Fresh Jobs at Discovery Limited

Key Purpose

• To effectively and proactively assist Discovery Invest First Line Compliance in managing its responsibility to comply with all Regulatory requirements and minimize the compliance risks identified in business by implementing compliance risk management processes that includes identification, assessment, management, monitoring and reporting of compliance risks that are faced by the business.
• In addition to the above, the role also requires engagement with 2nd Line Compliance functions as well as internal operations stakeholders.

Areas of responsibilities

To assist and support the Head:First Line Compliance & Business Improvement) in fulfilling his mandate which includes but is not limited to:

• Implementation of the Group Compliance Framework as relevant to the applicable Business Unit and advising on processes and suitable control frameworks to implement strategic regulatory obligations
• Provision of strategic guidance and support to the Business Units on the implementation of new and changed regulatory obligations and with the aim of ensuring that business objectives (strategic and operational) are aligned to the regulatory framework and exposure profile of the business
• Managing the Regulatory Profile and engaging with the Executive Management team on any incidents and exposures relating to its regulatory obligations
• Development and oversight of reports as well as setting reporting standards to provide accurate pertinent compliance reports
• Project management in support of compliance requirements, implementation of systems, procedures, policies and training requirements
• Compliance monitoring of the applicable business unit compliance functions and assurance across the business units
• Assist management with identification and evaluation of compliance exposures and regulatory breaches
• Engagements with Regulators and with other interest groups in the industry.
• Implementation of the Fraud Control Management System (FCMS)

Education, Knowledge and Experience

• Relevant tertiary qualification (preferably in the legal or commerce field).
• The person must have a clear and in-depth understanding of the Collective Investment Schemes Act, the FAIS Act (especially Cat I, II and III) and the Long-Term Insurance Act as it relates to the underwritten investments policies.
• At least 5 years of compliance-related experience.
• Experience in drafting Compliance Risk Management Plans and conducting Compliance monitoring
• At least 3 years of experience in a First Line Compliance role

Competencies

• Adaptable
• Excellent communication skills
• Resilient
• Team Player

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Key Purpose

• Managing the delivery of high-quality systems projects which span over multiple business areas, ensuring that the project objectives and business requirements are met. Applying and adhering to the Project Management principles and processes and ensuring that they are effectively applied throughout the lifecycle of the project, through to project closure and operational handover.

Areas of responsibility may include but not limited to:

• Planning and Defining Scope
• Activity Planning and Sequencing
• Manage the resources for the project from start to end
• Provide coordination for kick off meetings for projects and ensure that all relevant stakeholders are aware of the tasks required of them
• Developing Schedules
• Time and cost estimating
• Developing and managing Budgets       
• Effectively report on Projects, including accurate, effective and efficient project document control and record management.
• Managing Project Risks and Issues
• Obtain Governance approvals for all projects.
• Team Leadership including coaching, mentoring and upskilling of junior project management and project administrators
• Strategic Influencing
• Working with partners and other business units and external vendors
• Controlling Quality
• Projects Benefits Realization
• Strong understanding of the SDLC, waterfall and agile methodologies

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Can-Do attitude
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Strong verbal and written communication skills at all levels of engagement 
• Balances Stakeholders
• Ability to work well under pressure with tight deadlines

Qualification

• Matric (Essential),         
• Project Management Qualification (Essential)
• Agile Certification (Essential)
• Relevant Tertiary qualification (advantageous)

Experience

• Min 3  Years Project management Essential
• Min 3 years of Financial Services industry knowledge and experience essential
• Ability to coordinate complex technical and business projects.
• Ability to oversee multi-function internal and external project teams
• Proven track record of business and systems related project delivery
• A good understanding and prior delivery of Agile and traditional (SDLC) project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
   

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Key Purpose

• Build lasting relationships to retain a portfolio of high-net-worth clients by providing expert advice regularly in the structuring of a client’s portfolio to unlock long term value, while attracting new clients to meet future growth targets.

