Fresh Roles at Mustek Limited

Job Purpose:

• The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.
• The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technician Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Customer Focus

• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

Closing Date 31 May 2026

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Job Purpose:

• To drive Huawei Business Unit revenue by managing and influencing reseller relationships, ensuring that opportunities are fulfilled through Mustek.

Core Objective:

• Convert Huawei opportunities into Mustek revenue by controlling the reseller procurement path.

Responsibilities:

• Pipeline value & % deals fulfilled via Mustek.
• Manage and develop reseller relationships.
• Engage resellers during tender processes.
• Influence procurement decisions in favour of Mustek.
• Support commercial business development.
• Maintain deal pipeline and tracking.
• Coordinate with presales and internal teams.

Stakeholder Engagement

Works closely with:

• Key Accounts Team.
• Huawei Account Managers.
• Presales Team.
• Huawei Business Unit Back Office.

Revenue Contribution

• Achieve revenue and GP targets.
• Increase % fulfilled via Mustek.

Deal Participation & Control

• Participate in deals and tenders.
• Identify and mitigate risks.

Accountabilities

• Ensures that when a reseller wins a Huawei deal, they procure through Mustek.

Qualification & Experience:

• Matric
• Bachelors Degree Business | Marketing or relevant qualification
• 5–10 years experience in IT distribution, vendor channel, or reseller environment
• Strong reseller network

Advantageous:

• Huawei or networking experience
• Public sector exposure

Skills and Knowledge:

• Strong reseller relationships
• Active deal involvement
• Increased deal fulfilment through Mustek
• Visible pipeline
• Computer knowledge, specifically MS office applications
• Adequate knowledge of budgeting, sales principles, etc.
• ICT industry knowledge
• Establishing sales lead, building and maintaining customer/stakeholder relationships
• Channel relationship management
• Commercial negotiation
• Understanding of procurement processes
• Influencing skills
• Communication and stakeholder management

Closing Date 30 May 2026