Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To provide project management services and to develop, maintain and enhance operational business relationships.
Job Description
- Project Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet
- Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
- Meeting deadlines: Completes task timeously
- Stakeholder management: Ensure that stakeholders are identified and engaged.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 23rd, February 2022
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Job Summary
- Support the enablement of organisational changes; drive sound employment relations; give direction; assurance and provide specialist advice and support to People management, colleagues and other People product areas within RBB in the application of the adopted Employee Relations (ER) policies and procedures, enabling a fair, respectful, diverse and high performance culture.
- Be a trusted subject matter expert that draws external and internal insights to advance and create knowledge that benefit the management of People.
Job Description
Accountability: Operational Implementation & Assurance
- Give direction on the application of ER/Wellness policies & procedures to managers and people partners.
- Assist with conducting ER audits in the cluster.
- Provide assurance of the proper implementation of ER/Wellness policies & procedures within the cluster
- Suggest improvements to policy and process in the cluster.
- Identify initiatives for the improvement of ER/Wellness Practices in the cluster.
- Support with the implementation of positive employee relations programs, in consultation with the relevant stakeholder groups, that will lead to a more efficient and motivated workforce.
Accountability: Capability Building
- Identify capability gaps in consultation with the Senior ER specialist and People partners and develop or source relevant solutions to close the gaps
- Conduct training programs to improve the capabilities of Line Managers and People partners in conjunction with the Senior ER specialist
- Track cases, identify trends and implement solutions to ensure efficient case management across the cluster.
- Participate in the community of practice
Accountability: Consulting & Advisory Services
- Monitor and Coordinate all Disciplinary, Capability and Grievance cases across the cluster.
- Provide advice to People Managers on cases on the appropriateness and fair application of relevant procedures intervention in regard to misconduct, operational requirements and incapacity, encompassing inter alia:
- Suspension, disciplinary charge formulation, and disciplinary investigations, procedural and administrative requirements for employees and/or exceptional cases that have potential reputational risk.
- Escalate all cases not actioned by the respective case managers and follow up on cases that have stagnated to the relevant Senior ER specialist
- Participate in business unit projects where appropriate
- Represent RBB at external forums such as the CCMA when required by the Senior ER specialist
Accountability: Generation of MI and Management of Risk
- Assist the Senior ER specialist with the coordination of monthly, quarterly and annual reporting as required. .
- Analyse ER related MI and share insights and propose solutions
- Understand and assist to remedy all ER related risks identified by the People Risk unit
- Understand and assist to remedy all ER related audit findings identified by Internal audit
- Create case records on the ER system and maintain the accuracy thereof.
Accountability: Stakeholder Management
- Support the Senior ER Specialist with consultation engagements with our recognised trade union
- Support with periodic vetting of business cases to be presented to trade unions
- Build and maintain relationships with the RBB People partners to ensure that their co-operation can be obtained when required for key investigations.
- Ensure that there is adequate support and evidence collection activities for cases dealt with by Employment Legal and Litigation Teams.
- Represent the company externally at the CCMA where required
Education
- Bachelor`s Degrees and Advanced Diplomas: Labour Law (Required)
Deadline: 22nd, February 2022
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Job Summary
- Enable organisational changes; drive sound employment relations; give direction; assurance and provide specialist advice and support to People managers, colleagues and other People product areas within RBB in the application of the adopted Employee Relations (ER) policies and procedures, enabling a fair, respectful, diverse and high performance culture.
- Be a trusted subject matter expert that draws external and internal insights to advance and create knowledge that benefit the management of People.
Job Description
Accountability: Strategy Input; Direction & Assurance
- As part of the ER, Wellness and Culture SME team, provide fact based inputs and insights into the development of the Cluster ER strategy.
- Give direction on the application of ER/Wellness policies & procedures to managers.
- Conduct ER audits in the cluster.
- Provide assurance of the proper implementation of ER/Wellness policies & procedures within the cluster
- Suggest improvements to policy and process in the cluster.
- Identify initiatives for the improvement of ER/Wellness Practices in the cluster.
- Identify and implement positive employee relations programs, in consultation with the relevant stakeholder groups, that will lead to a more efficient and motivated workforce.
- Ensure ER policies and processes are current, conform to employment legislation and, where appropriate, are coherent with other government departments’ practices
Accountability: Capability Building
- Identify capability gaps in consultation with the People partners and develop or source relevant solutions to close the gaps
- Conduct training programs to improve the capabilities of People Managers and People partners.
- Track cases, identify trends and implement solutions to ensure efficient case management across the cluster.
- Participate and influence the community of practice
Accountability: Consulting & Advisory Services
- Monitor and Coordinate all Disciplinary, Capability, Whistleblowing and Grievance cases across the cluster.
- Provide advice to People Managers on complex, advanced and high risk cases on the appropriateness and fair application of relevant procedures intervention in regard to misconduct, operational requirements and incapacity, encompassing inter alia:
- Suspension, disciplinary charge formulation, and disciplinary investigations, procedural and administrative requirements for employees and/or exceptional cases that have potential reputational risk.
- Manage in conjunction with the Employment Legal Team all disputes that involves employees and/or on cases that have potential of reputational risk.
- Escalate all cases not actioned by the respective case managers and follow up on cases that have stagnated to the relevant Cluster Heads.
- Guide the people change of cluster restructures, including redeployment and redundancy and ensure that these are completed within timescales and budgets. Ensure that the appropriate ER support mechanisms are in place for staff and line managers.
- Participate in group wide projects
- Represent RBB at external forums such as the CCMA
- Provide support to People Managers and People Partners on the management of Wellness related issues and cases.
Accountability: Generation of MI and Management of Risk
- Coordinate all cluster reporting on ER and provide input into monthly; quarterly and annual reports.
- Analyse all ER related MI and share insights and propose solutions
- Understand and remedy all ER related risks identified by the People Risk unit
- Understand and remedy all ER related audit findings identified by Internal audit
- Create case records on the ER system and maintain the accuracy thereof.
Accountability: Collective Engagements & Stakeholder Management
- Participate in the consultation engagements with our recognized trade union
- Periodic vetting of business cases to be presented to trade unions
- Interact with counterparts in the industry to share information, engender co-operations and gain a common understanding of the threats and risks.
- Build and maintain relationships with the RBB People partners to ensure that their co-operation can be obtained when required for key investigations.
- Ensure that there is adequate support and evidence collection activities for cases dealt with by Employment Legal and Litigation Teams.
