Operations Data Analytics Team Leader at Discovery Limited

Key Purpose of the role

• The purpose of this role is to provide high level of assurance over the quality, integrity, and reliability of enterprise data, while translating data into actionable insights that support strategic and operational decision making. The role is accountable for overseeing data governance activities, including data and Standard Operating Procedure (SOP) audits and remediation initiatives, with a particular focus on Group Risk products and the critical data assets underpinning key business functions. The position partners closely with senior stakeholders across Operations, Product Development, Business Analysis, and Technology, and provides leadership and direction to the data remediation function to ensure sustainable data quality and control outcomes.

Areas of responsibility may include but not limited to

• Gather data from multiple sources such as databases, spreadsheets, APIs, and surveys
• Clean, validate, and transform raw data to ensure accuracy and consistency
• Maintain structured datasets and manage data documentation
• Analyze large datasets to identify trends, patterns, and anomalies
• Apply statistical methods to interpret results and test hypotheses
• Translate complex data findings into meaningful business insights
• Create dashboards, charts, and reports using tools like Power BI, Tableau, or Excel
• Develop regular and ad‑hoc reports for stakeholders
• Present insights clearly to technical and non‑technical audiences
• Collaborate with business teams to understand data needs and objectives
• Provide data‑driven recommendations to support strategic decisions
• Monitor KPIs and performance metrics
• Ensure data integrity, accuracy, and compliance with governance standards
• Identify and resolve data quality issues
• Support data audits and documentation efforts
• Lead, coach, and mentor a team of data analysts and/or data remediation specialists.
• Set clear priorities, allocate work, and ensure timely delivery of high‑quality analytical outputs.
• Perform quality reviews of team outputs to ensure consistency, accuracy, and adherence to standards.
• Support capability development within the team, promoting best practice in analytics and data management.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 equivalent qualification. 
• 4-5 years’ Group Risk operations/servicing experience.
• 2-3 years’ experience in a Team Leader/Supervisor Role
• Experience working with large sets of data and remediation.
• Data Governance - Data Quality, integrity, compliance
• MS Office - Advanced Excel skills.
• Compass System Experience/Sonata System Experience