinical practice into structured coding logic, ensuring alignment between clinical policy, tariff application and system execution. This includes defining coding standards, validating coding outputs, advising on complex coding and funding scenarios, and embedding coding frameworks into clinical policies, provider engagement models and claims systems.
• The Clinical Coding Specialist operates as the subject matter authority on coding strategy and integrity, ensuring that coding practices are clinically appropriate, operationally executable and financially sustainable.

Requirements    

• A tertiary clinical qualification (e.g. Nursing degree or equivalent).
• Clinical Coding qualification, at the level of  Intermediate Training in Complete Current Procedural Terminology (CCSA)/ ICD-10.
• With significant demonstrated experience in clinical coding within a healthcare funder or administrator environment.

5+ years experience (with clinical qualification) OR 10+ years experience (clinical coding qualification) in:

• Clinical Coding
• Claims adjudication
• Medical care/medical scheme environment.
• Experience in International Classification of Diseases 10th Revision (ICD-10), Complete Current Procedural Terminology (CCSA), Reference Price List (NHRPL/RPL), and Clinical Societies coding frameworks.
• Tariff application and billing logic.
• Translating coding rules into system logic.
• Developing or maintaining coding rules, crosswalks and reference tables.
• Supporting clinical policy and benefit design through coding frameworks.
• Working across clinical, operational and system teams.

Duties & Responsibilities    

• Define and maintain clinical coding standards and governance frameworks across the organisation.
• Translate clinical policies into clear, enforceable coding logic within claims and authorisation systems.
• Design and implement coding rules, validation logic and crosswalks to support accurate adjudication.
• Provide authoritative guidance on: Appropriate code selection, Tariff application, Coding exclusions and risk scenarios, Relative value units (RVUs).
• Analyse claims and coding data to identify: Leakage, Misaligned coding practices, System or rule gaps, Financial risk, Coding errors and compliance risk.
• Drive continuous improvement through: Rule enhancements, Policy updates, System optimisation.
• Maintain and update coding databases and reference tables in line with industry and regulatory changes.
• Define and enforce coding governance standards across all coding activities.
• Perform validation and QA of coding outputs, including: Routine clinical coding requests, Complex and high-risk cases.
• Ensure consistency and accuracy of coding across: Clinical policy implementation, Claims adjudication, Provider-facing processes, System Rules.
• Identify patterns of: Incorrect coding, Inappropriate tariff application, System inconsistencies.
• Implement corrective actions through: Rule refinement, Policy clarification, Stakeholder guidance.
• Establish and monitor coding quality metrics, audit processes and controls.
• Embed coding frameworks into clinical policy design and updates.
• Ensure policies are: Clinically appropriate, Operationally executable, Aligned to coding standards and billing practices.
• Advise on funding implications of coding decisions, including: Code inclusion and exclusion, Risk of misuse or unintended utilisation.
• Support accurate and defensible: Authorisation decisions, Claims payment outcomes.
• Act as escalation point for: Coding-related funding disputes, Policy interpretation challenges.

Knowledge:

• Medical Schemes Act(131 of 1998).
• Prescribed Minimum Benefits.
• ICD-10 Master Industry Table.
• ICD-11
• International Classification of Health Interventions (ICHI)Complete Current Procedural Terminology (CCSA).

Client Services:

• Serve as the subject matter expert for clinical coding across the business.
• Provide authoritative guidance to:o    Provider teams on coding expectations and tariff interpretation.o    Clinical teams on coding implications of policy decisions.o    Informatics teams on coding structures and reporting logic.
• Systems teams on: Clinical input and review (Age, gender, LOS, LOC, etc) of various (clinical) masterfiles including but not limited to ICD-10, CCSA, etc.  Validating clinical crosswalks, billing rules, etc. Reviewing, updating and adding new underwriting exclusion clinical content. 
• Support resolution of complex coding queries and disputes.
• Ensure clear and consistent communication of coding updates across stakeholders.

Competencies    

• Business Acumen.
• Collaboration.
• Client / Stakeholder Commitment.
• Impact and Influence.
• Drive for Results.
• Self Awareness and Insight.

Closing Date    

• 2026/03/31

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Role Purpose    

• The underwriting Administrator will act as the liaison between the underwriter and the client by communicating decisions, resolving client queries, arranging Fastlane service and completing documents to enable the underwriting process.

Requirements    

• Grade 12 (NQF level 4).
• 1 Year experience in an insurance administration environment.
• Microsoft Office (Outlook, Excel and Word).
• Experience in Employee Benefits is preferred.
• Underwriting administration experience is preferred.

Duties & Responsibilities    

• Answer queries telephonically and electronically.
• Check and update data and underwriting requirements to determine action required on status report
• Complete required documentation as per departmental guidelines.
• Keep abreast of product and industry knowledge in order respond to member queries.
• Identify risks to the company and escalate accordingly.
• Take ownership of client queries and provide first time resolution to ensure client.

Competencies    

• Planning and Organising skills.
• Accountability.
• Attention to detail.
• Customer orientation.
• Communicating with impact.

Closing Date    

• 2026/03/30