- Represent the company externally at the CCMA where required
Education
- Bachelors Degree and Professional Qualifications: Law (Required)
Deadline: 22nd, February 2022
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Job Summary: Optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing:
- origination efforts to cross-sell to existing client base; and b) coverage efforts to service clients in accordance to the Key Account CVP
Job Description
- Drive Financial Targets
- Relationship and Service Management
- Manage Risk Assessment
- Develop and maintain contacts with Specialists in other areas of ABB and the Group
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 22nd, February 2022
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and appropriate
- Customer Focus: Proactively drive acquisition initiatives through re-engagement processes
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 22nd, February 2022
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Job Summary
Responsible for identifying and managing legal risk for the Debt Capital Markets team in local SA, UK, US and Africa markets. Key point of contact on a day-to-day basis for the business team, and responsible for providing pro-active legal advice, support and risk management. This role involves establishing a centre of excellence providing dedicated legal support, putting in place a working model in order to maximise synergies between teams and business areas to ensure that they work together in the most effective way
Job Description
Are you looking to specialize in Debt Capital Markets? If yes... Come be part of a driven and well-respected legal team that provides support to business. You also get to be part of a leading bank that is inspired by the people we serve and also determined to be a globally respected organization which Africa can be proud.
Your key accountabilities will include;
- Effective management of legal risk and continuously improve controls and efficiency of processes (consistent and proactive approach)
- Identify opportunities to develop new processes to strengthen the legal risk control framework.
- Manage, evaluate and prioritise tasks in accordance with business needs
- Communicate and distil legal concepts to the business function, ensuring that lessons learned are shared within the bank and rehabilitative steps are identified.
- Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
- Proactive monitoring of compliance to the principal legal risk control framework.
- Immediately report/escalate any breach of the principal legal risk control framework as per reporting/escalation line.
- Identification of risk events and accurate and clear reporting as per reporting/escalation line.
- Display knowledge of regulatory requirements including updates and changes.
- Ensure technical correctness of documents drafted by ensuring that the latest legal precedents have been included in the documents which would be primarily achieved by conducting regular research with respect to legal developments and attendance at applicable training courses.
- To provide concise, accurate, timely legal advice to internal stakeholders.
- To provide legally sound solutions to business problems.
- Assist in structuring, negotiating, drafting and vetting of legal agreements and documentation relating to standard agreements, transactions and new products.
- Help to develop working structures and best practice guides for use within business
- Address all probable risks by seeing to it that they are sufficiently addressed in legal agreements drafted.
- To build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
- To be the preferred partner for business stakeholders on all legal matters.
Send in your application if you have;
- A Law degree
- Admitted attorney or advocate in RSA or other similar jurisdiction
- The relevant legal experience, ideally 2 to 3 years’ PQE in Debt Capital Markets.
- Ability to advise at a senior business level and establish credibility very quickly.
- An understanding of the banking business and product offerings would be of benefit.
Education
- Bachelor Honours Degree: Law (Required)
Location: Sandton
Deadline: 22nd, February 2022
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Job Summary
The purpose of the role is to provide leadership oversight and execute Fraud Risk Mitigation Strategies providing superior customer experience, elevation of fraud trends and emerging risks across the Group.
- Build stakeholder relationships, manage operational risk, regulatory reporting, and Industry engagements.
- Protect the bank and customers from Fraud Risk ensuring effective Fraud Intelligence.
Job Description
Key Accountabilities
Accountability: Strategy and Execution
- Develop and implement strategies effective for the detection and prevention fraudulent activities,
- Implementation of fraud prevention strategies and processes necessary for minimizing risk of fraud.
- Partner with Fraud Community to bring insightful strategic guidance.
- Translating strategic plans into operational processing objectives and tactical plans.
- Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
- Take responsibility to oversee, review, challenge and report on risks and operational risks regulatory, reporting to SABRIC, PASA, Fraud Community and regulators where applicable, ensuring overall governance and oversight are maintained.
- Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
- Accountability: Leadership
- Negotiate and agree performance targets, ensuring accountability for overall achievement of objectives across Fraud Solutions. (Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance).
- Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
- Take overall responsibility to manage team members in the division in order to achieve business performance including prioritization.
- Implement productivity improvement measures by coaching staff on any new processes or on areas needing improvement.
- Address any process failures specific to the department under management.
Accountability: Risk and Control
- Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training
- Complies with all Risk & Control activities within the respective business hubs
- Ensure tracking, monitoring and publishing of Risk & Control standards
- Coordinate completion of corrective actions to resolve Governance breaches
- Act as sponsor for the area’s Risk Management Control Framework and manage and ensure compliance of the relevant policies as outlined by Governance
- Implement areas identified in the review of audit issue/findings logs and ensure adequate attention is given to closure within the agreed timelines by the accountable incumbent within the team
- Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations
- Complete attestations to testify to the adequacy of controls on request within specific area
- Review and approve Control Risk Assessments (RCA's) prepared in the function
Accountability: Stakeholder Management
- Build and Manage stakeholder engagement, providing guidance and directing workload activities to ensure timescales and requirements are met.
- Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
- Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/industries in the community.
- Build strong relationships with industry peers and update on best practice on fraud schemes and losses.
- The role holder should have solid fraud Solutions domain skills, and able to implement the strategy and drive the right outcomes – prevention, investigation, and mitigations, as well as maximizing customer experience while minimising costs and losses.
- A pro-active stay ahead of the game mindset is key. Must be approachable and collaborative, thrive in a fast-paced dynamic environment, and be comfortable to quickly shifting priorities.
Education and Experience Required
- Degree or equivalent NQF level 7 qualification
- Min 1-2 Years Leadership experience
- Fraud Technical experience
Knowledge & Skills:
- Demonstrated analytical and decision-making skills to analyse problems while maintaining consistent productivity
- Strong organizational and self-management skills to handle multiple, changing priorities while meeting deadlines
- Excellent verbal and written communication skills, especially related to customer service for our internal clients
- Ability to work as part of a team as well as independently in a fast-paced and changing environment
- An inquisitive mindset and attention to detail
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 22nd, February 2022
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and appropriate
- Customer Focus: Proactively drive acquisition initiatives through re-engagement processes
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
Location: Lusikisiki
Deadline: 22nd, February 2022
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Job Summary
To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.