Areas of responsibility may include but not limited to

• Building long-term relationships with clients through consistent communication and interaction.
• Possessing a deep knowledge of Discovery Banks products and services offered to best represent the organization in client meetings. 
• Sharing valuable and easy-to-understand information about products and services with their clients.
• Promote and maintain a positive corporate image as a Purple Relationship Banker
• Attend virtual or face-to-face meetings with clients.
• Responsible for maintaining and nurturing existing clients by analysing client portfolios and offering guidance to maximise the use of Discovery Bank products.
• Identifying new opportunities for cross-selling across the Discovery Group by means of referrals and upselling/upgrading existing clients within Discovery Bank.
• Excellent communication skills, foster loyalty, and advocacy among their clients by providing exceptional service, delivering on promises, and exceeding expectations.
• Important to liaise with other Relationship Bankers in the team, to share best practices, insights, and feedback.
• Proactively identifying potential clients and assistance with onboarding to increase the Purple client base.
• Queries or investigations are responded with the ‘today’s work today’ principle.
• The ability to be flexible and agile when dealing with ad-hoc tasks given by Management.
• Proactive and critical thinking to anticipate and solve problems posed by Purple clients.

Personal Attributes and Skills

Work Ethic

• Commitment to hard work and dedication to one's role.

Problem Solver

• Come up with innovative solutions that will benefit the client and organisation.
• Looks beyond the obvious.
• Finds sustainable solutions.

Communication

• Excellent interpersonal skills and the ability to communicate clearly, effectively and build strong relationships with others.

Values Driven

• Committed to integrity and ethics in business.
• Behaves consistently with Discovery Values.

Team Player

• Ready, willing, and able to support the team.

Education and Experience

• Matric.
• Degree in Finance, Economics or Accounting.
• FAIS accredited (RE5).
• 3 to 6 years’ experience in a Private Banker role managing a portfolio of clients.
• Experience with face-to-face meetings with clients is essential. 

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Key purpose

• The purpose of the Head: Learning Design and Implementation is to oversee the planning, development, and continuous enhancement of high-quality instructional content within the Discovery Institute of Training. The role ensures that learning solutions are pedagogically sound, aligned to business and departmental strategy, and meet quality standards in support of DIT’s vision, mission, and strategic objectives.

Key outputs

Instructional Design Leadership & Strategy

• Translate DIT and Sales & Distribution strategy into clear instructional design priorities and roadmaps.
• Lead the planning and execution of annual objectives for the Instructional Design team.
• Embed best‑practice instructional design methodologies (e.g. 6Ds, adult learning principles, learning science) across all learning solutions.
• Identify opportunities to improve learner experience, effectiveness, and scalability of training solutions.

Design Quality & Governance

• Accountable for the quality assurance, review and sign‑off of all instructional design outputs.
• Ensure learning solutions meet regulatory, compliance, DIT, and Discovery brand standards.
• Establish and maintain instructional design frameworks, templates, and governance processes.
• Drive continuous improvement through evaluation of learning effectiveness and outcomes.

Stakeholder Partnership

• Act as a trusted learning partner to senior stakeholders across Sales, Distribution, HR, Legal, Marketing and Operations.
• Lead learning needs analysis for complex or high‑impact initiatives.
• Manage expectations, scope, priorities, and delivery timelines collaboratively with business stakeholders.

People Leadership & Capability Building

• Lead, coach and develop the Instructional Design team, building a strong pipeline of senior instructional design capability.
• Set clear performance objectives, provide ongoing feedback, and manage performance in line with Discovery values.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.

 Operational & Financial Management

• Plan and manage the Instructional Design budget, ensuring effective cost control and value delivery.
• Oversee portfolio‑level planning, prioritisation, and resourcing of instructional design initiatives.
• Ensure disciplined execution across multiple concurrent projects.

Innovation & Continuous Improvement

• Stay current with developments in instructional design, learning technologies, financial services, and regulation.
• Champion data‑informed design decisions and continuous evaluation of learning solutions.
• Promote appropriate use of approved AI and digital tools to improve efficiency and quality of design processes.

