Active Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Drive revenue and customer growth through the usage of Vodacom’s Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organisation, and suppliers.

Your responsibilities will include:

• Manage the unbranded channel stores (NC/WH/AD’s/Informal stores) within a geographical location 
• First line escalation from trade partners (customer queries) – ECLO 
• Manage field marketing agency by ensuring operational compliance and excellence –retail pricing compliance, comparative pricing reporting, availability of stock, updated deals, campaigns & branding
• Achieving specific sales and customer service targets and objectives aligned to the unbranded regional strategy.
• Stakeholder relationships across national chains, wholesalers, alternative distributors, and informal trade partners. 
• Identify partnerships and collaborations to drive sales through brand and product awareness.
• Implement the distribution strategy within the Unbranded Channels space. 

Key Responsibilities 

• To implement the Unbranded Channel strategy and roadmap, to ensure maximum sales return and exposure.
• Attention and focus to be given to unbranded channels including National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly within the informal market.
• Establish and maintain relationships with informal traders and spaza operators on behalf of Vodacom to enable improved understanding and establish greater understanding of evolving consumer trends and behaviours. 
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness. 
• Measure, Analyse and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service that will positively impacts revenues, market share and customer experience.
• Create a monthly call cycle that outlines the store visits of both NC and informal stores, including partnership meetings every month. 
• Accountable for Vodacom’s KPI’s (revenue, base, market share, usage) in the designated locations and geographies.
• Manage & maintain relationship with trade partners end to end as first point of call/escalation, hence driving the acquisition, retention, and customer experience targets.
• Identify strategic opportunities to maximize profitability for area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the area under care. 
• To drive gross adds and VABS efficiencies in the Unbranded channel
• To identify and recruit new business partners as per channel strategy, in order to increase distribution coverage. 
• Implement and manage recovery plans for underperforming towns and stores.
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g., MSI.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Knowledge transfer - impart Knowledge transfer, P&P, campaigns, deals, trade bulletins to store staff.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 
• 3-5 years relevant experience (essential)
• Relevant experience in small business development, marketing or sales
• Experience within Retail or Business environment with exposure to Projects implementation, monitoring, commercial & performance management, and stakeholder management (advantageous).
• Work experience in the telecommunications industry (advantageous)
• Driver’s License EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge and experience :

• Sales Planning & Execution
• Sales & Distribution management 
• Channel Marketing
• Performance Reporting 
• Stakeholder and Business Relationship Management 
• Strategic Partnerships management
• Negotiation Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 March 2026. 

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What you’ll do

• Role purpose: To play an imperative business partnering and HR support role that contributes to the overall success of MAST HR Business Unit.

Who you are

Key accountabilities and decision ownership : 

HR Service Delivery:

• Supports the HR Team to deliver activities related, but not limited to resourcing, reward and recognition, learning and development, PD and talent, culture/change and employee engagement. 
• Uses communication skills to exchange ideas and information in a concise and logical way
• Acts as a point of contact for the business function and resolves problems using established precedents and methods to ensure all business areas’ issues are resolved;
• May act as the HR systems/tools expert;
• Deliver against FTE, contractor & employment Opex targets in business areas and support business in managing the payroll budget and headcount on planning tool 
• Ensure governance in terms of legislative requirements in terms of record keeping, reporting and adherence to policies 

Relationship Management & Partnering 

• Build a high support relationship with various stakeholders and ensure optimal management of key stakeholders 
• ‘Walk the tightrope’ of being part of the business areas yet maintaining an objective HR perspective. 
• Build strong relationships with the HR ERP system owners to provide effective and efficient support on any HR Payroll and Admin queries 

On-boarding & Off-boarding  

• End to end management of on-boarding and induction for all new staff and being a port of call for new staff members Innovation in terms of HR first level engagement for all new staff members
• End to end management of off-boarding and exit process for staff terminating 
• Reporting of exit trends to the HR Team 

Support to EHOD & HRBP 

• Support the HRBPs and EHOD and manage these stakeholders effectively to meet your deliverables.
• Plan & consolidate HR weekly and monthly reports for Exco
• Accountable for ensuring that HRBP’s have a view of monthly trend report for their portfolio’s

Support to HRBP’s on HR Projects 

• Support on any COIDA/Injury on duty related queries 
• Adhoc requirements relating to effective functioning of the HR team 

Learning & Development 

• Ensure business compliance to the MAST L&D Policy
• Support on L&D Administration and the Bursary process 
• Manage and maintain relationships with key partners 
• Core competencies, knowledge and experience:
• Foundational knowledge and experience of delivering good employee experience 
• Exposure to Business Partnering with people management 
• Excellent Microsoft office skills, specifically Excel and PowerPoint
• Strong capability to manage data with vlookups, formulae, pivots, dashboards, etc
• Strong relationship management with key stakeholders
• Great attention to detail considering large amount of data the incumbent will be required to work with

Must have technical / professional qualifications: 

• 3year degree/diploma (e.g. Human Resources, Industrial Psychology, Business Management, etc.) - essential 
• A post-graduate qualification would be advantageous 
• 3+ years experiences working in HR administration and/or generalist function

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Role Purpose/Business Unit:

• To virtually manage and drive sales on the allocated accounts, ensures the delivery of products & solutions through collaboration with internal and external stakeholders, with the objective of growing the base and achieving the sales targets, customer experience and all commercial objectives of the portfolio.

Your responsibilities will include:

Sales & Stakeholder Management    

• Virtually manage the customer engagements and relationships in the portfolio to manage relationships and drive sales.
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation 
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers 
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics 
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning) 

The ideal candidate for this role will have:

• Diploma/ Degree/Equivalent  
• A minimum of 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments. 

Technical Competencies 

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
• Understanding of the  SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 March 2026.