Job Description
- Recommend and support the development and execution of new Liabilities product developments and enhancements to the existing product set including the on-going management of the existing product line
- Analyse Absa competitive position for each product category and sector of the market to support recommendations in respect of local pricing and local market potential.
- To manage Absa liabilities product offerings for Retail customers, ensuring the business remains competitive while achieving its stated income targets.
- Work closely with Branch Banking, Marketing, Operations, and other business stakeholders to ensure the delivery of the Retail Banking Product Strategy
Education
- Bachelor's Degree: Business, Commerce and Management Studies (Required)
Location: Absa Prime Plaza (BW)
Deadline: 24th, February 2022
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Job Summary
To provide leadership in managing a team within Fraud Solutions specifically focusing on the experience of the customer and colleague also the delivery of the desired customer experience, identification of potential fraud, fraud trends and resolution thereof. To manage staff responsible for the resolution of fraud related queries at first point of contact and ensuring that customers receive prompt and courteous service in an effort to minimize losses. Effectively managing customer expectations through consistent and continuous engagement with the team and ensuring quality at all times within agreed service levels.
Job Description
Key Accountabilities
Accountability: Operations Management
- Implement an effective capacity management methodology ensuring service levels are always met.
- Manage change whilst maintaining operational efficiencies and effectiveness within your respective department.
- Provide continual evaluation of processes and procedures.
- Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
- Verify the quality of daily statistics and confirm correctness according to mandate.
- Manage system problems/incidents Logged on UNICENTR system to ensure speedy feedback and follow up on non-feedback from IT.
- Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
- Attend operational/strategy/risk meetings on a regular basis and share information with the team.
- Perform quality assessment and Service Quality Delivery on core task performed by team members.
Accountability: People Management
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Provide Team leadership in order to achieve operational excellence through continuous skills gap analysis, people development and coaching activities.
- Provide statistical and performance feedback and coaching on a regular basis to each team member.
- Provide guidance and support to the team and where relevant to solicit the services of HR as well as Learning & Development.
- Align the deployment of the employees according to their skills and competencies in order to deliver the execution of fraud strategies and expected outcomes.
- Ensure that the Absa values are always displayed and entrenched.
- Develop a high performing team by embedding effective performance management processes.
- Build and foster relationships with colleagues in order to improve overall effectiveness and Influence high team morale.
- Manage absenteeism according Absa standards and procedures.
Accountability: Customer Focus
- Ensure all SLA’s are met as per set agreements
- Follow up all customer complaints to ensure effective resolution of customer complaints and client satisfaction
- Ensure that customers are treated fairly and in line with Absa strategy to be the Bank that Cares.
Accountability: Risk Management
Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all member of the team.
- Ensure that the team understands all compliance requirements and highlight gaps to Manager.
- Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
- Comply to the relevant resignation procedure through ensuring recovery of Bank assets and revoking of building and system access.
- Implement action plans on RCSA (Risk and Control Self-Assessment) monthly by doing regular Risk assessments to prevent unforeseen risk from occurring
- Co-operate and support the Assurance team in execution of their duties.
- Identify and perform a root cause analysis on losses due errors and provide feedback with recommendation to management for decision making.
- Report qualifying risk incident as per the criteria set out in the Operational Risk and Group Financial Crime Management incident reporting Procedure as found on the Risk Portal.
- Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
- Ensure that the team members read circulars that are relevant to the area and answer questions they may have.
- Comply to compulsory Corporate governance and legislation requirements.
Accountability: Citizenship
- Lead and participate in Fraud Operations citizenship initiatives.
- Actively participate in community projects and encourage all colleagues to participate through a positive attitude.
- Facilitate ideas to the Citizenship initiative facilitator
Education and Minimum Requirements
- National Diploma or equivalent NQF level 6 qualification
- B Degree or equivalent NQF level 7 qualification or higher preferred
- At least two years Fraud Experience, preferably in Fraud or Risk Environment within a Bank
- Supervisory experience
Education
- National Certificate: Risk Management (Required)
Deadline: 1st, March 2022
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Summary
- To deliver operational services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Ghana. Please contact Reward for details.
Job Description
- No role profile available as this role has no assigned corporate grade: This role should not be used to create new positions. Where this role is being used for an existing position, please contact the People Function to update records.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Location: Ebene
Deadline: 1st, March 2022
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Job Summary
- To provide leadership in managing a team within Fraud Solutions specifically focusing on the experience of the customer and colleague also the delivery of the desired customer experience, identification of potential fraud, fraud trends and resolution thereof.
- To manage staff responsible for the resolution of fraud related queries at first point of contact and ensuring that customers receive prompt and courteous service in an effort to minimize losses.
- Effectively managing customer expectations through consistent and continuous engagement with the team and ensuring quality at all times within agreed service levels.
Job Description
Key Accountabilities
Accountability: Operations Management
- Implement an effective capacity management methodology ensuring service levels are always met.
- Manage change whilst maintaining operational efficiencies and effectiveness within your respective department.
- Provide continual evaluation of processes and procedures.
- Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
- Verify the quality of daily statistics and confirm correctness according to mandate.
- Manage system problems/incidents Logged on UNICENTR system to ensure speedy feedback and follow up on non-feedback from IT.
- Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
- Attend operational/strategy/risk meetings on a regular basis and share information with the team.
- Perform quality assessment and Service Quality Delivery on core task performed by team members.
Accountability: People Management
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Provide Team leadership in order to achieve operational excellence through continuous skills gap analysis, people development and coaching activities.
- Provide statistical and performance feedback and coaching on a regular basis to each team member.
- Provide guidance and support to the team and where relevant to solicit the services of HR as well as Learning & Development.
- Align the deployment of the employees according to their skills and competencies in order to deliver the execution of fraud strategies and expected outcomes.
- Ensure that the Absa values are always displayed and entrenched.
- Develop a high performing team by embedding effective performance management processes.
- Build and foster relationships with colleagues in order to improve overall effectiveness and Influence high team morale.
- Manage absenteeism according Absa standards and procedures.
Accountability: Customer Focus
- Ensure all SLA’s are met as per set agreements
- Follow up all customer complaints to ensure effective resolution of customer complaints and client satisfaction
- Ensure that customers are treated fairly and in line with Absa strategy to be the Bank that Cares.
Accountability: Risk Management
- Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all member of the team.
- Ensure that the team understands all compliance requirements and highlight gaps to Manager.
- Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
- Comply to the relevant resignation procedure through ensuring recovery of Bank assets and revoking of building and system access.
