Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
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Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 14 May 2026
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Role Overview
- We are looking for a Senior Backend Engineer to design and build high-performance switching systems that route, process, and manage real-time transactions or communications at scale.
- This role is deeply technical and backend-focused, requiring strong experience in low-latency systems, concurrency, and reliability engineering. You will play a key role in building the core systems that power critical flows in our platform.
Key Responsibilities
Core Systems & Switching Logic
- Design and implement switching/routing engines for high-throughput, low-latency systems
- Build systems that handle real-time decisioning, routing, and failover
- Develop and maintain protocol-level integrations (e.g., TCP/IP, HTTP, gRPC, or domain-specific protocols)
- Ensure correctness, ordering, and idempotency in transaction flows
Performance & Reliability
- Optimize systems for latency, throughput, and fault tolerance
- Design for high availability and graceful degradation
- Implement robust retry, backoff, and circuit-breaking mechanisms
- Debug complex production issues in distributed systems
Backend Engineering
- Build and maintain backend services and APIs
- Work with data stores (relational and/or NoSQL) to support high-scale workloads
- Contribute to system design, code reviews, and engineering standards
Infrastructure & Observability
- Collaborate on deployment architecture (cloud or hybrid environments)
- Implement monitoring, logging, and tracing for critical paths
- Improve system visibility and operational readiness
Experience
- 5–8+ years of backend software engineering experience
- Proven experience building high-throughput, low-latency systems
- Experience working on switching, routing, or real-time processing systems (telecom, payments, networking, or similar domains)
Key Competencies
Technical Skills
- Strong proficiency in one or more backend languages (e.g., Go, Java, C++, Rust, or similar
- Deep understanding of concurrency, multithreading, and asynchronous systems
- Experience with network protocols and system-level behavior
- Solid understanding of distributed systems fundamentals
- Experience with databases under high load
Systems Thinking
- Ability to reason about failure modes, edge cases, and system limits
- Strong debugging and performance tuning skills
- Focus on building resilient, production-grade systems
Nice to Have
- Experience with telecom switching (e.g., SS7, SIP) or payment switching (e.g., ISO 8583)
- Experience with event-driven architectures or streaming systems (e.g., Kafka)
- Familiarity with kernel-level or systems programming concepts
- Experience in regulated or mission-critical environments
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Role Purpose
- The Senior Deployments Administrator plays a critical role in supporting Cash Connect’s acquisition and retention objectives by ensuring the efficient, accurate, and timely deployment of devices across the estate.
- This role is responsible for executing and quality‑controlling deployment administration activities including new installations, renewals, upgrades, contract changes, reporting, vetting, and exception management.
- Senior Deployments Administrators also support training, high‑pressure delivery periods, and operational continuity within the Deployments team.
- The role rotates across designated senior focus areas based on business needs.
Primary Focus
- To provide high‑quality deployment administration, vetting, reporting, and support across the full deployment lifecycle — ensuring accuracy, compliance, operational efficiency, and strong internal service delivery.
Key Responsibility Areas & Associated Tasks
Deployment Vetting & Quality Control
- Vet and process renewals, change of ownership (COO), upgrades, downgrades, amendments, and multi‑account requests
- Vet new deals, AODs, induction forms, and technical swop‑outs
- Allocate technical and attacked device swop‑outs
- Ensure all documentation and deployments meet operational standards
Reporting & Operational Monitoring
- Produce and manage daily, weekly, and exception reports, including:
- H2H and upliftment reports
- SOC reports (placements and removals)
- Integration reports (ABSA, FNB, Cash Connect)
- Deployment exception and active device reports
Key collection and upliftment reports
- Compile OPCO reports covering upliftments, renewals, COO, upgrades, downgrades, and new deals
- Manage commission reports (bi‑monthly)
- Deployment Administration Execution
- Action deployment tasks including:
- Installations
- Upliftment
- COO
Upgrades / Downgrades / Movements
- Amendments and multi‑account management
- Resolve Ops and CIT queries related to assigned sites
- Support ad‑hoc deployment requests as required
Stock & Asset Management
- Conduct weekly and month‑end stock takes
- Manage receiving and dispatching of stock
- Ensure accurate stock reporting and reconciliation
Team Support & Enablement
- Assist the Deployments team during high‑pressure delivery periods
- Train and mentor new Deployments Administrators
- Support team leaders with ad‑hoc operational requirements
- Participate in trade shows and demos when required
Experience & Qualifications
- Degree or Diploma in Logistics, Supply Chain Management, Operations Management, or a related field (degree preferred)
- Experience in deployment administration, logistics coordination, or operations support
- Strong exposure to vetting, reporting, quality control, and operational coordination
- Experience working in fintech, payments, logistics, or technical operations advantageous
- Proficiency in Microsoft Office, reporting tools, and operational systems
Key Competencies Required
- High attention to detail and strong administrative discipline
- Structured problem‑solving and accuracy under pressure
- Strong reporting and data handling capability
- Ability to manage multiple tasks and priorities concurrently
- Strong collaboration and internal stakeholder support
- Ability to apply consistent quality standards across deployment processes
Closing Date 11 May 2026
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Job Description
- We are seeking a seasoned Chief Financial Officer (CFO) to provide strategic financial leadership within a regulated insurance environment. This role is accountable for the financial integrity, regulatory compliance, and long-term sustainability of the business.