Key Relationships

Internal

• DIT Training Managers and Trainers
• DIT Coordination Managers and Coordinators
• Sales and Distribution leadership and stakeholders
• Legal, Marketing, HR, Recruitment, Operations teams
• Other Learning and Training teams across Discovery

External

• Financial Planning Institute (FPI)
• External training partners and providers (as required)
• Regulatory and professional training bodies

Required Experience & Qualifications

Minimum Requirements:

• ETDP / ODETDP or equivalent learning qualification (or extensive relevant experience).
• Minimum 5–7 years’ experience in Instructional Design or Learning & Development roles.
• Proven people leadership experience within a professional or specialist environment.
• Strong experience in managing complex learning initiatives or portfolios.

Advantageous:

• CFP or financial services‑related qualification.
• Experience within financial services, banking, insurance or regulated environments.
• Exposure to adviser training, sales enablement or regulatory learning.
• Project management qualification or equivalent experience.

Core Competencies

• Strategic & Systems Thinking – Anticipates complexity, connects learning to business outcomes.
• Execution Excellence – Delivers results through disciplined planning and follow through.
• Stakeholder Influence – Builds trust, challenges constructively, and aligns diverse stakeholders.
• People Leadership – Coaches, develops and inspires specialist teams.
• Quality & Detail Orientation – Maintains high standards without losing the strategic view.
• Adaptability & Change Leadership – Navigates ambiguity and evolving priorities confidently.
• Learning Expertise – Deep understanding of adult learning, instructional design, and evaluation.

Personal Attributes

• High ownership and accountability.
• Intellectually curious and improvement‑focused.
• Commercially and strategically aware.
• Resilient, delivery‑driven and calm under pressure.
• Comfortable working at both strategic and hands‑on levels.

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Key Purpose

• The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of the Healthy Company service team, to ensure operational, production and quality targets are met, and that the area is functioning optimally and delivering on its mandate to both its internal and external customers.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

People Management & Development

• Manage a team of coaches and CRMs daily
• Develop, coach and motivate team members to excel in performance and service delivery
• Responsible for the management of performance of all direct reports
• Identify talent within the team and create active development plans for high-potential individuals
• Provide ongoing support to staff to ensure they are enabled to function optimally in their roles
• Build relationships with team members that promote trust, confidence and the achievement of mutual goals
• Engage team members in decision making, encourage consultation and be responsible for effective day-to-day decisions.

Performance and quality management

• Meet and drive performance targets for quality, sentiment and productivity across the team
• Ensure that service levels are maintained in line with standards set by the business
• Identify quality issues and take corrective action by monitoring and responding to quality trends
• Implement iQS targets and compliance within the team
• Drive results and solutions through the team daily
• Collect and collate ground-level quality and performance data to feed into the operational strategy

Operational framework and administration

• Develop the required framework and structure for the Healthy Company coach team (KPIs, reporting, workforce management)
• Handle administrative functions required for team operations
• Resolve escalated calls — acting as last line of resolution before involving the Operations Manager
• Multitask effectively and meet daily deadlines
• Flag capacity pressures and SLA risks to the Operations Manager
• Cascade and implement operational process changes as decided by business

Stakeholder and relationship management

• Build and maintain relationships with internal and external clients to support achievement objectives
• Liaise with third parties to gather information and resolve issues timeously
• Represent the team at internal forums
• Be a champion for excellence in client service within the team

Strategy and innovation

• Communicate strategy and influence people to strive towards strategic objectives
• Display innovation and creative thinking in optimising team performance
• Identify and propose solutions to process and service-related failures

Knowledge and Skills

• Presentation and reporting skills
• Be able to work and think independently and generate solutions with minimal input from senior management
• Excellent written communication skills
• Ability to work under tight deadlines and pressure
• Problem solving by identifying key issues and relationships

Education and Experience

The following requirements are essential:

• Matric
• Minimum of 3 years Team Leader experience
• Minimum of 5 years formal work experience
• Minimum of 2 years employee assistance programme operations
• MS Office Suite – with Intermediate Excel and PowerPoint abilities
• Knowledge of Healthy Company and DH systems
• Knowledge of Healthy Company product and benefits

The following requirements will be advantageous: 

• Studying towards a Psychology or Social Work qualification
• Knowledge about employee assistance programme services and/or experience in provision of EAP services

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Key Purpose 

• The New Accounts Banker provides service and support that is personalised, efficient and prompt to clients, predominantly related but not limited to AO, FICA, card delivery and debit order switching from various channels (e.g., providers, clients, brokers, etc.). The emphasis is a dazzling and superb on-boarding client experience.

Areas of responsibility may include but not limited to

• Pro-actively actions and takes ownership to resolve queries and provides feedback/updates to the various stakeholders or channels within agreed SLAs.
• Supports an exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g., Tier 2 in-bound calls, emails, SP Cases and in future possibly the web, chat, video, etc.
• Facilitates the handing out of bank cards to our clients at the 1DP Bank Client Centre
• When required, builds rapport, a trusted relationship with partners and internal stakeholders and maintain these relationships.
• Supports the new business FICA application process, especially KYC fulfilment, AML information as well as the ReKYC process however not limited to.
• Understands and supports Know Your Customer (KYC), AML and other FICA related  principles and keeps abreast with legislative and industry changes (FIC Act, FAIS, POPI, etc.) Assists in digital adoption for new and migrated clients, where possible, through having a thorough knowledge of the entire bank, its products, and digital capabilities.
• Achieves specified production targets, turn-around-times, client survey scores and quality measures.

Personal Attributes and Skills

Values Driven:

• Committed to integrity and ethics in business
• Behaves consistently with Discovery Values

Optimistic:

• Motivated by a positive future
• Energised by challenges

Learns on the Fly:

• Embraces the unfamiliar
• Experiments to find solutions

Resilient:

• Recovers quickly from setbacks
• Grows from negative experiences

Instils trust:

• Follows through on commitments

People Savvy:

• High EQ with low ego

Drives Results:

• Energises self and others to achieve
• Consistently exceeds goals

Problem Solver:

• Looks beyond the obvious
• Finds sustainable solutions

Education and Experience

• Relevant tertiary qualification
• Matric/Grade 12 and computer literacy
• At least 2 years client services experience, both in-bound call center and face to face as well as written correspondence within the financial services and/or banking environment

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Key Purpose of the role

The key purpose of the role is to assist claims in financial and claims reporting.

Areas of responsibility may include but not limited to

• Ensure the effective checking and query management of billing process and premium allocations to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
• Bill checking, Quality Auditing and authorisation of refunds and adjustments within agreed authority structures and targets in accordance to client service levels, billing management and process requirements.
• Communicate to internal and external stakeholders on set requirements and progress on Billing progress and premiums allocations, in a clear, friendly and concise manner using appropriate language and a client centric approach.
• Ensure all Internal and External communication (Written and Verbal) is done in a professional manner and in line with the company policy and does not contravene the POPI Act.
• Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
• Ensure that all queries are raised with internal and external clients in a logical and fair manner in accordance client service levels using a client centric approach
• Bring financial expertise, experience and skills and assist with continual training, coaching, mentoring, development, empowerment and performance of fellow Servicing Administrators within the Key Account Team members.
• To liaise with associated persons such as Broker, Employers, Servicing Consultants, actuarial investigations and management
• Work effectively in a team environment, share information and provide support to other team members
• Contribute to team and cross-team processes, discussions, interactions, activities and programmes
• Create and Implement initiatives and opportunities for change and improvement – within the team, business and self.
• Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
• Seeks and receives the advice and input of others
• Monthly billing reporting on trends and errors
• Seeks involvement in projects of varying subject matter
• Participate in personal and professional development activities, training, and courses
• Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TCF
• Development of an internal Quality Control Process
• Implement monthly internal QA Audits for the Servicing Administrators (Quality of the billing and premiums allocations (premiums received vs premiums raised )
• Monthly trending of the IQS breach (What is the Root cause) – Training purposes and to implement quality control process for corrective action and preventative measures. • Monthly trending of Escalation and Complaints (What is the Root Cause)
• Monthly trending of Root Cause Analysis.
• Identifying the gaps from the RCAs and reporting on this to management on a monthly basis ( RCA course)
• Identifying training needs and opportunities for the Servicing Administrators
• Identifying the gaps with SPS and reporting on this to management monthly
• SOP management for the Key Account Team  
• New staff training and co-sign off with Billing Manager