- Implement action plans on RCSA (Risk and Control Self-Assessment) monthly by doing regular Risk assessments to prevent unforeseen risk from occurring
- Co-operate and support the Assurance team in execution of their duties.
- Identify and perform a root cause analysis on losses due errors and provide feedback with recommendation to management for decision making.
- Report qualifying risk incident as per the criteria set out in the Operational Risk and Group Financial Crime Management incident reporting Procedure as found on the Risk Portal.
- Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
- Ensure that the team members read circulars that are relevant to the area and answer questions they may have.
- Comply to compulsory Corporate governance and legislation requirements.
Accountability: Citizenship
- Lead and participate in Fraud Operations citizenship initiatives.
- Actively participate in community projects and encourage all colleagues to participate through a positive attitude.
- Facilitate ideas to the Citizenship initiative facilitator
Education and Minimum Requirements
- National Diploma or equivalent NQF level 6 qualification
- B Degree or equivalent NQF level 7 qualification or higher preferred
- At least two years Fraud Experience, preferably in Fraud or Risk Environment within a Bank
- Supervisory experience
Education
- Bachelor's Degree: Retail Management (Required)
Deadline: 1st, March 2022
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Job Summary
To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.
Job Description
- To support Everyday Banking Technology Senior management with their risk, assurance and compliance objectives.
- To develop, implement and maintain IT risk and compliance (Risk, Audits, SOX, Regulatory etc) initiatives, in line with ABSA guidelines.
- To successfully evolve Group Technology Risk and Compliance into a pro-active and functionally excellent division.
- To provide complex specialist advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist risk and securities expertise.
- Risk Management: Providing Subject Matter Expertise to Risk types
- Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders
- Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
- Risk and Control: Adherence to Policies, Procedures and Regulations.
Education
- Bachelor`s Degrees and Advanced Diplomas: Risk Management (Required)
Deadline: 23rd, February 2022
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Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures.
Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Location: Av. Julius Nyerere, 134
Deadline: 24th, February 2022
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Job Summary
- To Welcome and Assist Clients as they walk into the Premier Centre.
- To provide an exceptional customer service support to the Premier Centre while the clients are at the Premier Centre;
Job Description
- Act as first point of contact for Premier customers when they walk into the Premier Centre or when they get in contact by phone;
- Build a welcoming and professional ambient within the Premier Centre to ensure clients feel welcomed and exceptional served;
- Ensure the Premier Centre infrastructure is always in working condition and fit for purpose to ensure no gaps in the client experience.
- Maintain accurate records of client visits or phone calls;
- Maintain required accuracy levels and adherence to Absa procedures and policies;
- Ensure that all the details pertaining to customer complaint is obtained from the customer, log all required details into the bank’s complaint management system (BOC).
- Respond to complaints where possible, otherwise escalate for follow-up;
- Share the complaint reference in real time with the customer.
- When in contact with customers or potential customers requesting information on the bank’s products identify the product requirement. Arrange for the RM contact the customer and follow-up whether this has been done at the agreed time.
- Any other duties assigned by the Premier Centre Management
- Self-development: Owning and being proactive about own training and development
- Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required
Education
- National Senior Certificate/ Matric (Grade 12): General
Location: Matola Spar Branch
Deadline: 24th, February 2022
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Job Summary
An exciting role that focuses on improving the Fraud Operations “Ways of Working”. Effectively, “Fixing” broken processes and system as well as “Building” capability for effective Fraud detection, preventions and recovery of bank and or customer funds.
This specialist role allows a colleague to work independently, with a measure of autonomy, work in a multi- disciplinary team within Fraud Solutions and across various Products and Channels. The Colleague will play a crucial part in understanding the continuously changing fraud modus operandi used by fraudsters and creatively review and enhance “Ways of Working” to mitigate these fraud attacks. This role will advise Fraud Solutions on digital innovation and latest trends in the market to combat fraud, introduce efficiencies and alignment with relevant standards and policies. In this role, you will have an opportunity to influence both Fraud Solutions and the various Products and Channels teams on changes in operations and thus address Fraud Solutions needs.
Job Description
KEY RESPONSIBILITIES:
The high level duties of the role:
- Serve as subject matter expert across all fraud types and channels
- Assess business performance against Key Value Drivers and introduce business change to steer business towards strategic objective
- Critically evaluate fraud modus operandi and assess control weaknesses for enhancement
- Drive control enhancement intervention to improve fraud detection and preventions rates
- Identify opportunities to improve fraud control to mitigate fraud losses and negative customer experience
- Continuously review the fraud recoveries value chain to enhance the rate of recoveries.
- Continuously review the fraud investigations capabilities to improve the ‘ways of working’
- Assess and improve the fraud execution tools to enhance operational execution.
- Investigate and perform needs analysis by interviewing product or business process owners.
- Provide Subject Matter Expertise to system users who request changes for all systems in use in the department. Support their understanding of the dependencies and interfaces between systems and to help them identify and use existing functionality as far as possible before pursuing new development.
- Continuously assess the efficiency of systems and processes in place in the department and make detailed recommendations to business process owners and product managers on how to improve, what the savings would be and possible implementation approaches.
- Analyse the impact of proposed changes on processes, systems, people, methods and controls and advice stakeholders of the identified impact and proposed solutions for conflicts or risk issues.
- Participate in cross-functional project teams to support operational improvement initiatives resulting in business operations efficiency and improvement.
- Support line managers with the process changes and improvements within a business unit.
- Build and foster sound working relationships with all business stakeholders.
- Guide, motivate and support staff during business processes changes and business efficiency initiatives.
- Ensure that processes, control requirements and risk management frameworks relating to enhancements and or changes to systems, processes and procedures are managed within governance.
- Manage the successful integration of new systems by complying with Absa Bank policy, processes and standards.
MINIMUM REQUIREMENTS:
- Relevant degree or equivalent NQF level 7 qualification
- At least 3-5 years Fraud experience in a Banking environment
- Project management training ⁄ qualification relevant technology qualification
- At least 3-5 years’ experience in Fraud systems management and/or Fraud process optimization or enhancement
WHAT’S ON OFFER:
- Great Team environment
- Autonomy to produce excellent results and delight colleagues and customers.