- The CFO will oversee financial management, capital adequacy, and solvency under the Solvency Assessment and Management (SAM) framework, while ensuring full compliance with IFRS (including IFRS 17), the Insurance Act, and SOX requirements. The role also serves as a key advisor to the CEO and Board on financial performance, risk, and capital strategy.
Key Responsibilities
Strategic Leadership
- Partner with the CEO and executive team to shape and execute business strategy
- Provide financial insights to support growth, product development, pricing, and distribution decisions
- Advise the Board on financial performance, capital management, and emerging risks
Financial Management & Reporting
- Lead budgeting, forecasting, and financial planning processes
- Ensure accurate, timely, and compliant financial reporting (monthly, quarterly, annual)
- Oversee implementation and compliance with IFRS 17 and IFRS 9
- Maintain robust financial control systems and governance frameworks
- Present financial results to the Board, Audit Committee, and executive leadership
Regulatory & Compliance Oversight
- Ensure compliance with the Insurance Act, FSRA, and Prudential Standards
- Oversee reporting to the Prudential Authority (PA) and FSCA
- Manage submission of statutory returns, including QRTs and annual regulatory filings
- Align financial and regulatory reporting frameworks (IFRS vs SAM)
- Oversee tax compliance (income tax, VAT, PAYE)
Capital, Solvency & Liquidity Management
- Ensure compliance with the SAM framework and SCR coverage requirements
- Manage capital adequacy, liquidity, and funding strategies
- Lead ORSA processes, including stress testing and scenario analysis
- Advise on dividend policy and capital optimisation
Risk & Governance
- Support enterprise risk management from a financial perspective
- Maintain strong internal controls aligned with best practice governance
- Contribute to Audit, Risk, and Investment Committees
- Collaborate with Risk, Actuarial, Compliance, and Internal Audit functions
B-BBEE & Transformation
- Oversee financial inputs into B-BBEE reporting under the Financial Sector Code
- Ensure accurate calculation of Total Measured Procurement Spend (TMPS)
- Support transformation strategy through budgeting, tracking, and reporting
- Engage with auditors and verification agencies
Investment & Asset Management
- Oversee investment strategy aligned to SAM and risk appetite
- Ensure effective asset-liability management (ALM)
- Monitor investment performance and regulatory compliance
Actuarial Collaboration
- Partner with actuarial teams on pricing, reserving, and capital modelling
- Translate actuarial outputs into financial insights for decision-making
Leadership
- Lead and develop a high-performing finance function
- Drive a culture of accountability, compliance, and continuous improvement
Key Deliverables
- Audited annual financial statements and regulatory returns
- Accurate and timely management reporting
- Approved budgets and forecasts
- Sustainable capital and solvency position
- High-quality regulatory submissions (PA & FSCA)
- Audit-ready B-BBEE reporting
- Strong financial controls and governance
Minimum Requirements
Qualifications
- Chartered Accountant (SA) – essential
- Postgraduate qualification (e.g. MBA) – advantageous
Experience
- 10+ years’ senior financial leadership experience in long-term insurance
- Minimum 5 years in a CFO or equivalent executive role
- Deep experience in insurance regulatory environments (PA & FSCA)
- Proven track record in SAM, capital management, and regulatory reporting
- Experience engaging with Boards and governance committees
Technical Expertise
- Strong knowledge of insurance regulation, SAM, and prudential standards
- Deep understanding of IFRS 17 and insurance finance
- Advanced financial modelling and analytical capability
Leadership & Competencies
- Strategic thinker with strong commercial acumen
- High level of integrity and governance orientation
- Strong stakeholder management, including regulators and Board-level engagement
- Proven ability to lead and scale finance teams
Performance Indicators
- Financial performance against business plan
- Solvency Capital Requirement (SCR) coverage
- Accuracy and timeliness of regulatory submissions
- Audit outcomes and control environment effectiveness
- B-BBEE reporting accuracy (including TMPS)
- Regulatory compliance and findings
Closing Date 22 May 2026
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Role Purpose
- The Senior Deployments Administrator plays a critical role in supporting Cash Connect’s acquisition and retention objectives by ensuring the efficient, accurate, and timely deployment of devices across the estate.