Personal Attributes and Skills

• Problem solving and solution focused
• Analytical – interpretation
• Big Data Management
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• People leadership skills including coaching and mentoring
• Presentation skills (development and presenting)

Education and Experience

• NQF level 6 qualification
• 3-5 years Insurance experience
• Computer literate and proficient in Microsoft Office and Advance skills in Excel

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Key Purpose of the role

• The purpose of this role is to provide high level of assurance over the quality, integrity, and reliability of enterprise data, while translating data into actionable insights that support strategic and operational decision making. The role is accountable for overseeing data governance activities, including data and Standard Operating Procedure (SOP) audits and remediation initiatives, with a particular focus on Group Risk products and the critical data assets underpinning key business functions. The position partners closely with senior stakeholders across Operations, Product Development, Business Analysis, and Technology, and provides leadership and direction to the data remediation function to ensure sustainable data quality and control outcomes.

Areas of responsibility may include but not limited to

• Gather data from multiple sources such as databases, spreadsheets, APIs, and surveys
• Clean, validate, and transform raw data to ensure accuracy and consistency
• Maintain structured datasets and manage data documentation
• Analyze large datasets to identify trends, patterns, and anomalies
• Apply statistical methods to interpret results and test hypotheses
• Translate complex data findings into meaningful business insights
• Create dashboards, charts, and reports using tools like Power BI, Tableau, or Excel
• Develop regular and ad‑hoc reports for stakeholders
• Present insights clearly to technical and non‑technical audiences
• Collaborate with business teams to understand data needs and objectives
• Provide data‑driven recommendations to support strategic decisions
• Monitor KPIs and performance metrics
• Ensure data integrity, accuracy, and compliance with governance standards
• Identify and resolve data quality issues
• Support data audits and documentation efforts
• Lead, coach, and mentor a team of data analysts and/or data remediation specialists.
• Set clear priorities, allocate work, and ensure timely delivery of high‑quality analytical outputs.
• Perform quality reviews of team outputs to ensure consistency, accuracy, and adherence to standards.
• Support capability development within the team, promoting best practice in analytics and data management.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 equivalent qualification. 
• 4-5 years’ Group Risk operations/servicing experience.
• 2-3 years’ experience in a Team Leader/Supervisor Role
• Experience working with large sets of data and remediation.
• Data Governance - Data Quality, integrity, compliance
• MS Office - Advanced Excel skills.
• Compass System Experience/Sonata System Experience

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Key Purpose of the role

• The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar 
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
   

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Key Purpose

• Develop and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility but not limited to:

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support/ Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Technical Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL

Education and Experience

Education:

• Matric
• BSc Computer Science / Information systems degree
• Formal Java qualification

Minimum Experience:              

• 6+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience:

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working Knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
   

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The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:

• Responsible for tax planning, compliance, reporting throughout the group
• Provides technical advice to business to ensure compliance with existing and new legislation
• Responsible for tax calculations, tax return submissions,  tax accounting and reporting
• Engaging with and managing relationships with SARS

Areas of responsibility may include but not limited to

• Preparation/review of various tax reporting requirements for the Corporate Tax Function.
• Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
• Assist in researching and advising business of corporate tax implications for various business transactions
• Keep up to date with relevant Income Tax Act and Tax Administration Act guidelines
• Provide training on technical corporate tax matters to business units as required.
• Preparation of the Income tax and deferred tax computations of various subsidiaries in the Gorup to assist with interim and year end reporting requirements
• Preparation of tax returns for various subsidiaries within the Group.
• Liasing directly with auditors (internal and external)
• Liase directly with external legal advisors on technical matters as appropriate.
• Preparation of various reports and internal memorandums
• Any other ad-hoc items to support the Group Tax Function as necessary.  This may include tasks related to other taxes as well including for example international tax aspects, VAT and other indirect taxes.