- Opportunity to influence and interact with senior management
- Work in a multi –disciplinary environment
- Opportunity to discover and learn
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 1st, March 2022
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Job Summary
The Driver provides reliable and safe driving services to the Managing Director and visitors ensuring the highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The Drivers also demonstrates a client-oriented approach, courtesy, confidentiality, tact and ability to work with people of different national and cultural backgrounds. Additionally, s/he drives the office vehicles for transporting authorized personnel and delivery/collection of mail, documents and other items for Absa Bank Zambia Plc.
Job Description
Major Activities/Expected Results
- Drives Managing Director and staff. Ensures provision of reliable and safe driving services by
- driving office vehicles for the transport of Managing Director, officials and visitors and delivery and collection of mail, documents and other items, and
- meeting official personnel and visitors at the airport including visa and customs formalities arrangement when required.
- Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.
- Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes and water levels, car washing, etc. so that the vehicle is always kept clean and in good running condition.
- Ensures proper use of vehicle maintenance plans and assistance in preparing vehicle history report.
- Ensures availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.
- Keeps track of vehicle insurance and other tax formalities.
- Ensures that the steps required by rules and regulations are taken in case of involvement in an accident.
- When necessary, translates in local language for the head of the office and/or official personnel using the car.
- Assists office staff in filing, photocopying and maintaining stores when required. Assists in the mailing and distribution of newsletters and publications and arranges to pay office telephone and other bills, as required.
- Facilitate arrival and departure of visitors by assisting in immigration and customs formalities.
- Performs other tasks as assigned by the supervisor.
Education:
- Completed Secondary Level education.
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Location: Lusaka
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Job Summary
To provide advice & support in the development and implementation of governance planning and associated service delivery processes, methods and techniques.
Job Description
Business Risk
- Embedment of the Enterprise Risk Management framework throughout the Business Unit through training and awareness.
- Ensures effective risk management by understanding of the Business Unit risk profile and proactively put
- measures in place in order to mitigate and manage risk.
- Facilitate the Risk & Control Self-Assessments (RCSA) with Business Area Heads to assess the adequacy, effectiveness and efficiency of the control environment to manage the key risks as and when required.
- Design Key Indicators to monitor the key risks and analyse trends.
- Conduct control testing activities and deep dives to test the adequacy, efficiency and effectiveness of the controls and report to Key Stakeholders. (first line assurance testing)
- Provides monitoring and assurance of the overall state of Risk within the Business Unit.
- Prepares reports relevant to the Business Unit risk status / profile.
- Coaches and guides key stakeholders on risk related matters.
- Identify process inefficiencies and make appropriate recommendations for the improvement of process efficiencies in consultation with business partners and owners.
- Ensures that agreed actions to address assurance and audit findings raised by Assurance Providers are remediated and implemented within committed timeframes.
- Provide risk input in various project related sessions
- Ensures that effective risk monitoring processes are in place that monitor activities across the relevant business value.
- Ensures that risk trends and deviations are corrected in conjunction with relevant teams.
- Effective Risk event management process. Conduct root cause analysis and recommend remedial action to prevent reoccurrence of the loss or risk event.
- Monthly and quarterly risk reporting into the various Governance committees.
Stakeholder engagement
- Establish and maintain good relationships with subject matter experts (SME’s) and business partners so as to achieve and sustain acceptable levels of risk management.
- Raises awareness on new and emerging risks within Business Units to ensure the pro-active management thereof.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 22nd, February 2022
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Job Summary
To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption with regards to legal methodology, governance and delivery objectives.
Job Description
- Senior Legal Counsel: Competition
- Accountability: Legal Risk
- To assist mitigate competition law risk and to provide competition law advice and support to AGL.
Accountability: Leadership & Management
- Demonstrates strong relationship management skills with clients
- Plan and manage projects and matters through to completion, including resourcing
- Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
- Work independently with minimal supervision and demonstrate the ability to supervise where appropriate
Accountability: Commercial
- Demonstrate strong analytical skills and solve complex problems creatively and effectively
- Drive good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing target
- Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
- Add value in commercial as well as technical discussions, and provide training that is beneficial and informative to internal clients
Accountability: Risk and Control
- Actively raise the profile of the legal function
- Manage and create awareness by embedding relevant policies and control requirements in all areas of the business
- Provide appropriate challenge and equally be robust in the face of challenges
- Build strong risk partnerships with colleagues in other functions (especially key control areas)
- Fully understand the role of legal in AGL and how it interacts with other functions and the business.
Accountability: Teamwork:
- Proactively collaborate across different teams and geographies within Legal to break down silos
- Provide objective and constructive feedback and openly share knowledge and expertise
- Accountability: Technical
- Act as a trusted advisor to business and other infrastructure areas; understand market and competition law developments across the jurisdictions in which Absa has a presence and their impact on business
- Contribute to industry-wide initiatives and have a good network amongst peer group externally
Qualifications and Experience:
- Admitted Attorney with experience in Competition Law
- 4 to 6 years experience post qualifying experience
- Experience advising on all competition law aspects across Africa
Education
- Bachelor Honours Degree: Law (Required)
Deadline: 22nd, February 2022
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Job Purpose:
Responsible for originating debt capital markets and loan financing transactions in collaboration with Client Coverage and Product partners in the UK, Sub-Saharan Africa and South Africa. This role is to ensure that Absa has a seamless integrated product offering for its multinational and local African clients who wish to access Kenya Shilling debt funding through the local bank and/or capital markets or hard currency debt funding through sub-investment grade debt markets offshore.
East Africa Region includes the following countries – Kenya, Uganda, Tanzania and Ethiopia
Accountability: Deal Origination
- Identify and source debt financing opportunities in East Africa (Kenya, Uganda, Tanzania and Ethiopia).
- Co-ordinate with Client Coverage teams to engage with East Africa clients to establish their debt financing needs.
- Work directly with these clients to structure, present and negotiate debt solutions to meet their requirements. Actively market these solutions to clients’ key decision makers.
- Arrange, prepare for and present at client meetings with key government officials (Ministry of Finance, Treasury Department, Ministry of Budget, Public Debt Department etc) and senior management in banks and corporates (CEO, CFO, Treasurer)
- Collaborate with the Global Finance teams in the UK, South Africa and other group presence countries to ensure consistent and coordinated product origination, structuring and execution.
- Co-ordinate with the Syndicate team to structure, price and arrange transactions for distribution (in bi-lateral, capital markets or derivative format).
- Advise clients on a wide range of capital structure decisions and financing alternatives. Work together with the Johannesburg-based team in providing rating advisory services to clients to order to facilitate access to both onshore and offshore debt capital markets, and other financing/balance sheet optimization opportunities.
