Manager Fraud Solutions - Pretoria at Absa Group Limited (Absa)

Job Summary

The purpose of the role is to provide leadership oversight and execute Fraud Risk Mitigation Strategies providing superior customer experience, elevation of fraud trends and emerging risks across the Group. 

• Build stakeholder relationships, manage operational risk, regulatory reporting, and Industry engagements.
• Protect the bank and customers from Fraud Risk ensuring effective Fraud Intelligence.

Job Description

Key Accountabilities

Accountability: Strategy and Execution 

• Develop and implement strategies effective for the detection and prevention fraudulent activities,                                                              
• Implementation of fraud prevention strategies and processes necessary for minimizing risk of fraud.
• Partner with Fraud Community to bring insightful strategic guidance. 
• Translating strategic plans into operational processing objectives and tactical plans.
• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
• Take responsibility to oversee, review, challenge and report on risks and operational risks regulatory, reporting to SABRIC, PASA, Fraud Community and regulators where applicable, ensuring overall governance and oversight are maintained.
• Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
• Accountability: Leadership 
• Negotiate and agree performance targets, ensuring accountability for overall achievement of objectives across Fraud Solutions. (Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance).
• Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Take overall responsibility to manage team members in the division in order to achieve business performance including prioritization.
• Implement productivity improvement measures by coaching staff on any new processes or on areas needing improvement.
• Address any process failures specific to the department under management.

Accountability: Risk and Control 

• Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training
• Complies with all Risk & Control activities within the respective business hubs
• Ensure tracking, monitoring and publishing of Risk & Control standards
• Coordinate completion of corrective actions to resolve Governance breaches
• Act as sponsor for the area’s Risk Management Control Framework and manage and ensure compliance of the relevant policies as outlined by Governance
• Implement areas identified in the review of audit issue/findings logs and ensure adequate attention is given to closure within the agreed timelines by the accountable incumbent within the team
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations
• Complete attestations to testify to the adequacy of controls on request within specific area
• Review and approve Control Risk Assessments (RCA's) prepared in the function

Accountability: Stakeholder Management 

• Build and Manage stakeholder engagement, providing guidance and directing workload activities to ensure timescales and requirements are met. 
• Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/industries in the community.
• Build strong relationships with industry peers and update on best practice on fraud schemes and losses.
• The role holder should have solid fraud Solutions domain skills, and able to implement the strategy and drive the right outcomes – prevention, investigation, and mitigations, as well as maximizing customer experience while minimising costs and losses.
• A pro-active stay ahead of the game mindset is key.  Must be approachable and collaborative, thrive in a fast-paced dynamic environment, and be comfortable to quickly shifting priorities.

Education and Experience Required

• Degree or equivalent NQF level 7 qualification
• Min 1-2 Years Leadership experience
• Fraud Technical experience

Knowledge & Skills:

• Demonstrated analytical and decision-making skills to analyse problems while maintaining consistent productivity
• Strong organizational and self-management skills to handle multiple, changing priorities while meeting deadlines
• Excellent verbal and written communication skills, especially related to customer service for our internal clients
• Ability to work as part of a team as well as independently in a fast-paced and changing environment
• An inquisitive mindset and attention to detail

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Deadline: 22nd, February 2022