- This role is responsible for executing and quality‑controlling deployment administration activities including new installations, renewals, upgrades, contract changes, reporting, vetting, and exception management.
- Senior Deployments Administrators also support training, high‑pressure delivery periods, and operational continuity within the Deployments team.
- The role rotates across designated senior focus areas based on business needs.
Primary Focus
- To provide high‑quality deployment administration, vetting, reporting, and support across the full deployment lifecycle — ensuring accuracy, compliance, operational efficiency, and strong internal service delivery.
Key Responsibility Areas & Associated Tasks
Deployment Vetting & Quality Control
- Vet and process renewals, change of ownership (COO), upgrades, downgrades, amendments, and multi‑account requests
- Vet new deals, AODs, induction forms, and technical swop‑outs
- Allocate technical and attacked device swop‑outs
- Ensure all documentation and deployments meet operational standards
Reporting & Operational Monitoring
- Produce and manage daily, weekly, and exception reports, including:
- H2H and upliftment reports
- SOC reports (placements and removals)
- Integration reports (ABSA, FNB, Cash Connect)
- Deployment exception and active device reports
Key collection and upliftment reports
- Compile OPCO reports covering upliftments, renewals, COO, upgrades, downgrades, and new deals
- Manage commission reports (bi‑monthly)
- Deployment Administration Execution
- Action deployment tasks including:
- Installations
- Upliftment
- COO
Upgrades / Downgrades / Movements
- Amendments and multi‑account management
- Resolve Ops and CIT queries related to assigned sites
- Support ad‑hoc deployment requests as required
Stock & Asset Management
- Conduct weekly and month‑end stock takes
- Manage receiving and dispatching of stock
- Ensure accurate stock reporting and reconciliation
Team Support & Enablement
- Assist the Deployments team during high‑pressure delivery periods
- Train and mentor new Deployments Administrators
- Support team leaders with ad‑hoc operational requirements
- Participate in trade shows and demos when required
Experience & Qualifications
- Degree or Diploma in Logistics, Supply Chain Management, Operations Management, or a related field (degree preferred)
- Experience in deployment administration, logistics coordination, or operations support
- Strong exposure to vetting, reporting, quality control, and operational coordination
- Experience working in fintech, payments, logistics, or technical operations advantageous
- Proficiency in Microsoft Office, reporting tools, and operational systems
Key Competencies Required
- High attention to detail and strong administrative discipline
- Structured problem‑solving and accuracy under pressure
- Strong reporting and data handling capability
- Ability to manage multiple tasks and priorities concurrently
- Strong collaboration and internal stakeholder support
- Ability to apply consistent quality standards across deployment processes
Closing Date 11 May 2026
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Job Description
- A vacancy exists for a Junior Rewards Administrator within the Merchant Division, in Cape Town.
- The Community Channels Rewards Team runs a rewards platform for merchants in the informal sector in South Africa. The Junior Rewards Administrator role is involved in creating, tracking and vetting rewards claims on the platform and requires creativity, problem-solving and detail orientation.
Key Responsibilities include, but are not limited to:
- Reviewing and approval of claims made through the Kazang Rewards app
- Designing, scheduling and loading Rewards onto platform
- Owning rewards content calendar – working with Product and Merchant teams for reward content.
- Back-end support, troubleshooting etc.
- Reporting updates and Metabase dashboard creation
- Cluster updates
- Push notifications
In order to be considered for this position, the following requirements must be met:
- Matric
- 1 - 2 years’ work experience
Technical Skills:
- Excel proficiency
- General Computer literacy – PowerPoint, Asana, Teams, Canva.
- Database experience/knowledge
Behavioural Competencies:
- Diligent, self-disciplined
- Attention to detail
- Clear communicator
- Problem solving mindset
- Strong interpersonal and teamwork skills
Closing Date 08 May 2026
Method of Application
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