- Prepare innovative and thought-leading content, leveraging Research, Syndicate and Sales.
- Develop strategic initiatives for the area as agreed with the Head of Global Finance.
- Drive the implementation of strategic initiatives, managing resources within and outside Global Finance across multiple jurisdictions.
- Work with Investment Banking team to develop financing solutions for East African clients undertaking large scale local or cross-border M&A transactions.
- Continuously evaluate the external environment and assess the impact on origination activity.
- Lead the decisions with regards to the area's product development and engage with other stakeholders across the firm to create synergies and leverage off other distribution channels with the aim of increasing profitability.
- Lead client due diligence and work with SA based teams to drive credit approval process.
- Co-ordinate with internal and external counsel to negotiate legal documents with clients and ensure these comply with market standards, reflect the commercial credit approved terms of the transaction, and appropriately address risk areas identified.
- Read and apply compliance policies and procedures and work with the compliance team to ensure these are adhered to.
- Report on market conditions, market deal activity, origination activity, mandated pipeline, and executed transactions.
- Together with Syndicate and Sales, engaging regularly with the fixed income investors community locally (pension funds, hedge funds, insurance, banks and private banks) to understand investor appetite.
- Work very closely with Syndicate to position Absa’s offering and market transactions to these investors.
- Identifying cross-selling opportunities such as hedging solutions (cross currency swaps, interest rate swaps, hedging commodities)
Accountability: Stakeholder Engagement
- Proactively develop relationships with key external stakeholders including local regulators relevant to the business, global product heads, key suppliers and external regulatory bodies to ensure Absa gets appropriate co-operation when required and that the Group meets and is seen to meet regulatory compliance.
- Build and develop relationships across the firm with various stakeholders with the intention of breaking down silos to maximize business growth.
Accountability: Risk Management
- Act as key sponsor for the area’s Risk Management Control Framework.
- Lead new product approval initiatives.
- Review audit scopes defined by managers in the team and Absa Internal Audit or Management Assurance prior to audits commencing.
- Complete required compliance training and attestations.
- Review and approve Risk and Control Assessments (RCA’s) prepared in the function.
- Complete attestations to testify to the adequacy of controls on request.
- Oversee the development of Key Risk Scenarios. Actively work to minimize the amount of economic capital that must be set aside for operational risk.
Education and Experience
- At least 6 years’ banking experience with a focus on debt capital markets and/or loan origination
- At least 1 years’ experience in a VP level role.
Knowledge & Skills:
- Financial modelling
- Debt Structuring
- Loan and bond documentation
- Communication and negotiation skills
- Networking Skills
- Strong interpersonal and communication skills
- Strong leadership skills including mentoring
Competencies:
- Entrepreneurial and commercial thinking
- Formulating strategies and concepts
- Deciding and initiating action
- Adapting and responding to change
- Relating and networking
- Applying expertise and technology
- Persuading and influencing
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Location: Absa Headquarters (KE)
Deadline: 24th, February 2022
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Job Purpose:
The Head of Advisory: East Africa will be required to direct the implementation of the strategy for the Advisory product area in East Africa, in partnership with the in-country IB teams, and the M&A team.
Responsible for identifying and sourcing moderately complex investment banking opportunities in regional and global markets for new and existing clients, to enhance revenue. Investigates existing marketing and business practices and recommends opportunities to enhance market image. 12-24 months experience in an Investment Banking VP role or equivalent.
The East Africa Region includes the following countries – Kenya, Uganda, Tanzania, Rwanda, and Ethiopia.
Accountability: Strategy and Planning
- Develop strategy for Absa CIB’s Advisory offering in the East African market.
- Motivate the allocation of resources across the business area to ensure that strategic and tactical plans are always enabled and provide direct reports with the guidance and coaching support needed for them to ensure that the overall strategic objectives for the area are met.
- Continuously evaluate the external environment and assess the impact on the area's activities.
- Lead the decisions with regards to Advisory East Africa product development and origination vision and engage with other stakeholders across the firm, to create synergies and leverage off the client coverage team and other marketing channels, with the aim of increasing the profitability of the area
- Monitor the effectiveness of all strategic initiatives to ensure delivery thereof
- Originate transactions across East Africa
- Drive transaction origination; focus on revenue-generating opportunities.
- Coordinate closely with the Coverage and IBD teams to ensure seamless delivery to clients.
- Oversee the implementation of special projects within the area.
- Develop relationships with existing and potential clients.
- Meet performance targets and objectives.
- Provide reports such as transaction updates, marketing activity and so on as required.
- Execute the business plan for the business area including development of strategies, client segmentation, marketing plans, and execution criteria.
- Read and understand applicable compliance policies and procedures and seek to follow best practice.
Accountability: Drive Business Performance
- Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices.
Accountability: Leadership
- Together with the People & Culture team, determine the people management strategy for the area with a focus on talent acquisition, management, development, and retention. Communicate and implement the strategy.
- Continuously coach and mentor the team to support goal setting and talent development to meet the team’s objectives in a way that is consistent with Absa’s values.
- Enable and drive the diversity and transformation agenda
Education and experience required
- Financial qualification
- At least 7 years investment bank experience in a front office role
Competencies:
- Keen financial mind
- Innovation
- Resilience
- Deciding and initiating action
- Entrepreneurial and commercial thinking
- Relationship building and networking
- Persuading and influencing
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Location: Absa Headquarters (KE)
Deadline: 24th, February 2022
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Job Summary
To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.
Job Description
- Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy
- Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
- Educate customers on the use of the Internet Kiosk.
- Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
- Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
- Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
- Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
- Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed
- Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers)
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
- Follow off-line procedures and comply with all regulatory and compliance requirements
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
- Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Location: Porterville
Deadline: 23rd, February 2022
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Job Summary
To provide specialist advice, support and service in area of specialisation guarding against risk, in alignment with related scheme and policy conditions.
Job Description
- Short-term Insurance Client Service, Administrative and Operations support: Provide specialist underwriting and service support and advice against standard operating procedures
- Ad Hoc duties: Provide support to customers and team as required on an ongoing basis
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting.
- Required experience will be in a Short-term insurance Commercial Lines and Personal Lines specifically.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 22nd, February 2022
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Job Summary
Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.