Technical Skills and Knowledge

• Excellent Excel knowledge
• Detailed knowledge, understanding and application of South African tax legislation, including international tax related concepts.
• Knowledge and understanding of IFRS

Education and Experience

• Bcomm (Accounting) or CA(SA)
• 2-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax matters
• Advanced postgraduate qualifications in tax (preferable).

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Key Purpose and areas of responsibility may include but not limited to

• Implement campaigns and monitor campaign performance and document any AB tests and results
• Work with brand to update creative and ad copy monthly
• Implement day-to-day optimisations and conduct opportunity mining and work with Google and Meta account managers to look at better campaign optimisation or best practice
• Assist in monthly MANCO report updates with key metrics
• Keep a record of all changes made on central team Google docs
• Stay on top of digital advertising trends, skills, platform changes, and best practice and do yearly Google certification and Meta blueprint (as well as any other additional training)
• Ensure monthly invoices are signed off, allocated to the correct cost centres and paid on time
• Implement content marketing and Recommender campaigns

Personal Attributes (Power Skills)

• Values Driven
• Optimistic
• Learn on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills

• 2 years
• Paid Search (Google Ads)
• Paid Social (Meta Ads Manager)
• Display Advertising
• Programmatic Advertising Platforms (e.g., DV360)
• YouTube Ads
• LinkedIn Ads
• TikTok Ads

Advantageous:

• UTM Governance & Tracking Hygiene
• Data Visualization (Looker Studio, Power BI)
• SEO / GEO Knowledge

Education

• Relevant marketing degree

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Key Purpose

• The Travel Insurance Manager is the primary point of contact for Discovery Travel Insurance’s major accounts,  Independent Brokers, Binders and Supporting Tied Agent (Retail Distribution). The role co‑owns the performance, optimisation, retention and profitability of key partnerships, ensuring delivery of mutually beneficial outcomes. The Travel Insurance Manager will drive coordinated growth strategies and ensures account activities align to Discovery’s operating model, compliance standards and commercial objectives.

Areas of responsibility may include but are not limited to

Leisure Travel: 60% allocation of time

• Manage DTI key accounts/distributors to deliver agreed KPIs including premium growth, profitability, and service performance.
• Influence product roadmaps in collaboration with peers, ensuring partner requirements are delivered within timelines.
• Optimise accounts using growth levers to improve client experience, revenue, conversion, and retention.
• Identify and implement new business, corrective actions and ancillary revenue opportunities with existing accounts/distributors.
• Develop and refine partnership management strategies to ensure long‑term sustainability.
• Driving the renewal process in collaboration with the stakeholders ensuring that the business retained meets the targeted Loss Ratio and other key metrics

Corporate & Individual Travel: 30% allocation of time

• Driving broker and binder relationships to drive incremental premium growth
• Support new business development within underwriting appetite.
• With the business stakeholders (Underwriting and Operations) respond to quote requests and assist with new business onboarding. 
• Ensure accounts are renewed timeously in collaboration with DTI Underwriting.
• Fielding and addressing broker and policyholder questions ensuring that they are adequality resolved
• Conduct training with brokers and policyholders 

General: 10% allocation of time

• Engaging the respective compliance and risk teams to ensure processes and policies are in line with current legislation
• Prepare and coordinate the completion of various data and analytics reports and presentations
• Assist with month end reporting and submissions/bookings
• Keep abreast of market information and industry changes