Job Description
- Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives
- Learning: Attend and participate in all training and development interventions against agreed development objectives
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Deadline: 20th, February 2022
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Job Summary
To administer trusts including: Testamentary Trusts, Agencies, Living Trusts and Curatorships in accordance with the Trust Mandate. Responsible for taking all assets forming part of the trust into possession and to invest and administer these to the optimal benefit of the beneficiaries within the parameters of the Trust document and legislation.
Job Description
Accountability: General Administration of Trusts
Accountabilities
- Keep abreast of knowledge and skills relevant to the area of work by reading all communication received from legal department and attending all informative sessions (updates received from legal department, broadcasts etc.)
- Receive newly opened trust file for Testamentary or Inter Vivos Trust from Assistant Administrator: Trust and / or Administrator: Trust and approve that the information was captured correctly according to information in the Will or Trust Deed.
- Prepare the letter to SARS (to register as taxpayer) and attach the trust document.
- Hand this letter to register as a taxpayer to the mailing department for mailing to SARS.
- Prepare the first letter (welcome and informative letter) to the client according to the Trust Manual. Attach the needs analysis form to the client's letter and hand these documents to the mailing department mail to the client
- Provide security to the Master of the High Court when needed as a requirement in the Will or as set out in the court order in the case of a third party inter vivos trust, by completing the necessary documentation. The documents to be completed will be those required by the insurance company who stands surety for Absa Trust, obtain the nominated trustee's signature and arrange for payment of the premium to the insurance company.
- Prepare the Acceptance of Trusteeship, obtain the nominated trustee's signature and attach the other necessary documentation (which could be the existing Letters of Authority, poof of advertisement, Inventory etc.) according to the Master of the High Court's requirements to be submitted to the Master of the High Court.
- Take responsibility for the legal operationing of the trust by diarising and following up on issuing of Letters of Authority by the Master of the High Court within reasonable time. (A trustee cannot act legally if the Letters of Authority had not been issued)
- Arrange insurance on fixed properties according to the replacement value of the property and ensure annual payments of the premiums. (The Trust manual stipulates the process to be followed when insuring trust assets as well as the reports which are printed monthly to remind them on premiums to be paid.)
- Arrange for the monthly rates and taxes bill to be mailed to Absa Trust and ensure payment upon receipt. Write to the different municipalities for change of address and obtain confirmation. Diarise to follow up monthly if the bills were received for payment.
- Arrange with renting agencies to find a tenant it the Trust has a fixed property as an asset and collect the rent
- Advertise to find a tenant if there is no renting agency involved and then prepare the necessary lease agreement and monthly on behalf of the trust obtain approval from the relevant parties (the tenant and the nominee for Absa Trust). Make practical arrangements with the tenant to ensure collection of the rent timeously. ( the receival of the rent must be followed up monthly and the Trust Officer needs to diarise if the tenant will make a direct deposit into the Trust's bank account, pay by check etc.)
- If the Trust has other assets like furniture, cars, policies etc., ensure proper transfer into the name of the trust, and arrange insurance to minimize risk for Absa Trust or Trustees. Follow up on the payment of the premiums (annual or monthly) by working through the specific reports printed from the trust system, as indicated in the Trust manual.
- Prepare monthly debit orders for payment of allowances on the Trust system in terms of the client's needs analysis and hand it to the Trust manager for approval.
- Evaluate requests (i.e. allowances, school fees) received from clients according to the guidelines in the Trust manual and prepare recommendation for submission to the Trust Manager. Attach all necessary documentary proof.
- After approval, prepare the debit order for payment of the request in accordance with the approved amount, sign the debit order and hand to the Trust Manager to co-sign before handing it to the Administration department to capture.
- Facilitate ad-hoc payments to clients in the same manner as the monthly allowances.
- Evaluate the requests by considering the trust capital, termination date of the trust, client's circumstances etc.; as guided in the Trust manual.
- Facilitate all correspondence to clients via letter, sms, e-mail.
- Handle daily incoming and outgoing mail, faxes, e-mails and telephone enquiries from clients, municipalities, brokers, insurance companies etc. (all people or institutions who need to communicate with Absa Trust as Trustee of the trust)
- Revise investment portfolios regularly (as per the Trust Manual) to ensure that the investment policy is being adhered to.
- Ensure liquidity of funds by timeously arranging for investments to be realised.
- Withdraw funds from the money market by liaising with the investment managers.
- Calculate the fees to be taken and give instructions to the administration department for collection of all fees to which Absa Trust is entitled; i.e. Acceptance fees, Distribution fees, Management fees, Income tax fees
- Conduct general filing of correspondence, yearend statements and returned
- Certificates of Maintenance.
- Prepare termination statements of the trusts to be terminated and verify the calculations made of the trust capital available and amount available for distribution according to the trust system. (There is no draft and the information is available on the trust system.)
- Prepare final letters and the receipt to clients so that they can acknowledge receipt of their inheritance from the trust
Accountability: Client Services
- Interact with walk-in and telephone clients on a daily basis when they come in to discuss matters relating to their trust.
- Attend to requests and queries received per sms, e-mail, mail or fax on a daily basis, by evaluating requests and make payments.
- Keep clients informed of processes, procedures and progresses of their Trust Fund so that they can be updated on income earned, investment made, payments and expenses.
- Adhere to the guidelines of Service Level Agreements with the different service providers (Brokers, Attorneys, Investment companies, Absa Fund Managers). These agreements are put in place so that Absa Trust gets the services they expect in order to give good services to the clients.
Accountability: Investments
- Create investment proposals for New Funds received using the Latest Investment model according to the Trust Manual to ensure that investments are done according to the FAIS act, Trust manual and the approved Investment model.
- Review existing investment compositions of all the trusts under administration, annually or as prescribed in the Trust Manual to comply with legislation and to make sure that the trust monies are invested optimally.
- Lay the proposed investments before the Investment Committee in their weekly meetings and discuss the reasoning, to obtain the Committee's approval
- Give the necessary instructions to the administration department for the placing of the different investments as approved by the Investment Committee
- File Investment proposals in the Trust File for record keeping purposes.
Accountability: Check accuracy of Risks/Reports
- Check risk reports (reconciliations, overdrafts, uninvested funds, new trusts, trusts to be terminated etc) on a monthly basis for discrepancies as these serve as management tools that ensure that available funds are invested timeously, reconciliations are done monthly, overdrafts are limited or authorised by the Trust manager etc.
- Work through the different reports and correct transactions and details where applicable to check that the information on the investments and bank account reconcile with the information on the trust systems
- Indicate reasons for discrepancies and correction measures on the reports, sign off and date as per prescribed rules in the Trust manual.
- Hand over the reports to Trust Manager on or before the due date as agreed upon from time to time in the trust office between the staff and management, and in line with the recommendation by internal audit.
- Give instructions to the administration department for implementation of the correction measures where necessary.
Accountability: Formulate year end statements
- Check the accuracy of the financial statements and make changes as required by capturing the changes on the system if necessary. (The preferred language might be wrong as well as the codes use for capturing transactions.) Sort statements annually as prescribed in the manual, in the office per trust.
- Verify that the tax schedule and certificate of maintenance were attached to the yearend statement before these are mailed to the client
- Prepare Manual Statements where necessary, that is if the client request us to do so or if the trust has assets which is not captured on the trust system
- Verify that the yearend statements were mailed to all the beneficiaries who are entitled to one, by working through the client lists to check that a statement was mailed to each client.
- Follow up on outstanding addresses, by trying to contact the client on any other address or telephone number and update the trust system accordingly.
- Follow up by comparing returned mail and information already captured on the trust system to ensure that all the Certificates of Maintenance that were sent out, are returned. Once received, update the Trust System for audit purposes.
- Where there are outstanding Certificates on the respective due date, implement the measures according to the Trust Manual to ensure compliance with the Trust Manual.
Accountability: SARS E-filing
- Verify that the annual IT12TR returns for all the Trusts under administration were submitted to SARS on or before the due date, by working through the list of accounts under management and comparing it to printouts received from e-filing reflecting the information on tax returns submitted.
- Submit the bi-annual Provisional Tax returns for all the Trusts under administration on or before the relevant due dates
- Give instructions for payments to SARS where applicable of taxes due, within the time limits.
- Ensure that the different Assessments received from SARS is correct and sign off accordingly by checking the calculations on the IT 34 received from SARS with the Trust Information for correctness.
- Verify that the Assessments (IT 34's) were printed and filed in the Trust file for audit purposes, by working through the list of account under management and compare it with the printouts received from e-filing about the issued assessments.
- Perform all other duties as reasonably assigned.
Education and Experience Required
- NQF Level 6: B Degree
- B degree in Law (NQF level 6) ( Preferred)
- Estate and Trust Diploma (NQF level 5) ( Preferred)
- Certificate in Deceased Estates Administration via LEAD (NQF level 7)(Preferred)
- Advanced Estate and Trust Diploma (NQF level 6) ( Preferred)
- Two (2) years experience in the fiduciary environment as trust officer ( Essential)
- Three (3) years experience in the trust environment.
Knowledge & Skills: (Maximum of 6)
- Fully bilingual in English and Afrikaans
- Computer literate
- Client Interaction
- Good communication and interpersonal skills
- Competencies: (Maximum of 8 competencies)
- Working with people
- Adhering to principles and values
- Analysing
- Following Instructions and procedures
- Planning and Organising
- Delivering results and meeting customer expectations
- Deciding and Initiating actions
- Coping with pressure and setback
Education
- Further Education and Training Certificate (FETC): Financial Sciences (Required)
Deadline: 22nd, February 2022
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Job Summary
To administer deceased estates ranking from normal to more complex estates which might involve Capital Gain Tax and Estate Duty.
Job Description
Responsibilities
- Report the deceased estate to all relevant stakeholders via written correspondence, newspaper and Government Gazette (Master of the High Court, SARS, banks, insurance companies, auditors), to obtain Letters of Executorships, certificate of balance, evaluations of shares, deeds search, outstanding tax returns, membership of interest in close corporation. (In terms of the Estate Administrations Act the executor cannot administer an estate until they are in receipt of this documentation).
- On receipt of Letter of Executorship from the Master of the High Court; advertise (e.g. advertise in the local newspaper and Government Gazette) and for any debtors / creditors (section 29 notification) in respect of the estate late to submit their claims within thirty days of date of advertisement.
- Receive all relevant information as requested by the various stakeholders and start redeeming and transferring assets e.g. all assets in the name of the deceased which cannot be transferred must be redeemed and it is dependable on the instructions from the heirs / cash shortfall on the estate.
- Draft the liquidation and distribution account to reveal the true reflection of all the assets and liabilities as at date of death and submit any outstanding tax returns to SARS.
- Advertise (for twenty one (21) days) the Liquidation and Distribution account (section 5 notification) in the local newspaper / Government Gazette and with the Magistrate in the district were the deceased resided twelve (12) months prior to date of death and lodge the Liquidation and Distribution account with the Master of the High Court to attain approvals on the account / estate duty assessment to ensure the executor has adhered to its duties in terms of the Will.
- Instruct the Absa panel attorneys on the expiry date of the advertisement to lodge the transfer documents with the Deeds Office to transfer fixed property into the heirs names and ensure completion thereof.
- Obtain final tax assessment from SARS and finalise the deceased estate, by paying out the amount previously reserved in the cash statement for finalisation of the estate.
- Achieve set target as set out by management at the beginning of the year by taking in the executor's fees within the company norms.
- Ensure that all post (incoming mail, fax and correspondence) and filing is up to date as per the company norms (three days turnaround time) and report any irregularities (e.g. backlog of filing / post) to management timeously.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Deadline: 19th, February 2022
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Job Summary
Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Deadline: 23rd, February 2022
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Job Summary
To plan, manage and monitor the implementation of actuarial activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
- Administrative and operations support: Provide Actuarial administrative and operations support and advice against standard operating procedures
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Risk analysis of commercial products: calculation and embedded value calculation.
- Price implementation and maintenance: Implementation of agreed price structures on mainframe and various quote packages. This entails structuring a price guide that can be implemented by third parties and then managing the process of implementation.
- Liaising with the Commercial Cluster: Attend regular pricing, production and profitability discussions. Ensure clear communication and a good working relationship exists to enable better advice; Interact with cluster management to build an understanding of their needs. This entails learning from the business and searching for potential areas of overlap with other areas / scope for advice; Assisting with risk management and underwriting criteria, specifically (but not limited to) in new product design or large take-over quotes; Perform all other duties as reasonably assigned.
Education
- Bachelor's Degree: Actuarial Science
Location: Gitanga Road (Absa General Insurance Co)
Deadline: 22nd, February 2022
Method of Application
Use the link(s) below to apply on company website.
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