Knowledge and Skills

• Account management
• Travel insurance, ancillary revenue, partnership models
• Short Term Insurance understanding
• Microsoft 365
• Analytical and attentive to detail
• Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
• Good team player
• Results and deadline-driven
• Quick learner

Education and Experience

Education:

• Matric (Essential)
• FAIS Compliant
• RE5
• Continuous Professional Development (CPD)
• Microsoft 365 – suite of products

 Minimum Experience: 

• Technical knowledge and understanding of short-term insurance
• 4 – 6 years’ experience working within the travel insurance industry 

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Key Purpose

• Leading Discovery Life Funeral Sales Team at the relevant branch in order to achieve set sales target.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors in order to achieve sales and quality targets.
• Ensuring a professional level of interactions with all stakeholders
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• MIS Reporting - create and maintain reporting
• Ensure business processes are adhered to, and operational improvements are recommended.
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all time
• Adherence to compliance and risk management
• Coach staff to improve performance and behaviours.
• Create an energetic and motivated work environment
• Report any suspected misconduct in line with Discovery values and relevant regulation.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
• where monitoring of representatives under supervision is delegated, the following should be done:
• record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills 

• Matric (Grade 12)
• 3 – 4 years sales management experience in a target driven in/outbound sales.
• Competent in MS office
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1Qaulification compulsory
• 1- 2 years leadership experience (Advantegous)
• Life Product knowledge (Advantegous)

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Key Purpose

• Plan, execute and finalise maintenance and building facilities projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third party contractors or consulting in order to deliver projects to plan. Responsible to oversee Discovery`s buildings with regards to civil and building services, plumbing, painting, carpentry, flooring pest control, etc.  

Areas of responsibility may include but not limited to

Maintenance strategies

• Ensure Maintenance strategies are carried out to building, building civils works and relevant equipment and services. [preventative, reactive, statutory, condition]
• Plan, develop/create and conduct preventative maintenance to equipment and new equipment.
• Conduct statutory maintenance as per regulatory compliance requirements and to Discovery set Standards
• Conduct reactive maintenance with urgency and complete it with required quality standards and within prudence.
• Maintain and update data bases
• Schedules dates for scheduled maintenance.
• Stock and backup spare availability for quick response

Financial management

• Budgeting (forecasting, track expenditure, variance, saving initiatives)
• Quotations and approvals (obtaining, approvals, vetting, signing off)
• Process invoices and ensure the amounts are correct and allocated properly
• Capex submission (quotations, motivations, business case)
• Purchasing of stock and cost comparison

Management of Environment services and other services

• Pest control is carried out to limit infestation and damage to services
• Compliance of environment standards within the operational
• Correct disposal of Hazardous substances and that certification is received that is has been disposed of in a safe manner and environment.

Safety and compliance

• Ensure compliance to safety, health and environment Act as well as adherence to the Discovery standards and practices and compliance to the OHS Act.
• Ensure required maintenance activities is carried out at required intervals and that the service and equipment comply to regulations
• Conduct Risk assessment
• Compile work permits and satisfy the risk appetite
• Create and update Standard/Safe operating Procedures (SOP) 

Contractor management of external and Internal

• Manage work scope and expectations contractor
• Quality control
• Manage SLA
• Ensure contracts are drawn for services that has a priority
• Plan dates for scheduled services

Project manage

• Project manage moves, installation and repairs to plants and equipment

Team management

• Manage work task within the team
• Training of staff [ coaching, skills development]
• Manage leave and time activities
• Create a positive and productive environment

Personal Attributes and Skills

• Solutions driven
• Able to work alone
• Good communication in English  
• Writing skills
• Proficient in computer programs such as Microsoft excel and Word, outlook

Education and Experience

• Plumbing skills – understanding the principles of water reticulation and drainage systems experience in repairs of minor blockages and WC flushing systems. 
• Experience with Building services, Civils work, lifts, project management, Health and safety, budgets.
• Understand maintenance strategies [preventative, reactive, statutory]
• Environmental knowledge of the impacts of poor Waste management, grease traps, pest control.